Trusted Agent profile
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★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
961
Reviews on Google
All 4 offices
48
Reviews on The Trusted Agent
All 4 offices
41
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentExcellent professional service
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt and efficient; we particularly appreciated the emailed notifications of viewings and the corresponding feedback. The tenants that Anita found for us are charming and I know are as pleased with the service from McFarlane as we are.
5/5
GoogleWe used McFarlane for buying our lovely house. From the buyer's point of view I can say it was a great experience. The responsiveness and assistance we received was excellent considering all Covid measurements. Cricklade team was absolutely amazing. Special thanks to Tom, for organising everything and keeping us connected with the sellers throughout the whole process. Also a very big thank you to Tim and Sylvia for all your support and flexibility to make the whole process as smooth as possible. Hope to work with you in the future.
5/5
GoogleRating only, no written review.
Thank you for your review
4/5
GoogleRating only, no written review.
Thank you for your review
1/5
GoogleWould prefer to give zero stars - Possibly one of the worst estate agents I have ever dealt with, moved into a property and part way into the tenancy found out there were massive issues with damp. Told the member of staff that managed our property and was surprised to find out the already knew and had basically never got it sorted the first time round when the previous tenants had raised it. Also allowed access to our home without prior notification which goes against any tenancy contract. All in all I would leave these agents well alone, they do not care about their tenants as long as they are getting their money and don't fix any serious issues no matter how much you raise it!
Hi Dan, I'm sorry to hear this. If you could get in touch with me (Tom) on 01793 611841 I would be more than happy to look into the matter for you.
5/5
GoogleRating only, no written review.
5/5
GoogleSold my house through McFarlane’s earlier this year and have been renting through them whilst I wait for my new home to become ready! The help, support and professionalism shown by both their Sales and Lettings teams throughout the process was second to none and I will certainly look to use them again in the future - highly recommend to anyone looking to move!
5/5
GoogleRating only, no written review.
Thank you for your review Rhys
4/5
GoogleTom and Tim have been very proactive when sending us information about new properties coming onto the market, which they believe would be of interest to us. A couple of times, we've been the first to see the properties, which if the property was right, it puts us in a strong position to put an offer in, before the property goes onto the market.
Thank you for your comments, I will make sure Tim & Tom see this as well
5/5
GoogleJoe has been polite, professional and proactive whilst we have been looking to rent a property in Swindon. We’ve had some unusual experiences with other estate agents in the area, but McFarlane’s has shown professionalism. Our search continues, but we highly recommend McFarlane.
5/5
GoogleSam and Tom, as well as all others in the Macfarlane Swindon office, have been so wonderful throughout this whole process. We were unable to find a house the first time yet Sam suggested another property that we loved! They swiftly suggested a viewing and I felt supported by them. Highly suggest this agency if one is looking to let!
Hi Anna, thank you so much for the kind review
5/5
GoogleVery supportive and helpful lettings team, so far had interactions with Joe and Anita and they are both warm and friendly. They've helped us a lot with finding a good apartment within our budget even in these tricky times. Thanks guys!
Thank you for your review Elavarasi
1/5
GoogleI would not recommend using this Estate Agent.
1/5
GoogleIf you're looking to sell your home I would not recommend this Estate Agent.
1/5
GoogleRating only, no written review.
Good Morning Jon, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
4/5
GoogleRating only, no written review.
Thank you for your review Vijayakumar
5/5
GoogleRating only, no written review.
Thank you for your review Tim
3.3/5
The Trusted AgentProperty purchase.
Tom Harper from the Cricklade office has been excellent in arranging and handling viewings and negotiations for us.
1/5
GoogleHad an appointment to view a house between 10.30-10.45. Arrived at 10.32 . Agent had gone. Then he blamed us for not calling to say we were near. We travelled 40miles to view. No apology nothing, not even a reply from their director to an email sent. Will not be viewing any of their properties again.NegativeQuality, Professionalism
Good Morning Angela, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your review Megan
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review Nitesh
5/5
GoogleRating only, no written review.
Thank you for your review Richard
5/5
GoogleHave been dealing with McFarlane now for a number of years and have always found them to be helpful and professional.
Thank you for your review Steve
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
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