1/5
GoogleRating only, no written review.
Trusted Agent profile
Verified
McFarlane Sales & Lettings in Swindon, Cricklade and Marlborough
★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
961
Reviews on Google
All 4 offices
48
Reviews on The Trusted Agent
All 4 offices
41
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers13 reviews
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Buyers6 reviews
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
Landlords6 reviews
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
Tenants11 reviews
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
Our offices
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
- McFarlane Sales & Lettings Swindon28 - 30 Wood Street, SN1 4AB500 reviews · 435 on Google (4.1)21 in the last 90 days
- McFarlane Sales & Lettings Cricklade102 High Street, SN6 6AA313 reviews · 249 on Google (4.8)13 in the last 90 days
- McFarlane Sales & Lettings North SwindonRedhouse Village Centre, SN25 2FW233 reviews · 191 on Google (4.9)21 in the last 90 days
- McFarlane Sales & Lettings Marlborough106 High Street, SN8 1LT128 reviews · 87 on Google (4.7)9 in the last 90 days
Awards
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every McFarlane Sales & Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotJust awful
Just awful. Didn't bother to even put up a for sale sign. Set up a friend to do a test viewing who said there wasn't much effort to sell the house. Then they come back to me saying I need to reduce the price - to hasten a sale so they can grab their commission. Sacked them in the end and appointed new agency.
5/5
GoogleJo Costin at this MacFarlanes branch made exceptional efforts to chase up a slow conveyancer and to keep me informed of progress. The branch also did well in organising viewings and promoting my property.
Agent replied · 22 March 2024
Hi Linda, it was a pleasure to work for you and thank you for the lovely review. Best wishes for the future.
5/5
GoogleMacFarlane is an absolutely fabulous estate agent supported by an excellent team! Viewings made easy by Craig and Tim! Christina then kept us informed on the progress of the sale at every step of the way! A brilliant team! Highly recommended!
Agent replied · 23 February 2024
Thank you for your 5* review Tracey, I will make sure this is passed across to our sales team in Cricklade.
5/5
GoogleI had such a great experience with the team at McFarlane’s. Friendly, professional and super helpful. A special thanks to Imogen and Christina for being absolute stars!
Agent replied · 23 February 2024
Thank you for taking the time to leave us a review Amy, we are so pleased to hear you had such a positive experience.
5/5
GoogleAn excellent agent you can trust. This is a truly professional estate and letting agent who are driven by exemplary customer service. Shaun and his team do things right and give honest advice throughout. This is refreshing and really valuable when selling your home. Highly recommended!
5/5
GoogleAlways been more than happy with the service at Mcfarlane both on the rental side and the sales side. We have used them for many years We have just used them for a sale of a property and I must say everyone at the sales office was exceptional . Jo was our ‘go to ‘ person and seamlessly helped us through the whole procedure Nothing was too much trouble for her or the team . 5* service all round Thanks Guys!
Agent replied · 22 March 2024
Hi Anne, thank you very much for the lovely review. It really is appreciated you taking the time to write this. We wish you all the very best for the future.
5/5
GoogleChristina Hughes of the Cricklade Branch was very friendly and communicated in a timely manor when any concerns arose and had ideas on how to resolve any issues effectively.
Agent replied · 23 February 2024
Thank you for your review, I will be sure to pass your comments across to Christina.
5/5
GoogleThank you to the lovely Christina, who without her support and daily check ins/updates, I would have been lost. It was a very long chain and with that comes stressors in multiples. She goes above and beyond every day. Thank you from the bottom of my heart and if the boss is reading this…you definitely need a rise! I have never experienced this high level of customer care…so much appreciation.
Agent replied · 23 February 2024
Thank you for your lovely review Jane. I will pass your comments across to Christina :)
5/5
GoogleJust sold and bought property through the old Town branch, Anita and team gave excellent professional service the best estate agents in Swindon will never use anybody else again.
Agent replied · 22 March 2024
Hi Matthew, thank you very much for the glowing review. I will certainly pass this on to Anita and the sales team. Best wishes.
5/5
GoogleCan’t speak highly enough of Jo. Always on top of everything. Proactive and professional service to ensure the purchase went smoothly. Always prompt to respond to everyone involved during the whole of the process. Couldn’t have been any more patient and kind during what can be a stressful time. Highly recommended.
Agent replied · 22 March 2024
Hi Jennifer, Thank you very much for your lovely. It really is appreciated.
5/5
GoogleMet with Tamsin for a viewing and was extremely impressed. Tamsin shared her local knowledge with me (from out of area) and knew her stuff about the property. Furthermore, she was friendly and extremely approachable and extremely professional.
Agent replied · 22 March 2024
Brad, thank you so much for your 5 star review. We really do appreciate you taking the time to post this.
5/5
GoogleVery good experience.
Agent replied · 22 March 2024
Hi James, thank you so much for the 5 star review.
5/5
GoogleFantastic service from the team at McFarlane. Far better than any other agents that I encountered in the Swindon area. They could not have been more helpful and the communications were excellent. Great team!
Agent replied · 22 March 2024
Hi David, we really do appreciate you taking the time to give such a lovely review. We wish you all the very best for the future.
5/5
GoogleI am writing to commend the Cricklade team and especially Christina who provided an excellent service throughout the sale of my late brother's house. For a number of reasons, this was a long and difficult process, but Christina was always supportive, keeping in regular contact and working hard to find solutions. Her commitment went above and beyond my expectations. Many thanks.
Agent replied · 23 February 2024
Thank you for your 5* review Diana.
1/5
TrustpilotStay Clear
This Agency is awful, passive agressive behaviour, trespassing and a lot of manipulation involved, not to mention the fake reviews they have from bots on sites such as Google.Quick side note to the previous reviews mentioning to lock your doors, don't, just change the locks, they have spare keys but only use them when it's convenient, they are sneaky as they can get.
5/5
GoogleWe are very fortunate to use them to buy my house. Jo Costin has always been there to answer my questions through out the buying process. Jo Costin was very professional and available with my queries. We will highly recommend them if you are a buying a property.
Agent replied · 22 March 2024
Hi Pankaj, Thank you very much for your kind words and your recommendation. Best wishes.
5/5
GoogleAbsolutely outstanding service, work, professionalism and dedication for the 2nd time from all staff at Mcfarlane North Swindon, From the initial meeting with Nick to completion every detail was explained & queries dealt with quickly. Jo was outstanding, went above & beyond again. All staff are a friendly bunch with passion and dedication.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 June 2024
Dear Jamie, thank you for your lovely review, it is very kind of you and we truly appreciate it.
5/5
GoogleJo was so helpful and friendly from start to finish - Our sale was far from straight forward but the communication and advice/assistance from Jo always calmed our worries and stresses and answered questions when we struggled to get them elsewhere. Would recommend McFarlanes to anyone.
Agent replied · 22 March 2024
Hi Nia, thank you very much for your recommendation and your review. It is very much appreciated.
5/5
GoogleExcellent service from Jo and the whole team of McFarlane. Would definitely recommend them
Agent replied · 22 March 2024
Hi Lilou, thank you for your recommendation.
5/5
The Trusted AgentVery Professional
Sold my home through the Team at McFarlane and they could not have been better. Kept me updated through and always on hand to answer any questions I had.
5/5
GoogleHighly Recommended - Christina is all over the status of sales and pushes everyone along with high energy and dedication; whilst Tim is a great sounding board providing detailed knowledge of the mkt and industry.
Agent replied · 23 February 2024
Thank you for taking the time to leave us a review James. I will make sure your comments are passed across to Tim & Christina.
5/5
GoogleI'm very Happy with Mcfarlane agency:) I meet amazing and helpful people there. Jo was the best 👌 she sort all my issues and question very quickly ❤️❤️❤️❤️highly recommended 😊😊😊 …
Agent replied · 22 March 2024
Hi Ewa, thank you for your lovely review.
5/5
GoogleExcellent agent - highly recommended - especially Christina who is extremely thorough and professional. Things would not have gone so smoothly without her.
Agent replied · 23 February 2024
Thank you for your lovely review Anand.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about McFarlane Sales & Lettings
Which McFarlane Sales & Lettings office has the most reviews?
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
Where are the McFarlane Sales & Lettings offices?
The four McFarlane Sales & Lettings offices, by town:
- Cricklade: 102 High Street, Cricklade, SN6 6AA
- Marlborough: 106 High Street, Marlborough, SN8 1LT
- North Swindon: Redhouse Village Centre, Swindon, SN25 2FW
- Swindon: 28 - 30 Wood Street, Swindon, SN1 4AB
What do sellers say about McFarlane Sales & Lettings?
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
What do buyers say about McFarlane Sales & Lettings?
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
What do landlords say about McFarlane Sales & Lettings?
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
What do tenants say about McFarlane Sales & Lettings?
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Has McFarlane Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
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