Trusted Agent profile Β· Hertfordshire
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581 reviews across 3 offices and 4 platforms
Mather Marshall has three offices, in Stevenage, Hatfield and Knebworth (Hertfordshire). Together they have 581 reviews on four platforms, rated 4.5 out of 5 overall.
418
Reviews on Google
All 3 offices
31
Reviews on Facebook
All 3 offices
129
Reviews on View Agents
All 3 offices
3
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Darren is The Best Estate Agent in Knebworth!!Β he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ...Read all 45 from sellers
We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ...Read all 38 from buyers
Adrian would particularly like to recommend John White (front of house) for a permanent full time position!Read all 2 from landlords
I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ...Read all 3 from tenants
Mather Marshall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving been disappointed by another agent, I canβt fault the service received by the team at Mather Marshall. Great communication, sound advice and the calm in one of the biggest decisions we take when deciding to move. Canβt recommend them highly enough. Thank youPositiveResponsiveness, Quality, Professionalism, Value
It was a pleasure working with you, thank you Annabel and Steve!
5/5
GoogleDanielle and Liam were so helpful and understanding whenever an issue arose. Always felt like they cared and nothing was too much trouble. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Charlotte! We hope you're settling in to your new home!
1/5
GoogleIf I could give zero I would. Disgusting behaviour from this lettings agents. Left tenant without access to running water for over 2 weeks. None responsive when door bell/phone needed changing. Has submitted an eviction notice without checking in on welfare. Popped round without notice. Please avoid. Disgusted by how this tenant has been treated. As an update based on the comment below. You were the member of staff who turned up without notice at the property, also not wearing a mask (it was round your neck, going against covid guidelines). You handed a letter to me whilst I was flat sitting which stated you would be visiting that day (this is not giving 24 hours notice). I'm also not sure what you mean by "exhausted all options". The notice was served without giving any information as to why. I wont be contacting you to offer my support or advice. I would strongly recommend just shutting up shop.NegativeResponsiveness, Quality, Professionalism, Value
Hello Victoria, I do not have record of a client under your name nor related and would appreciate if you could please contact me to discuss this directly. We have a dedicated works manager who liaises with both tenants and landlords to ensure any maintenance issues are resolved promptly and accordingly therefore your statement above is quite concerning. All eviction notices are served upon instruction of the landlord once all other options are exhausted. By law, we must and always ensure to give tenants at least 24 hours notice before entering a landlords property. Please call our office and ask for myself, alternatively you can email me directly at athia@mathermarshall.com where I would appreciate to discuss this matter further. Kind Regards, Athia Ashfaq Lettings Manager
1/5
GoogleIf I could give 0 stars I would. You have to chase them again and again for a response, when they do respond they are unprofessional and rude in their manner. Having to go through a deposit scheme trying to retrieve my deposit from November as they are trying to withhold a ridiculous amount of a deposit for inadequate reasons. The actual director of the company called me personally and shouted at me down the phone for a mistake his team member made. Upon realising it was his fault he didn't apologise and didn't respond to any further emails. Would never rent from this agency again, have 0 idea what they are doing. Endless errors, mistakes and chasing up with them.NegativeResponsiveness, Professionalism
Hello Ella, We are disappointed to read your comments, especially since our team allowed you to end your tenancy early and tried their best to minimise the time period in which you were liable to pay rent. A deposit is taken at the start of your tenancy in order to protect the landlord and their property, this is alongside an inventory report from a third party clerk. Should the tenancy commencement report, completed by the same clerk, differ from the inventory then you may be liable for costs. This has been discussed with you but as you were unable to reach a mutual agreement with the landlord, your deposit return has been passed on to the DPS (deposit protection service). This is a government scheme and there is no guaranteed time in which your deposit be returned. Should you need a status update on your deposit return, please let us know alternatively you can contact the DPS yourself. Kind regards, Mather Marshall
5/5
GoogleHighly recommend mather marshal Hatfield to any1, great customer service and great people to rent from, property I rented was brilliant and loved living there, didnt want to move but had to for family reasons but would of loved to of stayed at the property.. if there was any problems they are always keen to helpPositiveQuality, Value
Thank you for your review of Mather Marshall. Its always nice to receive such positive feedback
1/5
Google*** EDIT: Response to reply *** How disappointing that you feel the need to lie about what happened. Is interesting why you left out your comments about the contractors went wrong my property twice without consent. Another lie, that you didnβt not reply to the complaint until 48 days after the email was sent. I would be happy to forward you the emails showing the dates. I emailed you after the tenancy to hope for a honest and reflective reply but that was not received. I feel itβs important that people know about your appalling response times, lack of customer service and as we now see, the willingness to lie to cover your mistakes. *** ORIGINAL REVIEW *** Surprisingly very similar to other letting reviews on here. In short, once you are letting from them, it becomes very difficult to get replies from via email. I would estimate 70% of my emails were not replied to, one of those being a formal complaint and took 48 days to get a response (that was after chasing them for an answer). When calling, I usually had to deal with quite a rudely spoken member of staff who would almost make you feel bad for calling. Some examples of poor standards from them include: * 37 days to get my deposit back after constant chasing. * Twice, contractors let themselves into my property without notice and when I wasn't there. Mather Marshalls response (in short) was "We are sorry, but when there is a build up of jobs, it's important they get done." Clearly more important than a tenant right to privacy... * Noise complaints via email (ignored). * Contractor leaving a large amount of dirty when rubbing down the bathroom ceiling, then getting paint over my bedding (email ignored). * Ceiling stripped of paint and then left... not completed. To be clear, I paid rent on time, every time and tried to be a good tenant (all property checks were top scores). After email complaint, Paul's response was constantly "we did not receive an email about that", or "it is down to the landlord...". From personal experience, the reviews on here are very accurate to what I experienced, regardless of their responses. It seems a constant theme of poor communication and rude customer service.
5/5
GoogleIt was a pleasure to deal with Liam & Danielle, they were friendly, patient, wise & professional. They kept things moving and updated me when necessary, it was the perfect service, I had a good feeling from the outset and they did everything they said they would. This was not an easy deal because of the chain and the complications of the ownership. Great effort ππ½
Hi Bill, Thank you very much for the kind words, we got there eventually! Should you need anything in future, just let us know.
1/5
GoogleSurprisingly very similar to other letting reviews on here. In short, once you are letting from them, it becomes very difficult to get replies from via email. I would estimate 70% of my emails were not replied to, one of those being a formal complaint and took 48 days to get a response (that was after chasing them for an answer). When calling, I usually had to deal with quite a rudely spoken member of staff who would almost make you feel bad for calling. Some examples of poor standards from them include: * 37 days to get my deposit back after constant chasing. * Twice, contractors let themselves into my property without notice and when I wasn't there. Mather Marshalls response (in short) was "We are sorry, but when there is a build up of jobs, it's important they get done." Clearly more important than a tenant right to privacy... * Noise complaints via email (ignored). * Contractor leaving a large amount of dirty when rubbing down the bathroom ceiling, then getting paint over my bedding (email ignored). * Ceiling stripped of paint and then left... not completed. To be clear, I paid rent on time, every time and tried to be a good tenant (all property checks were top scores). After email complaint, Paul's response was constantly "we did not receive an email about that", or "it is down to the landlord...". From personal experience, the reviews on here are very accurate to what I experienced, regardless of their responses. It seems a constant theme of poor communication and rude customer service.
Mr Malins, Our Director responded to your complaint via email however I will summarise below. *Formal complaint: Our records show that you received a response to your complaint the following day with correspondence via both email and telephone from our works manager and lettings manager. You confirmed to us in writing that you were "happy with the outcome". *Deposit Return: We advised you that we are not authorised to release your deposit without consent from the landlord following discussions of dilapidations. Unfortunately we do not have control over response times, especially if a landlord lives overseas however we follow this up if a response is delayed. *Contractors: They arrange access with tenants directly, unfortunately we do not have control of this but were made aware that it was difficult to arrange access with you. We were not made aware that a contractor had left some debris in the property but occasionally debris can be left after settlement of works. We have taken all of your comments on board and they have been relayed to the contractors. *Maintenance: Our system does not allow us to ignore reported maintenance issues, which you are able to see the progress of, on the tenants online portal. All reported maintenance was dealt with during your tenancy. *Ignored emails: Our records show that correspondence from yourself via email was responded to in a timely manner. We appreciate that your property inspections were consistent as well as your rental payments, as part of the terms in your agreement, but our team have also fulfilled their duties in a timely and professional manner throughout your tenancy. We take all feedback on board as this helps us to evaluate and ensure we are providing a good service. Best wishes with your new property. Mather Marshall
3/5
GoogleRating only, no written review.
Thank you for the review, we do not seem to have you registered on our database though.
5/5
GoogleRating only, no written review.
Thank you Amy!
5/5
GoogleHighly recommend Mather Marshall Estate Agent. Liam and Danielle were constantly keeping me updated on the purchase process and in most cases gave me an update to my question on the same day. Liam and Danielle, were helpful and both are so knowledgeable on each element of selling and buying a property. They made the process seemless and always went above a beyond to help us.
Thank you Kelly, we can't wait to see what you do with the place!
5/5
GoogleWe purchased our first home through Mather Marshall. Duncan, Daisy and the rest of the team were super supportive. Right from viewings, to second viewings - Duncan ensured we had enough time and space to make a decision. No sales or pressure tactics, just professional behaviour and clear communications throughout. While we chose to go with our own mortgage advisor, Duncan totally respected this and did his best to keep all parties going throughout the conveyancing until completion. Great job guys, thanks so much once again.
5/5
GoogleReally friendly and helpful. And gave great advice. I definitely recommend them
Thank you Izzy! :)
5/5
GoogleWe purchased a house through Mather Marshall and I cannot fault them. Liam and Danielle have been amazing throughout the process and I would recommend them to anyone. Couldnβt be happier in our new house and I cannot thank them enough!
Hi Lucy, thank you so much!
5/5
GoogleLiam and Danielle provided a first class service when selling our property. They were always happy to talk through issues and offer advice to achieve the best results. I would definitely use Mather Marshall again
Phil, thank you for the kind words!
5/5
GoogleLiam and his team has been fabulous! Itβs my first time buying a property and they made it really easy for me. Theyβre always there when you need something and they get it sorted for you straight away. They give professional advice and clearly knows what theyβre doing. I have recommended them to my friends, excellent service through and through. ππΌ
We're so happy for you, thank you Mariam!
5/5
GoogleRating only, no written review.
Thank you for the high rating!
5/5
Google5 stars are not enough. Liam and Danielle went above and beyond for us. Their dedication and passion made all the selling process easy. Absolutely amazing people and services.
Gabriel, thank you so much for the kind words it has been a pleasure being able to help you and your family. We wish you the very best with your new adventure. If you are back in the area, don't be a stranger. Best wishes, Danielle and Liam
5/5
View AgentsGoes above and beyond
We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as required. Darren ensured he pushed all sides to help with timelines and went above and beyond to ensure we were able to move into our dream home. Darren took a lot of pressure off us at what should be a very stressful time, he is a delight to work with and I wouldnβt sell a house with anyone else. Thanks Darren we will forever be appreciative of your help
Hi Jo, It was an absolute pleasure for us to be able to secure your new family home for you and Liam and your little one. We hope you do not need to move again but if you need our property expert advise it is always on hand. Best wishes to you all.
1/5
TrustpilotBy far the worst letting agent
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental places I have stayed in, Mather Marshall are by far the worst. The ineptitude, laziness, and unprofessionalism is frankly astonishing. We agreed to let a property in June 2021 under proviso that the old broken dishwasher be changed and we get a break clause in the contract. Our estate agent Nikita agreed flat out to the terms, yet it took us five goes to get them to sign the break clause into the contract. Every time we mentioned it, they flat out ignored us and pretended to be surprised to hear about this. Break clause is not unusual and even if your company typically does not do it, but you agreed to it when we agreed to take the house. When we moved in, they claimed that the house has been professionally cleaned. Well, their professional cleaner had left cobwebs all over the place. Also, they had put in the old non-working dishwasher. It took a month for us to get a working dishwasher, even though that was one of the conditions of us moving in. I then received a call from Mr. Mather claiming that heβd raised three kids without a dishwasher. I am glad that Mr. Marshall didnβt grow up in a farm without electricity and water, because had that been the case, it would have clearly also been acceptable to leave tenants without electricity and water. When we gave our two monthsβ notice, Athia gleefully notified us that we have to stay for another five months. I told her to read the contract. She then told me to stay for additional two weeks. This was more stupidity than my brain could handle, and I passed over to my husband who again told Athia to read the contract. Before we moved out, I had to spend three weeks without working shower. Finally we had to contact the landlady directly to get anything done. To you Mr. Mather, ponder this, from nearly 120 reviews every single one of the negative reviews is about your letting arm. Does that not send you a signal that something is amiss? Instead of having to do damage limitations (poorly), would it not make more sense to sack the whole band of high school dropouts and start over?
5/5
GoogleRating only, no written review.
Thank you very much for the high rating!
5/5
GoogleRating only, no written review.
Thank you for the high rating!
5/5
GoogleRating only, no written review.
Thank you for the high rating!
2/5
GoogleRating only, no written review.
Hello Julie, You spoke with our Director Paul Mather as soon as we received this review and it was concluded that we had not done anything to warrant such a low score. As discussed, reviews can be detrimental to an independent business like ourselves and you confirmed that you would remove this as it was not valid. We would appreciate if this could be done. Kind regards, Danielle
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stevenage has the most, with 307 reviews rated 4.3 out of 5, followed by Hatfield with 148.
45 reviews from sellers, rated 4.9 out of 5 on average. For example, Mark wrote: "Darren is The Best Estate Agent in Knebworth!!Β he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ..."
38 reviews from buyers, rated 4.9 out of 5 on average. For example, Joanne wrote: "We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ..."
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Megan wrote: "I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ..."
