5/5
GoogleGreat service from Marshall Mather, they were outstanding in trying to push our sale through and also old our property very quickly at asking! property was listed bang on pricing, very happy !
Agent replied
Thank you Sepi!
Trusted Agent profile · Hertfordshire
Verified
Mather Marshall reviews in Stevenage, Hatfield and Knebworth
★★★★★
581 reviews across 3 offices and 4 platforms
Mather Marshall has three offices, in Stevenage, Hatfield and Knebworth (Hertfordshire). Together they have 581 reviews on four platforms, rated 4.5 out of 5 overall.
418
Reviews on Google
All 3 offices
31
Reviews on Facebook
All 3 offices
129
Reviews on View Agents
All 3 offices
3
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers45 reviews
Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ...Read all 45 from sellers
Buyers38 reviews
We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ...Read all 38 from buyers
Landlords2 reviews
Adrian would particularly like to recommend John White (front of house) for a permanent full time position!Read all 2 from landlords
Tenants3 reviews
I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ...Read all 3 from tenants
Our offices
Mather Marshall's three offices, most reviewed first. Each has its own page.
- Mather Marshall Stevenage129 High Street, Old Town, SG1 3HS307 reviews · 265 on Google (4.2)10 in the last 90 days
- Mather Marshall Hatfield27 Market Place, AL10 0LJ148 reviews · 110 on Google (4.4)7 in the last 90 days
- Mather Marshall Estate Agents Knebworth132 London Road, SG3 6EY126 reviews · 43 on Google (4.9)0 in the last 90 days
Latest reviews from every Mather Marshall office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service by the team ! A big thanks to Athia for helping us with our property needs - She is a fantastic agent, very knowledgeable and easy to talk to. You really have restored our faith in agents. Would certainly recommend.
Agent replied
Hi Tamara, thank you so much for the kind words!
1/5
GoogleTerrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ring myself or the office to make them aware of how late she was running so they could contact me, the office tried to make contact with her unsuccessfully. I saw her arrive and it took her over 10 minutes from her arrival to finally make contact but I was already on the phone to the office for the second time. Then her dismissive and uninterested attitude showed. She didn't seem one bit bothered that i had been left in the cold for almost half an hour (it is against the law to keep a vehicle running when parked) there was no sence of urgency she sauntered across the road and then didn't seem to care that she didn't have keys for the main entrance, they were relying on a neighbour to let them in the building, still not 100% sure who had the keys as I've been told 2 contradicting stories. Not very professional not being able to access the building the flat you showing is in! Not very professional to not find a away to inform myself of the tradyness of the agent. A simple solution instead of lying to myself would have been to contact her office, i did twice infact, for them to get intouch not to lie about it. Instead she told me that she "tried" to ring of private number unfortunately i have them blocked for my own safety! But samsungs do let you know if a blocked numeber or blocked private number has tried to ring you, no notifications. Her lateness also made me miss another viewing! Again didn't care she just refused to show me the property not that we could get into the building to view it! Its not like i didn't book in 2 weeks in advance or anything! Then we have Paul a director of the company, the Mather too the marshall! Waited all of monday for a call regarding the viewing on Saturday DIDNT get one I had to ring to prompt them that I wanted to put in a complaint regarding sarah and her lack of professionalism, I eventually get a response he leaves me a voicemail to which i returned the call without listening to the voicemail. Paul refuses to discuss anything with me untill i listen to his voicemail, he is yet to actually hear the complaint from myself just snippets from his staff, while speaking, sorry whilst being spoken at, Paul didn't give a me chance to actually speak in order to have a conversation just continued to talk at me. He was aggressive and belittling and this was from the off, he refused to let me speak many times and he also doesn't understands the meaning of being honest found him to be very misogynistic and uncooperative. We have emailed and he even comes across as uncaring about his own business as i can see he is keeping lots of people extremely happy. Nice to know im not the only one who has had issues with them
Agent replied
Dear Ms Bailiff, We welcome all reviews, good and constructive, to assist us with improving our service. I will not go into details of the conversation, as we both know what was said and the above does not correlate, but I must say that I apologised profusely on numerous occasions during our conversation, including in the voicemail I left for you and offered you another viewing on the property. Once again, my apologies for the lateness at the viewing on Saturday Regards, Paul Mather Director
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
View AgentsExcellent
Darren went above and beyond to help me buy as a first time buyer buy from Mather Marshall clients. The process was dragging so Darren stepped in. Excellent communication and support.
Agent replied · 28 March 2022
Hi Emma, We do everything we possibly can when progressing on a sale especially for first time buyers. We know this whole process is new so try and be as pro active as we can but support you more due to the new experience of buying a house. We hope when you come to move again someday we have shown the process is and can be a smooth transaction with the right people behind you. Best wishes.
5/5
GoogleGreat Knebworth estate agents. Supportive of local community and sold my house.
4/5
GoogleThey did struggle at first to sell my house, but eventually found us the right buyer. Darren and team were always polite, professional and helpful. Happy with the overall service.
5/5
GoogleExcellent service from start to finish!
5/5
GoogleDarren and his team helped my elderly father sell and buy in the village. They were very responsive and lifted a lot of the burden from him. Viewings were well managed and sympathetic to his needs. Good liaison was maintained with solicitors to expedite both processes
5/5
GoogleA top quality and friendly service! Darren and the team are fantastic throughout and certainly get the job done!
5/5
GoogleRating only, no written review.
Agent replied · 26 December 2024
Thank you for the high rating!
5/5
GoogleDarren pulled out all the stops to get my sale through. Thanks to lockdown it dragged out for months and months but he kept on it and without him working as hard as he did, it definitely would have fallen through. I definitely recommend him! Adam
5/5
GoogleDarren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the local competition, I can honestly say I could not have asked for a better agent, we were kept in the loop constantly. and I appreciated the "will do whatever it takes" attitude to get the sale over the line in the current covid disruptions, Nothing was too much trouble. Very pleasant experience from all members of staff.
1/5
GoogleUnprofessional, does not communicate, respond to emails and when call, says will call back, but never do. Nothing good to say about this agency.
Agent replied
Mr Heczko, as previously discussed, we are unable to get involved in your personal disputes between yourself and previous partner. Our lettings manager has been in contact with you on numerous occasions and we have updated you on your contractual obligations. We do not feel it is suitable to discuss your personal circumstances on social media and suggest that you follow the advice that we have already given. If you would like further clarification then please do arrange an appointment to visit our office alternatively you can contact our Lettings Manager on 01438 748007.
5/5
GoogleGreat communication throughoutPositiveResponsiveness, Professionalism
Agent replied
Thanks Darren, we hope you are enjoying your new home!
5/5
GoogleExcellent support given throughout by Liam who was communicative, patient and supportive.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you Anton, we are glad that we could help!
5/5
GoogleVery professional sales team and great communication throughoutPositiveProfessionalism
Agent replied
Hi Jane, thank you for your review! Glad that we were able to help!
5/5
GoogleLiam had been very professional and patient through the whole process. I would highly recommend the company services.PositiveResponsiveness, Quality, Professionalism
Agent replied
Thank you for your kind words Agata!
5/5
GoogleI have found MM effective at all stages of the process. Initial valuation was realistic. Fees competitive. Communication effective and frequent at all times, and especially good as I have been at the other end of the country and never been in the office - or even met the team face to face! Very helpful in handling small tasks arising from my absence. Good awareness and issue handling between team members no matter who was on duty each day.PositiveResponsiveness, Professionalism, Value
Agent replied
Hi Tony, Thank you for such positive feedback, we are glad to have helped. Best Wishes.
5/5
GoogleWe bought our old flat through Mather Marshall, and recently sold it with them as well. Both processes (3 years apart and managed by separate people) were absolutely seamless. I cannot fault the service we’ve received. We’re now in what we hope will be our forever home, but if we did ever sell this, I wouldn’t hesitate to use them again!PositiveResponsiveness, Professionalism
Agent replied
Thank you for taking the time to leave such a lovely review and for returning after 3 years! We hope that you are settling in to your new home :)
5/5
GoogleWe have been so impressed by Liam and Danielle at Mather Marshall. They were always professional, patient and responded to us very quickly on all occasions. They really went above and beyond for us and we wouldn’t hesitate to use Mather Marshall again in the future. Thank you SO much!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you for such kind words Katie, we hope that you are very happy in your new home! All the best, Danielle
1/5
GoogleHorrable rent agantes. They lied to us over a month.. we was trapt in the mold property whit no cold water because of these lies, we having a baby.. On the day we took the keys, we went straight away back to them they said that there is nothing that they can do, and they will contact landlord. Property looks different from what we see in the beginig. Make sure you read you contact!! We are suffer to deal whit them from long time.... They told us something and they do absolutly different thing! Please gays make sure you read all over everything.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied
Good afternoon We are confused by your comments as you did not move in to the property and we have refunded your deposit and 1st months rent ? With regards to the water tap, this had not been reported to us by the previous tenants and was in the throws of being addressed but you withdrew from the tenancy ? We are sorry you feel this way and good luck with your future search
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Mather Marshall
Which Mather Marshall office has the most reviews?
Stevenage has the most, with 307 reviews rated 4.3 out of 5, followed by Hatfield with 148.
Where are the Mather Marshall offices?
What do sellers say about Mather Marshall?
45 reviews from sellers, rated 4.9 out of 5 on average. For example, Mark wrote: "Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ..."
What do buyers say about Mather Marshall?
38 reviews from buyers, rated 4.9 out of 5 on average. For example, Joanne wrote: "We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ..."
What do tenants say about Mather Marshall?
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Megan wrote: "I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ..."
