Trusted Agent profile · Hertfordshire
Verified
★★★★★
581 reviews across 3 offices and 4 platforms
Mather Marshall has three offices, in Stevenage, Hatfield and Knebworth (Hertfordshire). Together they have 581 reviews on four platforms, rated 4.5 out of 5 overall.
418
Reviews on Google
All 3 offices
31
Reviews on Facebook
All 3 offices
129
Reviews on View Agents
All 3 offices
3
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ...Read all 45 from sellers
We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ...Read all 38 from buyers
Adrian would particularly like to recommend John White (front of house) for a permanent full time position!Read all 2 from landlords
I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ...Read all 3 from tenants
Mather Marshall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsAmazing service from Mather Marshall
Darren was very professional from start to finish and I was always kept up to date and reassured whenever I had any questions. Thank you Darren you made what could have been a painful process a very smooth one, I would definitely recommend you to anyone selling their house.
5/5
View AgentsProfessional and responsive
Rating only, no written review.
5/5
View AgentsVERY HONEST AND HELPFUL *??*??*??*??*??
I try to buy the house many agent but Mather Marshall give me right opportunity and they help me to buy my first house .SAM is very good person ,he help me start to end. Thank you for your all team. Many thanks SANDESH
5/5
View AgentsFantastic Service
We were extremely happy with the service we received from Mather Marshall when buying our first home. In particular the service we received from Sam was impeccable. From start to finish he was very helpful, going over and beyond to move things along smoothly in a timely manner. I would highly recommend their services. D. Ola
1/5
GoogleI will never go back to this Estate Agent, they asked me to pay for reference, I've paid £240.00 just lost it they've not got back to me at all for alternative ways to discuss.
We are sorry you feel this way, we have tried to contact you on numerous occasions. Please feel free to contact me on 01438 748007 and we can discuss accordingly. As you are aware we have a referencing charge for two people of £240 for some of our rental properties. It is explained that this is a non refundable the charge. Whilst we try to prevent anyone from failing references by asking them to complete a prequestionnaire it is reliant on all information being correct.
5/5
View AgentsAmazing team and experience from start to finish
Best in Hatfield, great experience from Duncan, Sam, Maggie and the team. Really understand you and your property and work around any lifestyle challenges. Always on the front foot and keeping you updated and pro-active all around. Very thankful to them all in the office. 5 Stars!
5/5
GoogleExcellent service from Darren from start to finish. We bought and sold our house through him. He kept us regularly informed with progress on both sides. He couldn't do enough for us. Both Darren and Megan would always welcome us when we popped into his shop. We would definitely recommend him. Thank you!
2/5
GoogleRating only, no written review.
5/5
GoogleSuperb level of customer care and service from a local and knowledgable Estate Agent, Darren was always 100% 'on our side' interested in us and has gone along way to moving us into our new home
5/5
GoogleCannot thank Mather Marshall Knebworth enough! They went to extreme lengths to make sure our sale went through and the updates we got on a weekly basis were always in detail. Top star service. Darren you are a credit to the estate agent industry. Jenny - Knebworth
5/5
GoogleDarren was very friendly and understanding especially as this was my first property that I was buying. I will definitely recommend him to family and friends who are wanting to buy in the area.
5/5
GoogleExcellent Estate Agent, willing to help push through exchanges completions and were always at the end of the phone to help assist with all aspects of the transaction.
5/5
View AgentsVery honest and helpful
Always return your calls, know the area inside out and very knowledgeable about the business. Can’t recommend highly enough. Thank you Duncan, Sam and Maggie. You should be very proud of yourselves.
1/5
View AgentsAppalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating
I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not satisfactory, this was our first time living in rented accommodation due to circumstances that left us homeless and in need of accommodation quickly. Mather Marshall was the only agency with a house which fit our needs at such short notice, so we went ahead with this. Throughout the application process the staff were slow and very unhelpful (though they knew of our situation), we were not made aware of the steps and stages of renting and being young and new to renting we felt very looked down on and taken advantage of. It took us 2 weeks to get into our home after calling and chasing them with our identification and details (which were misplaced by them several times) so that we could get in as quickly as we could. Near to the end of our tenancy we were made aware that the end date was the 18th January, and told to put our notice in writing. There was no response to our notice email so we stopped by the agency as we were already in the process of finding a house, another member of staff informed us that someone else deals with the notice and would contact us as the end date was actually a month after. This was our first time renting we were not given the details or informed correctly of any of the dates or notice periods. After chasing for the correct staff member to clue us in on our end date (as we only had 2 weeks left till the original suggestion) we never did get a call back or get through to them, from here I then called the agency and asked for an exact date to which I was told the 18th February. I was then told to put this in writing so I did. From here another member of house hold received an email response and the other members were not included in on the email. The email stated that the end date was then in fact the 17th February. As we had already said we would pay for the last month of rent and hand the keys back early (due to our hands being tied with a new property) we started to get calls and emails from the agents asking if they could let new tenants view the house. Not giving us 24 hours’ notice, including other members on the viewing details and not spelling one of the tenants name correctly multiple times. On top of this they were also cancelling viewings several times and rearranging the times and dates. Bearing in mind we are in the process of moving and all have full time jobs it is hard to keep the house to a tenant viewing standard on short notice demands. This I feel, as though our privacy has been invaded as well as giving a free extra month of rent due to the agency’s mistake. All of which is hard to prove due to all being in verbal communication. Eventually we moved into our new property and have handed back the keys, we were not told about the deposit until I started chasing them 10 days after with details on how it works and when we get it back. I got through to different staff members every time each one of them not knowing what was happening or even that the property was vacated. Always with the promise of a call back. After I spoke to someone who said the check would be done Friday and that the deposit would be given back within the next week. By Monday I called to ask details of the property check and again I was given a different response that the deposit would not come back till after the due date (which they could not tell me what is was) and that we were responsible for a property which we did not even have keys for. To which we wanted answers as to what was going on. An email was sent from us stating we wanted written details of what was happening, by this time we are frustrated and the response was rude and sarcastic. Saying that out of their “good will” they had brought the checks forward to a different Friday and that they were not obliged to give us our deposit till after our end date. This staff member was petty she picked out parts of the email and gave halfwit responses. Still we did not know what was going on or when we would get our deposit back. In this whole time I am unsure the landlord was aware we had left the property early and the reasons why we had. I feel that if she would have known she would have wanted to get new tenants in the property to get 2 months’ worth of rent (as it would have been profitable for her) and not leave the property vacant for such a long period of time. Yet as he was overseas we never had her contact details to even make her aware so she could benefit. Eventually more than a month after moving we received our deposit, though it was not the full amount due to; bulbs? A door stop? And the extractor fan needing to be cleaned? This deducted £200 off our deposit… ridiculous as I spent a weekend scrubbing their extractor vents before we left. Majority of the bulbs were not functioning when we moved in and I don’t even remember there being a door stop. We took the hit being we couldn’t win, as they spitefully deducted money because we were chasing them.. Yet again the agents were unsympathetic and unhelpful when it came to explaining how to claim, we just wanted to finish contact with them, it had gone on too long. If anyone is looking to use this agency or let their properties with this agency I would advise not to use them if this is your first time or first step in the world. In comparison to the new agency we are with, we got our property within 2 days and were able to move in when we chose, there was no pressure or hassle. When there are issues the staff are friendly and understand that things need to be done with some sort of urgency. They are not afraid to explain details or give you set dates and keep their word for deadlines. Unlike Mather Marshall! I am thoroughly appalled with their service! The staff do not communicate with one another and give their own responses to what they feel like on the day. They take advantage of you then suggest what they do is out of their own “good will”. They caused us a very frustrating and stressful 3 months! I am utterly disgusted and will never use them again
5/5
View AgentsExcellent service
Excellent service from Darren from start to finish. We bought and sold our house through him. He kept us regularly informed with progress on both sides. He couldn't do enough for us. Both Darren and Megan would always welcome us when we popped into his shop. We would definitely recommend him. Thank you!
5/5
View AgentsSeamless
A special thank you to Mather Marshall for being brilliant to work with! very on the ball, always lovely to speak to and indeed very helpful with pushing transactions to exchange and completion. Thank you for all your hard work!
5/5
View AgentsProfessional, Trustworthy and Dedicated
Three words used in the title are so on point with this individual. Darren was nothing but professional throughout our sale. Especially as we live abroad he dealt with everything for us and nothing was too much trouble. He provided a honest valuation, listed our property with fantastic details and pictures and then secured a sale within 7 days of listing. A gentleman and honour to work with. Highly recommended, A proud community driven person that has drive and dedication. This is rare for me as i do not generally give reviews but this man deserves it! Well done and thank you.
5/5
View AgentsAbsolutely Brilliant
I cannot give Darren and his team enough credit. Selling my house was easy and hassle free. Darren went the extra mile to make sure i was sold quickly and with committed buyers. Using all of his recommendation for the services they provide they managed to get me under offer and sold within just 6 weeks. Superb service, will recommend over and over.
5/5
View AgentsFIRST CLASS SERVICE
I haven't sold a property for over 15 years and was delighted to receive first class service from Mather Marshall in Hatfield when they sold my property in December 2017. Duncan and Sam were brilliant - from start to finish they were proactive, informative and great communicators. They certainly made the process so much easier than I remembered all those years ago!
5/5
View AgentsHelpful and proactive sales agent
I was a first time buyer and i didn't have have sufficient knowledge and experience about purchasing property. Mather Marshall sales team( specially Sam) helped me a lot throughout the process.. I always got them through whenever i needed. Everyone in the office were very friendly and helpful. My transaction process was quick and smooth only because of them. .. No doubt they are highly professional and recommended..
5/5
FacebookRating only, no written review.
5/5
View AgentsA promise kept
We used Darren's services for our recent move away from Knebworth. He assured us that he would be able to sell our property for a given sum ad he did, very quickly. Darren's finger is clearly on the pulse of the local market and incidentally he is a big contributor to community life in the village. He kept us well in touch throughout and we were very happy.with what he did for us.
5/5
View AgentsHighly recommended
Have both purchased and sold a house with these lovely people. I have bought and sold a few properties over the years with various estate agents and I can honestly say I have never been so well looked after and had such confidence in them as I did with Mather Marshall in Hatfield. Every member of their team is brilliant...friendly and efficient....I can't thank them enough for all their help. I would highly recommend them
5/5
View AgentsSuper Agent
Superb level of customer care and service from a local and knowledgable Estate Agent, Darren was always 100% 'on our side' interested in us and has gone along way to moving us into our new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mather Marshall has 581 reviews across its three offices, rated 4.5 out of 5 overall: 418 on Google, 31 on Facebook, 129 on View Agents, 3 on Trustpilot.
Stevenage has the most, with 307 reviews rated 4.3 out of 5, followed by Hatfield with 148.
45 reviews from sellers, rated 4.9 out of 5 on average. For example, Mark wrote: "Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ..."
38 reviews from buyers, rated 4.9 out of 5 on average. For example, Joanne wrote: "We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ..."
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Megan wrote: "I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ..."
