Ludlowthompson estate agents in London

★★★★★ 5/5

Google

Fantastic service from Ali Mahfouz. From start to finish, he was incredibly professional and a pleasure to work with. While he was clearly doing an excellent job representing the seller, he also made me feel supported and informed throughout the process as the buyer. As a first-time buyer, having someone so reliable and responsive made the whole process feel much smoother. Ali was always available when needed, kept everything moving, and was proactive throughout. And out of all the estate agents I dealt with during my search, Ali was by far the best and most personable. I wouldn’t hesitate to recommend him to anyone buying or selling a home. In fact, if I ever come to sell my property, Ali would be the first person I’d call! A genuinely trustworthy, hardworking and exceptional estate agent. 10/10!

Grant · 22 July 2026 · Ludlowthompson Kennington/Oval

★★★★★ 1/5

Google

The worst experience I've ever had with an agency. I've rented in various places, but the way the landlords treated us there was appalling. They were pure scammers and con artists. There was no communication with the agency. The only thing that matters is the signed contract. Don't agree to pick up the keys at their office. The apartment inspection report was delayed two weeks, and they tried to hide the moth-eaten carpet despite our notification. They charged us for the damage when we moved out. The apartment was returned to us in terrible condition, even though we were told it would be cleaned. The mattress had stains on the walls and the blinds were moldy, and we were charged for the removal even though we hadn't used the mattress. They even charged us for the removal because it was unusable. They presented false invoices, submitted after the dispute deadline. See the property before picking up the keys! Don't be fooled! I don't recommend this agency!

Bogdan · 22 July 2026 · Ludlowthompson Tooting

★★★★★ 5/5

Google

I can't thank Tehreen enough for her help on my property search. She really listens, remembers what's important to you, and never once has she made me feel like a burden despite how many properties we've viewed together. She's also refreshingly real and her guidance has been genuinely helpful. On top of that she's brilliant to spend time with, and makes what is honestly a pretty stressful process feel a lot more manageable. Definitely recommend asking for her help!

Deanna · 22 July 2026 · Ludlowthompson Dulwich

★★★★★ 5/5

Google

Donald has been supporting us in our house search for several months and I have been very impressed. Of all the agents I am in contact with he is the more proactive and seems genuinely motivated to find us the perfect house. I would definitely recommend reaching out to him.

Sara · 22 July 2026 · Ludlowthompson Dulwich

★★★★★ 5/5

Google

Thank you Tehreen! What a helpful, polite young lady! So patient and professional. Made us feel completely comfortable and at ease answering all of our questions and promptly returning our messages! Didn't need to chase her up once, as she would regularly check in with us. How refreshing, nothing was too much trouble.

Maria · 22 July 2026 · Ludlowthompson Dulwich

★★★★★ 5/5

Google

Thank you Manfredi for your amazing commitment to find great flats for our family! We really appreciated your help and the process was very seamless!

Yanis · 22 July 2026 · Ludlowthompson Docklands

★★★★★ 5/5

Google

Completion is next week, Seda and Lewis were amazing throughout, they were super professional and always quick to respond whenever I had questions. I’m so grateful for all their help along the way!​​​​​​​​​​​​​​​​

Cris · 22 July 2026 · Ludlowthompson Docklands

★★★★★ 5/5

Google

Had a great experience and would recommend to anyone looking for a rental. Andrea in particular was very professional and helpful throughout, and ensured the whole process went smoothly!

Andrei · 19 June 2026 · Ludlowthompson Docklands

★★★★★ 1/5

Google

We had arranged a slot for them to come and take the photos they needed to the apartment we are renting and on the arranged day and time they didn't come.. They didn't even bother to let us know or anything. Waste of our time.

Dito · 15 June 2026 · Ludlowthompson Docklands

★★★★★ 5/5

Google

Joshua was fantastic through all the process! Fast to answer and always helpful! Friendly and easy going, plus professional advice when needed! Totally recommended

Ra · 1 June 2026 · Ludlowthompson Docklands

★★★★★ 1/5

Google

Seda missed a key in the completion set restricting access to property on completion. Unresponsive and no effort to resolve this promptly despite obvious breach of contract and inconvenience.

V · 1 June 2026 · Ludlowthompson Docklands

★★★★★ 5/5

Google

Had a truly wonderful experience with this agency. The properties and appointments were professionally handled and made the viewing process easy and straightforward. A huge thank you to Manfredi for his help, this agency is lucky to have someone like him. Would recommend this branch to anyone looking for a place to buy or rent. You are in good hands.

Andrew · 22 May 2026 · Ludlowthompson Docklands

★★★★★ 1/5

Google

Now that everything is finally over, here’s the full experience with this agent from start to finish. TL;DR: stay far away from this company if you value your time, sanity, or deposit. (1 month before move-in) At first, everything seemed fine, because of course they want your business. The agent showed up 20 minutes late to the viewing, gave the usual sales pitch, and rushed us through the process. In this market we decided to go ahead anyway. Deposit paid, contracts signed, all smooth on the surface. (3 days before move-in) Three days before moving, we still had zero information about check-in or key collection. Eventually we were told the agent had COVID and had been off work. Fair enough, but apparently nobody else in the company could step in or communicate with clients. (Move-in day) The check-in report had already been completed before we arrived. When we entered the flat, it was obvious nobody had properly inspected or cleaned it. Hair clogged in the sink, old food stains on the bin lid, black mould in the bathroom, mould-covered furniture abandoned on the balcony, and a broken light switch. We documented everything immediately, but nothing meaningful was done. We ended up cleaning the place ourselves because it quickly became obvious this agency only cares until the contract is signed. (2, 8 months in) Things only got worse. The underfloor heating switch later started burning because the replacement installed wasn’t rated properly. Multiple electrician visits later, the switch had to be replaced again. Every visit meant more time wasted staying home while contractors and agents passed blame around. Then the extractor fan stopped working in the middle of winter, alongside issues with the intercom. Instead of treating ventilation as an urgent issue, we got months of delays, excuses, and finger-pointing between the agent, landlord, building management, and contractors. Meanwhile, we had to run a dehumidifier constantly just to stop mould building up in the flat. During the mid-tenancy inspection, the inspector walked through carpets with shoes on and responded “not my problem” when we tried handing over letters for the landlord. That pretty much sums up the attitude of this company. (10 months in) Then came the rent increase attempt. We received an email proposing a £300/month increase plus a 3-year lock-in because they believed they could rent the property for more. We spent time putting together detailed market comparisons explaining why the increase was unreasonable. It was completely ignored. After wasting more of our time, they eventually backed down to keeping the same rent in exchange for locking us in for 2 years instead. We declined and started preparing to leave. (Move-out nightmare 1-6 months) This is where things went from incompetent to outright dishonest. Unfortunately, we couldn’t attend the checkout inspection due to travel. Huge mistake. The checkout report contained multiple false damage claims that we had timestamped photos disproving. Despite clear evidence, the landlord attempted to deduct £510 from our deposit based entirely on the report, and the agent showed absolutely no interest in fairness or evidence. The dispute process through MyDeposits was equally useless. Even with photographic proof directly contradicting the report, they largely repeated the agent’s claims and ignored evidence that didn’t fit their conclusion. Looking back, we also realised the earlier “painting quotes” shortly after move-in were likely part of the same pattern, generating inflated repair claims they never intended to carry out. Final advice: avoid this agency entirely. If your only communication route is through them, expect delays, excuses, poor maintenance handling, zero accountability, and a stressful deposit dispute at the end. Document absolutely everything with photos and videos because you cannot rely on this company, the checkout process, or the deposit protection scheme to protect you fairly. Save yourself the stress and rent somewhere else.

Kevin · 22 May 2026 · Ludlowthompson Docklands

★★★★★ 5/5

Google

Mia was the first agent I reached out to when house hunting and she has been incredible to deal with from the first viewing all the way to support with finalising the exchange. I gave her a very specific list of requirements when first …

Lewis · 22 May 2026 · Ludlowthompson Kennington/Oval

★★★★★ 1/5

Google

Worst estate agents will make sure I steer clear of them for life

Private · 22 April 2026 · Ludlowthompson Docklands

★★★★★ 1/5

Google

Absolute worthless of a staff. Ross , one of their property managers is not prompt with his replies or actions. We were kept in the cold for two weeks in the winter while our Boiler and heating was not sorted. I have recurrent tonsillitis and had raised this issue from before in September, but they did not pay any heed. Even one of the shower drains was broken. The agent from the letting agency asked us to pay 100 pounds extra each month, not disclosing that the flat has these problems. All their other reviews here are probably bought. Use your brains and opt for better letting agencies.

Ranajay · 22 April 2026 · Ludlowthompson Docklands

★★★★★ 1/5

Google

always on the landord's side, no support for the tenant

C · 9 April 2026 · Ludlowthompson Tooting

★★★★★ 5/5

Google

Had a great experience viewing properties with Ali. He was incredibly professional, punctual, and really took the time to understand what I was looking for. He made the whole process feel stress-free and straightforward. Highly recommend!

Max · 8 April 2026 · Ludlowthompson Kennington/Oval

★★★★★ 5/5

Google

Rating only, no written review.

Chris · 6 April 2026 · Ludlowthompson Finsbury Park

★★★★★ 5/5

Google

We had such a great experience working with Paris. From start to finish, she was professional, responsive, and genuinely supportive throughout the entire process! She really went above and beyond to help us secure our dream flat 🤎 Wouldn’t hesitate to recommend her to anyone looking for a lovely estate agent.

Afua · 1 April 2026 · Ludlowthompson Dulwich

★★★★★ 5/5

Google

I had a great experience with Stephanie Davoli at Foxton tooting. Stephanie knows tooting very well and helped me find a home. She is very helpful and reassuring, making the whole process bearable and is also extremely reliable. I highly recommend 😀 …

Agnès · 30 March 2026 · Ludlowthompson Tooting

★★★★★ 5/5

Google

My name abdiaziz Aden I am happy because I right time and right agency the foxtons it's biggest agency in UK I looking for rent flat long time the end I find good condition flat I priecate foxtons tooting estate agents there amazing staffs and experiences special rameez Hassan he is professional and experience how to services customer I am very happy I will never forget all the staffs specifically rameez Hassan thanks again

Abdiaziz · 30 March 2026 · Ludlowthompson Tooting

★★★★★ 5/5

Google

I viewed a property with Viviana Del Greco, Associate Director - Sales, in Wandsworth and I couldn't speak more highly of her. She really listens to her clients and wants to find the property that is best for their needs, rather than pushing properties at you that aren't right, as some estate agents do. Her manner is warm and empathetic and she follows up with curiosity and consideration, without pushing. I think she is a total asset to the office and the wider industry, and I will be contacting her again in future if I ever want to buy or sell.

Rebecca · 23 March 2026 · Ludlowthompson Tooting

★★★★★ 5/5

Google

Thanks to Neil for great help! Knowledge is Power! Without him, I would not understand the local housing market and he knows everything about Mortgage; finance side as well... Plus, Neil is very understanding and so nice and fun to work with! Neil, did his best for me during my property search; I do appreciate! Thanks!

Aysun · 23 March 2026 · Ludlowthompson Finsbury Park