Trusted Agent profile
Verified
★★★★★
3,457 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,457 reviews on 1 platform, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 3,456 reviews on Google only. Show every review
1/5
GoogleThese are the biggest amount of morons I have encountered. The amount of times they tried to scam when we tried to move out. 1 example out of the many; When moving out they required £500 for "cleaning" the house, however they didn't even clean the place as our landlord said to us.
1/5
GoogleNot just disappointing, but disastrous service. As a lettings manager of the branch is to ensure staff is doing what they are supposed to do. Not just this being ignored, but as manager himself being so rude to clients - unimaginable. It's a shame that people like him ruin the name of the company and reputation of estates agents. Long story cut short - if you don't want a landlord, who would be pulling you to courts for fake damages - don't ask this agent to find a home for you. They don't care for tenants, just advise landlords how to sew the tenants. You stay away from them - you keep your life stress free.
1/5
GoogleWe are Landlords who use Ludlow for rent collection. They are incompetent, routinely charging the wrong amount, sending statements relating to other landlord's properties versus our own, and can't get the basics right. They charge a lot and you have to watch them like a hawk, I am relieved we do not use them for managing our property, and I would not recommend using them for any service if you can avoid it.
1/5
GoogleKeep on sending me emails although I asked many times to remove me from their list Also ripping off on agency fees
Hi Patrycja, We're very sorry to hear you're unhappy with the service you've received from ludlowthompson and that you are still receiving emails from us. We pride ourselves on our customer service so it is always disappointing when a customer's expectations have not been met. We would really appreciate it if you could please contact customerservices@ludlowthompson.com to confirm the contract details that you'd like removed and the team will ensure this is done for you. Kind regards, ludlowthompson.
1/5
GoogleVery rude staff and not reliable
Dear Noelia, We are sorry to hear you are not happy with your experience with ludlowthompson. At ludlowthompson we pride ourselves on our customer service so it is always disappointing to hear with a customer's expectations have not been met. Please contact customerservices@ludlowthompson.com with full details of your complaint in order that they can address any concerns directly. We look forward to hearing from you. Kind regards, ludlowthompson.
5/5
GoogleI am very happy with their services.my agent were very helpful and advice of what to do. Thanks to the team.
1/5
GoogleSeriously poor service. When completing on a flat I had a very aggressive "John" phone me up and pressure me to sign a contract I wasn't yet 100% sure of. He took advantage of my young age and the money I was spending. You shouldn't be made to feel this uncomfortable when purchasing a property! Very unprofessional.
Hi Mary, Thank you for taking the time to give us this feedback; we're very disappointed to hear that you're unhappy with the service that you've received from ludlowthompson. It would be very much appreciated if you could please email customerservices@ludlowthompson.com with further details so that this can be looked into fully. Kind regards, ludlowthompson.
1/5
GoogleRating only, no written review.
Thank you Rory O'Brien for your review. We hope to see you soon. Sophie, Foxtons Vauxhall Estate Agents Get it done with London’s number 1!
5/5
GoogleI had the great pleasure of having been helped in my search of a buy to let flat by Francesca D'anna. I am in the business of properties myself since 1994 and bought many properties throughout all these years. Rarely I had such an outstanding service as Francesca so kindly provided me with. Knowledgeable, friendly, patient, willing to go to the extra mile. Simply marvellous. She also manages to making the whole search process FUN - which is really marvellous (!) I would strongly recommend her to any body else looking for properties in the Islington area. Many thanks Francesca: your are THE BEST ! Luca
5/5
GoogleWe found exactly the right home for us on our first viewing. Matthew was very helpful and accommodated our revisits and enquiries. He liaised with the vendor effectively helping to make our buying experience much less stressful than it might have been.
5/5
GoogleMatt has given us attention understanding of our needs and a very professional and friendly service. Comparing with other agents we have seen and worked with ( and there is 6 of them in last few months) he was reliable, knowledgeable about the properties and highly responsive. I can only recommend him and the agency.
5/5
GoogleVerity is hands down the best estate agent I have ever dealt with. Her knowledge of the buying process was matched only by her unparalleled-parallel-parking skills. I can only assume she learnt from the best. Best regards Sam
5/5
GoogleDaniela Fernandez was extremely helpful showing us properties. She took the time to listen carefully to our needs and then deliver. She also drove us around everywhere which was a bonus!
5/5
GoogleIgor was amazing. The effort he put in to make sure that we were aware of any suitable properties was far beyond anything we experienced with other agencies. He got a great idea of what we wanted and when the right flat became available he contacted us straight away so we could snap it up! highly recommended.
5/5
GoogleOur flat hunting experience with Daniela was great. She is very professional and friendly. Despite our long list of requirements, she patiently worked with us and showed us several lovely flats. She showed us places in different neighborhoods so that we could get a feel of London as we are new to the city. We were very pleased with her that we did not hesitate to recommend her to our friend who moved to London just a few months after us.
5/5
GoogleI had a great experience with foxton east dulwich, Gemma ingles helped me find the perfect property. She really understood what I was looking for and also took my budget into account. Once moving into the property Gemma made sure everything was perfect and any work that needed doing was in the process of being done. she was amazing and made this stressful situation very easy and fun :-) thank Gemma xxx
3/5
GoogleVarying experiences throughout the years but cannot fault Michael Commons during the selling of my property. He was endlessly helpful, reassuring and thorough with excellent communication throughout! I wish I could have dealt with him and only him from the very beginning! Thank you!
5/5
GoogleA big thank you to Jennifer Purchase. On top of being a great seller, I would like to recommend " jenni" for her professionalism and dynamism. I certainly like the good communication we had like, always being aware of viewings and especially the prompt feedback of our viewers. Thanks for all the recommendations you have given us. All the best Sincerely Nelly
5/5
GoogleHolly was ace! She was really helpful and met us both separately one the same day to show us the property, so that we could both see it around our jobs. She explained the whole process really well and responded quickly whenever we had any questions before we moved in. She was honest throughout the whole process too. Thanks Holly! :)
1/5
GoogleRating only, no written review.
5/5
GoogleFliruri HJ hg no no no mu no no mu mii mii mii mii mii
5/5
GoogleMy partner Dave and I just relocated from Australia and needed to find a rental property in the local area. Shahin was extremely helpful and went out of his way to ensure that everything went smoothly for us. All of the staff including Liz at reception were very respectful and welcoming. The service was efficient and we found a property which suited us perfectly! We are so grateful that the team went out of their way to settle us into our new home.
1/5
GoogleAvoid
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kennington/Oval has the most, with 862 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
The eight Ludlowthompson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
