5/5
GoogleI would definitely recommend Natalie, as she will show commitment to finding the best place for you! Just a Really nice person and has brilliant customer care. Very hard working and you couldn’t be in better hands!
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Ludlowthompson estate agents in London
★★★★★
3,465 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,465 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
- Ludlowthompson Kennington/Oval4-6 Clapham Road, SW9 0JG870 reviews · 870 on Google (4.7)13 in the last 90 days
- Ludlowthompson Finsbury Park8 Blackstock Road, N4 2DL712 reviews · 712 on Google (4.7)6 in the last 90 days
- Ludlowthompson Docklands3 - 5 Dock Street, E1 8JN594 reviews · 594 on Google (4.7)4 in the last 90 days
- Ludlowthompson Tooting62 Tooting High Street, SW17 0RN500 reviews · 500 on Google (4.6)4 in the last 90 days
- Ludlowthompson Dulwich81-83 Lordship Lane, SE22 8EP402 reviews · 402 on Google (4.7)3 in the last 90 days
- Ludlowthompson Lewisham / Greenwich258 Lewisham High Street, SE13 7LB264 reviews · 264 on Google (4.6)0 in the last 90 days
- Ludlowthompson Acton172 High Street, W3 9NN101 reviews · 101 on Google (4.2)0 in the last 90 days
- Ludlowthompson Kilburn/ West Hampstead381 Kilburn High Road, NW6 7QE23 reviews · 23 on Google (4.4)0 in the last 90 days
Reviews on Google
Showing 3,464 reviews on Google only. Show every review
Google5/5
GoogleExtremely professional, knowledgeable and amiable. A viewing I attended, guided by Vijay, was impeccable, all the information we required, presented straightforwardly. Will definitely be using them again to look for properties going forward.
Agent replied
Thank you so much for your kind words Haydn! I will be looking forward working with you again and feel free to contact me if you have any queries.
5/5
GoogleGreat responsiveness, unlike many other agencies. Amirah in particular was really helpful, she got me all the information I asked for and made some good suggestions that I wouldn't have thought otherwise. Really happy with the overall service.
5/5
GoogleNatalie has been extremely helpful and patient through my property search. She had a good understanding of what I am looking for and keeps me updated with anything that comes up suiting my criteria. Represent LudlowThompson very well.
Agent replied
Hi Kawa, Thank you so much for the feedback. Looking forward to assisting further with the move.
5/5
GoogleI must mention that your company has an eye for detail and quality. Your staff, Hassan, has been very professional throughout my contact with him and all the properties forwarded to me for viewing are well presented. I would certainly recommend this company anytime an opportunity arises.
Agent replied
Thank you for the review Mary! We're very glad you were happy with your experience, and will pass on your praise to Hassan.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleVery disappointed
Agent replied
Dear Ghiles, Thank you for taking the time to leave feedback on your experience with ludlowthompson. We take customer service very seriously and as such are sorry that you have found cause to complain. In order to address your issues directly we'd appreciate if you could please detail your concerns to customerservices@ludlowthompson.com so we can investigate fully. Kind regards, ludlowthompson.
1/5
GoogleCan I give it zero stars? Just to cut a long story really short they are a bunch of liers, thieves and good for nothing... stay away if you can!! I have dealt with a Sana Bux, and although I have proof they are all liers, starting from the …
2/5
GoogleJust simply annoying bunch of liners. As a landlord find a tenant easily for their good, once embarked and charged hefty fees both tenant and landlord turn to a statue - do not hear do not see and do not move until the next renewal is due. I am with them in the past ten years and they are so sweet around new contract or renewal time (convince you he/she is new and do not do that again) I cannot get rid of them easily. Vividly remember at least 5 times I decided not do business with them again but still I do. This year a new letting manager owed me to stay but they are so bad twice aleready made me so upset to instruct another agent with no report on progress or even to tell me how much put down on the market for rent. The only thing I am happy about this year is that at least 20%reduction I was able to negeciate thanks to too less property avail to them to accept my term. They feel free to miss around with both tenants and land lord. Totally avoid them if do not want headache, but if you want approach them and accept to their lies. I might be a gullible person still staying with them.
4/5
GoogleVinh Dallemagne has been helpful looking into issues I raised and tracking down solutions. He's always kept me up to date with details explaining exactly what was going on and how much it was going to cost me ;-). He kept in touch all through the process and insured that I managed to get the contract I wanted to sign.
1/5
GoogleOne day their burglar alarm will go off because they're actually being burgled. No one will care.
1/5
GoogleAwful. Took our money, provided us with false information and basically implied we made it up. They weren't sorry at all, if anything the manager was disdainful. These guys should not be able to rent properties and should be reported to trading standards or the equivalent body. Have written to their customer services team last week and still no reply.
5/5
GoogleBought my property through ludlowthompson years ago and have used their lettings team ever since. Always had great service from the team.
1/5
GoogleAvoid at all costs. They said that if we put a deposit down and the landlord accepts, the property is ours to rent. The landlord accepted, sent the money to ludlow thompson, and we handed in our notice. A few days later, we got a generic email saying our rental was unsuccessful. No phone call from the agent who was handling us. After several attempts at calling ludlow thompson, someone finally told us that the landlord had decided to move in another couple earlier than we could move. Communication about this was completely unacceptable and unprofessional, leaving us in a situation to find another property to live in before our notice was over. TERRIBLE
5/5
GoogleHaving bought and sold numerous properties over the last 20 years, I must say that the team at Ludlowthompson in Acton led by Jack were nothing less than exceptional and a real refreshing change. I dealt mainly with Jack and Richard, Jack was always available, he made sure that a complicated deal went ahead, he regularly went the extra mile to accommodate my requirements and I have nothing but praise for the work that they carried out. I would recommend them for all prospective buyers and sellers in the last West London area.
5/5
Googlegreat experience with LudlowThompson in Acton, many thanks to Alex for all his help
1/5
GoogleAwful experience - highly recommend NOT to use these agents. Communication is unprofessional, lacks transparency. Even worse, agents lied that they had received offers on the property I was interested in when this was clearly not the case (I double checked with other agencies that communicated directly with landlord and confirmed there were no other offers). I couldnt stress enough how you should avoid this agency.
Agent replied
Dear Cicero, Thank you for taking the time to give your feedback on the service you've received from us. At ludlowthompson we pride ourselves on our customer service therefore it is always disappointing to hear that a customer's expectations have not been met. We'd really appreciate if you could please contact customerservices@ludlowthompson.com with further details of your complaint so that this can be investigated fully. Kind regards, ludlowthompson
5/5
GoogleFound a property through ludlowthompson and it was a breeze! Kept me updated, always available on mobile and even checked in with me after I moved in! 5* service!!
Agent replied
Hello Kelsey, thank you so much for taking the time to leave a review of the services that you've received from the team at ludlowthompson. Kind regards, ludlowthompson
5/5
GoogleGreat agents, very fast communication, very kind staff and great service!
5/5
GoogleAs a first time renter, I was unsure of the process but during the viewing Alex was extremely helpful when explaining fees and then moving in process which put me at ease.
5/5
GoogleFrom the first moment that I walked into the office at Acton and was met by smiles and offer of a hot drink by Jack Hamilton and Richard Kodua, I was totally surprised by their approach and customer service. These two gentleman were nothing like the taboo normally associated with London estate agents. They were polite, generous with their time, extremely well informed and a pleasure to deal with. Unfortunately the property that I wanted to purchase from them was sold to another higher bidder, however I will be using them again, and would highly recommend others to do so too
5/5
GoogleWould really recommend Dan and the team to anyone looking to rent. Superb service.
5/5
GoogleSince meeting Jack and Richard last week I have been on several viewings, made an offer on a property and spoken numerous times to Jack in particular. My husband and I were both thoroughly impressed by the service we recieved. Jack was friendly, helpful, knowledgeable and a real credit to his company. I would recommend the services of the Acton office to others and will be using them again myself.
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Awards
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Ludlowthompson
Which Ludlowthompson office has the most reviews?
Kennington/Oval has the most, with 870 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
Where are the Ludlowthompson offices?
The eight Ludlowthompson offices, by town:
- Acton: 172 High Street, London, W3 9NN
- Docklands: 3 - 5 Dock Street, London, E1 8JN
- Dulwich: 81-83 Lordship Lane, London, SE22 8EP
- Finsbury Park: 8 Blackstock Road, London, N4 2DL
- Kennington/Oval: 4-6 Clapham Road, London, SW9 0JG
- Kilburn/ West Hampstead: 381 Kilburn High Road, London, NW6 7QE
- Lewisham / Greenwich: 258 Lewisham High Street, London, SE13 7LB
- Tooting: 62 Tooting High Street, London, SW17 0RN
Has Ludlowthompson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
