LQ estate agents in London, Sidcup and Warwick

Hi Mohideen,Thank you very much for rating your experience with the full 5-stars!😀This means so much to us but most importantly we’re delighted your experience was a good one. It’s so lovely to know the whole process went smoothly with no issues, and you’re loving the quality of the property too.Many thanks for sharing this with us and feel free to contact us if there’s anything you would like our help with, and it’ll be our pleasure to do our best for you.Customer Service Team

Hi John,Thank you so much for leaving us a review.We’re very sorry you’re experiencing some issues with your boiler, and we apologise profusely if our service hasn’t met your expectations on this occasion. We certainly feel your frustration when this happens, but we appreciate you letting us know of your feelings.We endeavour to make sure all boiler breakdowns are attended to within 72 working hours unless there’s vulnerability in the property whereby the rule will be slightly different. With this in mind, we can confirm the appointment originally offered for 2nd April has met our service level agreement.We fully understand this may be disappointing to hear but unfortunately this is our policy and procedure which we must always adhere to, however we’ll assess each case on an individual basis and take into consideration any vulnerabilities in the property when offering an appointment. We sincerely hope you find the above information helpful, but please contact us or by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) if there’s anything further we can do for you and it’ll be a pleasure to help.Many ThanksCustomer Service Team

Hi Edward,We welcome your feedback, and we appreciate you taking time to express your concerns with us.It saddens us to hear of your dissatisfaction and we sincerely apologise if we’ve failed tomeet your expectations.We would like you to know we’re always here to help and if you have any questions regarding the service charges, our dedicated team will be more than happy to help.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be able to direct your enquiry to the correct team who’ll be able to help you with your enquiry.Many Thanks Customer Service Team

Hi Cy,Thank you so much for your review and for taking the time to share your experience with us.We're truly sorry you had a disappointing experience with K&T Heating, and we apologise profusely for the confusion with your appointments and for the inconvenience caused to you too.We also hear your dissatisfaction with receiving reminder letters and whilst we appreciate it's not nice receiving these letters, it's important that we're complying as a landlord. As you may already be aware it's essential for a gas safety inspection to be carried out on your home each year and reminder letters are sent to all residents. Unfortunately, as these letters are automated, we're unable to prevent them from being sent until a valid gas safety certificate is on file. Please bear in mind once the gas safety check is completed, it can take a few days for us to receive the certificate. In the meantime, it’s quite possible another letter could’ve been generated and sent out to you. We sincerely hope this information helps and we'd like to reassure you it wasn't our intentions to cause so much disappointment. We're here for you should you have any questions and you're more than welcome to reach out to us at any time where we'll be more than happy to help.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Eileen,Thank you so much for your wonderful review! 😊We're delighted you're pleased with the new fence and our contractor done an excellent job too. Your feedback certainly helps us to understand of the amazing work our maintenance team/ contractors are doing whilst in our resident’s homes so thank you once again for sharing this with us.We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team

Hi Alex,Thank you so much for leaving us a 4-star review! 😊We’re so pleased you’ve had a good experience and the whole process went smoothly for you. This is reassuring for us to hear and the kind of service we always aim to deliver too.Rest assured we are aware of the difficulties our residents and customers experiencing during our busiest times and we apologise for the inconvenience this causes. We’re aware this is happening and although this is still work in progress, we’ll continue working towards making this a better service for all.In the meantime, feel free to let us know if you need help with anything else and it’ll be our pleasure to help you,Many Thanks Customer Service Team

Hi Roxy,Thank you for taking the time to leave us a review.We're saddened to learn of your feelings and we offer our sincerest apology if we haven't quite met your expectations. Your comment is naturally concerning for us too as we always strive to deliver the best service to our residents and customers.If of course there's anything we're able to help you with, we'd very much love to hear from you and assist you in putting right what may have gone wrong.With this in mind, we kindly invite you to email any concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team here will be happy to help with your enquiries.Many ThanksCustomer Service Team

Hi Angela,Thank you so much for your wonderful review!Your kind comments for Latif means so much to us and we're over the moon to know you had a fabulous experience whilst works were carried out in your home.Many thanks again for sharing your experience with us and we hope to be of assistance to you again soon🙂Customer Service Team

Hi Michael,Thank you so much for leaving us a review following a recent repair to the cooker switch inside your home.We're very sorry to learn the issue was with the switch and not with the cooker as originally thought and we appreciate the disappointment this might of caused you at the time too, but it's good to hear the issue has since been resolved and your cooker is now fully connected following another appointment arranged by our contractor.We’d also like to take this opportunity and offer our sincerest apology for the experience had and the slight delay in resolving this matter.If of course there’s anything further we can do for you, please let us know and it’ll be our pleasure to help. We welcome contact through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi C Adams,Thank you so much for rating your recent experience with 5-stars!We’re glad you had a good experience with your recent gas safety visit, it’s a pleasure for us to hear this too 😊Many thanks for your feedback, we certainly value your review and we’re looking forward to helping you again soon.Customer Service Team

Hi Tolani, Wow thanks for the 5 star review!We're overjoyed to hear about your amazing experience at Laurus Homes. It's pleasing to know how much you appreciate Toni's honesty, approachability, and readiness to help. Your words truly highlight our mission to keep things simple and stress free for our customers. Many Thanks Customer Service Team

Hi Youcef,Thank you so much for your review!Its lovely to hear you're finding our Customer Service staff nice and professional but we're saddened to learn our contractors have failed to meet your expectations.This is a worry for us too but we'd like you to know we're always willing to discuss any concerns in more detail and to work with you in resolving any problems.If you feel this approach would help, please kindly let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to help with your enquiries.Many ThanksCustomer Service Team

Hi Joyce,Thank you so much for your 5-star review!We’re delighted you’ve rated us so highly and you’re pleased with the service recently received from our maintenance team. We’ll be sure to keep working hard to continue offering the same amazing service to our residents 😊In the meantime, we hope we can be of further help to you again soon.Many Thanks Customer Service Team

Hi Kelly,Thank you so much for your amazing review! 🙂It's lovely to see you've rated us so highly and most importantly you're happy with the service from our maintenance team.It makes us proud to know they're doing a fabulous job as well as being friendly and polite during the time spent in your home too.Your feedback truly means the world to us so thank you once again for sharing your thoughts with us and we hope to be of assistance to you again soon. Customer Service Team

Hi Mr Johnson,Thank you for your review and for sharing your thoughts and feelings with us.We have a duty of care for our residents and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to hear of your views.We’d like you to know we’re always willing and open to discussing any concerns you may have as well as working with you in finding a resolution.With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our pleasure to help with anything that may be concerning for you.Many ThanksCustomer Service Team

Hi Andrew,Thank you so much for your 5-star review! 😊We're over the moon you've had a great experience and Kevin done an amazing job with the extra security measures on your home.It's so nice to read your kind words and to know how much Kevin as valued by you too.Many thanks again for your feedback and please reach out to us if there’s anything else we can do for you.Customer Service Team

Hi Angela,Thank you so much for leaving us a review and for sharing your thoughts with us 😊We're delighted you're loving our repairs service and it makes us proud to know you've seen an improvement since the disappointing experience you previously encountered with us.Your views certainly mean so much to us and we can't thank you enough for taking the time to share your feelings with us too.Many thanks again for your feedback and we're looking forward to helping you again soon.Customer Service Team

Hi Jackie,Thank you for letting us know how your recent visit went for you and we're so sorry the pump is continuing to cause further problems.We understand why this is a worry for you and we'd very much love to help put right what went wrong.If you haven't recently contacted us regarding this matter, please feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team here will be more than willing to help with your enquiry.Many ThanksCustomer Service Team

Hi Daniel,Thank you so much for taking the time to share your journey with us.We're so pleased you're satisfied with the experience had, this is great for us to hear too.We've certainly taken onboard your comment and suggestion regarding our Tenancy Progression Coordinator and we're very sorry if the service you received could've been better, but we'll be sure to pass this onto the team for you.In the meantime, we sincerely hope you love your new home and we wish you every happiness too. If for any reason further help is needed from us, feel free to let us know by dropping us an email at lqdirect@lqgroup.org.uk and we'll be sure to do our best to help you.Many ThanksCustomer Service Team

Hi Customer, Thanks for your excellent 5 star review. We're really pleased to hear you enjoyed the speedy service from our webchat team. We'll make sure to pass your comments on. Many Thanks Customer Service Team

Hi Lucy, Thanks so much for sharing you positive experience with us. There's nothing better than having a friendly competent engineer and I'm glad to hear that he had everything he needed in his vehicle, we do our best to be prepared for every job. Many Thanks Customer Service Team

Hi Rochelle, Thank you for sharing your thoughts and feeling with us. We're saddened to hear your feeling this way, but want to assure you that we do care. Everyone's comfort and satisfaction are our top priorities. We would like to invite you to share any issues or concerns with us via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where our fantastic can address them for you. We are here to help in any way we can. Many Thanks Customer Service Team

Hi Brooker, Wow thanks so much for the 5 stars!We're truly delighted to hear about your outstanding experience with Zakiya. Thank you for taking the time to leave such a thorough and positive review. Zakiya is indeed an asset to our team and we feel privileged to have her. Your words will surely be passed onto to her as an acknowledgement of her amazing customer service. We look forward to maintaining a consistent, helpful and efficient service. Many Thanks Customer Service Team

Hi Michael, We appreciate you raising a review to share your thoughts and feelings with us. We're truly sorry for the long wait time for the repair to be completed. Our aim is to provide an efficient service to all our customers so we can understand why this has caused frustration. We're happy to hear that the operative service was up to standard. If you have any further concerns that you would like to raise with us please email our team lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll be on hand and keen to assist. Many Thanks Customer Service Team