LQ estate agents in London, Sidcup and Warwick

Hi Consumer, Thank you for your positive review and heartwarming comments. Your kind words are very encouraging to our team. We are thrilled to hear your friends are having such a great experience with us. Our goal is always to provide the best service. We value your feedback and hearing such sweet words is truly uplifting and makes us strive to do even better. Thank you for taking the time out of your day to write this review. We appreciate you!. 😊Many Thanks Customer Service Team

Hi Nancy, Thank you for your review and sharing your feedback. We're sorry to hear that the engineer arrived after your requested time as we try to take any specific time requests into consideration whenever possible. We hope this did not caused too much inconvenience for you and your Son. It's pleasing to hear that apart from this, you found our services good. Once again we thank you for sharing this with us. Many Thanks Customer Service Team

Hi Ali, Thank you for taking the time to review our service and bringing this matter to our attention. We sincerely apologise for the wait you have had to endure following your boiler leak. This is certainly not the type of service we aim to provide. We invite you to please email us lqdirect@lqgroup.org.uk (using 'Trustpilot' as your subject header) with any further details or concerns so that our team can better assist you. We believe our team is capable of resolving your issue and to show you the amazing service that we aim to offer all our customers. Many Thanks Customer Service Team

Hi Johnny, Thank you for your 4 star review. We are sorry for any miscommunication regarding the appointment time for your gas safety check. We always strive to be as clear as possible when scheduling services and go by the time frames given by our Gas contractors attending. We're glad the engineer was able to arrive early at 10am and we hope any inconvenience caused did not disrupt your day too much. We appreciate your feedback.Many Thanks Customer Service Team

Hi Steve, Thank you for your 5 Star Review!We're really pleased to hear that you had a good experience and your feedback is highly appreciated. Your acknowledgement of the engineer's work will definitely make his day.😊Many Thanks Customer Service Team

Hi Shahid, Thank you for leaving us a review and bringing this to our attention. We're really sorry to hear that your issue hasn't been resolved yet. We appreciate your feedback, and we're here to help. Could you possibly send us an email so we can discuss this further and get a better understanding of what's going on. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Marlon, Thank you very much for your 5 star review!We're delighted to hear about your great experience purchasing your new home at Kidbrooke Village. We'll make sure to pass your special thanks to Jo and Jo. They will be thrilled to hear your kind words. We hope you are settling in well and look forward to helping you again when you need us. Many Thanks Customer Service Team

Hi Claudette, Thank you for reaching out and raising your deep concerns with us. We sorry to hear about the situation you are enduring, particularly as we understand it has been going on for a prolonged period. We want to assure you that we are aware of the ongoing issues. We realise the significant impact it has been having on your daily life and peace. It is definitely not our intention to make you feel neglected due to unresolved problems. Let us assure you that our team is actively working on this matter with the utmost urgency as we recognise it's importance to you. You will be contacted by our team as sson as we have an update to discuss the next steps and the next course of action. We understand your right to enjoy your home without interruption and your need to have this rectified swiftly. In the meantime, if there is anything else you need or any further issues you'd like to bring to our attention, please do not hesitate to email us. We are here to assist in anyway possible. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team

Hi Oumar, We appreciate you sharing your thoughts and feelings with us. We're sorry to hear that you was not successful in getting a viewing arranged for a new home. We have rigorous checks that we must carry out for all new applicants. We can assure you that we have a zero tolerance policy for any form of racism or discrimination. We take these accusations very seriously would want to investigate this matter further. Could you please email us via lqdirect@lqgroup.org.uk (using 'Trustpilot' as your subject header) with the specific details so that we can look into this right away. Many ThanksCustomer Service Team

Hi Fitzroy, Thanks so much for the 5 stars! 😊We're thrilled to hear that you're pleased with our prompt and efficient service! Your feedback is greatly appreciated. It's so rewarding to know we are meeting your needs. Thanks for taking the time to leave a review. Many Thanks Customer Service Team

Hi Mrs Bewick, We would like to tank you for your 4 star review. We're truly sorry to hear the purchase was stressful, as we do try to make the whole process as smooth as we possible can. It's really good to know that your lease extension went along so seamlessly. If you should need us for anything we are always happy to help. Many Thanks Customer Service Team

Hi Ronald, Thanks so much for your 5 star review. We really appreciate your positive feedback with regards to the email response you have received. If a repair is more complex it can lead to extended wait times. We apologise for any inconvenience caused by this delayWe strive to improve our services based on your valuable input. Many Thanks Customer Service Team

Hi Mei, We're loving seeing your 5 star glowing review! Thank you for your kind words and positive review. We're overjoyed to hear that Tia and Tayla were able to assist you and make your house buying experience less stressful. Your recommendation means so much to us. We aim to provide the best services to our Customers so it's great to hear we hit the mark for you. Many Thanks Customer Service Team

Hi Ejaz, Thank you for taking the time to leave us a positive review. We're pleased to hear that you had a good experience and that Tina was particularly helpful. We apologise for the issues with the internet access and if the EPC rating was different from what we had advertised. We aim to provide accurate information and services that meet your needs. If you need any further assistance or have any other issues or concerns, please feel free to contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team will be keen to assist. Many Thanks Customer Service Team

Hi Karen, We would like to thank you for raising your concerns with us and writing a review. We're truly sorry to hear about your recent experience. We strive to provide excellent service and it's clear we fell short this time. So we can make sure this matter is addressed for the engineers future training, it would be great if you could email us lqdirect@lqgroup.org.uk using 'Trustpilot' as you subject header and we'll be sure to action your concerns appropriately. Many Thanks Customer Service Team

Hi Jennifer, We'd like to thank you for your 5 star review. We're really pleased to hear you had such a positive experience. It's great to know the engineer was polite and did a good job. Many ThanksCustomer Service Team

Hi Palak, We appreciate you leaving us a review. We're really sorry to hear about the issues you're experiencing with the application process. This sounds like a complex case and we would like to understand more about your situation and see how we can help.Please email us at lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject line and we will provide as much information and support as possible. Many Thanks Customer Service Team

Hi Mark, We want to thank you for rating us 5 stars. We're really glad to hear that you were satisfied with the gas safety check and found the engineer to be top quality. Your safety and satisfaction are our top priorities. Many Thanks Customer Service Team

Hi A.WThank you for taking the time to leave us a review to raise your concerns. We're sincerely sorry to hear about the ongoing issue with water leakage in your home. Your comfort and satisfaction is our top priority, and we understand that the actions taken so far have not met your expectations. We apologise for any inconvenience you have experienced, particularly the fact that you felt overlooked.To ensure that our team can provide you with further assistance on your report, could you please send us an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll do all we can to put things right. Many Thanks Customer Service Team

Hi Ms John, Thanks so much for your 5 star review! 😊We really love to hear your feedback about the Customer Service you have received. Great job Omar keep up the good work. Many Thanks Customer Service Team

Hi Alethea,Thank you so much for your 5 star review! 😊We are thrilled to hear that you had a seamless and positive experience as a First time buyer. We understand how critical it is to be kept in the loop when navigating buying your first home, and it is genuinely encouraging to know that Tina was able to successfully meet your expectations and provide a great service. Once again, we thank you for choosing us to buy your first home and we're here should you need us so please do feel free to reach out to us for any further information. Many Thanks Customer Service Team

Hi Monsurat,Thanks so much for your glowing review. We take immense pride in delivering exceptional service, and it is truly rewarding to hear that we have exceeded your expectations. Your kind words inspire us to continually strive for excellence, and we are delighted your experience with us has been a positive one. Many Thanks Customer Service Team

Hi Julie, Thanks for taking the time to share your thoughts and feelings with us. Having looked into your report regarding the aerial we can see an engineer has been booked to attend and we'll get this working again as soon as possible. We can appreciate the rise is Services is disappointing news. We can see contact has been made with our Service Charge Team. Please be assured that your query is being thoroughly investigated and once this is complete, they will promptly get in touch with you to provide a comprehensive response to your enquiry.Again, thank you for taking the time to share your concerns with us. We look forward to the opportunity to address them and restore your confidence with us and the Services we offer. Should you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject line. Many Thanks Customer Service Team

Hi Lesley, We appreciate you raising your review to highlight your concerns. We'd really like to understand what's gone wrong and help in anyway possible so we can address any specific concerns. Our Team can be reached via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be helpful and we'll do our upmost to assist.Many Thanks Customer Service Team