5/5
Rating only, no written review.
Trusted Agent profile
★★★★★
2,907 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,907 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,350
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
3/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Good
1/5
Rude and lazy staff
1/5
Had feed back from anyone about moving out the area and a small property
5/5
v nyc helps hsh
Rating only, no written review.
Hi Wafa, We really appreciate your 5 star rating!😊It's always amazing to hear that the help provided has been beneficial. Keep reaching out anytime you need assistance. Many Thanks Customer Service Team
5/5
Good work done
Good work done, but still waiting for my windows and doors to be repaired
Hi Laurie, Thank you so much for the 5 star rating!We're so happy to hear your happy with the works completed. We apologise for any delays you are experiencing with your window and door repairs. Would you mind sending us an email with your information detailing the outstanding repairs to lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject header. This will help our dedicated team to address this promptly and provide an update. Many Thanks Customer Service Team
5/5
Job well done
Hi Consumer, Thanks for the 5 Star review!😊We're happy to hear you think it was a job well done. Your positive comments mean so much to us. Speaking of a job well done, we find your 5 star review highly rewarding. Once again thank you for your recognition and taking your time to leave us a review. Many Thanks Customer Service Team
5/5
Toni is an epitome of marketer that is…
Toni is an epitome of marketer that is worthy of emulation. Toni possessed the following qualities: humble, open minded, analytical, sincere, audience in mind and resourceful. Toni is a blessing to Laurus home with an irresistible market strategy. ThanksToni has a partner called Olivia by name. Both of them are amazing, a bundle of knowledge that captivates the customer. I cannot exhaust their qualities, go to Laurus home and explore, you will never be the same.
Hi Oyelude, Thanks for the glowing 5 star review! 😊It's wonderful to hear you have had such a great experience facilitated by Toni and Olivia. They truly embody many amazing qualities and it's great to see their hard work being appreciated. They indeed make a fantastic team and we are grateful to have them. Many Thanks Customer Service Team
4/5
Good timing and quick response
Hi Richie, Thank you for sharing your 4 star review!We hugely appreciate your feedback and we're glad that the quickness of our services was convenient for you.We're always here should you need us. Your support means a lot to us! Many Thanks Customer Service Team
5/5
Engineer was prompt polite and repaired…
Engineer was prompt polite and repaired the Gas Boiler Timer very quickly
Hi Duncan, We appreciate you leaving us a 5 star review. It was our pleasure to assist you promptly and ensure your Gas Boiler Timer was repaired swiftly. Our engineer will also appreciate your kind words about his politeness and promptness. We always strive to offer the highest level of service and it's wonderful to receive such positive feedback. Many ThanksCustomer Service Team
5/5
Initially the job was booked month ago
Initially the job was booked month ago. But then they cancel & booked for week before the original date when work was done.As a disable person, bath is very important for my hygiene well being which was done after more then month.the shower was broken n leakage was extreme. But I am fully satisfied with plumber who came on time , very polite & humble & done the task efficiently & help us to sort out our issue.Now my bathroom issue has been resolved.Thank you L&Q.
Hi Juned, Thanks so much for your 5 star review. We're immensely happy to hear about your satisfaction with the speed and quality of the service you received, we understand how essential a functional bath is for your hygiene and well-being. Your compliments towards the plumber have been noted. It's great to hear that he was punctual, polite, humble and efficient in carrying out the works and resolving your issue. Many Thanks Customer Service Team
5/5
Always a pleasure to have my repairs…
Always a pleasure to have my repairs seen to by the service repair team members who are always on time, very friendly , respectful of my property and deliver the upmost excellent service.
Hi Maria, Thank you so much for your 5 star review!We are so happy to hear that our team was able to meet and exceed your expectations. We strive to provide only the best service and your rewarding feedback motivates us even more. We truly appreciate your acknowledgement of their punctuality, friendliness, respect for your property and the excellent service they deliver. Many Thanks Customer Service Team
5/5
In general satisfied
In general, I am fairly satisfied with the way L&Q is dealing with our repairs.
Hi Ebrahim, Thank you very much for your 5 star review. That's fantastic to hear! We are delighted to know that you are generally satisfied with how we handle our repairs. Our team always strives to deliver a top-notch service and it's pleasing to know this has been your experience with us. Many ThanksCustomer Service Team
4/5
Plumber
My recent experience about the plumber is great, he has done good job change the tap and now it works better
Hi Selamawit, Thank you for taking the time to share your 4 star review. It sounds like the plumber was efficient and professional, and that the work done to change the tap has really improved things for you. Many Thanks Customer Service Team
5/5
Repair was done on 20/03/2024 instead…
Repair was done on 20/03/2024 instead of 19/03/2024 for electrical repair.
Hi Santosh, We appreciate your 4 star review. We aim to provide a timely and quality service for our residents. We hope the electrical repairs were completed to a good standard. Many ThanksCustomer Service Team
4/5
The resale staff
Rating only, no written review.
Hi Glory, Thank you for your 4 star review. Great to hear that you had a good experience with the resale team. We always strive to provide top-quality service and we're over joyed to receive your compliment and appreciation. Many Thanks Customer Service Team
4/5
Central heating repair
Engineer's were prompt, polite & cleaned up any mess they made.No complaints
Hi Huffstead, Thank you so much for your 4 star review. We want to sincerely thank you for taking the time to leave such a warm and positive review about our engineer's work. It's extremely satisfying to hear that they were prompt and polite during their visit and, more importantly, showed respect for your space by tidying up any mess made. Many Thanks Customer Service Team
2/5
Long waiting time for important repairs…
Long waiting time for important repairs and some of them are not fully sort it
Hi Maria, We appreciate you leaving us a review to highlight your concerns. We're really sorry to hear about the long waiting you've been experiencing for your important repairs. Please accept our sincerest apologies for any inconvenience this has caused. We understand how frustrating this can be and would welcome the opportunity to resolve any outstanding issues. With this in mind you please can you contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header where one of our Team will be keen to assist. Many Thanks Customer Service Team
5/5
Staff really helpful and friendly…
Staff really helpful and friendly workforce
Hi Bev, Thank you for such a wonderful review and the glowing 5 star rating.We are absolutely over the moon to hear that our team have been accommodating and friendly. Your positive words and sentiments have been noted and will be passed on to our wonderful team. It's heartwarming to know that their efforts helped make your experience with us great. Thanks again for your fantastic review. Many Thanks Customer Service Team
4/5
Inspection took place with no issues
Inspection took place with no issues. Thank you!
Hi Jean, Thanks for taking the time to write a 4 star review 😊That's fantastic news! We value your input and appreciate your support. We look forward to helping you again soon. Many Thanks Customer Service Team
4/5
Prompt service and dealt with my…
Prompt service and dealt with my problems efficiently
Hi Maureen,Thank you for your 4 star review. We're absolutely thrilled to hear you found our service prompt and efficient! As we aim to resolve any issues as quickly and efficiently as possible. Thank you so much for leaving such a positive review. It means the world to us!😊Many Thanks Customer Service Team
5/5
Very satisfied with the service
Can it did check very easy and quick
Hi Robert, Thanks so much for the 5 star review!We're delighted to hear that you were very satisfied with our service. We strive to keep our processes quick and easy for all our customers. Many Thanks Customer Service Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 2,566 reviews rated 3.1 out of 5, followed by Sidcup with 1,731.