LQ estate agents in London, Sidcup and Warwick

Hi Mr Perry,Thank you so much for your 5-star review! 🙂We’re chuffed to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Ditas duque,We're so grateful for you feedback and we appreciate you rating your most recent experience with 5-stars too.We're chuffed to hear your heating and hot water was restored so quickly albeit the engineer arriving later than expected to which we offer our apology for the inconvenience caused to you.Your feedback certainly means the world to us, and we thank you once again for letting us know of your experience with us.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you 😊Many ThanksCustomer Service Team

Hi Mina,Thank you so much for the awesome review!We're super happy that the whole process went so well, and this is the kind of service our maintenance team will always aim to deliver too.It's with great pleasure to hear of our resident's wonderful experiences so we can't thank you enough for taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Tracey,Thank you so much for rating your recent experience with 5-stars 🙂It's lovely to hear you're happy with the service received from our operatives and we're delighted they made sure your home was left tidy too.This is certainly the kind of service we expect from our maintenance team as well, so your feedback helps us to understand of the great work they're doing whilst in our resident’s homes.Many thanks again Tracey, and feel free to let us know if there’s anything else we can do for you.Customer Service Team

Hi,Wow, this is fabulous news! 😀Thank you very much for sharing this with is us and for rating your recent experience with 4-stars. We’re chuffed you had a positive experience for both repairs, and we look forward to providing you with the same level of service again.Many ThanksCustomer Service Team

Hi Heather,Thank you so much for your review! 😊We’re very sorry to hear about your injury and hope you're feeling better and on the road to making a full recovery.We're delighted you’ve had a pleasant experience with our operative and it's lovely to hear how much he helped you too.It makes us very proud to know we have such thoughtful and helpful staff so thank you once again for sharing your experience with us, it’s greatly appreciated.Many ThanksCustomer Service Team

Hi Jason,Thank you so much for raising your concerns with us here and we're truly sorry to hear of your dissatisfaction.We'd like to help and look into what went wrong and contact our contractor to resolve this for you.To help us achieve this we kindly ask you to email the details to us along with your full address where we'll be more than happy help.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Esther,Thank you so much for leaving us a review and for expressing your feelings with us.We always try our hardest to provide our residents with the best possible service so it’s naturally concerning for us to hear of your dissatisfaction too.We'd like you to know we're here for you and we're always willing to discuss any concerns you may have in more detail with you.With this in mind, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to help with any concerns you wish to raise with us.Many ThanksCustomer Service Team

Hi Daniel,Thank you very much for leaving us a review! 😊We’re so happy you’ve had a positive experience and our Direct Maintenance operative was a pleasure during the time spent in your home. This is the kind of service we always try hard to deliver but we appreciate a first call fix may not always be possible, It certainly makes us proud to hear of the amazing work our maintenance team are doing so thank you so much for your feedback, it’s greatly appreciated.In the meantime, we look forward to helping you again so feel free to let us know if there’s anything else you might need our help with.Many ThanksCustomer Service Team

Hi Susan,We're so thankful for your 5-star review 🙂We're delighted you're happy and it makes us happy to know you've had a positive experience.Thank you so much for sharing this with us, your feedback is greatly appreciated and we're looking forward to helping you again.Customer Service Team

Hi Lg,Thank you so much for you 5-star review!It sounds like everything went perfectly for you which is great to hear 🙂Your feedback is much appreciated and we're looking forward to helping you again…...hopefully sometime soon.Many ThanksCustomer Service Team

Hi Paul,We appreciate you sharing your thoughts with us, and we're truly saddened to learn you feel ignored.This is naturally concerning for us too as our staff are committed and work hard to deliver an amazing service, but we appreciate sometimes things can go wrong.If of course there's anything we can do to help, we'd very much love to hear from you to make it possible.We have an amazing team here and we're reachable by email at lqdirect@lqgroup.org.uk. Feel free to contact us at any time, with ‘Trustpilot’ as your email subject, and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team

Hi Jo,Thank you so much for sharing your recent experience with us.We love that you've had a wonderful experience and the contractor delivered an amazing service.Your feedback certainly helps us to understand of the great work our contractors are doing whilst in our resident’s home, so we really do appreciate you letting us know how everything went for you.We’re looking forward to helping you again soon 😀Many ThanksCustomer Service Team

Hi Ivor,Thank you so much for your 4-star review!We’re so pleased your recent repair appointment went well and we sincerely hope there's no further issues with the fan as well. If of course the same happens again, please do let us know and we’ll be sure to get this resolved for you.Many thanks for sharing your experience with us and we hope to be of assistance to you again soon 😊Customer Service Team

Hi John,Thank you so much for leaving us a review following a recent repair we carried out in your home.We’re over the moon you’ve had a great experience and your happy with the repairs completed, it certainly makes us proud to know our maintenance team have done a fab job too.Many thanks again, your feedback is greatly appreciated 😊Customer Service Team

Hi Dawnie,We appreciate you taking the time to leave us a review and for letting us know how your recent appointment went for you.We're delighted you're happy with the plumbers who attended your home and who done a good job in repairing your taps for you. This is great news and it makes us happy to hear this too.Furthermore, we're very sorry to learn of your dissatisfaction and we've certainly taken onboard your feedback. We're truly sorry if it's caused you some upset and it certainly wouldn't be our intentions, it's just that we must follow our own policy and procedures in situations like this but they certainly wasn't intended to make you feel this way. If however you have any further questions we’d love to hear from you and we'll be more than happy to help you with these. With this in mind, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Mr Chin,Thank you for taking the time to leave us another review and for continuing to express your dissatisfaction with us.We're truly sorry to learn of your continued concerns and we'd very much love to be able to further assist you with your enquiry.For us to gain a full understanding of the situation and to ensure your enquiry is dealt with appropriately, it’s important we gather further details from you.With this in mind, we previously invited you to contact us. As a gentle reminder, our dedicated team are reachable by email at lqdirect@lqgroup.org.uk and when contacting us it'll be most helpful if 'Trustpilot' is used as your email subject.Please feel free to reach out to us at any time where it’ll be our pleasure to offer further help and assistance to you.Many ThanksCustomer Service Team

Hi Mr Chin, Thank you for taking the time to leave a review. We're naturally saddened to read the comments in your review. The only purpose of isolating your Gas would be due to repairs being carried out or to protect you for Health and Safety reasons. In order to look into your report in more detail we would be keen to hear from you. Our dedicated Customer Service Team can be reached by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Simone,We welcome your review, and we thank you for sharing your experience with us here.We apologise profusely for the disappointing experience you initially had with us and we understand why the whole situation was a worry for you too.Having investigated this further we can see the original appointment was cancelled and another visit was arranged for an emergency plumber whereby we offer a timeframe of approximately 4 hours for an operative to attend. We can see the plumber was in attendance as planned and the issue causing the blockage has since been resolved but if for any reason you're still experiencing the same issue, please kindly let us know and we'll be more than happy to help.We're reachable via any of your preferred channels or our dedicated team can be reached by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is mentioned in the subject line of your email. Feel free to reach out to us at anytime should you need further help from us regarding this matter and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi James,Thank you so much for your 5-star review!Your kind words are greatly appreciated and we're over the moon to know you always have an amazing experience with our staff. Politeness and professionalism are certainly the kind of service we expect from our staff too and it makes us proud to know they're living our values.Many thanks for your feedback!😊Customer Service Team

Hi Zowie,Thank you so much for leaving us a 5-star review!We're thrilled to learn you've had an amazing experience and we love how you were kept informed on the day. This is truly fantastic, and it makes us proud to know our electrician has delivered such amazing service.Many thanks again for your feedback, it’s much appreciated and we’re looking forward to helping you again 😊Customer Service Team

Hi Brenda,Thank you so much for taking the time to leave us a review.We’re saddened to learn of your dissatisfaction, and we apologise profusely if the service we delivered has failed to meet your expectations. This is a worry for us too as we always strive to offer an amazing service to our customers and residents.We’re here for you and if there’s anything you would like our help with, please let us know and we’ll be more than happy to arrange contact with you.We have a fantastic team here and you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject on this occasion.Feel free to reach out to us and it’ll be our pleasure to help🙂Many ThanksCustomer Service Team

Hi Gabriel,Thank you so much for your review.Your feedback is important to us, and we thank you for bringing your concerns to our attention. Although we hear your disappointment with the recent service charge increase, we'd like you to know we still value your comments, and we apologise profusely for the disappointment this has caused.We understand the rise in cost of living is causing worries for many people and we appreciate the increase in service charges is an additional worry. As you may already be aware service charges are reviewed annually and whilst we do our utmost to keep the costs as minimal as possible, the cost of living unfortunately has an impact on the cost of services we also provide.If of course you have any questions or worries regarding the services and their charges, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and our dedicated team here will raise your enquires to the relevant team for you.Many ThanksCustomer Service Team