LQ estate agents in London, Sidcup and Warwick

Hi Mrs Clark,Thank you so much for leaving us a review and we’re extremely sorry to hear we haven’t fulfilled your expectations.Our residents and properties are paramount to us so it’s naturally concerning for us to also learn about your feelings for us.We would love to know in more detail where we have failed, additionally it would be a great opportunity for us to provide you with further assistance to overcome any concerns that may be worrying you.This will also allow you the opportunity to personally express your concerns and for us to provide you with the service you expect from us.To help us achieve this and if you’re willing to further discuss your review in more detail with us, please kindly email your details and any concerns to our dedicated team at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email header) where we’ll be more than happy to arrange for one of our team members to contact you.Many ThanksCustomer Service Team

Hi Lexus,Thank you for taking time to leave us a review and for bringing your concerns to our attention.It's important you refrain from using the boiler as it sounds like it's been condemned for safety reasons.Furthermore, we're saddened to learn the engineer failed to explain their reason for placing a warning sticker on your boiler and we apologise profusely if this is the kind of service you've received from them.It sounds like you may need a new boiler install, although we're unable to guarantee this unless you kindly contact us via a different channel.If a new boiler is needed, these are usually treated as priority however we appreciate it may seem like a lengthy wait. The reason for this is because a new boiler survey must be carried out and in addition an asbestos check may also be needed. Once we have this information a quotation is submitted to us prior to the materials being ordered and fitted.We sincerely hope this information helps but if you have any further questions or would like us to check the progress of your repair, we'll be more than willing to do this for you.Please feel free to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Happy Customer,Thank you so much for taking the time to leave us a 5-star review!It’s lovely to hear about your positive experience and it’s reassuring for us to know we have amazing staff/contractors who’re doing a wonderful job whilst visiting our residents too.It’s with great pleasure to learn of your experience and most importantly we’re thrilled you’re loving the service you’ve recently received from us.Many thanks for sharing this with us and we very much look forward to helping you again soon 😊Customer Service Team

Hi Barry,Thank you very much for your 4-star review! 🙂This means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Eva,Thank you so much for your 5-star review! 😊It’s makes us happy to know you’ve had the best possible experience and the gas technician was polite and thorough during your recent appointment. It certainly makes a difference and we’re over the moon you’ve had a positive experience.Your feedback it greatly appreciated Eva, and we can’t thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

Hi OLLA seven,Thank you so much for your review and for bringing this matter to our attention.We're extremely sorry this has happened to you, and we certainly feel your dissatisfaction and the frustration caused to you when this happens.We hope to think K&T Heating has since resolved this for you but if we can be of further help, please let us know and we'll be more than happy to assist in putting right what went wrong.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too. Feel free to reach out to us at any time and it'll be our utmost pleasure to help you 🙂Many Thanks Customer Service Team

Hi Katey,Thank you so much for rating your recent visit with 5-stars.We truly value your feedback and we’re glad to hear the engineer was friendly during the time spent in your home. It makes us proud to hear this too and your feedback certainly helps us to understand of the amazing service our contractors are delivering to our residents as well.Many thanks again Katey, your review is greatly appreciated, and we hope to be of assistance to you again soon 🙂Customer Service Team

Hi Consumer,We're so thankful for your feedback and we're delighted you’ve kindly rated us with 4-stars too.We’d love to help with your enquiry regarding the grid fitting and if this isn't already in hand, we invite you to email the details to us (along with your full address) where we'll be happy to investigate this matter further for you.We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is used as your email header on this occasion.We look forward to hearing from you soon 🙂Many ThanksCustomer Service Team

Hi D.Fullick,Thank you so much for your amazing review! 🙂We’re so pleased you took the time to let us know how everything went with our gas contractor, and we’re delighted all went well and you're happy with the service you've received.Your feedback is truly appreciated and it means the world to us too, so thank you once again for sharing this with us.Customer Service Team

Hi Carolyn,Thank you very much for rating your most recent experience so highly.We’re thrilled your appointment went well and the operative was thorough during his visit too. It certainly sounds like everything went perfectly which is fantastic to hear 😊We’re looking forward to helping you again soon, so feel free to reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much for leaving us a 4-star review!You’re most welcome and it’s our absolute pleasure to help you 😁We’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Damian,Thank you so much for your review and for taking the time to express your thoughts and experience with us.We’re deeply sorry you’ve had a frustrating experience with our contractor, and we offer our sincerest apology for all the trouble and inconvenience caused to you.We’ve certainly taken onboard your feedback as it certainly helps us to understand where our contractors could do better, so we’ll be sure to log some negative feedback which is regularly viewed by our management team.In the meantime, we can see everything with your new boiler install is progressing as it should and we’re confident this’ll be resolved for you soon.We’re of course here for you should there be anything further we can do to help, and you’re more than welcome to contact us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service

Hi June,Thank you so much for your review!We truly value your feedback and we’re delighted you’re generally happy with the service from us.We’re also confident a resolution can be achieved, and we’d love to help you with the information you’re awaiting to receive.Please can you kindly drop us an email with your details to us here at lqdirect@lqgroup.org.uk and my ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.In the meantime, we look forward to hearing from you😊Many Thanks Customer Service Team

Hi Justin,Thank you so much for leaving us a review.We’re so sorry to hear this has happened and we’d very much love to look into this matter for you.If further help is needed to resolve this, please kindly let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to work with you in finding a resolution.Many Thanks Customer Service Team

Hi Diddlidoi,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations, this is naturally concerning for us too as we always strive to deliver an amazing service and by putting our residents at the heart of everything we do.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here with the details where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Ruth.We’re thankful for your review and we love that you’ve rated your recent experience with 5-stars.Most importantly we’re chuffed our electrician delivered such amazing service and you’re happy with the works carried out in your home too.It’s our absolute pleasure to be able to help you and we’re looking forward to helping you again 😊Many Thanks Customer Service Team

Hi,Thank you so much for taking the time to leave us another review and for continuing to express your dissatisfaction with us.We fully sympathise with you for the continued disappointment and frustration this is causing, and we'd love to help with your concerns and work with you in finding a resolution.With this in mind, we kindly invite you to contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team here will do their utmost to help and provide an update on how your complaint is progressing. Many ThanksCustomer Service Team

Hi Harry,Thank you so much for leaving us a review and for bringing this matter to our attention.We’re saddened to learn you’re experiencing noise nuisance from your neighbour and furthermore for the impact it’s having on your health. We truly sympathise with you for the noise you’re experiencing, and we understand why this would be a worry for you too. There are ways we can work with you that may help with the noise complaint you’re experiencing however it’s also important to provide us with as much evidence as possible. The best way to do this is by using the noise app to which we’ve provided a link for you below. You may already be aware of the app so please accept our apology if the information was previously provided to you.https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-apphttps://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-pets-and-animal-noisesAlternatively, we’re always willing to discuss your review in more detail so we can further gain a better understanding of the problem and so we can put you in touch with someone that can help and advice further.To help us make it possible, we kindly invite you to email your details to us along with your full address so we can offer further assistance to you. Our email address to contact us on is lqdirect@lqgroup.org.uk and it’ll be most helpful to us if Trustpilot is mentioned in the subject line of your email too.Feel free to reach out to us at any time where it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Caroline,Thank you so much for your review.We're very sorry the issue was left unresolved, and we apologise profusely for the misunderstanding when raising the repair for you.We've investigated this matter further and our contractor has indeed reported back their findings to us, and they've confirmed the issue is caused by a communal related problem.With this in mind Caroline, we advise you to contact your managing agent as they're responsible for all communal repairs and we're sure they'll be more than happy to help you in resolving this matter for you.We sincerely hope this helps but we're here for you should there be anything else we can do, and you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Selina,Thank you so much for leaving us a review.Although you appear unhappy your feedback is still important to us and we're extremely sorry to learn we've failed to meet your expectations.We're deeply saddened by your comment too as all our properties are equally important to us so it's naturally concerning for us to learn some issues are potentially being left unresolved.If, however there's anything specifically you would like our help with, we'd very much love to hear from you and work with you in finding a resolution.To help us make it possible we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Peter,Thank you for rating your recent experience with 4-stars!Apologies for the difficulties reaching us by phone, we appreciate during busier periods the waiting time can be quite a while and we sincerely hope it didn't cause too much of an inconvenience.It’s also lovely and reassuring to hear our plumber was punctual and most importantly the repair was completed for you.We really do appreciate you sharing this with us and we’re looking forward to helping you again….hopefully sometime soon😊Many ThanksCustomer Service Team

Hi Peter,Thank you so much for your fabulous review!Your praises for Caron mean the world to us and we're chuffed to hear he's doing an amazing job in delivering a great service.If of course there's anything further you need help with, please let us know and you never know Caron may return 😀Many thanks again!Customer Service Team

Hi Friend of Ted,Thank you so much for your 5-star review!We're so grateful you've taken the time to let us know how your appointment went for you and it certainly sounds like everything went perfectly which is wonderful to hear.Your feedback is so important to us so thank you once again sharing your experience with us,We hope to be of assistance to you again soon😊Many ThanksCustomer Service Team

Hi Dianne,Thank you so much for your feedback and for sharing your experience with our contractors at Swale Heating.Firstly, we sincerely apologise for the delay in completing the boiler repair, we appreciate this would be a worry and we can imagine the whole experience to be frustrating as well.We're pleased the engineers done their utmost to provide a temporary fix and we hoped to think our residents was also provided with temporary heaters which our contactor is also obliged to do.It's great to hear the boiler repairs have finally been completed after the long wait and our residents heating and hot water has since been restored, but rest assured we've taken onboard your feedback as it helps us to understand when things aren't going so well and where a more improved service would be welcomed.In the meantime, if we can be of further help and assistance, please let us know and it'll be our utmost pleasure to do our best for you.Contact with us is welcome through any channel or by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team