Trusted Agent profile
★★★★★
2,913 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,913 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,356
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe gas engineer was polite
The gas engineer was polite, efficient and friendly
Hi Val,Thank you so much for sharing your recent experience with us.We're delighted you've had a wonderful experience and the gas engineer was polite, efficient, and friendly during the time spent in your home. It truly makes us happy and proud to hear this too 😊Many thanks once again and we hope to be of assistance again soon.Customer Service Team
5/5
TrustpilotPhone first to say on his way
Phone first to say on his way Was polite Checked done good
Hi,Thanks so much for your review! 😊We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly for you on the day too, which is fantastic!It really is lovely to know our maintenance team are also delivering an amazing service whilst out and about in our resident’s homes too.Many thanks for your feedback and we look forward to helping you again soon.Customer Service Team
5/5
TrustpilotThe gas safety service was very good…
The gas safety service was very good and went smoothly without a problem
Hi Greg,Thank you very much for your review!😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our gas engineers are delivering a great service to our residents too.Many ThanksCustomer Service Team
5/5
Trustpilotit was a job well done
it was a job well done Lennon Burrton
Hi Lennon,Thank you so much for your feedback and for your 5-star rating too😊We very much appreciate your feedback and we’re thrilled to know you’re happy with the recent job that was carried out for you.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team
4/5
TrustpilotGood customer service
Hi Princeton,Thank you for your 4-star review!😊We’re so grateful for your feedback and we’re delighted you’ve received good service from us.It’s always with great pleasure to help and if you need us for anything else we’ll always be willing to help you.Many ThanksCustomer Service Team
1/5
TrustpilotVery Strange
Emailed regarding a property on Rightmove. I was sent general property questions followed by a viewing date & time. I called the office on a number I found online & they confirmed that person was one of their letting agents (a general check I do). I viewed the property, I took a video of the property & when I got home I compared the video with/the pictures which were the same building but 2 completely different properties. I sent an email to the email address I had been communicating on and I didn’t receive a response regarding this or why the tenancy agreement wasn’t attached to the DocuSign. I’ve called three times and asked to put through to the same agent. First I was told he just got in so he’ll call you back (which didn’t happen) then I called back 2 hours later and was told they’ve just come out of training he’ll call you back (which didn’t happen) & third time I was told I don’t think the person is here. I still haven’t received a response, and it all seems a bit strange to me so I would advise people to be careful. The property is no longer on Rightmove or on the L&Q website.
Hi Marvellous Mimi,Thank you so much for your review and for expressing your feelings of disappointment with us.We're truly sorry you've had a frustrating experience with our lettings team, and we honestly understand why this has prompted you to leave a negative review.We'd love to help and offer further assistance, and to find out the reason for the delay in contacting you. To help us achieve this, we kindly invite you to email your details to us along with the information about the property you’ve shown interest in, to our dedicated team here at lqdirect@lqgroup.org.uk.Please feel free to drop us an email at any time with ‘Trustpilot’ as your email subject where it’ll be our pleasure to help with your outstanding enquiries.Many ThanksCustomer Service Team
4/5
TrustpilotGas safety check
Gentleman was nice polite.Was finished within 30 minutes. All done.
Hi Julie,We’re so grateful for your review and for rating your recent visit with 4-stars.We’re delighted you had a pleasant experience during the recent gas safety inspection in your home, and most importantly the engineer was polite and done a good job too. It’s satisfying for us to hear this and it’s certainly the kind of service we expect from our contractor as well.Thank you so much for sharing this with us Julie, it truly means a lot to know you’ve had a positive experience and we look forward to helping you again at some point soon🙂Customer Service Team
5/5
TrustpilotThe gas safety monitoring was increased…
The gas safety monitoring was increased in my home. My gas appliance was thoughly checked. Very happy.
Hi Brenda,Thank you so much for your amazing review! 🙂We’ve loved reading about your positive experience, and we’re over the moon you’re very happy with the way our contractor carried out the gas safety inspection in your home too.Many thanks again for sharing this with us Brenda, and we look forward to helping you again soon.Customer Service Team
1/5
Trustpilotvery bad repair service
l and q take weeks - months to complete repairs often with a simple bodge ,cheapest option or patch it up for now atitude. We have windows that can not be opened fully due to hitting facia (fire risk), front door you can open with a flattened coke can , misted rotten wooden windows ( listed for replacement back in 2017 and still not done) and a leaking wetroom floor. Being a disabled tenent we feel as though we are being discriminated against as every other house on the steet belonging to l and q has new doors front and back apart from us 2 disabled houses. Comunication with l and q is tiresome and often with little results. We often are passed from department to department or they just hang up. Apointments are made without our knowlege resulting in suprise visits .
Hi Paul,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues that are concerning for you, but we appreciate you bringing them to our attention.We’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can work with you in resolving them.To help us achieve this, we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk. It’ll be a great help to us too if ‘Trustpilot’ is used as your email subject on this occasion.As you may already be aware planned maintenance programmes for component renewals such as new windows and doors are carried out on a yearly basis, and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand the properties in need most, therefore your home may be on a different programme to your neighbours. However, any properties that haven’t been selected to receive a new component renewal within the current year is likely to see their home on different programme within another year.We sincerely hope this information helps to understand how our planned maintenance team makes the decisions, and why some properties aren’t having the same works done at the same time as neighbouring properties. If however, you have any further questions or if you would like us to check our programme of works for this year, please let us know by reaching out to us at the email address above where we’ll gladly help with your enquiries.Many Thanks Customer Service Team
5/5
TrustpilotHe was a very good plumber
He was a very good plumber. And he was a very friendly man.
Hi Mark,Thank you so much for rating your most recent experience so highly.It makes us proud to know our plumber has done an amazing job and he was friendly towards you during the time spent in your home.It really is wonderful to read such great feedback and it's reassuring for us to know of the fantastic work our operatives are doing for our residents too.Many thanks again and we look forward to helping you again soon.Customer Service Team
5/5
TrustpilotJob well done
We had a brand new front door fitted. The two Chaps that came were friendly & professional. They showed us how to lock & open the door without any hassle.
Hi Suzanne,Thank you so much for your awesome review! 🙂It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with the two guys that came to fit you a new front door.Many thanks again for your feedback, it’s much appreciated and feel free to let us know if you need help with anything else.Customer Service Team
4/5
TrustpilotThe "Hammer" problem was resolved.
The plumbing problem of the "Hammer" was finally resolved after several months.
Hi Juanita,Thank you so much for your 4-star review!This is great news! We're delighted to hear this too and we're very sorry if the problem took longer than expected to resolve for you.Many thanks again for sharing this with us and we look forward to helping you again 😊Customer Service Team
5/5
TrustpilotPhoned and reported.
Phoned and reported.Given date and time for repair to be completed. Contractor came and completed the job.Very polite and cleared up after himself.No issues at all.
Hi Gillian,Thank you so much for your fabulous review!We’re so pleased your whole experience went very well from reporting the repair to completion, and we thank you for rating your experience so highly too.Your feedback is truly valuable to us, and we certainly look forward to helping you again in the foreseeable future.Many thanks again Gillian! 😀Customer Service Team
1/5
TrustpilotWork not completed
Hi Craig,Thank you so much for your review.Whilst we appreciate at times a further visit may be needed, we understand the disappointment this causes, and we apologise profusely for the inconvenience caused to you too.If you need further help from us to ensure this matter is resolved, please do let us know by email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.We hope to think everything is in hand but we're here for you if further help is needed, and it’ll be our pleasure to assist you.Many ThanksCustomer Service Team
5/5
TrustpilotGreat
Great repair jobs done 👍🏿👍🏿
Hi Brightstar,Thank you so much for your 5-star review! 😊We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team
3/5
TrustpilotVery happy with electrician.
Hi Ze,Thank you so much for leaving us a review! 😊It's great to hear you've had a good experience and you're happy with the service from our electrician.It’s reassuring for us to hear this too, so many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team
5/5
TrustpilotVery good work ethic, professional, he was very polite and worked degilently and professionally.
The professional who came worked cleanly, he was efficient and he made sure the radiator worked before he left.
Hi Pauline,Thank you so much for your 5-star review!🙂We're so pleased everything went amazingly for you and we're thrilled the operative delivered a great service at the same time too.It's so nice to hear when things go so well for our residents so thank you once again for taking time to share your experience with us.Many ThanksCustomer Service Team
4/5
TrustpilotToo long to wait for the repair but…
Too long to wait for the repair but it's done now.
Hi Lorraine,Thank you for your 4-star review and for letting us know how your repair went for you 🙂We sincerely apologise if the repair took longer to complete than you hoped for but we're also glad this has since been resolved for you.We'll be sure to log your feedback regarding the long wait as it helps our management team to understand where our residents would like to see an improvement to the service we deliver.In the meantime, we're here for you and feel free to let us know if there's anything else we're able to help you with.Many ThanksCustomer Service Team
5/5
TrustpilotThe way L&Q handled my repair from the…
The way L&Q handled my repair from the customer service to the plumber was excellent everyone was pleasant and very polite and even the plumber had a great sense of humour
Hi Paul,Thank you very much for your amazing 5-star review!We're over the moon to know you're loving the service from us, and it makes us proud to know our plumber was a pleasure to be with too.We honestly can't thank you enough for sharing your thoughts with us, it truly means so much and it’s so nice to see our residents are receiving a fabulous service from Customer Services and our maintenance team.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team
5/5
TrustpilotCome on time tidy up after them self…
Come on time tidy up after them self explained everything that they done help me with any questions I had a very friendly and all so book in the other work that needed to be done to finish
Hi Jade,Thank you so much for your 5-star review!It sounds like everything went perfectly with your appointment and it’s great to hear our operative took time to explain everything as well as helping you with your question. Your feedback has certainly made us smile and we're delighted with the service from the operative too.Many thanks again for sharing this with us and feel free to contact us if there’s anything else we can help you with😊Customer Service Team
5/5
TrustpilotWe have just exchanged
We have just exchanged. Anna is an amazing associate from L&Q and such a lovely person, she’s helped us along the way whenever we needed her. Her colleague, Jodie followed up with us also. It took longer than expected but it wasn’t their or our fault but they waited for us. We are so happy that we finally have purchased our very first apartment.
Hi Andrea,Congratulations on your exchange! This is fabulous news with exciting times ahead.We really appreciate you leaving us a 5-star review following your journey with us and we're super proud you've had the best possible experience with Anna, and not forgetting Jodie too.We truly are pleased for you, and we wish you every happiness in your new home.Many thanks again Andrea! 😊Customer Service Team
1/5
TrustpilotRepairs and maintenance
Repairs and maintenanceWhat is the issue about? Repairs or maintenance (your home)If other selected, please describe the issue:Tell us what happened: I have been waiting over a year for my four garden road side fence panels to be replaced,I have had several of your workman come and take pictures, through out last year and this year ,they keep reporting that the fence panels must be replaced ,but no one comes to carry out the work,people can now walk into my garden from the street,they are drug dealers selling near where my panels need replacing, property and the shed where I keep my mobility scooter are not safe ,there are people at night taking drugs next to my fences ,I do not feelsafe in my own home,I am a disabled lady in a wheelchair, I am continually calling London and quadrant and nothing has been done about this,it is l&quadrant responsibility to replace the panels as they are on the road side of our garden,it's not right that I am being treated in this way.Can you Carry out the work I have been waiting since April 2023 for this to be done.you have had seven lots of photos taken by your workman, please give me a date you are actually going to carry out the work.
Hi June,Thank you so much for taking the time to leave us another review and for bringing this matter back to our attention.We continue to offer our sincerest apology for the delay with the fence repair and we certainly continue to feel the disappointment this is causing too.We'd very much love to help and check on how the order for the repair is progressing as well as providing you with an update, however it's important we ask you to email your full address details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as as your email subject) so we can further assist you in resolving this matter.Alternatively, we can see your review is from our webform and rest assured your enquiry will be looked into by our Digital team who'll also look into this matter and respond to your enquiry.Many ThanksCustomer Service Team
1/5
Trustpilot12:05a.m
12:05a.m. check your cameras and see who (female) has just come into this building and his home once again at these late hours causing disruption for the rest of us to hear while we're trying to sleep! Doors being close heavily ....heavy footsteps and unnecessary loud noises while we try to sleep.Thanks again L&Q...all for an extra almost £16 a week!""2a.m. AND SO THEIR LATE NIGHT NOISE INCONSIDERATION CONTINUES.. I BARELY GOT TO SLEEP AND THEY JUST WOKE ME UP!!!!I HAD TO SLEEP IN MY LIVING ROOM...BECAUSE HE STILL USES HIS BEDROOM AS HIS HANGOUT.....INSTEAD OF HIS LIVING ROOM. BECAUSE THEY SMOKE AND HIS ALARM GOES OFF THERE, IF HE DOES.THIS IS A JOKE!!!I will not be responding to someone who has found the time and money to sanction me via a solicitors letter and who has refused to support me previously ... what is the point.15 Apr 23:53p.m. everyone in this building just heard the excessive noise coming from flat 5... yet again ...while we are trying to sleep...including who just rang the his buzzer that you'll clearly see on your CCTV cameras L&Q... the same cameras you're charging us weekly fees for. You wonder why you're getting regular complaints and why I'm posting everything online it's because you allow this selfish inconsiderate behaviour of those he let's into his home, to continue. On top of what he has already got away with.Why should I have to sleep in my living room to get away from their noise while recovering from an operation and with a lower back condition ...I'm 49 ....I'm too old for this ongoing rubbish... an unlike him, I have a full-time job to do and wake up for. That's how I pay you my rent that you're now getting an additional almost £16 for a week!
Hi Blackbutterflai,Thank you for your reviews and for continuing to share the disruption caused by your neighbour.Whilst we appreciate and understand the noise you're experiencing is upsetting for you, there's not much more we can do to directly assist you through this channel.Rest assured your concerns have been raised with our neighbourhood team and we've been informed our Area Housing Manager has since been in touch with you. With this in mind, we strongly advise you continue reporting your dissatisfaction by responding to the email sent to you by our Area Housing Manager.Many ThanksCustomer Service Team
4/5
TrustpilotCosy Seal Front Door Repair
The Operative was professional courteous and efficient
Hi Bridget,Thank you so much for your 4-star review!It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with our contractor.Many thanks again Bridget, your feedback is greatly appreciated and we’re looking forward to helping you again soon 🙂Customer Service Team
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London has the most, with 2,566 reviews rated 3.1 out of 5, followed by Sidcup with 1,742.
