LQ estate agents in London, Sidcup and Warwick

Hi Louise,Thank you so much for your amazing review!We're chuffed to hear you've had the best possible experience and our operative done a good job in resolving the issue for you.Your review certainly helps us to understand of the fabulous service our staff are doing whilst in our resident’s homes too so we really can't thank you enough for taking the time to share your experience with us.We're looking forward to helping you again soon 😊Customer Service Team

Hi Nicolette,Thank you very much for your 4-star review!😊It’s truly wonderful to hear this and it's certainly the kind of service we expect our residents to receive too.Many thanks again for sharing your recent experience with us, your feedback is much appreciated and most importantly we're delighted you had a positive experience.Customer Service Team

Hi Dominic,Thank you so much for your review! 🙂We're over the moon you've had a 4-star experience and your most recent contact with us was dealt with quickly for you.If there's any more we can do to help with your flat, please do let us know where it'll be our pleasure to help with your enquiries.Contact with us is welcome via any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly recommend 'Trustpilot' is used as your email subject as this information will be most helpful to us as well.Many ThanksCustomer Service Team

Hi Miss McInosh,Thank you very much for your 5-star review!We’re thrilled to hear your recent visit went well and our operative delivered a very professional service. This is exactly how we expect our operatives to be so thank you for sharing this with us, it’s always nice and reassuring to know our maintenance team are doing a fab job too.In the meantime, we’re looking forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi Shobhana,You're most welcome and it's with great pleasure to help you 😊Many thanks to you for your wonderful feedback and we hope we can be of further assistance to you again soon.Customer Service Team

Hi Rahma,Thank you so much for taking time to let us know how your recent plumbing repair went for you.Our plumber has certainly made us proud for delivering such amazing service and we can honestly understand why you're delighted with his help and work too.Please feel free to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) and we'll be sure to pass on your personal thanks for you.Alternatively, we can pick up your compliment online by following the link below.https://www.lqgroup.org.uk/contact-us/webforms/compliment-formWe hope this helps and a huge thank you once again for your wonderful review 😊Customer Service Team

Hi Jorge,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn there’s several issues of concern and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help and we’re more than willing to discuss each of your concerns in more detail with you, as well as look at ways we can help. To help us make it possible Jorge, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Sarah L,Thank you so much for your amazing review!We’re chuffed to learn you’ve had an amazing experience and most importantly Saif and Tina were there to support you throughout your journey with us.We’re loving your 10/10 marks too 😀Wishing you well and every happiness in your new home and please let us know if you need our help with anything.Many ThanksCustomer Service Team

Hi Nana,Thank you so much for bringing your concerns to our attention.We're truly sorry it's taking a long time for our Aftercare team to assist in resolving a couple of issues with your home and we honestly understand how frustrating this must be for you.We'd very much love to help and follow up on your enquiries for you. To help us achieve this we kindly invite you to email the details for each issue to us here at lqdirect@lqgroup.org.uk.Feel free to reach out to us anytime and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Blackconduit RPV,Thank you so much for your 5-star review!😊We're so pleased you got the results you were looking for and it certainly make us happy to hear this too.Your feedback is so important to us but most importantly it's great you've had a positive experience with us.Feel free to let us know if there's anymore we can do to for you, and it'll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Blackbutterflai,We're sorry to hear this is happening with the communal door and we appreciate why it's a worry for you too.We've raised this matter with our Area Housing Manager for further assistance with this.Many ThanksCustomer Service Team

Hi Waad,Thank you for your review and for rating your journey with us so highly.It’s so lovely to hear you’ve had a 5-star experience with Tina, and we’re delighted she was there to support you and ensure the whole process went smoothly for you as well.It certainly makes us proud to know we have an amazing team player who's putting our customers at the heart of everything she does, so a huge thank you once again for your amazing review.We're sure Tina will be most grateful for your kind words too😊Many ThanksCustomer Service Team

Hi Thiru,Thank you so much for your 5-star review and for sharing your journey with us,We’re thrilled you’ve had the most amazing experience with Mubin and we’re super proud he’s doing everything possible to ensure our customers have the best possible experience when looking for their new home.Your praises and kind words for Mubin mean the world to us and we’re sure Mubin will be most grateful for your kind words too.Many thanks again for your positive feedback 😊Customer Service Team

Hi Angela, Thanks so much for your kind words and 5 star review, they mean more than you could know.We always strive to continually improve and do better each day. Your feedback encourages us to keep pushing and do everything we can to not only meet but exceed your expectations. We're here for you and will keep working hard to ensure you have the best experience possible. Many Thanks Customer Service Team

Hi Kerry,Thank you so much for your 5-star review! 😀We’re delighted you’ve rated us so highly and you’re loving the service you’ve received from us too.We’ll be sure to keep working hard to continue offering an amazing service and we hope we can help you again soon.Many Thanks Customer Service Team

Hi Customer,Thank you so much for your 5-star review!🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Tas,Thank you so much for your review.We appreciate you bringing this matter to our attention and we're extremely sorry you’ve had a disappointing experience with one of our call handlers.We feel the upset this causes, and we apologise profusely if this is the experience you had on this occasion.With all boiler breakdown repairs, our customer services team are obliged to offer an appointment with the relevant contractor within 72 working hours for the first call. If however, there's any vulnerabilities in the property (that we're aware of) we should be following a different process.We're not entirely sure what happen on this occasion, but it could be that some personal information may need updating on your account, especially if there's anyone at home with a vulnerability.With this in mind, we strongly recommend your personal details are checked and corrected with any missed information that would help us in raising any future repairs for you. This can now be done online at www.lqgroup.org.uk/onlineaccountAlternatively, feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to check the information for you.Many ThanksCustomer Service Team

Hi Denise,We welcome your feedback, and we thank you for sharing your feelings of dissatisfaction with us.It saddens us that you’re unhappy with our repairs services and we sincerely apologise if we haven’t met your expectations.Admittedly some repairs within your home would fall under your responsibility, but we do have an extensive repairs policy and you should never be made to feel the need to fight for repairs that we’re liable for.It may help to familiarise yourself with our ‘Repair Responsibility Booklet’ on the following link as it’ll help when raising any future repairs with us. https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfFurther to your comments regarding planned maintenance works for a new bathroom, windows, doors, and external decorating etc, these kinds of works are carried out on a programme, and we decide each year which properties are eligible to receive these works by using the information from a stock condition survey previously carried out on your home. With this in mind, the survey report helps us to understand the condition of our homes and those homes that are most in need which helps us with our decisions.We understand this may become disappointing news and we appreciate it can be many years before planned maintenance works are offered, but this isn’t to say this’ll never happen.In the meantime, we’re more than happy to help with any repairs that need attention, and we kindly request you report them to us in the usual way.Alternatively, you’re more than welcome to email us at lqdirect@lqgroup.org.uk (with Trustpilot’ in the subject line) where it’ll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Val,Thank you so much for sharing your recent experience with us.We're delighted you've had a wonderful experience and the gas engineer was polite, efficient, and friendly during the time spent in your home. It truly makes us happy and proud to hear this too 😊Many thanks once again and we hope to be of assistance again soon.Customer Service Team

Hi,Thanks so much for your review! 😊We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly for you on the day too, which is fantastic!It really is lovely to know our maintenance team are also delivering an amazing service whilst out and about in our resident’s homes too.Many thanks for your feedback and we look forward to helping you again soon.Customer Service Team

Hi Greg,Thank you very much for your review!😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our gas engineers are delivering a great service to our residents too.Many ThanksCustomer Service Team

Hi Lennon,Thank you so much for your feedback and for your 5-star rating too😊We very much appreciate your feedback and we’re thrilled to know you’re happy with the recent job that was carried out for you.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Princeton,Thank you for your 4-star review!😊We’re so grateful for your feedback and we’re delighted you’ve received good service from us.It’s always with great pleasure to help and if you need us for anything else we’ll always be willing to help you.Many ThanksCustomer Service Team

Hi Marvellous Mimi,Thank you so much for your review and for expressing your feelings of disappointment with us.We're truly sorry you've had a frustrating experience with our lettings team, and we honestly understand why this has prompted you to leave a negative review.We'd love to help and offer further assistance, and to find out the reason for the delay in contacting you. To help us achieve this, we kindly invite you to email your details to us along with the information about the property you’ve shown interest in, to our dedicated team here at lqdirect@lqgroup.org.uk.Please feel free to drop us an email at any time with ‘Trustpilot’ as your email subject where it’ll be our pleasure to help with your outstanding enquiries.Many ThanksCustomer Service Team