LQ estate agents in London, Sidcup and Warwick

Hi Gabrielle,Thank you very much for your review and for rating our services with 4-stars😊We're thrilled you had a helpful experience with our Income Team, it certainly makes us happy to know our staff were understanding towards your situation and they were happy to help and support you as well.It truly is wonderful to know we have a fabulous team helping our residents so a huge thank you once again for sharing this with us.Customer Service Team

Hi D.A.P,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn you’re feeling ignored and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with the service we deliver.We’re here to help and we’re more than willing to discuss your concerns in more detail with and we’d also love the opportunity to find out the cause of the delay with your complaints.To help us make it possible, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to help you.Many ThanksCustomer Service Team

Hi Carol,We welcome your review and we're most appreciative of your suggestion too.Whilst this isn't a service we currently offer; we’ve certainly taken onboard your feedback as it helps us to understand where our residents would like to see improvements made.In the meantime, if there's any concerns with your home that may need attention, please do let us know and we'll be more than happy to arrange for the repairs to be carried out.You're more than welcome to report any issues to us in the usual way or by email at lqdirect@lqgroup.org.uk where we'll gladly help and assist with your enquiries. If email is your preferred method of contact, it’ll be most helpful if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Miss Oriyomi,Your review is valuable to us, and we're chuffed to hear you're happy with the service we’re delivering. It makes us happy and proud to hear this too😊Thank you so much for taking the time to share your thoughts with us and we're looking forward to helping you again.Customer Service Team

Hi Jackie,We're so sorry you've had a disappointing experience with Swale Heating, but we thank you for taking the time to let us know.It saddens us to hear you feeling this way and we'd love to help with your concerns.If you're not already in touch with us and if there's anything further we can do for you, please feel free to let us know and it'll be our utmost pleasure to help.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCust6imer Service Team

Hi Christine,Thank you so much for taking time to leave us a review and we sincerely apologise if we haven't quite fulfilled your expectations.We certainly value your feedback and whilst we appreciate your comments, we'd like to assure you our older properties are still important to us and we're more than happy to raise any repairs that may be needed on your home.We also carry out planned maintenance works on our properties and each year we run various programmes for major works whereby different component renewals are installed in our homes.Unfortunately, we’re unable to request new windows as these kinds of works will take place on one of our planned maintenance programmes. As already mentioned above, these programmes run yearly and each year we make the decision to decide which properties are in need most by using the information from a survey that was previously carried out on your home. This doesn’t mean your home will never have new windows fitted, it just means your home will be on a future planned maintenance programme.We sincerely hope this information helps but if you have any further questions or if there's anything you need our help with, please do let us know by emailing us at lqdirect@lqgroup.org.uk where we'll be more than willing to help. We also recommend 'Trustpilot' is used as your email subject on this occasion as this information would be most helpful to us as well.Many ThanksCustomer Service Team

Hi Pauline,Thank you so much for your fabulous review!We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly on the day too.It really is lovely to know our contractors and/or operatives are also delivering an amazing service whilst out and about in our resident’s homes.Many thanks for your feedback, it’s greatly appreciated, and we look forward to helping you again😊Customer Service Team

Hi Robert,Thank you for rating your recent experience so highly🙂It makes us proud to know you’ve had a wonderful experience and our gas engineer delivered an amazing service; this is certainly the kind of service we expect from our contractors too so a huge thank you for sharing this with us.Customer Service Team

Hi Danny,Thank you so much for taking time to leave us a review.We’re pleased you’ve had a 5-star experience with our gas contractor and we’re thankful to you for letting us know how everything went for you.We’d also like to thank you for sharing your housing situation with us, we can imagine the difficulties it must be for you all and we sympathise with situation you’re in.As you may already be aware, we unfortunately made the decision to close our housing transfer option due to the high demand for housing. Sadly, we were finding this option to be a very long process whereby our residents were waiting many years for a suitable property to become available that met their needs.Having said this there are other options you may wish to explore and we’re seeing many residents moving successfully via a mutual exchange which is also deemed to be the quickest way to move. You may already be aware of this option but further details about the scheme are available on our website or by following the link provided below - we hope you find the information helpful. https://help.lqgroup.org.uk/help/tenant/housing-options/mex-how-toAlternatively, you’re more than welcome to seek housing advice from your local authority. We strongly recommend you reach out to them to further discuss your concerns as they may also be able to help with your housing needs.If of course we can be of further help or if you have any questions, by all mean please reach out to us and we’ll be sure to provide help and support wherever we can. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request ‘Trustpilot’ is used as your email subject. Many Thanks Customer Service Team

Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team

Hi Sharon,Thank you so much for your review!🙂We're over the moon you had a 5-star experience with our gas contractor, it certainly makes us proud to hear this too.Your feedback means so much to us so a huge thank you once again for sharing this with us.Customer Service Team

Hi Terence,Thank you so much for sharing your recent experience with us.It's great to hear all went well and we thank you for your 5-star rating too.We hope we can be of assistance again soon😊Many ThanksCustomer Service Team

Hi Mr Froome,Thank you so much for taking the time to express your thoughts with us.We’re deeply saddened to hear you feel this way but at the same time we value your feedback, and we sincerely apologise if we haven’t met your expectations.As an organisation we expect our staff to live our values and strive to deliver the best service to our customers and residents, therefore your feelings of dissatisfaction is concerning for us to read too.We would like you to know we’re here to help with any questions or concerns you may have, and we kindly invite you to let us know by emailing us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject)It’ll be our pleasure to help, and we hope to hear from you too.Many Thanks Customer Service Team

Hi Hadjer,Thank you so much for your review!Its lovely to hear your overall experience went well with both Tina and Saif and we're most grateful for your recommendation too.Many thanks again for sharing your journey with us, we truly value your feedback 🙂Customer Service Team

H Barry,We’re extremely saddened to learn of your dissatisfaction but at the same time we’re thankful to you for expressing your feelings with us too.We sincerely apologise if our services have failed to meet your expectations which is naturally concerning for us as we always strive to deliver an amazing service to our customers and residents.We’re always open and willing to discuss your review and concerns in more detail with you, and you’re more than welcome to email the details to our dedicated team where it’ll be our pleasure to arrange contact with you.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Rachel,Thank you so much for your review and for bringing this matter to our attention.We're so sorry to learn of your feelings and it saddens us that the whole situation is exhausting and stressful for you.This certainly isn't how we expect you to feel, especially with your health problems which we can imagine is a difficult time for you and your family too.We'd very much love to help follow up on the repair for the damaged ceiling repair as well as working with you in resolving this matter. To help us achieve this we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Hameed,We're very sorry you've had a disappointing experience with Swale, and we apologise for any inconvenience caused to you as well.We appreciate and understand the upset this must cause but if there's anything we can do to help, please let us know and we'll be sure to help you in resolving this matter.We have a fab team here willing to do this for you, and we're reachable by email at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Grace,We really appreciate you taking the time to share your experience with us, and we’re chuffed to hear the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff deliver such amazing service to get super quick results, especially with an emergency situation like yours.Many thanks again for your wonderful feedback, is greatly appreciated and we look forward to being of assistance to you again 😊Customer Service Team

Hi M.Ahmed,This is fabulous to hear and thank you so much for rating your recent experience with 5-stars!It’s our pleasure to help and you’re most welcome too 😊Feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Consumer.Thanks so much for your review and for taking the time to share your thoughts with us.We’re very sorry if you feel some repairs are taking too long and we sincerely apologise for the frustration this may be causing as well.Admittedly some repairs can take longer than others, but we’d like to reassure you we’ll always offer our first available appointment when making the arrangements for you.We'll of course note your feedback as well as it helps us to understand where potential improvements would be welcomed.In the meantime, please reach out to us if there’s anything more we can do for you, and it’ll be our pleasure to help.You’re welcome to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Terence.Thank you so much for your glowing review!😊We’re thrilled you’re happy with the recent work that was carried out and it’s always with great pleasure to be able to help you.We’re looking forward to assisting you again, hopefully sometime soon.Many ThanksCustomer Service Team

Hi I Smit,Thank you so much for leaving us a review following your experience with our online services.Admittedly our Digital team are going through an extremely busy period at this moment in time and we apologise profusely for the delay in responding to your enquiries.We are aware this is happening, and our team are working hard to bring the waiting time down to a more acceptable level. We're also looking at more resources to help the team and although this is work in progress, we’re sure you'll see a more improved service from us in the coming future.In the meantime, we appreciate your continued patience with us at this busy time and we look forward to assisting you again soon😊Many ThanksCustomer Service Team

Hi Jhonathan,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for sharing your experiences with us.We sincerely apologise for the experience had which is naturally concerning for us too as we always strive to deliver an amazing service to our customers and residents, but rest assured we’ve taken onboard your feedback as it helps us to understand what went wrong and potentially look at additional training.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email the details to our dedicated team here where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team