LQ estate agents in London, Sidcup and Warwick

Hi Caroline,Thank you for your review and for sharing your thoughts and feelings with us too.It saddens us to learn of your dissatisfaction and we sincerely apologise if our services have failed to meet your expectations.We're also sorry to hear there's some difficulties with jobs being fulfilled. If these jobs happen to be related to repairs, we'd like to reassure you that our repairs policy and procedures haven't changed for a considerable amount of time, therefore it's naturally concerning for us to hear you feel less jobs are being carried out each year.If we can be of further help, we'd very much love to hear from you so we can offer further help and assistance with your enquiries.Please feel free to send the details to us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where we'll happily help you with any concerns you may have.Feel free to also follow the link below to our ‘Repairs Responsibility Booklet’ which has some useful information about the repairs we're responsible for inside your home, we hope you find the information helpful🙂https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfMany ThanksCustomer Service Team

Hi Laura E,Thank you for your review and for rating your recent experience with 4-stars🙂It’s reassuring for us to hear the engineer was quick and tidy during their recent visit and we very much appreciate you sharing your experiences with us too.We sincerely apologise for any disappointment caused with the engineer arriving earlier than expected and we fully understand this may not be suitable for everyone. We do encourage our contractors to contact you in the first instance should circumstances change with your appointment so we’re really sorry if this didn’t happen on this occasion, but we appreciate you letting us know so we can provide feedback to our contractor.Many ThanksCustomer Service Team

Hi Pep,Thank you so much for your fabulous review!😊We love your praises for Mubin, he truly is a great asset to the team and it’s lovely to hear how helpful he is in supporting our customers in securing a new home.We just know he’ll be delighted with how much you’ve appreciated his help and support too, so a huge thanks again for sharing this with us.In the meantime, we wish you all the best as your journey but please let us know if you need help with anything and we’ll happily assist with your enquiries.Many ThanksCustomer Service Team

Hi Bonny,Thank you for your review!We’re deeply saddened to learn there’s been some issues with your appointments, this certainly isn’t what we expect to hear, and we apologise profusely for any upset and inconvenience this has caused. We’d love to help and work with you to resolve this matter and if you still need help from us, we kindly invite you to email the details to our dedicated team at lqdirect@lqgroup.org.uk with ‘Trustpilot’ showing as your email subject.Feel free to reach out to us at any time, it’ll be great to hear from you🙂Many ThanksCustomer Service Team

Hi Peter,We're thankful for your review and we appreciate you bringing your concerns to our attention too.We're saddened the quality of service wasn't the same as previous years and it’s disappointing for us to learn this as well. We're also sorry the contractor failed to revert the boiler and radiator settings back to how it was, and we certainly feel why this would be annoying for you too.Rest assured we’ve certainly taken onboard your dissatisfaction and we’ll be sure to feedback your disappointing experience for you.If of course there’s anything further we can do to help, please do let us know by email us here at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi PerfumeShopAdorer,This is fabulous and thank you so such much for sharing your recent experience with us too😀Your feedback is greatly appreciated and we look forward to helping you again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Meb,Thank you very much for your amazing review!Your feedback means the world to us, and we're chuffed to hear you're loving the service from us too. This is exactly the kind of service we always aim for so thank you for taking time to share this with us, it truly means a lot.In the meantime, we 're looking forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Nigel b,Thank you so much for your feedback and for letting us know how everything went for you.It's good to hear everything was ok, it makes us happy to hear this too😊we're here for you should there be anything else you wish to raise with us and you're more than welcome to contact our amazing team at any time by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Rashedul,Thank you so much for your positive review!😊We're over the moon you had a good experience and it's great to hear our contractor was respectful of your home.It really is nice to hear this is happening and we'd like to thank you for sharing this with us too.Many ThanksCustomer Service Team

Hi Miss Hartley,Thank you so much for your review.We're so appreciative of your feedback and we thank you for sharing your concerns with us too.We can see why long outstanding issues would be disappointing and we'd very much love to have the opportunity to work with you in resolving these.To help us make it possible we kindly invite you to email your concerns to us along with your full address where our amazing team here will glad help.Our email address to contact us on is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned into the subject line of your email too.We hope to hear from you soon🙂Many ThanksCustomer Service Team

Hi Janet,Thank you so much for taking time to leave us a review🙂We're over the moon you had a 5-star experience with our contractor and it's great to hear they're doing a fabulous job too.Many thanks again for sharing this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Peter,Thank you so much for your 4-star review!🙂it’s sounds like everything went perfectly which is fabulous to hear!Many thanks again for leaving us a review and we hope we can help you again soon.Customer Service Team

Hi Khadija.Thank you so much for leaving us a review and for rating your recent experience with 5-stars🙂It makes us proud to know our engineer ticked all the boxes during your recent visit, and most importantly we’re thrilled you had the best possible experience too.Many thanks again Khadija, and we look forward to delivering the same level of service to you again soon.Customer Service Team

Hi Nicki,We’re extremely sorry the repair is taking much longer than you hoped for, we can see why this would be disappointing for you and we apologise profusely if we haven’t fulfilled your expectations.We’ve had the opportunity to investigate this matter further and we understand our contractor has been out to the property and assessed the works needed. However, following their visit we had to allow our contractor time to submit their quotation to us and once the quotation is received, we then submit this information to our panel for approval. Sadly, this part of the process can take time which incidentally has had an impact in the works being delayed.Good news is the quote has since been authorised and our contractor is now in a position to return to your home and complete the repair.With this mind, we’ll be chasing the contractor today and we hope you’ll also receive contact from them very soon with an appointment date arranged.We sincerely hope this helps but by all means please let us know if there’s anything further we can do for you.Many ThanksCustomer Service Team**UPDATE**Hi Nicki,Just to update you following a response from our contractor.We've been advised the new parts are on order and the contractor is just awaiting delivery from their suppliers, but as soon as they have delivery they'll be sure to contact you to arrange a fitting date.We hope this helps but please do let us know if there's anything further we can do for you 😊Many ThanksCustomer Service Team

Hi Debbsade.Thank you for leaving us a 4-star review! 🙂We’re chuffed to hear you’ve had a positive experience with us, and our advisor was a pleasure to speak with too.Your feedback is so important to us, so we can’t thank you enough for sharing your experiences with us as well.Many thanks again and please reach out to us again if there’s anything else we can do for you.Customer Service Team

Hi Joanna,Thank you for your review and for bringing this matter to our attention.It saddens us to hear this has happened and we sincerely apologise for the disappointment caused to you.Should there be any changes with appointments and prior to changes being made, we always encourage our staff to contact you in the first instance so we’re really sorry if this isn’t the experience you had on this occasion, but we appreciate you letting us know as it’s important to us when things aren’t going so well for our residents.In the meantime, we’ll be sure to note your feedback and furthermore we kindly invite you to email us if there’s anything further we can do to help.Our Northwest team are reachable by email at contactnw@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi Rj Evans,Thank you for leaving us some feedback.It's no problem at all and we're sorry to have troubled you.If you would like our help with anything, please feel free to let us know by emailing us at lqdirect@lqgroup.org.uk and it'll be our pleasure to help you 🙂Many ThanksCustomer Service Team

Hi Gabrielle,Thank you very much for your review and for rating our services with 4-stars😊We're thrilled you had a helpful experience with our Income Team, it certainly makes us happy to know our staff were understanding towards your situation and they were happy to help and support you as well.It truly is wonderful to know we have a fabulous team helping our residents so a huge thank you once again for sharing this with us.Customer Service Team

Hi D.A.P,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn you’re feeling ignored and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with the service we deliver.We’re here to help and we’re more than willing to discuss your concerns in more detail with and we’d also love the opportunity to find out the cause of the delay with your complaints.To help us make it possible, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to help you.Many ThanksCustomer Service Team

Hi Carol,We welcome your review and we're most appreciative of your suggestion too.Whilst this isn't a service we currently offer; we’ve certainly taken onboard your feedback as it helps us to understand where our residents would like to see improvements made.In the meantime, if there's any concerns with your home that may need attention, please do let us know and we'll be more than happy to arrange for the repairs to be carried out.You're more than welcome to report any issues to us in the usual way or by email at lqdirect@lqgroup.org.uk where we'll gladly help and assist with your enquiries. If email is your preferred method of contact, it’ll be most helpful if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Miss Oriyomi,Your review is valuable to us, and we're chuffed to hear you're happy with the service we’re delivering. It makes us happy and proud to hear this too😊Thank you so much for taking the time to share your thoughts with us and we're looking forward to helping you again.Customer Service Team

Hi Jackie,We're so sorry you've had a disappointing experience with Swale Heating, but we thank you for taking the time to let us know.It saddens us to hear you feeling this way and we'd love to help with your concerns.If you're not already in touch with us and if there's anything further we can do for you, please feel free to let us know and it'll be our utmost pleasure to help.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCust6imer Service Team

Hi Christine,Thank you so much for taking time to leave us a review and we sincerely apologise if we haven't quite fulfilled your expectations.We certainly value your feedback and whilst we appreciate your comments, we'd like to assure you our older properties are still important to us and we're more than happy to raise any repairs that may be needed on your home.We also carry out planned maintenance works on our properties and each year we run various programmes for major works whereby different component renewals are installed in our homes.Unfortunately, we’re unable to request new windows as these kinds of works will take place on one of our planned maintenance programmes. As already mentioned above, these programmes run yearly and each year we make the decision to decide which properties are in need most by using the information from a survey that was previously carried out on your home. This doesn’t mean your home will never have new windows fitted, it just means your home will be on a future planned maintenance programme.We sincerely hope this information helps but if you have any further questions or if there's anything you need our help with, please do let us know by emailing us at lqdirect@lqgroup.org.uk where we'll be more than willing to help. We also recommend 'Trustpilot' is used as your email subject on this occasion as this information would be most helpful to us as well.Many ThanksCustomer Service Team