LQ estate agents in London, Sidcup and Warwick

Hi Malina,Thank you so much for your fabulous review!It makes us happy to know your happy with the service received, and we're chuffed to hear you're happy with the quality of work too😀Many thanks again for sharing your thoughts with us and we look forward to helping you again soon.Customer Service Team

Hi Moses,We love this and thank you so much for letting us know 😊We're over the moon you had a positive experience and most importantly your recent appointment went well for you.Many thanks again for your feedback, it's much appreciated!Customer Service Team

Hi Yassin,Thank you so much for your review and for choosing your new home with us 🙂We’re so grateful for your feedback and we thank you for taking time share your recent experience and kind comments for Harry & Sefik too.It's so nice to know we have a great team offering an amazing service and we’re sure your continued journey with us will go just as well.Many ThanksCustomer Service Team

Hi June,Thank you so much for taking the time to bring this matter back to our attention and once again we offer our sincere apology for the continued delay in completing the fence repairs for you.Having investigate this matter further, we're awaiting further information from our neighbourhood team and from our area surveyor. Rest assured we're chasing the information on a regular basis, and we hope to be able to share further details with you soon.Many ThanksCustomer Service Team

Hi,We welcome your feedback, and we thank you for sharing your feelings of dissatisfaction with us.It saddens us to learn that you’re unhappy with our repair service and we sincerely apologise for the continued delay with your repairs, and furthermore for failing to meet your expectations on this occasion.We’d love the opportunity to help with your repairs and to investigate the cause of the delay as well as providing you with an update.To help us make it possible we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will be willing to further assist you with each of the outstanding repairs.Many ThanksCustomer Service Team

Hi Ron,Thank you very much for leaving us a review!😊It sounds like everything went perfectly with your appointment and it’s great to hear Jerry and his assistant done an amazing job.We’re delighted you’re happy with the works and we’re most grateful for your personal thanks for Jerry too.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else you would like our help with.Many ThanksCustomer Service Team

Hi Konstantina,Thank you so much for your review and for sharing your journey with us so far 🙂We’re pleased you’ve had an amazing experience with Sefik, he’s certainly a great asset to us and it’s so lovely to read you’ve had the best possible experience in finding your new home too.It really is reassuring to read such amazing feedback like yours so many thanks again for sharing your wonderful review and we wish you the very best as you continue your journey with us.Many ThanksCustomer Service Team

Hi Hadeer,Thank you so much for taking the time to leave us a review.We're thrilled to see you've had a 5-star experience and you're happy with the service you've received too.We’re looking forward to assisting you again, so feel free to let us know if there's anything else we can do for you 🙂Many ThanksCustomer Service Team

Hi Fitzroy,Thank you so much for your awesome review! 😊We absolutely love your feedback and we’re super proud to hear our staff are delivering a 5-star service.This is fantastic and a huge thank you for your recommendation too.Many ThanksCustomer Service Team

Hi CJ,Thank you so much for sharing your recent experience with our contractor Swale Heating.We're chuffed to hear you’re pleased with the service received and they were accommodating with your request for an alternative appointment too.We're also delighted to know this is the kind of service you've received and it's lovely to know Swale are doing an amazing job in delivering a great service to our residents as well.Many thanks again for your feedback, it truly means a lot to us, and we look forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Alex,Thank you so much for your wonderful review!Your praises for Tina have certainly made us proud and we’re so pleased you’ve had a fantastic experience.Most importantly, we’re truly happy to know you had an easy and stress-free journey with us, which is certainly what we aim to achieve at all times.Many thanks again for your feedback Alex! It's much appreciated and we wish you well in your new home too😊Customer Service Team

Hi Claudette,Thank you so much for bringing this matter back to our attention and we're extremely sorry if we haven't provided you with the service you hoped to receive from us.We understand why the cleanliness of the communal areas are important to you and we're also saddened to hear the lack of cleaning is still happening.We'll be sure to raise your concerns again with our Area Housing Manager who'll be able to investigate this matter further with our contractors.In the meantime, if there's anything else you'd like our help with, please let us know by contacting us through any of your preferred channels or by email at lqdirect@lggroup.org.uk where it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi David,Thank you so much for your 4-star review!We're delighted everything went well with your appointment and it certainly makes us happy to hear this too😊Your feedback means so much and we'd like to thank you once again for sharing your recent experience with us.Many ThanksCustomer Service Team

Hi Anita N,Thank you so much for your review!We're so pleased you had a 5-star experience and most importantly the repair was completed for you.This is certainly reassuring for us to hear too🙂Many thanks again for letting us know how your appointment went and feel free to let us know if there's anything else we can help you with.Customer Service Team

Hi Beckyboo61017,Thank you so much for your fabulous review! 😊We’re truly overwhelmed by your amazing review, and we can’t thank you enough for sharing your experience and personal thoughts with us as well.We're over the moon to know you always find us helpful and we're delighted you're happy with your home too.It's great to hear the insulation issues have been addressed and works are being carried out to resolve them for you as well. It makes us happy to hear this too, as we want more than anything for you to be comfortable in your home.Many thanks again for your wonderful review and feel free to let us know if there's anything else you would like our help with.Customer Service Team

Hi Patricia,Thank you so much for letting us know how everything went with your recent visit from K&T.We're very sorry this happened to you, and we apologise for any inconvenience caused at the same time too.We appreciate you letting us know Patricia and hopefully the same won’t happen again, but we’re pleased the issue has since been resolved and you have your heating and hot water back.We're of course here for you should you need help with anything, and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team.

Hi A Rehman,Thank you so much for your 5-star review! 😊We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi David.We thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you received hasn’t quite met your expectations, and we apologise profusely for the disappointment this has caused.We’ve had the opportunity to further investigate this matter and we understand this has now been resolved and an earlier appointment has since been offered to you.We sincerely hope the new appointment is helpful and you’re happy with the outcome too.Further to your comment on X we understand there has been a misunderstanding. The negative feedback was made on your behalf, and it was by no means negative feedback about your good self. When our residents are unhappy with our processes or procedures, we’re obliged to share their dissatisfaction and we do this by registering negative feedback for you. Therefore, on this occasion negative feedback was left due to the length of time expected to wait for a plumber to attend.We also hope this helps to clear up any misunderstanding and we apologise to you for any upset this happened to cause you at the time.In the meantime, if there’s anything further we can help you with, please do let us know and it’ll be our pleasure to our help and assistance.Contact is welcome by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Iqbal,Thank you so much for your glowing review!😀We’ve absolutely enjoyed reading your feedback and it’s wonderful to know how much you value the excellent service you’ve recently received from our staff.Your kind comments certainly mean everything to us, and we're looking forward to helping you again.Many ThanksCustomer Service Team

Hi Tas,Thank you for taking time to leave us another review.We're not entirely sure what's happened here, it certainly isn’t the kind of service we expect from our staff and we’re very sorry to learn it was a frustrating and disappointing experience for you.We'd very much love to have the opportunity to gain a better understanding of the problem and help you in finding a resolution.Please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be happy to offer their help and assistance with this matter.Many ThanksCustomer Service Team

Hi Suzy,Thank you so much for your feedback and for sharing your thoughts with us.We’re saddened to learn you feel this way, our residents are paramount to us and we always strive to put our residents at the heart of everything we do, so it’s naturally concerning for us too when reading your comment.We understand at times things can go wrong and were extremely sorry when this happens, but we’d like you to know we’re always willing and open to discussing any concerns you have and to work with you in finding a resolution.Please feel free to let us know if there’s anything we can do for you, and it’ll be our pleasure to help. You’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) or via any of your preferred channels. Many ThanksCustomer Service Team

Hi Regina,Thank you for taking the time to share your thoughts with us,We certainly do encourage this to happen and we're extremely sorry if this isn't the kind of experience you've previously had.We'll be sure to take note of your feedback as it certainly helps us to understand when things are not happening so we can work on improving the service with our contractors.In the meantime, if there's anything specifically you would like our help with, please let us know and it'll be our utmost pleasure to assist with your enquiry.We have a fabulous team here willing to do their best for you and we're reachable by email at lqdirect@lqgroup.org.uk. When contacting us through this channel we kindly request 'Trustpilot is used as your email subject too🙂Many ThanksCustomer Service Team

Hi Sadia,Thank you so much for leaving us a review following your recent appointment with us.We’re saddened to learn you’re dissatisfied with the quality of the repair and at the same time we thank you for bringing this to our attention.Although you’ve had a disappointing experience, it’s important for us to learn when things don’t go so well for our residents so we can help in putting right what went wrong.With this in mind Sadia, if you’ve not already reported your dissatisfaction with us, we kindly invite you to email the details to our dedicated team here at lqdirect@lqgroup.org.uk. It’ll be most helpful too if you could use ‘Trustpilot’ as your email subject and if you’re able to send us photos of the repair this’ll be a great help to us as well.Many ThanksCustomer Service Team

Hi Louise,Thank you so much for leaving us a review, we welcome your feedback and we appreciate you raising your concerns with us as well.We're very sorry you've had an unhelpful experience and we apologise profusely if we haven't provided you with the service you hoped to receive from us.Generally speaking, for shared ownership properties we're responsible for communal areas and the main fabric of the building. This ruling applies to flats and apartments etc, but this would be different to shared owners living in houses.If of course you have any concerns, please let us know us know by emailing the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be sure to clarify our responsibility.Further to your concerns with services being met especially for grounds maintenance, we understand why this would be disappointing for you and we'd also love to hear from you so we can raise your concerns with our Neighbourhood Housing Lead.Admittedly we're currently in the process of changing some of our ground’s maintenance contractors and we're aware of some delays occurring but nevertheless we'll be more than happy to raise your concerns with for you. Our Neighbourhood Housing Lead will also be able to provide you with an update if this change is affecting you as well as confirm the frequency you're expected to see grounds maintenance being fulfilled.We really hope this helps, but please do let us know if there's anything further we can do by reaching out to us at the email address as mentioned above.Many ThanksCustomer Service Team