LQ estate agents in London, Sidcup and Warwick

Hi RB,Thank you so much for your 5-star review!We're so pleased you've had a positive experience and the Swale engineer done a great job in restoring your hot water for you. We sincerely hope there's no further issues too 🤞We're of course here for you is further help is needed and you’re more than welcome to email us at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much for taking time to share your thoughts with us.We're pleased you're happy with the service received and it's our absolute pleasure to help you. Wishing you a lovely day too!🙂Many ThanksCustomer Service Team

Hi Geraldine,This is fabulous to hear and thank you so much for sharing your experience with us!Most importantly to us, we're delighted everything went well and you had a 4-star experience with our contractor too.We're looking forward to helping you again, hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Mustapha,Thank you so much for raising your concerns with us here and we're extremely sorry to learn of your dissatisfaction.We honestly understand and appreciate why no hot water in your home would be disappointing for you, and we sincerely apologise for the continued delay in rectifying the issue as well as the inconvenience this is causing you too.Having investigated this further, we understand this matter is being further investigated by our Customer Relations Officer who'll be sure to see your complaint through to resolution.In the meantime, if we can be of further assistance, you're more than welcome to email our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where one of our friendly and helpful advisors will be more than happy to help with your enquiries.Many ThanksCustomer Service Team

Hi Tony,Thank you so much for your review! 🙂We’re over the moon you had a 5-star experience, it’s certainly the kind of service we always aim and take pride in delivering too.Many thanks again for sharing this with us and please let us know if there’s anything else we can do for you.Customer Service Team

Hi Jean,Thank you so much for leaving us a 4-star review 🙂We’re chuffed to hear you’re generally satisfied with the service received but we’re sorry to learn you’re dissatisfied with the quality of the works.If there’s an anything further we can do to help, please do let us know and we’ll be sure to do whatever we can to help you.Our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi Janet,Thank you so much for your glowing review!We’re so happy to learn of the amazing service you’ve recently received from us, and we’re delighted the issue with the guttering was resolved so quickly too.Many thanks again for sharing this with us, we’re very proud of our maintenance team for doing a fab job!We're looking forward to helping you again, hopefully sometime soon 😊Customer Service Team

Hi Noman,Thank you so much for your review and for sharing your recent experience with us.We’re sorry to learn you’re still awaiting to hear from us, and we understand why it’s important for you to be in your new home sooner rather than later.Various reasons can prevent this from happening and it’s not unusual for delays to occur from viewing the property until your tenancy starts, but we’d very much love to help and further investigate the cause for this to happen.Please can you kindly email the details to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll gladly work with you and our lettings team to ensure contact is made with you.Many ThanksCustomer Service Team

Hi Quallah,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We’re deeply sorry if the outcome from your complaints isn’t what you hoped for, and we’d like you to know we certainly feel your frustration and understand the upset it causes when this happens.We’re of course here to help wherever we can and we’re always willing to assist with any further questions you may have. If we can be of further help, we’d love to hear from to help us make it possible.By all means, feel free to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our advisors will happily do their best for you. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Greg D,We really appreciate you taking the time to leave us a review and it truly saddens us to hear you're feeling ignored.Although you've had a disappointing experience, we'd like you to know we still value your feedback, and we'd very much love to have the opportunity to help with any concerns or worries that may be bothering you.We have a great team here willing to help and assist with any enquiries you have, and we kindly invite you to email the details to us where one of our advisors will do their best for you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if Trustpilot is used as your email subject on this occasion.You're more than welcome to reach out to us at anytime and it'll be great to hear from you 🙂Many ThanksCustomer Service Team

Hi Edward,Thank you so much for your detailed review and for raising each of your concerns with us.Firstly, we sincerely apologise if our services have failed to meet your expectation but please be assured we’ve taken onboard your concerns and suggestions as we’re always looking at ways to further improve the service we deliver.It deeply saddens us that you feel we’re biased towards female residents, this certainly wouldn’t be the case, nor would this kind of behaviour be tolerated. When planning for our residents our staff will always offer the first available appointment regardless of their gender. It’s important we do this as we understand from time-to-time the waiting time for some maintenance trades can be quite long, so we always like to offer the first available appointment as we understand it’s equally important for our residents to have issues resolved sooner rather than later.We’re also sorry to learn about the anti-social behaviour where you live, and we fully understand why this would be a worry for you too. All anti-social behaviour complaints will be taken seriously, and staff are trained to help, as well as provide advice and guidance in such situations, but we sincerely apologise if this isn’t the kind of experience you’ve previously had from us.Further to your concerns regarding the gas leak, once again our sincerest apology goes out to you for delay in completing the repair. We understand arrangements have since been made with yourself and our contractor who is due to return and complete the repair very soon. In the meantime, if there’s anything further you would like our help with, feel free to let us know and it’ll be our utmost pleasure to do our best for you.We have a fabulous team here and you’re more than welcome to email any concerns to them at lqdirect@lqgroup.org.uk with ‘Trustpilot’ in the subject line of your email.Please do bear us in mind, it’ll be great to hear from you🙂Many ThanksCustomer Service Team

Hi Angela,Thank you so much for your amazing review!We absolutely love this and it's most certainly the kind of service our staff work hard to deliver at every opportunity, so it really does mean a lot to us when we read such great reviews like yours.Your kind comment has certainly made our day! 😀Many ThanksCustomer Service Team

Hi Faustine,Thank you for taking time to leave us a review following the recent window repair in your home.We're pleased to see you're generally happy with the service received which is nice, and we would like you to know if you have any concerns, we’re here for you and you’re more than welcome to reach out to us at any time to discuss them with us.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Cristian,Thank you so much for your recommendation and for rating our services with 5-stars too😊We're thrilled you've had a great experience with our Lettings team, and it certainly makes us proud to know they're delivering an excellent service too.Many thanks again for taking the time to share this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Meredith,Thank you so much for leaving us a review and we sincerely apologise for the misunderstanding with your enquiry.We’re very sorry there’s a continued delay in providing you with the information too and we certainly feel the frustration this causes. It's likely your enquiry is with our Homeowners team awaiting a response; however, we'd very much love to help and follow up on your enquiry as well as providing you with an update.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email header on this occasion. Many ThanksCustomer Service Team

Hi Mark,Congratulations on your purchase and thank you so much for choosing your new home with us.We're truly delighted you've had the most pleasurable experience; our sales team really are an amazing bunch, and they always aim to ensure our customers have a great experience, so we really do appreciate you sharing your journey with us.Many thanks again Mark and thank you for your recommendation too, it’s much appreciated!😊Customer Service Team

Hi Frankie,Thank you so much for your fabulous review!😊Your kind comments have certainly made us smile and we’re thrilled you've found a new home with the help and support from Sefik. We just know he'll be over the moon with your wonderful comments too.A huge thanks once again for sharing this with us, it’s much appreciated, and we look forward to assisting you as you continue your journey with us.Customer Service Team

Hi Joyce,Thank you so much for leaving us a review 😊It's lovely to hear everything went so well with your appointment and the engineer arrived on time as well as being a pleasure whilst in your home.It certainly makes us happy and proud to know they're doing an amazing job and we love that you've taken the opportunity to share your experience with us too.Many ThanksCustomer Service Team

Hi Omolaide,Thank you so much for your fabulous review!🙂Your kind comments for Sefik have certainly made us smile and we’re over the moon to know he’s delivering an amazing service to our customers as well.A huge thanks once again for sharing this with us, we’re sure Sefik will be pleased to know how much you’ve appreciated his kindness and hard work too.Many ThanksCustomer Service Team

Hi Lawrence.Thank you so much for leaving us a review following your recent viewing with us.We’re so happy you’ve had a great viewing experience with Phoebe and we’re super proud she’s doing an amazing job in welcoming our customers too.Phoebe will be delighted with your kind words too, so many thanks again for sharing your experience with us, it truly is appreciated 😊Customer Service Team

Hi Debbie,We're so thankful for your feedback following your recent appointment with us😊We’re thrilled you had the best possible experience and we’re so proud of our operative for being so respectful of your home too.Thank you so much for sharing this with us, your feedback is much appreciated and please feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Ms Stanley,Thank you so much for your fabulous 4-star review!😊We absolutely love it when our operatives go above and beyond it certainly shows the dedication they have within their role. It's great the operative was so caring and considerate as well and it's certainly reassuring for us to hear this too.Most importantly, we're chuffed your whole experience was a good one and the issue was quickly resolved for you.Many thanks again for your feedback and we’re looking forward to helping you again soon.Customer Service Team