LQ estate agents in London, Sidcup and Warwick

Hi Naomi,Thank you very much for your review and for rating L&Q with 4-stars! 🙂We’re delighted you’re generally satisfied with the service from us, and we welcome your comment made about things being reviewed too.Your feedback is important to us as it helps us to learn of the great things we’re doing and where potential improvements would be welcomed.Many thanks again for sharing this with us and we hope we can be of assistance again soon.Customer Service Team

Hi Customer,Thank you so much for sharing your thoughts with us.We're saddened to learn or your dissatisfaction which is naturally concerning for us too. We want more than anything for our residents to be happy with their home and we'd love to help with any concerns that you may have.To help us make us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.It'll be great to hear from you so feel free to reach out to us at any time 😊Many ThanksCustomer Service Team

Hi Suzy,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues of concern but we appreciate you bringing them to our attention.We appreciate and feel your frustration with the length of time it’s taking to resolve your complaint and whilst we aim to provide a response within 10 working days, unfortunately at times some complaints can take longer than expected especially if the complaint is more complexed and if they’ve been escalated to stage 2 of our complaint’s procedure. However, we offer our sincerest apology for the continued delay and for the disappointment caused if this happens to be the case in your situation.In the meantime, we’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can further assist you in resolving them.To help us achieve this, we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk, and it’ll be most helpful to us if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks Customer Service Team

Hi Baron,Thank you so much for your 5-star review following your recent experience with Azfarul.We're truly delighted Azfarul was so helpful and informative during your contact with us, it certainly makes a difference to your whole experience, and it certainly makes us proud to know we have such a great staff member delivering an amazing service too.Many thanks again Baron! 😊Customer Service Team

Hi Venetta,Thank you so much for letting us know how your recent appointment went for you.We’re so pleased all went well with the repair and our operative was a pleasure to be with during the time spent in your home. This is the kind of service our maintenance team always aim to deliver so it makes us very proud to know when they’ve done a fantastic job whilst out and about visiting our residents. Many thanks again and please let us know if there’s anything else we can do for you 🙂Customer Service Team

Hi Ross,We ‘re so thankful for your review and we appreciate you taking the time to share your views with us too.We're extremely sorry to learn of your dissatisfaction and we apologise profusely if we haven't quite fulfilled your expectations. This is naturally concerning for us to hear too, as our staff are always committed to delivering the best service to our customers and residents.We're of course here for you and we’d love to help with any concerns you may have.With this in mind, you're more than welcome to email your concerns to our dedicated team here at lqdirect@lqgroup.org.uk where we’ll do our utmost to help with your enquiries. It’ll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this occasion.It'll be great to hear from you so please bear us in mind 🙂Many ThanksCustomer Service Team

Hi Jozie,It's with great pleasure and you're most welcome too 😊We're looking forward to helping you again, hopefully at some point soon.Many ThanksCustomer Service Team

Hi Nicky,We absolutely love this and thank you so much for taking the time to let us know 🙂We're appreciative of your 5-star rating too, but most importantly it makes us happy to know you've had the best possible experience.It's always with great pleasure to help so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Nicholas,This is so lovely to hear, and we're thrilled you've chosen your new home with us.Thank you so much for sharing your journey and we just know our Sales Associate will be thankful for your kind words too.Wishing you all the best as you continue your journey with us, and we sincerely hope you have the keys to your new home soon 😊 Customer Service Team

Hi Paula,Thank you very much for your 4-star review! 😊It’s great to hear your recent visit went well and our operative came to rectify the issue so quickly for you.. It’s reassuring for us to hear this too and it certainly helps us to understand of the fantastic service they’re delivering whilst out and about in our resident’s homes.Many thanks again for your feedback, it’s much appreciated and we’re looking forward to helping you again soon.Customer Service Team

Hi Joanne,Thank you so much your review!Your heartfelt comments mean the world to us, and it certainly makes us happy to know you’re loving the service from our amazing staff too.We’re so appreciated of your kind words; they certainly make us proud and we’re over the moon with your 5-stars too.Many thanks again Joanne!.....we’re looking forward to helping you again soon 😀Customer Service Team

Hi CJ,Thank you so much for bringing your concerns to our attention and we're extremely sorry to learn you're experiencing a leak from a neighbouring property.Understandably this is a worry for you, and we feel your frustration when you're not kept informed on how the repair is progressing, so we really do apologise if our services have failed to meet your expectations on this occasion.We would love to have the opportunity to offer further help to you, as well as providing you with an update on the current situation.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup (with 'Trustpilot' as your email subject) where our dedicated team will be able to investigate this matter further for you.Many ThanksCustomer Service Team

Hi Dean,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our staff are delivering a great service to our customers and residents too.Many thanks again for sharing your thoughts with us and we look forward to helping you again soon.Customer Service Team

Hi Richard,Thank you so much for taking the time to leave us a review and for sharing your thoughts and feelings with us too.Firstly, we sincerely apologise if you've had a disappointing experience and most importantly, we're saddened to hear of your personal struggles too, but we're so pleased you’ve since managed to get the help and medical attention needed at the time.We're deeply concerned by your comments in your review, and we'd like to reassure you such behaviour from any staff members isn't acceptable and will not be tolerated.We of course would love to gather further details and gain a better understanding of your concerns, so we can advise the best way forward in helping you.With this in mind, we kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will gladly offer their help and support. When contacting us through this channel, we request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Felice,Thank you so much for your fabulous review! 😊They really are an amazing team and we're so pleased you had the opportunity to experience their professionalism first hand.It's so lovely to read such lovely comments and we can't thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

Hi Tsehai,Thank you very much for your 5-star review! 🙂We’re delighted you had a wonderful experience with one of our advisors and it makes us so happy to know the advisor was polite and helpful with your enquiry.Your feedback certainly helps us to understand what a fab job the team are doing for our resident, so we really do appreciate you sharing this with us.It’s always with pleasure to help and we hope to be of assistance to you again soon!Many ThanksCustomer Service Team

Hi Diana,We absolutely love this, and we're thrilled to hear you had the best possible experience during the recent works carried out inside your home.Thank you so much for sharing this with us and for rating your recent contact with 5-star too! 😊Many ThanksCustomer Service Team

Hi S. Kuols,Thank you so much for rating L&Q with 5-stars!It means a lot to know how much our residents like the service we provide and most importantly we’re chuffed to hear you’ve had a positive experience too.We’re looking forward to helping you again, hopefully sometime soon 😀Many ThanksCustomer Service Team

Hi Customer K,We're so grateful for your feedback and we thank you for sharing your recent experience with our locksmith as well 🙂We'd very much love to help and offer our assistance with the other issues as mentioned within your review and to work with you in finding a resolution.If you haven't already reported them to us, feel free to email the details to us here at lqdirect@lqgroup.org.uk where it'll be our pleasure to help. It'll be most helpful too if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for leaving us a review and for expressing your dissatisfaction with us too.Service charges are applied usually to maintain communal areas and these can be internal or external areas, therefore service charges may be applied to housing estates and they’re not just restricted to flats or maisonettes.If of course you have any concerns or enquiries to raise with us, by all means please let us know and we'll be sure to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Bonnie,Thank you very much for your 5-star review!We’re so pleased to hear our operative managed to identify the cause of the problem and he was clear with his communication as well. This is certainly the kind of service we expect our residents to receive so we can’t thank you enough for taking time out to share your recent visit with us too.It’s always a pleasure to help so feel free to let us know if there’s anything else we can do for you 😊Many ThanksCustomer Service Team

Hi Tatiana,We’re so grateful for your feedback and your 5-star rating too! 😊We’re delighted you had a pleasant experience with our plumber, it's also satisfying for us to hear this too.Thank you so much for sharing this with us, your feedback truly means a lot and we’re looking forward to helping you again soon.Customer Service Team

Hi Sandi,Thank you so much for taking the time to leave us an amazing review 🙂Your kind words mean a lot to us and we’re over the moon to hear you’re happy with the service received from one of our Customer Service Advisors. It’s certainly the kind of service we always aim to achieve, and it makes us happy to know you’ve had a positive experience with us too.Many thanks again and feel free to reach out to us if there’s anything else you would like our help with.Customer Service Team

Hi Customer,We really appreciate you taking the time to share your experience with us, and we’re thrilled to hear you had a friendly experience and this issue was resolved quickly for you too.It makes us happy and proud when our staff deliver an amazing service to get super quick results, especially within an emergency like yours.Many thanks again for your wonderful feedback, is greatly appreciated and we hope we can help you again soon 😊Customer Service Team