Trusted Agent profile
★★★★★
2,907 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,907 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,350
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service
Hi Cusman,Thank you very much for your fabulous review! 🙂Your feedback is greatly appreciated, and we’re absolutely thrilled your loving the service we deliver.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team
5/5
TrustpilotGentleman was very polite and…
Gentleman was very polite and knowledgeable in his work
Hi Janet,Thank you so much for rating your recent experience with 5-stars!We're chuffed to hear all went well with your appointment and the engineer was a pleasure to be with during the time spent in your home too.This is certainly the kind of service we love to hear is happening so many thanks again for sharing this with us.We're looking forward to helping you again….hopefully sometime soon 🙂Customer Service Team
3/5
TrustpilotEngineer always alters the temperature…
Engineer always alters the temperature of the water and heating. Which there is no need to
Hi Zbigniew,We're so grateful for your review and we appreciate you sharing your recent experience with us too.We're very sorry to learn of dissatisfaction but we understand why this would be frustrating for you.We do expect our engineers to return any settings back to how they found them, and we can only apologise if this didn't happen on this occasion. Sometimes they do this for more energy efficient purposes, but we hope to think the engineer would explain this to you.If of course there's anything further we can help you with, by all means please let us know by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot' is used as your email subject on his occasion.Many ThanksCustomer Service Team
1/5
TrustpilotCannot get through to speak to anyone about a repair issue
Cannot get through to speak to anyone about my issue of being given a repair date for the 18th December 2024 for my leaking front guttering . If a repair issue is raised in April you shouldn't have to wait until the end if the the year for it to be sorted out. My guttering is leaking a lot when it rains and is causing a lot of mess where the water is splashing down into a flower bed under my kitchen window .
Hi Jayne,Thank you so much for taking time to leave us a review and for bringing the guttering repair to our attention.We sincerely apologise with the continued delay with the repair, and we honestly understand and feel your frustration with this too.Sadly, we have a huge amount of roofing/guttering repairs outstanding, and our maintenance team and contractors are working hard to complete all repairs as quickly as possible. We're also looking at bringing new contractors in to help us with the workload, however this is work in progress, but we hope to see some improvements in the near future.We will of course endeavour to bring your appointment forward where availability allows and if this is a feasible option, one of our work planners will be sure to notify you prior to changing your appointment.In the meantime, we offer our sincerest apology during this time but feel free to let us know if you have any further questions by emailing our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to help you with these.Many ThanksCustomer Service Team
5/5
TrustpilotExcellent experience
Harry has been professional, kind and very helpful throughout the whole letting process. He managed the whole process quickly and smoothly. We are very happy and grateful for making this experience less stressful for us. Highly recommend!
Hi Justina,Thank you so much for your amazing review and for your recommendation too! 😊We absolutely love how you've had the best possible experience with Harry; he's certainly made us proud, and we're delighted your journey with us went quickly and smoothly for you as well.Many thanks again for your feedback, it’s greatly appreciated and feel free to let us know if there's anything you would like our help with.Customer Service Team
1/5
Trustpilot5 months for a dissatisfied Stage one response
This company makes me laugh. Trying to blame myself for the companies incompetence. Discrimination against me working. Not able to reply to the Stage one complaint and provide a reasonable amount of compensation. The facts remain the same L&Q are covering up my situation.
Hi Jessica, We'd like to thank you for bringing this to our attention and raising your concerns. We understand your frustrations and we're really sorry that you are feeling this way. We want to assure you that we take allegations of discrimination very seriously. Upon reviewing your case, I noticed that our complaints team is in direct communication with you and are doing their best to provide you with a satisfactory resolution. Our team are keen to assist in anyway we can so please feel free to reach out via lqdirect@lqgroup.org.uk using 'Trustpilot' in you subject header. Many ThanksCustomer Service Team
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleNot even once the attend to do the work
5/5
GoogleThe customer officer was knowable,friendly and helpful
1/5
GoogleCompletly Ignored the ombudsman it does not get any worst than this 0 stars seem to care about money only
1/5
GoogleI have been waiting over a year for my four garden road side fence panels to be replaced,I have had several of your workman come and take pictures, through out last year and this year ,they keep reporting that the fence panels must be replaced ,but no one comes to carry out the work,people can now walk into my garden from the street,they are drug dealers selling near where my panels need replacing, property and the shed where I keep my mobility scooter are not safe ,there are people at night taking drugs next to my fences ,I do not feelsafe in my own home,I am a disabled lady in a wheelchair, I am continually calling London and quadrant and nothing has been done about this,it is l&quadrant responsibility to replace the panels as they are on the road side of our garden,it's not right that I am being treated in this way.
1/5
GoogleGrim housing association. I lived for two years with my whole flat completely sodden/black mould absolutely everywhere heavily pregnant and until baby was around six months. The conditions I was living in was uninhabitable and inhumane yet they didn’t give a toss, my floor collapsed completely and I was still left in the flat for two weeks ( baby crawling) with a giant hole in my collapsed living room floor whilst they found me temporary accommodation. A DECANT and yet I was expected to stay in these conditions. Please open a housing disrepair claim and take your issues straight to legal proceedings!!! I did and my whole flat was gutted top to bottom expenses paid and I received compensation! Do not let these scumbags get away with taking your money and providing disgraceful living conditions. I currently have rats in my flat now!! Will be going down the legal route once again. They will not do works unless you take the legal route! Yet there CEO lives on over £300,000 a year! What exactly does she do again?🤭
5/5
TrustpilotNipa was great and made the process…
Nipa was great and made the process easy. I am so happy with the flat
Hi Emily, Thanks so much for your 5 star review. 😊We're delighted to hear that you had such a great experience with Nipa! It's always gratifying to know that she was able to make the process easy and stress free for you. Many Thanks Customer Service Team
5/5
TrustpilotEngineer was polite and very patient
Engineer was polite and very patient, he was willing to come back when I had to drop the kids off to school and also gave me a courtesy call to say he is on his way. He seemed like he did a thorough check compare to the last engineer who went in and out of the property and only looked at the boiler. Wish all of your engineers were consistent in their checks and had this gentleman's work ethic.
Hi Sagal, Thank you so much for your review and positive feedback. 😊We always strive to provide the best service and it's wonderful to hear that our engineer was able to meet your expectations. His patience, politeness, and thorough work ethic are indeed qualities we value greatly. We appreciate your comments regarding consistency and will certainly take that on board. We aim to ensure all of our engineers deliver the same high standard of service you experienced. Many Thanks Customer Service Team
5/5
TrustpilotGas check
The engineer was friendly and did his work diligently.
Hi Ditas, Thanks for your wonderful 5 star review. 😊We're really pleased to hear such positive feedback about our engineer. We strive to provide excellent service, and we're delighted to knew he was friendly and diligent.We look forward to assisting you in the future. Many Thanks Customer Service Team
5/5
TrustpilotThe workman was really polite and…
The workman was really polite and helpful and he knew what he was doing.
Hi Fontella, Thank you so much for the 5 star review 😊We're so happy to hear that you had such a positive experience. We really appreciate your acknowledgement of his politeness, helpfulness, and knowledge. Our team strives to provide the best service possible, so it's always fantastic to hear when we've met that goal. Many Thanks Customer Service Team
3/5
TrustpilotNormal check for gas safety
Glad to know gas in the house is safe.
Hi Naomi, Thanks for your review.Your safety is of utmost importance to us, and we make this a priority. It's great to hear you feel safe in your home. Many Thanks Customer Service Team
4/5
TrustpilotFair and simple
Was simple and easy to complete, and move other issues i've had forward to being solved
Hi Georgina, Thank you for sharing your experience. It's great to hear the process was simple and easy for you to complete, and that we were able to move other issues forward for you. Many Thanks Customer Service Team
5/5
TrustpilotAnnual gas check
The gas engineer looked at the appropriate places and fixed a carbon monoxide alarm for me.
Hi Customer, We appreciate your 5 star review! 😊We're really glad that our gas engineer could help to ensure your safety by installing a carbon monoxide alarm. Please don't hesitate to get back to us if there's anything else you should need. Many Thanks Customer Service Team
5/5
TrustpilotEverything
Hi Anissa, We would like to thank you for your 5 star review!We're thrilled to hear our service was able to meet your expectations and we hope that our future interactions live up to this high standard as well. Many Thanks Customer Service Team
1/5
TrustpilotThank you for BS response but i have …
Thank you for BS response but i have had enough with L&Q and all the criminal activates you keep and nothing is changing I owe £10,000 in rent Why you not taking me court?PLEASE RESPOND SO EVERY ONE CAN SEE
Hi Mr Chin,Thank you for your review. We're sorry to read this and we would like to help. In order for us to obtain as much information as possible and help, please email our dedicated customer service team at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line. Our team is fully experienced and ready to offer the best help and advise. Many Thanks Customer Service Team
1/5
TrustpilotTAKING OUR PARCELS
HOUSEKEEPER FROM MANDEL’S HOUSE THE BALD OLD GUY IN NORTH WEST LONDON FLATS IS SNEAKING INTO OUR BLOCK AND TAKING TENANTS PARCELS HE HIDES AROUND DO NOT DO NOTHING ALL THE TIME AND GOES AROUND FLIRTING WITH A WOMAN IN THE TERRACE FLOOR LIKE A WIMP ITS THE THIRD TIME THE SAME THING SCHANTEL IS COVERING HIM AND ALLOWING HIM TO DO THINGS AGAINST TENANTS LIVING HERE SHE DOES NOT TAKE COMPLAINT AND THE PLACE IS A MESS SOMETHING NEEDS TO BE DONE SHE IS USELESS AND NASTY NOBODY LIKES HERE MANAGEMENT SO CHANGE THEM !!!!
Hi Tzrek, Thank you for sharing your thoughts and feeling with us. The comments in your review are naturally concerning to us and we would really welcome the opportunity to look into your reports in more depth. So we can do this we would need you to email us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Once received one of our dedicated team will look into your report and help in anyway possible. Many Thanks Customer Service Team
3/5
TrustpilotA month was too long to wait for 1…
A month was too long to wait for 1 hours work to be completed
Hi Sean Thank you for taking the time to share your review with us. We apologise for any delays you have experienced for your repair to be completed. Please understand we always prioritise health and safety repairs to ensure the well being of our residents. This can sometimes lead to delays for day to day repairs. We understand that waiting for a month for a repair that would only take an hour is far from ideal, and for this we hear your frustration. If you have any further concerns or queries, please feel free to email us via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header, it would be most appreciated and one of our team will be keen to assist. Many Thanks Customer Service Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 2,566 reviews rated 3.1 out of 5, followed by Sidcup with 1,731.
