LQ estate agents in London, Sidcup and Warwick

Hi Geraldine,Thank you so much for sharing your experience with us.We’re sorry to learn recommendations made by our contractor has been left ignored. This certainly isn't what we expect to hear, and we'd love to help and investigate this matter further for you.Please feel free to email your details to us, to include your full address, where one of our helpful advisors will happily help you.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your 5-star review! 🙂it’s sounds like everything went perfectly for you which is fabulous to hear!Many thanks again for leaving us a review and we hope we can help you again soon.Customer Service Team

Hi Malcolm,Thank you so much for your review! 🙂We're over the moon you've had a positive experience with the electrician and most importantly it's great to hear the issue was resolved for you.We're extremely sorry you felt the waiting time was too long and we appreciate why this would be concerning for you. Rest assured we've taken onboard your feedback as your experience with us will help us to look at ways we can further improve the repairs service we deliver to our residents.Many thanks once again for sharing this with us and we’re looking forward to helping you again soon.Customer Service Team

Hi HNY,Thank you so much for leaving us a review and we’re delighted your initial experience with Tina and other staff members was a positive experience for you.It saddens us to learn you’ve experienced lack of communication from us and furthermore to hear there were several issues of concern at the time of handing the property over to you. We can imagine the frustration this has caused you and we apologise profusely for the disappointing experience, especially with the delays moving into your new home.We’re of course open and willing to discuss your concerns in more detail and if you haven’t already reported your concerns to us, we’d very much love to hear from you.By all means, feel free to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject where it’ll be our pleasure to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Sanford,Thank you very much for bringing this matter to our attention.We're deeply sorry to learn this recently happened and we can imagine it was a worry for our residents too.We can confirm as soon as we were made aware of the issue, we instructed our contractors to attend on an emergency call out.We trust the issue with the water and gas supply has since been restored, but please let us know if you're still experiencing a supply issue inside your home and we'll be more than happy to help in resolving this for you.Contact with us is welcome through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Maddie,Congratulations on your new home! 🎉We’ve absolutely enjoyed reading your feedback and it’s wonderful to know how much Nicki was there to offer support and guidance throughout the whole process too; it certainly makes us proud to hear this.Buying a home can be somewhat daunting and a lengthy process, but it sounds like everything went perfectly for you and now’s the time to enjoy your amazing new home.Thank you so much for sharing your journey with us, your feedback is greatly appreciated, and we wish you every happiness as you begin your new journey in your new home.Customer Service Team

Hi Shanika,Thank you so much for your fabulous review! 😊Sharing your journey with us means so much and we’re truly delighted to learn of the amazing service Nicki has delivered to you.Your praises and kind words makes us happy and proud, and we’re sure Nicki will be most grateful for your kind words too.Many ThanksCustomer Service Team

Hi Naweed,We welcome your review and we're thankful to you for raising your concerns with us too.We'd very much love to gain a better understanding of the parking situation and to look at ways we can further help in resolving your concerns for you.We're deeply sorry if you've had a disappointing experience but we're always willing to discuss your concerns in more detail, and we're also happy to offer help wherever possible to obtain a resolution.To help us make it possible, we invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Feel free to reach out to us at any time and I’ll be our pleasure to arrange contact with you 🙂Many ThanksCustomer Service Team

Hi Rachael,Thank you very much for your review and for expressing your thoughts and feelings with us.We're truly saddened to learn of your views, and we offer our sincere apology for the disappointing experience you've had with us.We want more than anything for our residents and customers to be happy with the service they receive, but we totally understand from time-to-time things do sadly go wrong.We'd very much love the opportunity to gain a better understanding of your concerns and to look at ways we can offer further help and assist you in putting right what may have gone wrong.To help us achieve this, we kindly invite you to email all the details to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful too if 'Trustpilot' is mentioned in the subject line of your email when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Cheryl,Thank you so much for letting us know how your recent experience went with us.We're chuffed to hear the contractor has done a brilliant job and it certainly makes us happy to hear this too 😊Apologies for any dissatisfaction the waiting time has caused but rest assured we always offer the first available appointment, and we appreciate from time-to-time repairs may not be completed as quickly as we would like them to be.In the meantime, if we're able to help you with anything else, please do let us know and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Mr Ali,Thank you for taking time to leave us a review and for sharing your concerns with us too.We certainly feel your frustration with the lift outage, and we can imagine this is causing some difficulties amongst some of our residents too. We sincerely apologise to you for the continued delay and most importantly for the dissatisfaction and upset this matter is causing.As you may already be aware there are certain procedures we must follow especially when a Section 20 ruling applies. In the meantime, and whilst we appreciate the disappointment this causes; the team will endeavour to progress the works forward as quickly as they can and by keeping the waiting time as minimal as possible.We're of course happy to help with any further questions you may have and you're more than welcome to reach out to our dedicated team here by emailing us at lqdirect@lqgroup.org.uk. We kindly recommend 'Trustpilot' is also used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much for your taking tome to share your recent visit with us.We're so pleased everything went well with your appointment and the engineer managed to rectify the fault with your boiler. It was our absolute pleasure to help in getting this sorted for you and we're just so happy you have hot water again.We hope to be of help to you again soon, so feel free to let us know if there's anything further we can do for you 😊Many ThanksCustomer Service Team

Hi Roxie,Thank you so much for leaving us a review 🙂It makes us proud to know our operative ticked all the boxes during your recent visit and most importantly we’re thrilled you had the best possible experience too.Many thanks again for sharing this with us, your feedback is greatly appreciated, and we look forward to delivering the same level of service to you again soon.Customer Service Team

Hi Tasnim,Thank you so much for raising your concerns with us here.We'd love to gather further information so we can assist with the repairs needed inside your home, but it's important for us to obtain additional information so we can best advise you.By all means, feel free to email us the details for each repair and by providing as much information as possible about the problems you’re experiencing.Please kindly bear in mind if the rear garden is for your personal use only, this would be your responsibility as per your tenancy agreement to ensure the garden is regularly maintained, but if the garden is a communal garden, please kindly include this information within your email.Our dedicated team here are reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.You’re welcome to contact us at anytime and we’ll be sure to do our best for you🙂Many ThanksCustomer Service Team

Hi Tony,Thank you very much for your amazing review!😊We've enjoyed reading your review and we're so pleased you've found your new home with us too. Exciting times are ahead, and we sincerely hope the rest of your journey goes very well for you both.It's with pleasure to hear of your wonderful experience with Nicki and it certainly makes us proud to know she’s doing a fantastic job to ensure our customers have the best possible experience too, so once again a huge thank you for sharing this with us.Many ThanksCustomer Service Team

Hi Lu,Thank you for your review and for raising your concerns with us too.We’re so sorry there’s an ongoing repair waiting to be done, we honestly feel why this is a worry for you and we apologise profusely for the continued delay in resolving this matter.We would very much love to be given the opportunity to help, investigate the cause of the delay and to work with you in finding a resolution.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will happily do their utmost for you.Many Thanks Customer Service Team

Hi Harriet,Your review is really important to us, and we’re deeply saddened to hear of your disappointment.We always strive to offer the best service to our residents, so we’re naturally concerned to hear our services haven’t quite fulfilled your expectations on this occasion.We appreciate not having heating or hot water for a considerable amount of time is a worry for you and whilst we understand the disappointment this causes; sadly, various reasons can unfortunately prevent us from offering earlier availability. However, we’re more than willing to discuss your concerns in more detail and have the opportunity to put right what might have gone wrong for you.Please feel free to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll do everything we can to help.Many ThanksCustomer Service Team

Hi Richard,Thank you so much for rating L&Q with 4-stars following your recent experience with us.We’re delighted you had the best possible experience with our plumber and it’s certainly the kind of service our operatives always aim to provide too.Your feedback is most valuable to us, and we'd very much like to thank you once again for sharing your experience.In the meantime, we look forward to offering the same level of service to you again 😊Many Thanks Customer Service Team

Hi Susan,Thank you so much for your fabulous review!We love when our operatives go above and beyond, it really does make us proud to know we have great staff helping our residents resolving issues inside their homes too.Many thanks again for sharing your experience with us and we're super proud of Matt for delivering you with a fantastic service.We hope to be of assistance to you again soon 😊Customer Service Team

Hi Sue,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations. This is naturally concerning for us too as we always strive to deliver an amazing service to customers and residents.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email our dedicated team here with the details where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Michael,Thank you so much for your review!We're so proud of our locksmith for doing an amazing job, this is certainly the kind of service we expect you to receive too so many thanks again for sharing this with us.In the meantime, we’re looking forward to helping you again soon😊Many Thanks Customer Service Team

Hi Tracey,We welcome your review and we’re most grateful for your 5-star rating too🙂It makes us happy to know Adam delivered a fantastic service but at the same time it saddens us to learn you also experienced a disappointing service from the previous operative who attended your home.This certainly isn't the kind of service we expect you to receive, and we apologise profusely for any upset caused to you at the time too.If of course you wish to discuss this matter in more detail with us, we’ll be more than willing to listen to your concerns. Please do let us know by reaching out to us through any of your preferred channels or by email at lqdirect@lqgroup.org.ukMany ThanksCustomer Service Team

Hi Dolores,Thank you so much for sharing your recent experience with us.We're sorry to learn this is the kind of service you've experienced and we honestly understand why this has caused some dissatisfaction, but we're most grateful to you for sharing this with us as it also helps us to understand where we could do better.By all means, if there's anything further we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we’ll be sure to do our best for you.Many ThanksCustomer Servicer Team