LQ estate agents in London, Sidcup and Warwick

Hi Vladis,Thank you so much for your review!We're so sorry you experienced a gas leak, we can imagine this was a worry for you at the time but it's great to hear we acted quickly and the engineer managed to resolve the problem.It truly is wonderful to read such amazing feedback and we're so pleased you had a 5-star experience as well.Many thanks again!🙂Customer Service Team

Hi Charles,This is great news and thank you so much for taking the time to let us know how your recent visit went for you.We're truly delighted you had a 5-star experience 😊Many ThanksCustomer Service Team

Hi Customer,Thank you so much for amazing review!We love that you have the pleasure of the same engineer, it certainly makes a difference to see the same friendly face delivering a fantastic service.Most importantly we're thrilled you've had a 5-star experience and you're happy with the service received as well.Your feedback certainly helps us to understand of the great things our contractors are doing for our residents too so a huge thank you once again for sharing your experience with us.In the meantime, we look forward to helping you again, hopefully sometime soon 😀Customer Service Team

Hi Elton,We're so thankful for your review and it's lovely to know you're always happy with the service you receive from us.Thank you for also sharing your experience with K&T and we can see why you're feeling tired. It saddens us to hear this is happening too and we certainly wouldn't expect our contractors to turn up unannounced, so we're deeply sorry to learn this is happening to you.It's so important for us to know when things like this happen and we kindly invite you to let us know if this happens again and we'll be sure to look into this matter further. Contact with us is welcome through any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it’ll be our pleasure to help😊Many ThanksCustomer Service Team

Hi Norah,Thank you so much for bringing this matter to our attention and we're truly sorry to hear the Swale engineer on this occasion wasn't as helpful as others that have previously been in your home.Whilst we appreciate pipes are unsightly it's highly recommended for pipes to be left exposed as it’ll allow easy access should there happen to be an emergency situation. However, we certainly feel your dissatisfaction especially when it’s never been an issue before, and rest assured we've certainly taken onboard your feedback.If of course there's anything further we can do to help, please do let us know and it’ll be our pleasure to do our best for you.We have an amazing team who are reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Marie,Thank you so much for the 5-star review!It sounds like everything went perfectly for you and we can't thank you enough for sharing your recent experience with us too.We're looking forward to helping you again soon, so feel free to let us know if we can help you with something else 😊Many ThanksCustomer Service Team

Hi Emma,We understand and it's absolutely fine, and we still welcome the feedback you kindly left us 😊Thank you for also letting us know about the timing of your appointment and whilst our contractors endeavour to do their utmost to accommodate your request, unfortunately they're not guaranteed. We sincerely apologise if this wasn’t explained to you at the time of booking, but we hope this information helps for any future appointment arranged with us or with our contractors.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for leaving us a review following your recent visit with Swale🙂We're delighted you had a positive experience, and the engineer was a pleasure to be with during his recent visit.Your feedback truly means a lot to us, and we thank you once again for taking the time to let us know how your appointment went for you.Customer Service Team

Hi J Morris,Thank you so much for your feedback and for rating your recent experience with 4-stars.Indeed, we conduct gas safety checks yearly and it's also important for us to ensure our residents have that reassurance of being safe in their homes too.Many thanks for sharing your experience with us and we're delighted you're happy with the service received.We're looking forward to helping you again soon 🙂Customer Service Team

Hi Abdul,Thank you very much for your 5-star review!Your feedback means the world to us and we’re over the moon to learn you’re happy with the service received. We hope we can help you again soon😊Many ThanksCustomer Service Team

Hi Customer,Thank you so much for sharing your concerns with us and we're very sorry to learn you've had a disappointing experience with Swale.We feel your upset with what's happened, and we'd very love to help and put right what went wrong with the timer repair.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our friendly and helpful advisors will gladly help you in resolving this matter.Many ThanksCustomer Service Team

Hi Montserrrat,Thank you very much for rating your most recent experience with 5-stars! 🙂This means so much to us but most importantly we’re delighted your recent experience was a good one and the operative was polite and professional during the time spent in your home.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Jan,Thank you for leaving us a review and for taking the time to explain your difficulties with us.As long as we're aware of the information at the time of arranging your appointment we'll be sure to pass on the necessary details to our contractor for you.We're very sorry if this process wasn't previously followed and we feel the frustration this causes but we hope you find this information helpful when your next appointment is due.If of course there’s anything further we can do for you, please let us know by emailing our dedicated team here at lqdirect@lqgroup.org.uk where it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Mothiraj,Thank you so much for taking the time to leave us a review.We're chuffed to hear you're happy, it makes us happy to hear this too😀It's always with great pleasure to help and we look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Katerina P,Thank you so much for your 4-star review!🙂We’re so pleased you had a great viewing experience with Sefik and we’re very proud to know he’s delivering a fantastic service to our customers, even during those difficult times when things don’t go quite as planned which us fantastic.Your kind words truly are appreciated and we’re always available if you have any questions we can gladly answer for you.Many ThanksCustomer Service Team

Hi Natasha,We’re delighted you’ve had a 4-star experience😊It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate hearing about your experiences with us.Many thanks again for your review and we look forward to helping you again soon.Customer Service Team

Hi Clement,We welcome your review and we thank you for sharing your thoughts and feelings with us.We would like to reassure you we certainly do have a duty of care for our residents, and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to learn your views.Whilst we appreciate at times it can be difficult to reach us, we’re always willing and open to discussing any concerns you may have, as well as working with you in finding a resolution. With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our utmost pleasure to help you. Many ThanksCustomer Service Team

Hi Clemency.Thank you so much for leaving us a review.We’re saddened to learn this is the kind of service you’ve experienced with us, and we apologise profusely if we haven’t fulfilled our obligations.We’d love to learn more about your concerns and to help assist in putting right what went wrong.Please feel free to email our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many Thanks Customer Service Team

Hi Mrs Damba,Thank you very much for your amazing review!Your feedback certainly helps understand of the fantastic service our contractors are doing whilst in our resident’s homes too.We’re super delighted all went well with your appointment, our contractor has certainly made us proud 😊Many Thanks Customer Service Team

Hi Customer,Wow! Thank you very much for your glowing review!😀We’re super proud of Sefik for delivering such amazing service and it makes us happy to know you’re delighted with the experience you’ve had too.We’re sure Sefik will be just as grateful for your feedback so we honestly can’t thank you enough for taking time to share your journey with us Many ThanksCustomer Service Team

Hi Gary,We’re extremely sorry to learn of your feelings and we sincerely apologise if you’ve had a disappointing experience with us.We’d like to have the opportunity to make amends as well as help you with anything that’s causing concern.We have a fabulous team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to drop us an email with ‘Trustpilot’ as your email subject and we’ll be sure to do our best for you.Many Thanks Customer Service Team

Hi Daniel,We’re so thankful for your review and for very sorry to learn of the disappointing experience you’ve had with K&T.Understandably problems with appointments can be somewhat frustrating, annoying as well as cause an inconvenience so we really to feel your frustration and sympathise with you when this happens. We are aware some engineers out of courtesy do call our residents, but we understand this isn’t essential however we certainly welcome your feedback with this.When a missed call has taken place, engineers are expected to leave a calling card so we’re very sorry if this didn’t happen on this occasion, but we thank you for also making us aware this is happening too.As you may already be aware gas safety checks are essential, and our letters are automatically generated until a valid gas safety certificate is on file. Therefore, we’re unable to prevent the letters from being sent even during situations like you’ve unfortunately experienced but once again, we’ve certainly taken onboard your feedback and perhaps better communication would be a much better experience for our residents.Rest assured all of your feedback has been noted as we’re always looking at ways we can further improve the service we deliver, and your experience with K&T will certainly help us along the way.In the meantime we’re here for you and if you still need further help regarding this matter, by all means please let us know by email at lqdirect@lqgroup.org.uk (with Trustpilot as the email subject) where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team