LQ estate agents in London, Sidcup and Warwick

Hi Abi,Thank you so much for your amazing review!😊Your praises for Richard at our Darwin Green scheme have certainly made us proud and we’re so pleased you’ve had a wonderful experience.We’re sure Richard will be delighted with your kind words too so thank you so much for sharing them with us.Wishing you all the best Abi as you continue your journey with us and feel free to reach out to us at any time if there's anything you need help with, and it'll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Billy c,Thank you so much for your review.We're so saddened you're unhappy with the service received from us and it's most disappointing for us to hear that no one is willing to help you.Our dedicated team here would love the opportunity to help and assist you in raising your concerns with our Aftercare Team.To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi RB,Thank you so much for taking the time to leave us a review and for bringing each of your concerns to our attention.We're very sorry you've had a disappointing experience and we apologise profusely for the continued delay with some repairs.We'd very much love to investigate each of your concerns and provide an update on how the repairs are progressing, but to help us achieve this we just need to gather further details from you. With this in mind, we kindly invite you to reach out to us by email where our dedicated team will gladly offer their help in providing this information.Please kindly address your email to lqdirect@lqgroup.org.uk and it'll be most helpful to us as well, if 'Trustpilot' is used as your email subject when contacting us on this occasion.In the meantime, we look forward to hearing from you and helping you soon😊Many ThanksCustomer Service Team

Hi Sahra,Thank you so much for your awesome review!We love how much you value our operatives, and it makes us super proud to know they always deliver such amazing service.We can’t thank you enough for sharing your thoughts with us too, your feedback means so much to us, and it certainly helps us to understand of the fabulous job they’re doing whilst out and about in our resident’s homes.Many thanks again for your feedback and we’re looking forward to helping your again soon😊Many ThanksCustomer Service Team

Hi Mailyaganam,Thank you so much for taking the time to leave us a review and for expressing your thoughts and feelings with us too.We've certainly taken onboard your feedback and we apologise profusely if our repairs policies are not what you hoped for. We fully understand and appreciate your dissatisfaction and your feedback certainly helps us to understand where an improved service would be welcomed.With all maintenance related issues, we'll always offer repairs to rectify the issue unless things happen to become beyond repair, whereby we'll consider a full replacement. We’re saddened to learn you’re appear unhappy with a repair, but we’d like you to know were here for you and we’re always willing to discuss your concerns in more detail with you.If we can be of further help, please let us know by email at lqdirect@Lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to assist with your enquiries.Many ThanksCustomer Service Team

Hi Elias,Thank you for your review and for bringing this matter to our attention.We're very sorry it's taking a long time to get back to you, but rest assured it's not usual for this to happen as quite often we're also waiting for the property to be ready prior to inviting customers for viewings.With this aside, we'll be more than willing to help, and we'd love to have the opportunity to make sure we've received your email showing an interest in one of our homes.To help us achieve this, please can you kindly email the details to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiry.Many ThanksCustomer Service Team

Hi Gillian,Thank you so much for taking the time to leave us a review.We welcome your feedback and we're very sorry the service you recently received from us was a disappointing experience from you.When allocating appointments for all repairs we'll always offer our first available appointment. However, we understand the offered appointment may seem quite far away so we honestly feel your frustration when this happens, and it certainly wouldn't be our intentions to cause so much upset.Sometimes repairs can be brought forward (subject to availability) and if this was to happen our work planners would be sure to contact you to let you know when space becomes available.With this aside Gillian, we're always willing to discuss your concerns or worries with you, and if we can be of further help or assistance, please let us know by reaching out to our amazing team here where we'll be sure to do our best for you.We're reachable by email at lqdirect@lqgtroup.org.uk and we kindly request 'Trustpilot' is used as your email header when contacting us on this occasion.In the meantime, we look forward to hearing from you and we’d like to wish your husband all the best with his upcoming treatment which we can imagine will be a worrying time for you all.Many ThanksCustomer Service Team

Hi Beverley,This is absolutely fine; there’s no pressure and we understand if now isn’t the right time.In the meantime, if there’s anything we can do, please let us know by emailing our dedicated team at lqdirect@lqgroup.org.uk where it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Ohh Rawzii,Thank you so much for your amazing review! 🙂We absolutely love this and were overwhelmed with your kind comments too.It’s so nice to read such amazing feedback and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again and we look forward to helping you again soon.Customer Service Team

Hi Christine,Thank you so much for your fabulous review!Firstly, we’re saddened to learn you had a major leak and we can imagine at the time this was worrying experience for you, but we’re super proud of our staff for acting so quickly in such circumstances and arranging for one of our plumbers to attend your home on an emergency call out.Although a repeated visit was required, we sincerely hope the leak was made safe during this time and until another plumber returned to rectify the cause.It truly is wonderful to read such amazing feedback so a huge thank you for sharing your most recent experience with us too.In the meantime, we shall look forward to helping you again 😊Many ThanksCustomer Service Team

Hi Steven,Thank you so much for your 5-star review!😊We’re so pleased we’ve ticked all the boxes; it’s reassuring for us to hear this too. It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Terence,Thank you so much for your review! We’re very sorry the repair took longer to complete than expected and we apologise profusely for the disappointment and any inconvenience caused to you.We honestly sympathise with you when this happens, and we understand the annoyance of this too. We understand on this occasion the issue unfortunately was caused by a reoccurring problem but most importantly we’re also thrilled a resolution has finally been found. Hopefully there will be no further issues but if for any reason it happens again, feel free to let us know and we’ll be happy to help.Many ThanksCustomer Service Team

Hi Kuhu,We’re very sorry to see your 1-star review but we appreciate you taking time to share your experience with us so far.We can honestly say we feel the upset this is undoubtedly causing, and we’re also saddened there were several issues that needed addressing in the property.It’s really unusual for this to happen because when properties become vacant, they’ll go through our process to ensure the property is ready for reletting. However, we appreciate at times things sadly do go wrong but we’ll do everything to ensure they’re rectified as quickly as possible.Having investigated this matter further, we understand you’ve been in touch and raised your concerns with us in the way of a complaint. We’d like to reassure you your complaint is still being worked on, and our complaint handler will keep you informed as soon as we have further information we can share with you. We’ll of course keep your complaint active until a final resolution has been achieved.In the meantime, if you have any further questions or if there’s anything else you may need our help with, please do let us know by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email header.Please bear us in mind and feel free to reach out to us at anytime where it’ll be our utmost pleasure to help.Many Thanks Customer Service Team

Hi Mrs Wroe.We really appreciate your time in leaving us a review and for rating your most recent experience so highly.It’s always lovely to hear about our residents’ experiences with us and although you waited a long time for the repair to be completed, we’re also over the moon you’re pleased with the outcome and had a wonderful experience with our operatives.Your feedback really means a lot to us, and we can’t thank you enough for letting us know how everything went for you too. In the meantime, we look forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Mrs Manu,Thank you so much for taking time to leave us a review!it’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s something else, we can do for you 😊Many ThanksCustomer Service Team

Hi Angela,Thank you so much for your fabulous review!Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your thoughts with us here, we certainly value your feedback and we’re looking forward to helping you again 😊Customer Service Team

Hi Ms,Thank you very much for leaving us a 4-star review 🙂Your feedback is highly appreciated and it’s lovely to hear you had great help and support throughout your journey with us. It’s certainly reassuring for us to hear this too and we absolutely love that you’ve had a positive experience.We hope you’ve settled well into your new home, and we wish you every happiness as you continue to make your new home yours.We’re of course here if you need help with anything, and you’re more than welcome to reach out at anytime where it’ll be our pleasure to do our best for you.Many Thanks Customer Service Team