LQ estate agents in London, Sidcup and Warwick

Hi Matt,Thank you so much for leaving us a review and for expressing your feelings with us.We always try our hardest to provide our residents with the best possible service so it’s naturally concerning for us to hear off views too.We apologise profusely for the disappointing experience you've and we're very sorry if the service you've previously received from us had failed to meet your expectations. Understandably it’s a worry when issues are left unresolved, and we feel your frustration when this happens too.We’re here to help and it’ll be our pleasure to investigate the cause for this to happen, and to look at ways we can further assist in helping you find a resolution.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our helpful advisors will gladly offer their help and assistance to you.Many ThanksCustomer Service Team

Hi Geraldine H,Thanks so much for rating your recent experience so highly!We’re thrilled to hear you’ve had the best possible experience and you’re pleased with the inspection that was carried out by our gas contractor.It’s so lovely to hear this and we’re so grateful to you for taking the time to let us know too.We hope we can help you again soon 🙂Many ThanksCustomer Service Team

Hi Maria,Thank you very much for taking the time to let us know of your experience with us.It makes us proud to know our engineer ticked all the boxes during your recent visit and most importantly we’re thrilled you had the best possible experience too.Many thanks again Maria! We look forward to delivering the same level of service to you again soon 🙂Customer Service Team

Hi Michael,Thank you so much for your 5-star review! 😀We welcome your feedback, and we thank you for rating your recent experience so highly too.We're looking forward to helping you again so please do let us know if there's anything else your would like our help with.Many ThanksCustomer Service Team

Hi Rahman,Brilliant! Thank you so much for letting us know! 🙂We're delighted all went well with your appointment and you received a 5-star service too.Many thanks again for your feedback, it’s greatly appreciated and we're looking forward to helping you again.Customer Service Team

Hi Eminta,Fantastic! Thank you so much for sharing this with us 😊It's great to hear the engineer is delivering a professional service and we can't thank you enough for taking the time to let us know too.Many ThanksCustomer Service Team

Hi Joan,Thank you for your 4-star review!It's so lovely to hear you had a helpful experience with Yaz. Your kind review means the world to us, and it helps us to understand of the amazing job our staff are doing for our residents and customers too. Yaz will be delighted with your kind comments and to know how much you've appreciated speaking with her as well.Many thanks again for your feedback! 🙂Customer Service Team

Hi Damian,Thank you so much for taking the time to share your experience with us.We've enjoyed reading your review and we're over the moon to learn you’ve had the most wonderful experience. Phoebe has certainly made us proud, and it makes us happy to know how much she's helping our customers during their journey with us too.Many thanks again for your amazing review and feel free to reach out to us if there's anything further we can do for you 🙂Customer Service team

Hi Amma,We really appreciate you taking the time to share your experience with us, and we’re thrilled to know the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff act accordingly and deliver an amazing service to get super quick results, especially within an emergency situation like yours.Many thanks again for your wonderful feedback, its greatly appreciated and we hope we can help you again soon 🙂Customer Service Team

Hi Aminul,Thank you very much for your wonderful review! 🙂We’ve absolutely loved reading your review and we can’t thank you enough for sharing your amazing journey us.It’s so nice to hear Tina was there to offer help and support with those unfortunate hitches, and it’s great to know they didn’t impact you too much.We honestly can’t thank you enough for your feedback, Tina will be most appreciate of your review too.Many ThanksCustomer Service Team

Hi Mack Hicks,Thank you so much for your 5-star review! 😊We're chuffed everything went so well for you and you're happy with the service you received from us.Your feedback certainly makes us proud to know our staff are delivering an amazing service which is exactly the kind of service we always aim to achieve in delivering too.Many thanks again for your amazing review and we look forward to helping you again.Customer Service Team

Hi Justin,Congratulations on your new home! 🎉We're delighted you're loving your new home and we're so pleased your whole journey with us went smoothly for you. This is truly wonderful to hear, and we’re most appreciative of your amazing review too.Wishing you every happiness and all the best as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Yvonne,Thank you so much for your kind review and heartfelt comments 😊We’re truly overwhelmed by your feedback, and we’re glad you’re loving the service from our Neighbourhood Hood Housing Lead (previously know as Housing Managers). It certainly makes a whole world of difference when your greeted with a friendly smile and effort is made in visiting residents.Many thanks for sharing this with us, it truly is greatly appreciated and we’re sure Sherli will be delighted with your wonderful review too.Customer Service Team

Hi Deborah,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We’re deeply sorry if our services haven’t quite met your expectations and we certainly feel your frustration this when this happens.We’re of course here to help wherever we can and we’ll always be willing to help with any questions or concerns you may have.If we can be of further assistance and help put right what may have gone wrong, we’d very much love to hear from you to help us make it possible.With this in mind, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our advisors will gladly do their best to help. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Abdul,Thank you so much for your fabulous review!Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for personal opinions with us, it’s much appreciated and we’re looking forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Emily,Thank you very much for leaving us an amazing review! 🙂Your feedback is highly appreciated and it’s lovely to hear Tina is helping and supporting you throughout your journey into a new home. It’s certainly reassuring for us to hear this too and we absolutely love that you’ve had the best positive experience.Wishing you all the best Emily as you continue your journey with us, and we’re always willing to help if there’s anything we can do for you.Many Thanks Customer Service Team

Hi Sharon,Thank you so much for your short and sweet review!We absolutely love that you've had a friendly and helpful experience with us. Your feedback truly makes us happy and proud to know our staff are delivering a wonderful service too.Many thanks again for your fabulous review and for making us smile 😊Customer Service Team

Hi S Y,Thank you so much for expressing your thoughts and feelings with us.Although you appear unhappy, we would like you to know we value your feedback, and we apologise profusely if we’ve failed to meet your expectations.As an organisation whose staff are passionate and strive to deliver an amazing service, your comments are naturally concerning for us too.By all means, if there’s anything we can do to help you, we’d very much love to hear from you.Please do let us know by emailing any concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll gladly arrange contact with you.Many ThanksCustomer Service Team

Hi Graham,We value your review and we thank you for sharing your recent experience with us.We're so sorry for any confusion with the repair and for the inconvenience caused to you.It's good to hear the guttering was cleaned and we trust you're happy with the outcome. If for any reason you need further help from us, please do let us know and we'll be sure to further assist you.We're reachable through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk. Please kindly ensuring 'Trustpilot' is mentioned in the subject line as this information will be most helpful to us as well.Many ThanksCustomer Service Team

Hi Angela,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our maintenance team are delivering a great service to our residents too.Feel free to let us know if there's anything else we can do for you and it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi Rachel,Thank you so much for your fabulous 5-star review! 😊It’s always a pleasure to learn of the fantastic service received whilst our operatives are spending time in our residents’ homes, so we really do appreciate and value your feedback.We're looking forward to helping you again.... hopefully sometime soon.Many ThanksCustomer Service Team

Hi June,Thank you so much for your review.We're truly sorry for the experience had with us yesterday, this certainly isn't what we expect to hear, and we offer our apology for the disappointment this has caused.We continue to apologise for the delay with the fencing repair and we honestly understand and appreciated why this is concerning for you.Internal conversations are taking place between different departments and we're hoping to have an update for you soon. In the meantime, we've made our Customer Liaison Officer aware of your contact through this channel and we’ve also expressed your dissatisfaction with the long delay in completing this repair.If of course you have any further questions for us, our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and you're more than welcome to reach out to us at any time where we'll gladly do our utmost to help. It’ll be most helpful to us as well if you can use ‘Trustpilot’ as your email header.Many ThanksCustomer Service Team

Hi Martin,We welcome your review and we thank you for sharing your experiences with us as well.We're very sorry the roof repair above your bay window took a long time to complete but we're so pleased you're happy with the outcome.Unfortunately, we are experiencing quite long delays with all roofing repairs and we're working hard to resolve this issue. This is currently work in progress and we're hoping a more improved service will be available in the coming future.In the meantime, if you would like an update on the main roof repair, we'll be more than happy to help you in providing this information. Please feel free to drop us an email with your details and we'll be sure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.We hope to hear from you soon 😊Many ThanksCustomer Service Team