LQ estate agents in London, Sidcup and Warwick

Hi, Thanking you for your 5-star review! 😊Your feedback is greatly appreciated, and we're so pleased the operative was friendly and efficient during his visit to your home.We're also very happy the repair was resolved for you, but feel free to let us know if there's anything else we can help you with, and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Philip,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for the confusion with the trades for this particular job. We've certainly taken onboard your comments and would like to offer our help in putting this right. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help. Many Thanks Customer Service Team

Hi William,Thank you so much for your awesome review!It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with the gas engineer.We most certainly value your feedback so a huge thank you once again for sharing your recent experience with us.We’re looking forward to helping you again soon 😊Customer Service Team

Hi Jeff,Thank you so much for your amazing review! 🙂It’s so nice to read such amazing feedback and it certainly makes us proud to know you’ve had a pleasant experience and your happy with the works completed inside your home.Many thanks to you again for sharing this with us, it’s a pleasure to help you and we look forward to helping you again soon.Customer Service Team

Hi Scott,Thank you so much for taking time to leave us a review! 😊it’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Michele,We certainly value your feedback and we thank you for taking the time to share your views with us.Whilst we appreciate and welcome your concerns we’d also like to apologise if our services haven’t quite met your expectations.With all appointments the initial visit to your home is usually to assess the works needed, and the time needed to complete the repair. Quite often additional materials may be needed which we order from suppliers and further arrangements will be made with yourself to return and complete the repair. Nevertheless, if time allows and our operatives have everything to be able to complete the repair during their first visit, they’ll be sure to do so, but we appreciate and understand this may not always happen to which we apologise for any inconvenience this causes you.We sincerely hope the above helps to clarify the procedures we follow with repairs and why some repairs unfortunately cannot be completed during the first visit. Rest assured we’ll certainly log your feedback as it helps us to understand where a better service delivered from ourselves and from our contractors would be welcomed.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi Mervin,We’re delighted you’ve had a 5-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate and value you for sharing your experience with us.Many thanks again for your feedback and we look forward to helping you again soon 😊Customer Service Team

Hi Amer,It saddens us to see your 1-star review and we're very sorry if our services haven’t met your expectations.Although you appear dissatisfied, your review is still important to us and we're always willing to discuss anything that maybe causing concern.You're more than welcome to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our absolute pleasure to help with any questions or enquiries you wish to raise with us.Feel free to reach out to us at anytime and we’ll be sure to do our best for you 🙂Many ThanksCustomer Service Team

Hi Tracey,Thanking you for your 5-star review! 😊Your feedback is greatly appreciated, and we're so pleased the operative was polite and efficient during his recent visit to your home.We hope everything was resolved for you but feel free to let us know if there's anything else we can help you with, and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi A Morris,Thank you very much for rating our plumber so highly.It certainly sounds like everything went amazingly for you and it makes us happy to know you’re delighted with the work too.Many thanks again for sharing this with us and we hope we can be of assistance again soon 🙂Customer Service Team

Hi Gillian,Thank you so much for sharing your recent experience with us.We're thrilled everything went well with your appointment and you're happy with the outcome too.Your feedback certainly helps us to understand of the amazing work our maintenance team are doing so we really do appreciate your feedback.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Zbigniew Kapler,Thank you so much for your review.We're so pleased you're happy with the outcome following your recent repair and we appreciate you sharing this with us too.We certainly feel your dissatisfaction regarding sound proofing your home but unfortunately this would be seen as a home improvement as opposed to a repair. Regrettably we're only able to offer a repair service, and we're very sorry that sound proofing isn't something we're able to offer at this moment in time. However, we've certainly taken onboard your feedback as it helps us to understand where our residents would like to see a more improved service.If, however you have any further questions, we'll be more than happy to help with these. You're more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where one of our helpful advisors will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Andrew,We welcome your review and we thank you for sharing your thoughts and feelings with us too.We're saddened to learn there’s several issues of concern and we offer our sincerest apology if our service hasn’t quite met your expectations, but we fully understand why some of the issues mentioned would be worrying for you.We would love to offer our help with any outstanding concerns and to work with you in finding a resolution. To help us achieve this Andrew, we kindly invite you to email the details to us where one of our advisors will be more than willing to help.We're reachable at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject which'll be most helpful to us as well.Feel free to drop us an email at anytime and it’ll be our utmost pleasure to do our best for you 🙂Many ThanksCustomer Service Team

Hi Z Luyeye,Thank you very much for taking the time to leave us a review! 😊This means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi John,Thank you so much for leaving us a review and for bringing this matter back to our attention.We understand the works are with our complex project team and whilst we appreciate the disappointment this causes, unfortunately more complexed repairs can take a considerable amount of time to complete.However, we would love to arrange contact with you to discuss your concerns in more detail and to provide you with an update on the current situation.With this in mind, please can you kindly email your details to our dedicated team at lqdirect@lqgroup.org.uk where we’ll be happy to arrange contact with you. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi David,We’re saddened to learn of your feelings, and we apologise profusely if haven’t met your expectations. This is a worry for us too as we always strive to offer an amazing service to our customers and residents.We’re here for you and if there’s anything you would like to discuss in more detail with us, please let us know and we’ll be more than happy to arrange contact with you.We have a fantastic team here willing to help and you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Feel free to reach out and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Lidia & Pedro,Congratulations to you both on your new home! 🎉Very exciting times for you both and we're so pleased you've chosen your home with us.We’re truly overwhelmed with your amazing review and for letting us know about the great help and support Joanna has shown in helping you with your journey into becoming homeowner’s. Your feedback makes us super proud to know Joanna has been amazing throughout and is doing a wonderful job for our customers too.We honestly can’t thank you enough for sharing this with us and for rating your experience with the full 5-stars.Wishing you both all the happiness in the world, we hope you both make lots of happy memories in your new home too.Many ThanksCustomer Service Team

Hi Mel,Thank you so much for leaving us a review following your experience with Tina.We're truly delighted you've had an amazing experience and Tina was there to support you throughout your journey with us.Your kind review has certainly made out day and we just know Tina will be most appreciative of your fabulous review too.Many thanks again Mel! 😀Customer Service Team

Hi Maria,Thank you so much for leaving is a review and we're very sorry the engineer failed to provide you with the advice as mentioned within your letter.We'll be sure to pass on your feedback for you, and hopefully this’ll prevent the same from happening again.In the meantime, if there's anything further we can do, please kindly let us know by contacting us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Anna,We're deeply saddened to hear of your feelings and at the same time we appreciate you sharing your feelings with us too.All our reviews are from genuine experiences with our residents and customers and we're very sorry if your experiences haven't been the same. It's naturally concerning for us to learn this too, but we’d like you to know we’re always willing to discuss any concerns in more detail with you and of course offer our help and support wherever we possibly can.We have an amazing team willing to help and you’re more than welcome to reach out to us at any time at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Consumer,Thank you very much for sharing your recent annual gas safety inspection with us 😊We’re so pleased you had a good and informative experience, and you’ve rated the service with 5-stars. It makes us happy to hear this too and we’re most appreciative of your amazing feedback.Many ThanksCustomer Service Team

Hi John,Thank you so much for sharing your experiences with Swale 🙂We feel your dissatisfaction with the early contact for the annual gas safety appointment and we're extremely sorry for the disappointment caused to you.Unfortunately John, it isn't unusual for this to happen with our gas contractors as it's highly important for us to have a valid gas safety certificate for your home prior to the existing certificate expiring. With this said, if the contractor’s appointment isn't suitable there shouldn't be any issues in changing the date to a time more convenient, so we're truly sorry for the unhelpful experience you’ve recently had with Swale.Rest assured we’ve taken onboard your feedback as it helps us to understand where a more improved service would be welcomed so we can’t thank you enough for sharing your thoughts and feelings with us.If of course there's anything further we can do for you, please do let us know and it'll be our utmost pleasure to help. Contact with us here is by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Mariam,We welcome your review and we're most grateful to you for sharing your experience with K&T.We're extremely sorry to learn this is the kind of service you've received from them, and we apologise profusely for the inconvenience caused to you.We've certainly taken onboard your feedback Mariam, and we'll be sure to pass this information on as it helps our management team understand where our contractors could do better so hopefully the same issue won’t happen again.In the meantime, if there's anything more we can do for you, please do let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team