LQ estate agents in London, Sidcup and Warwick

Hi Doyle,Thank you very much for your 5-star review! 🙂We’re so pleased to hear the engineer was polite and done and excellent job.It’s certainly the kind of service we expect our residents to receive too, so we can thank you enough for taking time to let us know of your experience with us.Many ThanksCustomer Service Team

Hi Claudia,We welcome your feedback and we appreciate you taking the time to share your thoughts and feelings with us.We feel your frustration and we sympathise with you for the time spent trying to be heard. We can imagine this would be upsetting and we offer our sincerest apology for any upset and inconvenience caused.Your comments are valuable to us and we've certainly taking these on board. As an organisation who's passionate about the service we deliver, we want you to know your feelings have been noted and they'll certainly help us to implement changes moving forward. In the meantime, we're open and willing to discuss your review in more detail and if there's anything you specifically need help with, please contact us and it'll be our pleasure to arrange for contact to be made with you.We have an amazing team who can be reached by email at lqdirect@lqgroup.org.uk and we recommend your email subject contains 'Trustpilot' when contacting us through this channel.Many ThanksCustomer Service Team

Hi Teik Ooi Loi,Thank you so much for leaving us a 5-star review!We just love how you've had the most helpful and informative experience with our sales team, they truly are a great team, and it makes us proud to know they're delivering an amazing service too.Many thanks again for your feedback, it's much appreciated, and we wish you many years of happiness in your new home 😊Customer Service Team

Hi Mert,Thank you so much for sharing with us and for rating your experience with the full 5-stars! 🙂We’re truly overwhelmed with your comments and we’re also over the moon Mubin made sure you had a delightful experience.It's great to know you are impressed with the property too, and you’re loving the professionalism from us as well.Your feedback truly means the world to us and feel free to let us know if you have any further questions you would like our help with.Many ThanksCustomer Service Team

Hi Ron,We appreciate you taking the time to leave us a review and for sharing your thoughts and experiences with us.We're chuffed to hear you're happy with the service received by our pest control contractor and we trust they're doing a great job in helping you too.Thank you for also sharing your dissatisfaction following a mould clean in your home and we apologise profusely if we've failed to meet your expectations on this occasion.We will of course help in resolving the cause of the mould and do everything we can to prevent the mould from returning, but regrettably any internal decorating works that are needed following these works would unfortunately be our resident’s responsibility. Understandably this is disappointing news for you and we're very sorry we're unable to provide you with this service, but we hope you can appreciate it's important we always adhere to our policy and procedures. In the meantime, we'll be sure to note your feedback as it helps us to understand where a more improved service would be welcome. We've also included a link below to our 'Home & Maintenance Booklet' which we're hoping you'll find useful as it contains lots of helpful information on what repairs you can expect from us too.https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfIf you have any further questions for us, you’re more than welcome to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our advisors will be happy to help.Feel free to reach out to us at any time and it'll be our pleasure to do our best for you 😊Many ThanksCustomer Service Team

Hi Dee-Ann,Thank you so much for leaving us a 4-star review!Your feedback truly means the world and we’re absolutely delighted our plumber was friendly and acted professionally whilst in your home, it’s reassuring and satisfying for us to hear this too.We’re very much looking forward to helping you again 😊Many Thanks Customer Service Team

Hi Seyoum,We welcome your review and we thank you for taking the time in sharing your most recent experience with us.Rest assured we've taken onboard your feedback and we offer our apology for any upset our letters have caused you.Regrettably as gas safety inspections are a legal requirement it’s essential and important for us to ensure we’re complying. With this in mind, sadly these letters are automatically generated from our system and we're unable to prevent them from being sent. However, we appreciate receiving these letters can be quite upsetting, but it's certainly wouldn't be our intentions to cause you to feel this way and we’re very sorry.Thank you for also sharing with us the service you received from our contractor and we're deeply sorry to learn you had an unhelpful experience. This certainly isn’t what we expect to hear, and we apologise profusely for the experience had but we’ve certainly noted your dissatisfaction regarding this.If of course there’s anything further we can do to help or if you wish to discuss your review in more detail with us, we’ll be more than willing to do so.You’re more than welcome to reach out to our dedicated team at lqdirect@lqgroup.org.uk where one of our helpful advisors will gladly help with any concerns you may have. It’ll be most helpful for us as well if ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Waziri,Thank you for taking time to share this with us and we’re truly sorry to hear our gas contractor has failed to meet your expectations.We honestly appreciate why this would be disappointing for you especially if other engineers have previously made the effort to check the radiators inside your home.If we can be of further assistance, we'd very much love to hear from you to help us make it possible.Contact with our dedicated team here is via email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.You’re more than welcome to reach out to us at anytime and I’ll be our utmost pleasure to help you 🙂Many ThanksCustomer Service Team

Hi Asj Mehmood,We’re so grateful to you for taking the time to leave us a review and for rating your recent experience with 5-stars!We’re pleased to hear you’re satisfied with the helpful service received from us, it makes us happy and proud to hear this too 😊If of course there’s anything else you need help with, we’re always here for you and you’re more than welcome to reach out to us at any time where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Douglas,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our operatives are delivering a great service to our residents too.We’re looking forward to helping you again and we look forward to delivering the same high-quality service to you.Many ThanksCustomer Service Team

Hi David,Thank you very much for taking the time to leave us a review following your most recent experience with Swale.It’s saddening us to hear this is the kind of service you’ve received, and we honestly feel your frustration with the difficult experience you encountered with Swale’s Customer Service Team and with their booking portal, but we truly appreciate and welcome your feedback.Our sincerest apology to you David for the experience had, we understand the difficulties it can be with our working residents when access is needed to your home. As gas safety inspections are essential and are a yearly requirement, our contractors must ensure a valid gas safety certificate is in place prior to the existing certificate expiring. This is one of the reasons why our contractors start the process much earlier than expected as they realise some residents may not be available to allow access if left much later.We have of course taken onboard your feedback and we’ll be sure to pass this on as it also helps us to understand what went wrong, and furthermore if there’s anything we can do to help our contractor to ensure the same doesn't happen again.In the meantime, if you have any further questions or if there’s anything further we can do to help, please let us know by emailing us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Zak A,This is amazing and congratulations! 🎉🎉Purchasing a home is a massive achievement and we're so happy you've chosen to purchase your home with us.Thank you so much for sharing your journey, Joanne will be delighted and appreciative of your amazing feedback too.Many thanks again and we wish you all the happiness in your new home.Customer Service Team

Hi Danae,Thank you very much for your review and kind words for Tina 😊She has certainly made us proud, and we're thrilled to hear she's delivered an amazing service to you as well.Tina will be most appreciative of your feedback too, so once again a huge thank you from us for sharing your praises with us here.We sincerely hope you’re loving your new home and we wish you the best as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Blackbutterflai,Thank you so much for your review.Whilst we appreciate this is annoying for you sadly, we're unable to prevent this from happening.It is not illegal for our residents to smoke cigarettes within their own home, garden, or balcony and this wouldn't be seen as anti-social behaviour.Likewise with the opening of their windows, we're also unable to prevent our residents from opening them.We appreciate this may be disappointing news for you and we recommend you speak to your neighbour in person and come to an amicable solution.Many ThanksCustomer Service Team

Hi Liz,Thank you so much for your 4-star review! 😊It sounds like everything went perfectly with your appointment and it’s so lovely to hear our operatives arrived as planned as well as being polite towards you during their visit. We're so pleased this is the kind of service you've received, and your feedback certainly helps us to understand of the amazing job our operatives are doing whilst helping our residents.If for any reason you need further help for the completion of the repairs, please do let us know and we'll be more than happy to provide you with an update.Contact with us is welcome through any of your preferred channels or by emailing our dedicated team at lqdirect@lqgroup.org.uk. It’ll be most helpful for us too if 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Abdikadir,Your review is important to us, and we thank you for sharing your thoughts with us as well.We've most certainly taken onboard your feedback and we're sorry if we our repairs service has failed to meet your expectations. We're always looking to improve the services we deliver, and your feedback helps us to understand where we could potentially do better.In the meantime, if there's anything specifically we can help you with, please do let us know and we'll be more than willing to do our utmost for you. Contact with us is by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used in the subject line of your email when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Sadjad,Congratulations on your new home! 🎉We’re truly overwhelmed by your amazing review, and we can’t thank you enough for sharing your journey with us too.Your praises for our sales associate at Kidbrooke Village mean so much to us. We just know Jo will be most grateful for your kind words too and we’re pleased you had the help and support from the whole team.We’re honestly over the moon you’ve chosen your home with us, and it’s an absolute pleasure guiding you into homeownership which is a massive achievement you should be very proud of.Wishing you all the best Sadjad, and we hope your new home brings lots of happiness and new memories for you to treasure.Many ThanksCustomer Service Team

Hi Christina,Thank you so much for raising your concerns with us here and we're very sorry there's an issue with water isolation switch.We would love to help you further with this matter and update you on the progress, but we just need to obtain further details from you.Please can you kindly email the details to us along with your full address and we'll be sure to look further into the repair.We're reachable at contactnw@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email.We're looking forward to hearing from you soon 🙂Customer Service Team

Hi Rachel,Brilliant! Thank you so much for sharing this with us 😀We're so happy you're loving the service from us and we're glad all is going well for you too.It's with great pleasure to help so feel free to reach out to us at any time if further help is needed, and we'll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Lynne,Thank you very much for your fabulous review!We're truly delighted the engineer delivered a fantastic service and we love that he put your mind at ease despite the boiler been quite old. This is great to hear, and it makes us proud to know our contractor is doing everything possible to ensure our residents receive a high-quality service too.Many thanks again Lynne, your feedback and kind words are greatly appreciated 🙂Customer Service Team

Hi Abdul,Thank you so much for your amazing review!We appreciate you taking time to let us know everything went for you during your recent contact with us, and we're thrilled to hear you're happy with the service received.Your feedback makes us proud to hear this too and it's certainly the kind of service we always aim to deliver to our residents.Many thanks again Abdul! We’re looking forward to helping you again…. hopefully sometime soon 🙂Customer Service Team

Hi Elaine,Thank you so much for leaving us a review! 😊We're delighted with your 5-stars but most importantly we're over the moon you had a positive experience. We're chuffed the operative was a pleasure to be with during the time spent in your home too.We're looking forward to offering the same quality service again so please do let us know if there's anything else you would like our help with.Many ThanksCustomer Service Team

Hi Mr Peers,Many thanks for leaving us a 5-star review! 😊It's lovely to hear everything went well with your appointment, your feedback is certainly reassuring for us to hear too.We're looking forward to helping you again, so feel free to reach out to us if there's anything else we can help you with.Customer Service Team

Hi Dean,Thank you for taking the time to share your experience with us and we're deeply sorry your moving experience hasn't gone so well for you.We sincerely apologise for all the trouble you've been through, and we're also saddened to learn of your experiences with ourselves and our gas contractor.Recommissioning of the boiler is usually arranged on the day of moving into the property and we understand an order was raised to our contractor for them to attend within 24 hours as per our service level agreement. Unfortunately recommissioning of the boiler is never carried out prior to handing over the property to a new tenant.Whilst we appreciate further issues occurred with the recommissioning, the power supply has been arranged to be completed by our contractor and this was never intended to be completed by our electrician, however we sincerely apologise to you for any misunderstanding or confusion this has caused.We understand a confirmed date for the repair has been arranged with our gas contractor, and they’ve offered the first available appointment to you. We’re confident the boiler will be fully operating for you very soon and your heating or hot water supplies will be resolved.In the meantime, we’ve certainly taken onboard your feedback as its important for us to know when things aren’t going so well for our residents so we can look at ways to prevent the same from happening again.If of course there’s any further issues, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be sure to assist you in finding a resolution.Apologies to you once again for the experience had and for the frustration, inconvenience and upset this matter has caused to you. It certainly wasn’t our intentions for this to happen, but we fully understand why this has caused you to leave us a negative review.Many ThanksCustomer Service Team