LQ estate agents in London, Sidcup and Warwick

Hi Adewale,Thank you so much for taking the time to leave us a review!It's always with pleasure to help and we love that you're happy with the way we handle your complaints.Your feedback certainly helps us to understand the areas we're doing so well in. as well as the fabulous service our staff are delivering to help you.Many thanks again Adewale, your feedback is greatly appreciated! 🙂Customer Service Team

Hi Susan,We're so grateful for your review and for rating your experience with 5-stars. Your kind comments mean a lot to us but most importantly it makes us happy to know your appointment went well and the operative was a pleasure to be with during the time he spent in your home.Once again, a huge thank you for sharing your experience with us, your feedback is much appreciated 😊Customer Service Team

Hi Lorraine,Thanking you so much for your amazing review! 😊We're over the moon you've had a positive experience and the service received was above and beyond expectations. This is truly wonderful, and it certainly makes us super proud to hear this too.Many thanks again for your feedback and we look forward to providing the same level of service to you again.Customer Service Team

Hi George,Thank you so much for sharing your recent annual gas safety inspection with us.We’re so pleased you’ve had a positive experience and the engineer delivered an amazing service. It’s certainly reassuring for us know this is the kind of experience you’ve had, and we’re delighted you’ve rated the service with 5-stars too.Many thanks again George! 😊Customer Service Team

Hi Diana,Thank you so much for your wonderful review! 😊We absolutely love this, and we’re so pleased all went well with your Gas Safety appointment. It's also lovely to hear the engineer was a pleasure to be with whilst spending time in your home too.We’re so thankful for your feedback. It truly means the world to us, and we look forward to helping you again soon.Customer Service Team

Hi Donovan, Thank you so much for your 4-star review! 😊Not to worry, these things happen, and we hope the appointment was convenient for you.We trust everything went well but please do let us know if there's anything you would like our help with, and it’ll be our utmost pleasure to assist you.Many ThanksCustomer Service Team

Hi Bridget,Thank you so much for your fabulous review! Your kind words and comments mean so much to us and it certainly sounds like the engineer ticked all the boxes.We really do appreciate you sharing your experience with us, and most importantly we’re delighted you had the best possible experience.We hope we can be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Lorraine,Thank you for taking the time to leave us a review following your recent experience with our gas contractor.We're more than happy to help with your enquiry and to investigate why you haven't heard anything since your appointment. We understand the frustration this causes but we’ll be sure to help you with this.Please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to do this for you.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi Christopher,Thank you very much for your amazing review!It’s great to hear our gas engineer was friendly and ensured your home was left clean and tidy during your recent gas safety appointment.Your feedback certainly helps us to understand of the amazing work our contractors are doing whilst in our resident’s homes too.Many thanks again! 🙂Customer Service Team

Hi John,Thanking you for your fabulous review! 😊It's great to hear you've had a positive experience and our gas contractor has done an amazing job. We love how the engineer was polite and explained everything to you, this is fantastic to hear and it's certainly the kind of service we expect from our contractors too.Many thanks again for your feedback, it's greatly appreciated and it’s most valuable to us as well.Customer Service Team

Hi Romualdas,Thank you so much for your review!It certainly makes us happy to know you're happy 😀We’re absolutely delighted you’re loving the service you’ve received from us, it certainly makes us proud too.We hope we can be of assistance again soon.Many ThanksCustomer Service Team

Hi Lisa,This is wonderful to hear and thank you so much for your sharing your experience with us.It means so much to us to know you’ve always experienced an efficient and polite service; it certainly makes us happy and proud to know this is the kind of service you always receive too.We’re looking forward to helping you again soon so feel free to contact us if there's anything you would like our help with 🙂Many ThanksCustomer Service Team

Hi Jo,We’re so pleased you’ve taken time to share your experience with us.It sounds like everything went perfectly for you which is truly wonderful to hear.Your feedback certainly helps us to understand of the amazing job our staff and/or contractors are delivering, so we can’t thank you enough for your fabulous review.We hope we can help you again soon 🙂Many ThanksCustomer Service Team

Hi Consumer.Thank you very much for taking time out to let us know how your gas safety appointment went for you.Were chuffed to hear you had a friendly experience with our gas engineer, it's really important for us to hear this too.We’re very sorry there’s an outstanding issue with your boiler but we trust the repair is in good hands. If for any reason you need further help in resolving the issue, please do let us know and we’ll gladly follow up the repair for you.Contact with us is welcome through any of your preferred channels or by emailing our dedicated team at lqdirect@lqgroup.org.uk. It’ll be most helpful to us if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Lynne,Thank you so much for your awesome review! 😊We’ve absolutely enjoyed reading your review and we’re so glad you’ve had the most wonderful experience. It certainly makes us proud to know all who came to your home delivered a polite and friendly service to you.Many thanks again for your kind comments, your feedback truly means the world.Customer Service Team

Hi Donna,Thank you for leaving us a review!We’re extremely sorry to see you’ve only rated us with 1-star, and it saddens us to learn of your feelings about us too.If there happens to be anything specifically causing concern that you need our help in resolving, please do let us know and it’ll be our pleasure to offer our assistance.Contact with us is welcome via any of your preferred channels or by emailing our Northwest team at contactnw@lqgroup.org.ukFeel free to reach out at any time and we’ll be more than happy to arrange for one of our advisors to contact you.Many Thanks Customer Service Team

Hi Barbara,Thank you so much for leaving us a review.We’re truly sorry to hear this has happened and we honestly understand how disappointing this must be for you.It’s rare for incidents like this to happen and we apologise profusely for keeping you waiting until your next appointment.Rest assured our work planners monitor our appointments daily and if at any point they’re able to bring your appointment forward they’ll be sure to contact your prior to making any changes.In the meantime, we’ll of course note your feedback as it’s also important for our management team to be made aware when things like this unfortunately happen.You’re also more than welcome to email us if there’s anything further we can do for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject. Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi June,Thank you for your review and feedback. We're truly sorry to read of your experience with us. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help investigate the fence repair/renewal and ensure a resolution is provided. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi Jim,This is great news and we really do appreciate you sharing your experiences with us 😊We’re so pleased everything well with your appointment and you’re delighted with the newly installed extractor fan.Your feedback is truly valuable to us and we’re extremely sorry if the original contractor failed to deliver the same level of service to you.Many ThanksCustomer Service Team

Hi Sylvia,Thank you so very much for rating our service with 5-stars! 😊We love how appreciative you are of the service received, this means so much to us but most importantly we’re delighted your recent experience was a good one for you.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Tina,Thank you very much for your fabulous review!It's so lovely to hear you had an amazing experience and our engineer deliver a helpful service whilst in your home. It certainly makes us proud to hear this too and we love how much care is taken whilst they're carrying out their work.Many thanks again for your feedback Tina! 😊Customer Service Team

Hi Paula,Thank you so much for your review! 🙂We're over the moon you had a 4-star experience, and all went well with your recent contact with us.Many thanks for sharing this with us, your feedback is much appreciated, and we hope to be of further help again soon.Customer Service Team

Hi Bev,Thank you very much for rating your recent experience with 5-stars! 🙂This means so much to us but most importantly we’re delighted everything went well and Jon delivered a good service.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do to help.Many ThanksCustomer Service Team

Hi Sarah,Thank you so much for rating your recent experience with 4-stars! 🙂We're so pleased the engineer delivered a great service during your recent appointment and we love how he offered an energy saving tip as well.We've certainly taken onboard your feedback regarding the late arrival and whilst we appreciate this can cause some disappointment, we do encourage our contractors to let you know if their engineers are running being schedule. With this said Sarah, we offer our personal thanks to you for being so accommodating and we hope it didn't cause too of a disturbance whilst working from home.Many ThanksCustomer Service Team