LQ estate agents in London, Sidcup and Warwick

Hi Selma,It's our pleasure to help and you're most welcome too 😊Thank you so much for leaving us a review, your feedback is greatly appreciated and we're over the moon you had a 5-star experience with us.We're looking forward to helping you again.... hopefully sometime soon!Many ThanksCustomer Service Team

Hi D B Robinson,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment. It makes us very happy to know your medical situation was taken into consideration and our operative was helpful in putting your mind at ease too. This is most certainly the kind of service we expect from our staff, so your feedback is reassuring for us to hear as well.We hope to be of assistance to you again soon, so feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Jackie,We're very sorry to see your 1-star review and we would love to be able to further assist you..We have an amazing team here willing to discuss your review in more detail with you and to look at ways we can offer our help to you.We're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject as this information will be most helpful to us as well.You're welcome to reach out to us at any time and we very much look forward to hearing from you 🙂Many ThanksCustomer Service Team

Hi Jesse,Thank you so much for leaving us a review following your contact with Tamika,She's certainly made us proud, and we're chuffed to hear Tamika has helped and supported you throughout your journey with us.Tamika will be so happy to receive your personal thanks and kind word too 😊Once again a huge thanks for sharing this with us, your feedback means so much and we wish you well as you continue your journey.Customer Service Team

Hi Orange Wisps,We welcome your review, and we very much appreciate you sharing your thoughts with us too.It saddens us to learn of your feelings and we offer our sincere apology if we failed to previously meet your expectations.We'd like you to know we're here for you and we're more than willing to discuss your review in more detail, as well as helping in resolving any outstanding worries you may have.By all means, feel free to kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where it'll be our pleasure to arrange for one of our advisors to help you.Many ThanksCustomer Service Team

Hi Ibironke,Thank you so much for sharing your recent experience with us.We're saddened to hear you're disappointed with the recent painting works that was carried out in your home.We would very much like to check the job order and ensure all works were carried out as recommended and in line with our repairs policy.To help us make it possible, we kindly invite you to email your details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than happy to do this for you.If the works were carried out following damages caused by a previous leak, we'll be responsible for making good the affected area only but please drop as an email and by all means we'll check this for you.Many ThanksCustomer Service Team

Hi Roger,Thank you so much for your review! 🙂You're most welcome and we're so pleased you received a helpful service during your recent contact with us.We hope to be of assistance to you again soon so please let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Michelle,Thank you so much for your 5-star review! 😊We love that you've had a positive experience and you're finding our staff polite and helpful too.This is certainly the kind of service we always expect you to receive from us, so it really makes us happy and proud to know our staff are delivering an amazing service.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Christine,We're extremely sorry to learn of your dissatisfaction but at the same time we thank you for raising these with us here.We understand you've already raised your concerns with us which is great to hear, as it's also important we're made aware when our residents are unhappy with the services they're receiving from us.Rest assured your concerns are currently under investigation and we'll be sure to provide you with a full response within due course.In the meantime, we're more than willing to help with any further questions you may have for us and you're more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email header when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Phillip,Thank you so much for your review and for bringing each of your concerns to our attention.We sincerely apologise if you've had a frustrating experience with us and we're sorry if the service received was a disappointing experience for you as well.We always strive to deliver the best service to our residents, but we understand at times things can go wrong. However, we very much value your feedback as it helps us to understand when things haven't gone so well and where potential improvements would be beneficial to our residents.Sadly, with all roofing repairs we're currently experiencing long delays, however we are fully aware of the situation and we're working hard to resolve the issue as quickly as possible. This is work in progress with our maintenance team and contractors, but we hope you should see a much-improved service for this particular trade within due course.We also monitor our appointment availability daily and we always look at possibilities whereby we can bring the appointment date forward. Unfortunately, this isn't something we can guarantee but our work planners will be sure to notify you if this is something we can accommodate moving forward.Thank you for also bringing your concerns to us about the issue with pigeons in the loft area. We've also had the opportunity to investigate this matter further and we can confirm further works are needed to eliminate the issue. With this in mind, we can also confirm we’ve recently received a quotation from our contractor for these works to be done. When our contractors initially attend site their first appointment is always to assess the works needed therefore, they're unfortunately unable to commit or confirm when the issue will be completely resolved. This can only happen once we’ve received their report and their quotation is authorised by us.We sincerely hope this information helps to clarify the situation but if for any reason you have any further questions, we'll be more than willing to help you with these.Contact with us is welcome through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many ThanksCustomer Service Team

Hi Peter,We welcome your review, and we thank you for taking the time to share your experience with us too.We feel your frustration with several visits taking place with our contractor and we apologise for the inconvenience this has caused you.Thank you for also raising your concerns regarding the recommendations for a new water cylinder, we've raised this matter and your concerns to our Building Service Team for further advice and guidance with this.Rest assured our Building Service Team will be sure to investigate this matter further with our contractor, but we really do appreciate you raising this with us too.In the meantime, if you have any further questions feel free to let us know by email at lqdirect@lqgroup.org.uk and using 'Trustpilot' as your email header where we’ll be more than happy to help.Many ThanksCustomer Service Team

Hi Khalid,Sharing your journey with us means so much and we’re truly delighted to learn of the great experience had with Tina, she really does work hard to make sure our customers have the best possible experience.Your praises and kind words for Tina makes us happy and proud, and we’re sure Tina will be most grateful for your kind words too.Many thanks again Khalid! 😊Customer Service Team

Hi Tiri,Thank you so much for the awesome review! 😀We’ve absolutely loved reading your review and your heartfelt comments truly mean a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to know various areas of the organisation are doing a fabulous job.A huge thanks for the 5-stars too, they’re greatly appreciated!Customer Service Team

Hi Mr Casey,Your review is important to us and although you’re dissatisfied with the quality if works and the length of time some repairs can take, we appreciate you taking the time to share your thoughts with us.Admittedly some repairs can take longer than others, but we’d like to reassure you we’ll always offer our first available appointment when making the arrangements for you.We have of course taken onboard your feedback as we’re always looking to further improve our services, and your feedback certainly helps us to understand where potential improvements would be most welcome.In the meantime, please reach out to us with your concerns following the recent works that were carried out and we’ll be sure to advise further.You’re welcome to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Selinacustomer,Thank you so much for your fabulous review! 😊We’re delighted you’ve rated us so highly and you’re loving the service you’ve receive from us.We’ll be sure to keep working hard to continue offering an amazing service and we hope we can be of further help to you again soon.Many Thanks Customer Service Team

Hi Angela,Thank you very much for letting us know how your recent repair appointment went.It certainly sounds like you had a perfect experience and we're very much delighted to hear too.We absolutely value your feedback, so we really do appreciate you taking time in sharing this with us.We're looking forward to helping you again....hopefully sometime soon 😊Many Thanks Customer Service Team

Hi Wayne,This is great news!Thank you so much for letting us know how the repair went for you and we’re truly delighted you had a positive experience.We're appreciative of your 4-stars too! 😊Many ThanksCustomer Service Team

Hi Colette,Thank you very much for your glowing review!We’re overjoyed with your kind comments, and we’re chuffed to hear you’ve always received a high-quality service from us. 28 years is a long time, so it really is truly wonderful to receive such amazing feedback like yours.Many thanks for taking time out to share this with us, we’ll continue working hard to deliver the same quality service and a huge thank you for making us smile 😀Customer Service Team

Hi Janice,Thank you for your review and we're so grateful to you for bringing this matter to our attention.We certainly feel your dissatisfaction when this happens and we're sorry if things are taking much longer to resolve than you hoped they would be.We'd love to be able to further investigate the cause of delay and to find out why there hasn’t been any progress made since the meeting took place with our residents.To help us achieve this we kindly invite you to email as much information to us as possible (including your contact details) to our dedicated team who’ll be more than willing to help direct this matter to a member of staff who can help you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.You’re more than welcome to reach out to us at any time and we very much look forward to hearing from you 🙂Many ThanksCustomer Service Team

Hi Louise.Thank you very much for your 5-star review!We’re so pleased to hear our operatives were tidy, polite, and done a professional job.It's certainly the kind of service we expect our residents to receive so we can thank you enough for taking time out to share this with us too.In the meantime, we'll be sure to pass on your kind feedback for you as well 😊Many ThanksCustomer Service Team

Hi Janis,Your review is important to us, and we thank you for bringing this matter to our attention.We sincerely apologise for the delay with your repair and having investigated this further we can confirm the roofing repair is with our work planners awaiting an appointment date to be assigned.Sadly, all roofing repairs are experiencing delays at this moment in time, and our maintenance team are working hard to keep the waiting time as minimal as possible.We'll be sure to note your feedback and once again our apologies to you for the continued delay and for any disappointment and frustration this is causing.If you happen to have further questions for us, please feel free to email them to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) and we’ll be more than willing to help you with these.Many ThanksCustomer Service Team

Hi MIa,Thank you so much for your feedback and for rating your recent visit with 5-stars!We very much appreciate your feedback and we’re pleased to know your appointment went very well for you - our engineers have certainly made us proud.Many thanks again Mia! 😊Customer Service Team