LQ estate agents in London, Sidcup and Warwick

Hi Yelis, Thank you so much for your 5-star review! 🙂It's really lovely to read your compliments for both of our staff and most importantly we're over the moon you've experienced an excellent service from them too.We can imagine a parking dispute was an upsetting experience for you, but we're so pleased the matter was resolved with the help and support you received from us. Many thanks again for your amazing review, it's with great pleasure to help you and we look forward to helping you again soon.Customer Service Team

Hi Nicki,We’re deeply saddened to hear you feel this way and at the same time we thank you for sharing your thoughts with us.Understandably from time-to-time we accept things can go wrong but it’s equally important for us to know when this is happening so we can look at ways we can work with you in finding a resolution.With this in mind Nicki, if we can be of further help, we’d very much love to hear from you.Contact with us is welcome by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.Please feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Charmaine,Thank you so much for your wonderful review and congratulations on your new home! 🎉Your heartfelt comments for Mubin means so much to us and we're truly delighted you had the best possible journey into securing your new home. We just know Mubin will be chuffed with your kind words too.Wishing you every happiness in your new home, we hope you settle in well and make many happy memories.Many ThanksCustomer Service Team

Hi Amanda,We welcome your review and although you appear to be dissatisfied with the service received from us, we’d like you to know your comments and concerns are still important to us.We’ve certainly taken onboard your dissatisfaction as we’re always looking at ways to further improve the service we deliver, and your feedback will certainly help us along the way.If of course there’s anything further we can do for you, please do let us know and we’ll be more than happy to help.We have a fabulous team ready to assist with any queries or concerns you may have and you’re more than welcome to reach out to us at any time by email at lqdirect@lqgroup.org uk. We kindly recommend ‘Trustpilot’ is also used as your email subject as this information will be most helpful to us as well. Many ThanksCustomer Service Team

Hi Daryll,Thank you so much for your review!We're saddened to hear you feel there's been a decline on our maintenance services, but we're so pleased you took the time to share your thoughts with us.It's important for us to know when residents are feeling disappointed in the service they're receiving, and we'll certainly note down your feedback for you.In the meantime, we're open and willing to discuss each of the issues you've mentioned within your review and we invite you to email the details to us so we can investigate them further. Please feel free to reach out to us at any time at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us.Many ThanksCustomer Service Team

Hi Dean,Thank you so much for your review and for letting us know of your feelings.It truly saddens us to read your comments as our staff are committed and always aim to provide the best possible service. We're deeply sorry if this isn't the kind of service you've previously received from us and for any disappointment caused following your recent contact.We'd like you to know we're always happy and willing to discuss any concerns in more details with you and to help us make it possible we kindly invite you to email our dedicated team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Jane,Thank you so much for sharing your recent experience with us.We're delighted your contact with us was an easy experience and you're happy with the completion for the repair. Your feedback truly makes us happy to hear this too and it's certainly the kind of service we always aim to achieve in delivering to our residents.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can do for you 😊Customer Service Team

Hi Hanora,Thank you very much for you 5-star review!We're over the moon you've had an amazing experience with our Resales Team, and we love how much they've supported you throughout the process in selling your home.It certainly sounds like everything went amazingly for you which is great news!Many thanks again for your feedback, it’s much appreciated, and we wish you the very the best 😊Customer Service Team

Hi Inga,We welcome your review and we thank you for sharing the issue you're experience with your home.We're very sorry to learn of your dissatisfaction and we apologise profusely if your flats aren’t what you hoped it would be. Whilst we appreciate the noise is disturbing for you, extensive planning does go into our properties and certain aspects are taken into consideration prior to building new homes.We are of course open and willing to discuss your concerns in more detail and offer further advice and guidance to you as well.If this is something we can further help you with, please do let us know and we'll be sure to do our best for you.Contact with our dedicated team here is via email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at any time where we'll gladly help with your enquiry.Many ThanksCustomer Service Team

Hi,Thank you so much for letting us know of your recent experience with our contractor.We're extremely sorry for the disappointing experience you've had, and we're deeply saddened to learn Swale haven't been very helpful in accommodating your request for an alternative appointment.We'd certainly love to be able to help you in resolving this issue and it'll be great if you could email your details to us with your availability where it'll be our pleasure to help.We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.We look forward to hearing from you soon and we wish you all the best with your upcoming hospital appointment.Many ThanksCustomer Service Team

Hi Joyce,Thank you so much for your review!We're so pleased you've rated your recent experience with 4-stars and it's wonderful to learn you're happy with the service you always receive from us too.Your feedback truly helps us to understand of the great work we're doing for our residents so we honestly can't thank you enough for sharing this with us.We're looking forward to helping you again, hopefully sometime soon 🙂Many ThanksCustomer Service Team

Hi Zoe,Thank you very much for your amazing review!We're delighted Nipa has been most helpful during your journey with us and she's certainly made us proud to know she's delivering an outstanding service to our customers too.It really is lovely to read such amazing feedback and we're sure Nipa will be most grateful for your praises too.Wishing you all the best as you continue your journey with us and we sincerely hope the sale proceeds very well for you too 😊Many ThanksCustomer Service Team

Hi Sanjay,Thank you very much for your review and for taking the time to share your experiences with us.It's great to hear the electrician done an amazing job in repairing the sitting room light despite the long-awaited time to which we offer our sincerest apology for any disappointment this has caused.We'd very much love to further assist you with the outstanding repair to the kitchen light and we assume the light was made safe due to the water leaking near to the light fitting.To help us achieve a positive outcome for you, please can you kindly email your details to us at lqdirect@lqgroup.or.uk (with 'Trustpilot' as your email subject) where one of our advisors will be more than happy to help with your enquiry.It'll also be most helpful to us if you could kindly confirm if the leak has since been rectified.Many ThanksCustomer Service Team

Hi Moses,Thank you so much for your review and for bringing this matter to our attention.We honestly feel why losing loss of water would be worrying for you and we sincerely apologise if our service has failed to meet your expectations.During situations like this our maintenance team will act accordingly, and loss of drinking water would be dealt with on an emergency call out. However, it can unfortunately sometimes happen whereby a resolution to the problem cannot always be fulfilled on the same day usually due to reasons beyond our control. If for any reason this was to happen, temporary drinking water would always be supplied to our residents.If of course there's anything further we can do to help or if you have any further questions, please do let us know and we'll be more than willing to further assist you.Contact with us here is via email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our utmost pleasure to help you with any worries or concerns 🙂Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review and for sharing your dissatisfaction with us.Whilst we appreciate and understand your frustration with the delay in offering an appointment there could be various reasons for this to happen, but we're more than happy to investigate this further for you and provide an explanation.Please feel free to email us with your details and a brief description of the repair and one of our helpful advisors will be more than willing to do this for you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCustomer Service Team

Hi John,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way, but at the same time we appreciate why this would be disappointing for you and other residents.We would like to offer our help in investigating the repairs in the car park and put things right soonest we can. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi,We welcome your review, and we thank you for taking time to provide us with information on a noise issue.We're sorry to read this and we have a fantastic team that will do their utmost to help and advise and can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team

Hi Paul,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear we've not been providing a service you've been paying for and for the lack of communication our end. We have an amazing team here who can definitely help and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi,Thank you for your review and feedback. We always aim to provide the best service possible, but we're really sorry to hear of your experience when speaking to our customer services. If there's anything further we can help you with, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line and our dedicated team there will do their best to help. Many ThanksCustomer Service Team