LQ estate agents in London, Sidcup and Warwick

Hi Jessica,We welcome your feedback and we thank you for raising your concerns with us.We're very sorry to learn you're without hot water and we honestly appreciate the frustration and inconvenience it causes when this happens.Usually with loss of hot water issues we instruct our contractors to attend, and are they’re obliged to attend within 3 working days. With this in mind, we'd love to make sure everything is progressing as it should, and we kindly invite you to email your details to us where one of our helpful advisors will be willing to check this for you.Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is mentioned as your email subject when contacting us on this occasion.We're also saddened to hear you're unhappy with the service from our staff which is naturally concerning for us too, and it's certainly not the kind of service we expect you to receive from us. If of course you have any additional concerns you’d like to raise with us, please do let us know by using the same contact details as mentioned above and it'll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Lynn,Thank you very much for your 4-star review!It sounds like everything went perfectly for you, and we're thrilled to hear you received a great service from the operative too.We'll be sure to add your review to the job order and we’d like to thank you once again for sharing your experience with us as well.We're looking forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Elyes,Thank you very much for the 5-star review!We're thrilled you've had a helpful experience and it's certainly the kind of service we always aim to deliver too.Many thanks for sharing this with us and we're looking forward to helping you again, hopefully sometime soon 😊Customer Service Team

Hi Pippa,Thank you so much for taking time in sharing your thoughts with us.We're very sorry to learn our London Living Rent scheme was a disappointing experience for you but we've certainly taken onboard your feedback as it helps us to understand where potential improvements could be made, so we really do appreciate your feedback.In the meantime, if you have any further questions, please do let us know and it'll be our pleasure to help you with these.You're more than welcome to contact our dedicated team here at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Miss Williams,This is fabulous news! 🙂Thank you very much for sharing this with is us and for rating your recent experience with 4-stars too.We're truly delighted to hear of your positive experience with our gas contractor, and we’re sure they’ll look forward to providing you with the same level of service again.In the meantime, please reach out to us if there’s anything else we can do for you, and it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Geraldo,Thank you for taking the time to leave us a review, we welcome your feedback and we’re saddened to hear you’re unhappy with some of our services.We’re always committed to providing a fantastic service and we’re passionate about putting our residents at the heart of everything we do, so we’re naturally concerned to learn of your dissatisfaction with us, but rest assured we've certainly taken onboard your feedback.In the meantime, if there's anything specifically you would like our help with, please do let us know and it'll be our pleasure to do our best for you.We have a fabolous team here and we're reachable by email at lqdirect@lqgroup.org.uk. Feel free to reach out to us at any time with 'Trustpilot' as your email subject and we'll be sure to help you.Many ThanksCustomer Service Team

Hi D. A,Thank you very much for leaving us a review!It's so nice to see your 5-star review and most importantly we're over the moon to know you're receiving a good service from us.Your feedback truly means a lot, so once again a huge thank you for sharing your recent contact with us.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Yana Jo,We welcome your review and we’d like to thank you for raising each of your concerns with us here.We are deeply sorry to learn there’s several issues that are concerning for you and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home, but we appreciate from time-to-time things sadly do go wrong.Admittedly more complexed issues can take considerable amount of time to resolve and we’re very sorry for the frustration it causes during this time. Nevertheless, we’re always willing and happy to provide updates wherever we can.If of course we can be of further help and assistance with each of the issues as mentioned within your review, we’d very much love to hear from you to help us make it possible.We have an amazing team here willing to help and provide updates with any unresolved issues and you’re more than welcome to contact us at anytime via email at lqdirect@lqgroup.org.uk. When contacting us through this channel it’ll also be most helpful if you could kindly use ‘Trustpilot’ as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Gillian,Thank you very much for sharing your experience with us following the issue with the roof leaking.We're so sorry you had to experience this problem but it's great to hear our roofer was lovely and helped to identify the cause of the problem.We can confirm the repair is currently with our extended repairs team and they'll be sure to update you with further information as soon as it becomes available to them.In the meantime, if you have any further questions, by all means please let us know and we'll be sure to help you with these.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Durell.Thank you very much for you 4-star review! 😊We absolutely value your feedback and we're chuffed to hear our electricians were both professional and knowledgeable during their recent visit to your home.It makes us proud to know our staff are delivering an amazing service, despite the slight delay in offering an appointment to which we apologise for any disappointment this may have caused you.Many thanks once again and we look forward to helping you again, hopefully sometime soon.Customer Service Team

Hi Gary,We really appreciate you letting us know of your recent experience with us and we thank you for your 5-star rating too.It's so nice to hear you had the best possible experience and your feedback certainly help us to understand of the amazing job our staff are delivering to our residents as well.Many thanks again Gary! Your feedback is greatly appreciated, and we look forward to helping you again soon 🙂Customer Service Team

Hi Trevor,Absolutely brilliant! 😀Thank you so much for your feedback and for rating your recent experience so highly too.We're looking forward to helping you again.... hopefully sometime soon.Many ThanksCustomer Service Team

Hi Anna,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction and we apologise profusely if we've previously failed to meet your expectations, but we really do appreciate you raising your concerns with us.With homeownership properties, we're generally responsible for the main fabric of the building and communal areas. This applies to multiple occupied buildings such as flats and owners within houses would be responsible for all repairs to the property.With regards to any repairs needed inside your home, all repairs would be the responsibility of the homeowner, and this would apply to all properties regardless of the type of property you're residing in.We sincerely hope this information helps to clarify our policy regarding repairs for homeowners, but if ever you're unsure, please reach out to us and we'll be happy to provide further clarification to you.Contact with us is welcome via any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Many ThanksCustomer Service Team

Hi Melissa,Your review is important to us, and we thank you for sharing your dissatisfaction with us too.We're deeply sorry for any upset caused to you and we can understand why our correspondence has caused you so much dissatisfaction.Whilst we appreciate an increase in service charges is upsetting news for you, we'd like you to know we're always willing to discuss any concerns or questions you may have regarding this matter.With this in mind Melissa, if we can be of further help, please do let us know and it'll be our utmost pleasure to do our best for you. We're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting on this occasion too.Many ThanksCustomer Service Team

Hi Essam,Thank you for taking the time to share your feelings with us and we’re truly saddened to read your comments.We always strive to deliver an amazing service so it’s naturally concerning for us to learn about your feelings. Furthermore, we apologise profusely if our services have previously failed to meet your expectations.We’d like you to know we’re here for you and we’re always willing to discuss any concerns in more detail with you too.By all means feel free to email the details to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will gladly help with any worries or concerns you may have. Many ThanksCustomer Service Team

Hi Babs,Thank you so much for your review and for raising each of your concerns with us.We feel your frustration for the number of issues you're experiencing with your new home, and we honestly appreciate why they're causing some disappointment for you too.We'd very much love to further assist and to work with you in finding a resolution. To help us achieve this and if you’re not already in touch with us, we kindly invite you to email your details and concerns where it'll be our pleasure to help.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at anytime and one of our helpful advisors will gladly help with each of your concerns you’ve raised with us.Many ThanksCustomer Service Team

Hi Maggie,Thank you so much for your fabolous 5-star review! 😊Your feedback means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi H Ho,Your review is important to us and we appreciate you taking the time to bring your concerns to our attention.We’re also extremely sorry to hear the upgraded works to the lift has failed to resolve the issue and residents are still seeing the lift failing. We honestly feel your frustration for this happening to which we offer our sincere apology for the disappointment and inconvenience this is causing yourself and other residents as well.It also saddens us to learn you’re being ignore, this certainly isn’t how we expect you to feel and we’re truly sorry for this disappointing experience you’ve had with us.We’d very much love to help and investigate this matter further and to help us make it possible, we kindly invite you to email your details to our dedicated team here at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if your email subject used on this occasion is ‘Trustpilot’.Please feel free to reach out to us at anytime and it’ll be our pleasure to further assist with your concerns.Many ThanksCustomer Service Team

Hi Babs,Thank you so much for your review and for raising each of your concerns with us.We feel your frustration for the number of issues you're experiencing with your new home, and we honestly appreciate why they're causing some disappointment for you too.We'd very much love to further assist and to work with you in finding a resolution. To help us achieve this and if you’re not already in touch with us, we kindly invite you to email your details and concerns where it'll be our pleasure to help.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at anytime and one of our helpful advisors will gladly help with each of your concerns you’ve raised with us.Many ThanksCustomer Service Team

Hi Daniel,Thank you so much for leaving us a review!We're chuffed to hear you've received a 4-star service from our contractor, and we're so pleased they took the time to make sure your home was left tidy.We really do appreciate you sharing your experiences with us and it's certainly reassuring for us to know our contractors are delivering an amazing service too.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Sherleen,Thank you so much for your amazing review!We're thrilled to hear you always receive such great service from Charlotte and you see her as your 'go to' person for help. This is so lovely to read, and it just goes to show how wonderful Charlotte is with our residents.We honestly can't thank you enough for your feedback and for praising Charlotte so highly, your review certainly means the world to us and it helps us to understand of the amazing service our staff are delivering too.Many thanks again Sherleen! 😊Customer Service Team

Hi Peny,Thank you very much for leaving us a review and for taking the time to let us know of your recent contact with us.We're deeply sorry to learn this is the kind of service you recently experience from our Energy Team, this is most certainly concerning for us too, but we'd love to be able to offer further help as well as assisting in putting right what went wrong.We certainly feel your frustration when this happens and also the upset it causes as well, and we apologise profusely if our advisor failed to deliver a good service to yourself on this occasion.By all means, please feel free to email our dedicated team here and we'll be sure to help you further with this matter as well as assisting with your unresolved enquiry.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.Feel free to reach out to us at any time and it'll be our utmost pleasure to do our best for you 🙂Many ThanksCustomer Service Team

Hi Diane,Thank you so much for rating your recent experience with 5-stars!We're delighted you're pleased with the outcome with the recently replaced toilet in your home, despite the unavoidable changes with your appointment but thank you very much for co-operating with us and for being so understanding too.It really does make us happy and proud to know you've had a wonderful experience, so a huge thanks to you once again for your feedback and for taking time in sharing this with us.It's always with great pleasure to help you too and we hope we can be of assistance again soon 😊Many ThanksCustomer Service Team

Hi Errol,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of our resident’s experiences and to hear about the fantastic service received, so we really do appreciate and value your feedback.Most importantly is make us happy and proud to know you're receiving a great service too.We hope we can help you again soon 🙂Many ThanksCustomer Service Team