LQ estate agents in London, Sidcup and Warwick

Hi Debbie, Thank you for taking the time to share your review with us. We're really sorry to hear about the communication issues and delays you've experienced with repairs. We are always aiming to improve our service and your contribution is valuable to us. We aim to ensure that you are always fully informed, so we hope we'll be able to provide a better experience the next time you contact us. Just to let you know, we're always here to help. Please don't hesitate to email us if you need anything via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Pat, Thank you for taking the time to leave us a 5 star rating!We are overjoyed to hear that the work completed by our contractors exceeded your expectations. However, we are deeply sorry to learn about your dissatisfaction when contacting us. We value your feedback highly and continually strive to improve. We would greatly appreciate it if you could email us with more details about the issues you have experienced at lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject line. This will enable our amazing team to assist you better and address these matters promptly. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Donna, We're delighted to hear about your positive experience! Thanks for your positive review and appreciating our professional repair to the plumbing of your bath. We hope your now able to now enjoy a relaxing soak in the bath. Many Thanks Customer Service Team

Hi Margaret, We highly appreciate your positive review! Thanks for taking the time to acknowledge the quick and efficient work carried out in your home. Many Thanks Customer Service Team

Hi Ian, So great to receive your 5 star review!We're glad to hear that you had such a positive experience with us. We aim to make all our repairs go as smoothly and efficiently as possible, so it's really satisfying to know our efforts are appreciated. Many Thanks Customer Service Team

Hi Mustapha, Thank you for sharing your experience with us. We're terribly sorry to hear about the issues you've faced with your boiler due to the recent electricity check. We understand your frustration, especially having been without hot water for a long period of time. Please be assured that our complaints team is liaising with you directly to resolve the issue. If you require any other assistance, don't hesitate to reach us via email at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where we'll do all we can to help. Many Thanks Customer Service Team

Hi David, Thank you for taking the time to share your review. We're sorry to hear about the lack of response regarding your Southwark report. So we can assist you further could you please forward your complaint and any other pertinent details regarding the report to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We need more information in order to investigate this issue properly and provide you with the best possible help.Many Thanks Customer Service Team

Hi Mr Abdirahman Abubakar, It's truly fantastic to receive your 5 star review!We're delighted that you're pleased with the job we're doing, as your happiness is extremely important to us. Thank you so much for sharing your thoughts and appreciation. Many Thanks Customer Service Team

Hi Sid, Thanks for raising your concerns with us. We can assure you that all our reviews are genuine, the good and the bad. Trustpilot independently verifies all review to ensure they are from genuine customers. Our team strives to deliver the best service day in day out, and we hope this encourages positive reviews, although, we'll always do our upmost to turn things around when we receive a negative review. With that said we'd be keen to look into any issues you may have. You can make contact with us via lqdirect@lqgroup.org.uk and would be good if you use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Jacky, Wow thanks so much for the 5 stars! 😊Your satisfaction is our top priority and it's always rewarding to know we've done a good job. We look forward to assisting you in the future. Many Thanks Customer Service Team

Hi Mrs D, We thank you for leaving us a 3 star review.We're pleased to hear that the engineer completed the works and sorry for any inconvenience with him running behind schedule. It's not ideal that he seemed confused in a situation when he couldn't carry out the test due to your child sleeping, however, this is due to the paramount importance for the safety of you and your family. The engineers are educated on the significance of these checks, so they must be carried out. We can assure you that we will always do our best to work with you to ensure that these processes take place smoothly, causing minimal disturbance. Many Thanks Customer Service Team

Hi Taniesha, Thanks so much for your glowing review!We're so pleased to hear that Michelle was able to help you so effectively. We'll be sure to pass on your kind words to Michelle, she'll be thrilled to hear about your positive experience. Many Thanks Customer Service Team

Hi WA, Thank you for your review and sharing your thoughts and feeling with us. Service charges cover the cost of any communal services, such as grounds maintenance, a caretaker and cleaning shared areas. The charges also cover the cost of maintaining and repairing equipment within shared areas, such as lifts, communal TV aerials, CCTV, electronic gates, door entry systems and fire safety equipment.If you are unsure whether you're paying for a service that you're not receiving, then our dedicated team would be eager to look into this in more detail. Please email us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team

Hi Maureen, Thank you so much for your 5 star review!We're so glad to hear about your positive experience! It's very important to us to ensure you feel supported and informed. We appreciate your kind words about our staff and it is our aim to keep delivering this level of service, so thanks for sharing!Many Thanks Customer Service Team

Hi Tom, Thank you for taking the time to share your grievances with us. We sincerely acknowledge your dissatisfaction with the services your have received and understand that you feel we've not been up to the mark. We are sorry you feel this way and do genuinely care for our residents well-being. We acknowledge your dissatisfaction and understand the stress the noise during the night is causing you. Our records show the Neighbourhood Housing Lead has previously contacted you regarding this. We would advise that you continue to documenting instances of excessive noise, so this can be reviewed. In order for us to further assist you, please email any additional concerns or incidents that need to be addressed to lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject line and one of our dedicated team will provide further advice and support. Many Thanks Customer Service Team

Hi Nico, Thank you so much for your amazing review and the positive comments! 😊We're so glad to hear you had such a great experience, and we'll aim to provide an A++ service every time. Many Thanks Customer Service Team

Hi Tony, Thanks for taking the time out to express your satisfaction!It's wonderful to know that our engineer was able to meet your expectations. We strive to maintain this level of service for all our clients and your feedback is greatly appreciated. Many Thanks Customer Service Team

Hi Blackbutterflai,Thank you for leaving us another review and for updating us with the disturbances you're still experiencing.Whilst we appreciate the noise is disturbing and causing some distress, sadly we're unable to prevent your neighbours from having visitors. However, if the level of disturbance is excessive and it's continuing to happen, we do advise you to report the matter to the noise team at your local council.We also recommend you continue reporting your concerns and provide evidence to our Area Housing Manager who we understand previously contacted yourself regarding this matter. Unfortunately, we're unable to pursue this matter here for you, and it's very important your evidence and concerns are reported as mentioned above.We can also consider noise equipment to be installed in your home, which’ll help you to provide evidence and for us to measure the noise levels you’re experiencing. If this is something you would like us to do, please do let our Area Housing Manager know who’ll be more than happy to provide further details to you.Many ThanksCustomer Service Team

Hi Audrey, We appreciate your kind words and positive review!We're so happy to hear that you've had a positive experience, and appreciated the professionalism and cleanliness of the service provided at your house. Thanks again for your lovely review. Many Thanks Customer Service Team

Hi Marie, Thanks for the 5 star review. We'd be more than happy to help with anything, so if you need us please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team will be on hand. Many Thanks Customer Service Team

Hi Carly, Thanks for your glowing review. We're thrilled to hear that everything from the scaffolding arrival to the installation of the new boiler went smoothly. It's great to hear you was left with enough water and everything was working well by the time the electrician had finished. We hope your enjoying your new boiler. Many Thanks Customer Service Team

Hi Clark, We greatly appreciate your review. Thank you for acknowledging our engineers' professionalism and courteous manner. Many Thanks Customer Service Team

Hi Hawre, Thanks for your 5 star review 😊Great to hear that you're satisfied! If we can help with anything else, please just let us know. Many Thanks Customer Service Team

Hi Sandra, We're really thankful for the 5 star review. It's fantastic to hear that our operative was punctual, professional, and left your place clean and tidy. This kind of feedback is so encouraging to maintain the highest standards. Many Thanks Customer Service Team