LQ estate agents in London, Sidcup and Warwick

Hi George, Thank you for your wonderful review and kind words. It's brilliant to hear that you had such a great experience whilst vising Excalibur, and that was due to Mo. Mo always ensures guests feel welcome and informed.Many ThanksCustomer Service Team

Hi Jennifer, Thank you for your valuable 5 star review. We're truly pleased to hear that you had such a positive experience with the gas engineer from Swale. Your recognition of his politeness and professionalism is greatly appreciated. Many Thanks Customer Service Team

Hi Simon, Thank you for sharing your concerns with us. We would like to understand more about the areas where you think we might be falling short. Could you please detail these in an email to us lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, as I'm sure we can turn things around for you. Many Thanks Customer Service Team

Hi Debbie, Thank you very much for the 5 star review. We're so pleased to hear the safety check was completed and the engineer was polite, as your safety is our foremost priority. Many Thanks Customer Service Team

Hi Phyllis, We appreciate your review!We're glad to hear you found K&T's customer service helpful in rescheduling your appointment. We hope your hospital appointment went well too. Many Thanks Customer Service Team

Hi Kim, Thanks for your 5 star review of the service you received!We pride ourselves in having a professional and courteous team. Your feedback is greatly appreciated and we will make sure to pass on your kind words. Many Thanks Customer Service Team

Hi Zahra, We'd like to thank you for sharing your thoughts and feelings. We're extremely sorry to hear about the issues you're experiencing. We understand that a make safe appointment has been attended. It's important that we're aware of any vulnerabilities or special circumstances within your home, such as the ones you've mentioned. May we invite you to forward these details in an email to us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. One of the team will be eager to help and update you. Many Thanks Customer Service Team

Hi Leigh, Thanks so much for the 5 star review. It's always our aim to ensure a seamless experience, and it's incredibly rewarding to hear that this has been achieved for you. We appreciate your patience if you experienced any issues when calling us and look forward to continuing to provide you with a great service. Many Thanks Customer Service Team

Hi David, Thanks for your 5 star review! 😊We're really happy to hear that you had a great experience with our engineer. It truly helps us to keep delivering the best service possible. Many Thanks Customer Service Team

Hi Teresa, Thank you for your great 5 star review. We're thrilled to hear that you experienced such a top-notch service from the Gas Engineer who attended. It's heartening to know you have peace of mind now. Many Thanks Customer Service Team

Hi Asj Mehmood,We’re so grateful to you for taking the time to leave us a review and for rating your recent experience with 5-stars!We’re pleased to hear you’re satisfied with the helpful service received from us, it makes us happy and proud to hear this too 😊If of course there’s anything else you need help with, we’re always here for you and you’re more than welcome to reach out to us at any time where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Sally, Thank you for your 5 star review and acknowledgement of our professionalism. Your feedback is much appreciated. Many Thanks Customer Service Team

Hi Marie, Thank you so much for the 5 star review. 😊We're so glad to hear you're very satisfied, as your satisfaction is our highest priority. Many Thanks Customer Service Team

Hi Jennifer, We really appreciate you taking the time to leave a 5 star review!We're delighted to hear about your positive experience and it's our pleasure to promptly deliver a high-quality service. We look forward assisting you again in the future. Many Thanks Customer Service Team

Hi Cheryl, Thank you for you for posting your 5 star review! We're delighted to hear you found our operative to be professional and considerate to the cleanliness of your home. We strive to uphold these standards across all our services, and will ensure to convey your feedback to the team. Many Thanks Customer Service Team

Hi BCC, Thank you for raising your concerns with us. We're truly sorry to hear that you feel our aftercare service hasn't been up to par. We take all feedback very seriously and would appreciate the opportunity to address and issues you're having. We would encourage you to email us directly via lqdirect@lqgroup.org.uk using 'Trustpilot' as you subject header so we can diligently follow up on your concerns. We're keen to improve your experience with us. Many Thanks Customer Service Team

Hi TM, Thank you for taking the time to leave a review. We're truly sorry that your experiences have not lived up to expectations. Our aim is to provide all residents with a high quality service, and it's disappointing when we hear this hasn't been the case. At the beginning of each financial year, we estimate the cost of communal services and charge you your share of that estimate. These estimates are worked out using information from our contractors and by analysing past costs. For example, we estimate communal electricity consumption based on bills from the supplier over previous years. When the service is provided under a regular contract, such as grounds maintenance or cleaning shared areas, we know the annual cost of the contract in advance.In terms of the quality and condition of our properties, we're constantly investing in our homes and striving to make them better, because we firmly believe that everyone deserves a quality home. The issue of antisocial behaviour is one we take very seriously, and I'm sorry to hear it's been a problem for you. If you've been waiting for communication about a specific issue, we would like the opportunity to rectify this. We would kindly invite you to email us directly with your information, and one of our team will be more than keen to help you in resolving any issues you have raised with us. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team

Hi Dave,We appreciate you raising your concerns with us here and we're very sorry you're still waiting for contact to be made with you.We appreciate why each of your worries are concerning for you and we'd like to help follow up on your enquiries as well as finding out why there's a delay with our Area Housing Manager reaching out to you.Please can you kindly drop us an email with your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team here will do everything to help you.Many ThanksCustomer Service Team

Hi Lyn,Thank you so much for sharing your recent experience with us.It's great to know you had a positive experience and we're delighted with your 4-star rating too 😊It’s our pleasure to help and deliver an amazing service and we're looking forward to helping you again soon.Feel free to let us know if there's anything else we can do and we’ll be sure to help you.Many ThanksCustomer Service Team

Hi Yu cady,We’re extremely sorry you’ve had a frustrating experience, and we sincerely apologise for all the inconvenience the delayed move in date is causing you.When our homes become empty it’s important for us to ensure they’re fully ready again prior to relet. Regrettably tenancy start dates are subject to change usually due to circumstances beyond our control, and sometimes due to works being done inside the property that are taking much longer to complete than originally anticipated. Needless to say, we’re very sorry there’s a continued delay and we can’t stress enough how important it is not to end your current living arrangements until tenancy start details have been confirmed by us. However, we certainly feel your disappointment and frustration as well as any upset caused to you, and we sincerely hope you’ll be in your new home soon.In the meantime, if there’s anything further we’re able to do to help, it’ll be great to hear from you to make it possible.Please let us know by email at lqdirect@lqgroup.org uk, and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Ahmed,Thank you so much for your amazing review! 😊It makes us proud to know Eleny done everything possible to help you retrieve your bag and it's so nice to read of the positive outcome too.We're sure Eleny will be most grateful for your kind feedback too, so a huge thank you once again for taking the time in sharing your experience with us, it's greatly appreciated.Customer Service Team

Hi B Westwood,Thank you so much for your fabolous review!We're over the moon to know you're delighted with all the works we've carried out inside your home, and most importantly you've experienced a professional service from us and found our staff courteous too.We're so appreciative of your feedback, it's important for us to know when our residents are receiving a high level of service, and we'll continue to keep working hard to ensure the same quality of service is being delivered in the foreseeable future.Many thanks again! 😊Customer Service Team

Hi Michael,Thank you very much for leaving us a review! 😊Your feedback means the world to us, and it makes us happy to know you've received good support. It’s lovely to see it was an easy process setting up your online account with us too.Many thanks for feedback, it certainly helps us to understand where we’re doing so well in and we’re very much looking forward to helping you again soon.Customer Service Team

Hi Leona,Thank you so much for review and for sharing your dissatisfaction with us.We’re saddened to learn of your disappointment, and we apologise profusely if we haven’t quite fulfilled your expectations.We’re always available to discuss your review in more detail, and to work with you with in resolving any outstanding concerns you have.We certainly feel your dissatisfaction regarding the service charges and if you feel an error has been made, please let us know and we’ll be sure to investigate this matter further for you. Please also bear in mind some housing estates have communal grounds which are maintained by us, and service charges will apply in situations like this.Depending on the type of tenancy you have, we can also offer Right to Buy or Right to acquire, however eligibility criteria must be met, and you must hold the right tenancy for this.It’ll also be our pleasure to help and advise further with repairs needed inside your home. If you’re not already in touch with us and you feel this our offer of help would be beneficial, we’d very much love to hear from you. We therefore kindly invite you to email our dedicated team here who’ll do their utmost to help. You’re welcome to reach out at any time at lqdirect@lqgroup.org.uk and we kindly request Trustpilot is mentioned in the subject line of your email too.Many ThanksCustomer Service Team