Trusted Agent profile
★★★★★
2,892 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,892 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,335
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotGreat communication from K&T
Great communication from K&T there was an initial mixup with the dates and times which was quickly resolved
Hi Lorraine, Thanks for your 4 star review. We are so pleased that K&T were able to resolve the initial mix up with the dates and times promptly. Once again thank you for taking the time to share your experience and remember we're here should you need us. Many ThanksCustomer Service Team
4/5
TrustpilotOk ok
Ok ok ok ok ok ok
Hi William, Thanks for the 4 stars!We're pleased to see everything is ok and hopefully next time we can bring your rating up to a 5! 😊Many Thanks Customer Service Team
1/5
TrustpilotEx wife's sister works for London…
Ex wife's sister works for London quadrant housing association revenue .repairs and complaints is a problem 9 months refurbishment and I'm still waiting for refurbishment to finish due to London quadrant revenue making refurbishment a problem
Hi David, We would like to thank you for leaving a review and highlighting your concerns. We're really sorry to hear about ongoing issues you've been facing with refurbishment process. We understand that the extended wait must be frustrating for you. We would appreciate if you could send us an email outlining all your concerns in detail, so we can provide further support and advice. You can reach us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be appreciated. Many Thanks Customer Service Team
5/5
TrustpilotGas engineer was very polite and…
Gas engineer was very polite and efficient.
Hi Carol,Thanks for leaving us a 5 star review!It's great to know the gas engineer was able to provide you with a polite and professional service, as we really value that type of service. Many Thanks Customer Service Team
4/5
TrustpilotI was satisfied with the service…
I was satisfied with the service provided
Hi Anca, Thanks for leaving us a 4 star review.We're thrilled to hear that you were satisfied with our service! You satisfaction means so much to us and it's wonderful to know we achieved that. Many Thanks Customer Service Team
4/5
TrustpilotThe engineer was polite & professional
Hi Vikki, Thanks for your 4 star rating. We appreciate you taking the time to share your positive experience with us and your comments regarding the engineer's politeness and professionalism. Many Thanks Customer Service Team
5/5
TrustpilotWhatsApp to change appointment, brilliant!
K and T had a new service where you could WhatsApp to change appointment (rather than sit on hold!). For someone like me with a busy work schedule, this was fantastic, especially compared to previous years when I'd been really disappointed.
Hi Annie, Wow 5 stars! So appreciated. Great feedback for K&T's new service. It's brilliant they were able to assist you promptly and arrange an appointment at a suitable time for your busy schedule. Thanks for sharing your experience. Many Thanks Customer Service Team
5/5
TrustpilotExcellent service thanks.
Hi Nina, Thank you for the 5 star review and lovely comments!You're very welcome! We're just thrilled to hear you received excellent service. We aim to provide the best service possible and we're so happy this has been the case for you. Many Thanks Customer Service Team
5/5
TrustpilotL&Q Taking A Serious Approach To Safety
L&Q taking a serious approach to health and safety through contractors (K&T Heating) by providing an appointment system that ensured residents are safe.
Hi Gale, We appreciate your 5 star review. Your health and safety are indeed a top priority, and we are pleased to hear that K&T heating are implementing our standards so effectively. Many ThanksCustomer Service Team
1/5
TrustpilotUnliveable
Unliveable: L&Q The worst ever in my life. I don’t like it it’s been 2years the worst experience ever. This is the second time I wrote, I was complaining last January regarding about damp and mould in my property. Okay by 27 May2024 the job has been done but the damp and mould is returned I contacted with the contractor and he said I can’t do nothing the problem is with the house the walls are wet so there is no matter if I paint it again they will return back again he said contact with L&Q and tell them the problem is with the hall house. Another problem my window are rooting, it’s very + cold in my bedroom, my front door is it’s very draft and with gapes and wood work is cheap away I feel like ice cubes here I don’t like it I feel like i stuck in the fridge even when I had to turn the electric and the blanket on, I had to turn on on it still cold I literally dying here and look it’s summer time but this property is a . A carpenter came last November 2023 and I said I need a new window and since Now No one can even gave me date it’s been 8 months now, every week I called them they said they will have a call if there is no one called you between 5 and 7 days gave us a call, when ever I called they says to me same thing . no one absolutely no one even responded back to me. I already had 12 appointments and hasn’t been fix yet, I went to move from this house I don’t like it, I don’t went it. I’am mentally tired, I pay my rent. I pay services charge what do you went from me
Hi Susana, Thank you for leaving us a review and raising your concerns. We truly apologise for any issues you've been experiencing. Your situation is of upmost importance to us and as such, please be advised that we are carrying out a thorough investigation based on your report. Please be assured your complaints will not be taken lightly, we have raised all your points and a dedicated team member will be in contact with you soon. Meanwhile, we strongly encourage you to email us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, with any discomforts you're experiencing that needs our immediate attention. Your case is a priority and we will take swift action to offer any necessary help. Many Thanks Customer Service Team
5/5
TrustpilotIt was quick.
Rating only, no written review.
Hi Miss D, Thank you very much for your 5 Star review. It's great to see that you're pleased with the quick service from us. Many Thanks Customer Service Team
4/5
TrustpilotVery good customer service and very…
Very good customer service and very quick appointments
Hi Abdulkadir, We'd like to thank you for your 4 star review. We're absolutely thrilled you had such a great experience with our service and found our appointment system quick and efficient. It's always a joy to hear feedback such as this. We hope in future we can add another star to your rating. Many Thanks Customer Service Team
2/5
TrustpilotI am still waiting for my old gas fire…
I am still waiting for my old gas fire and boiler to be removed. The pipe work has not been boxed in as promised . Communications and coordination were awful though the actual engineers were brilliant
Hi Amanda, Thank you so much for taking the time to bring this to our attention. We're pleased to hear that the engineers were up to the mark, it's always rewarding to hear positive comments about them. With regards to the outstanding work, we want you to know that we've taken note and our Gas Team is currently liaising with the contractor with a view to resolving any issues. We acknowledge that our communication and coordination has fell short of expectations, and for that we sincerely apologise. We will reach out to you with an update as soon as one is available. If there's anything else you need help with or any other concerns, please don't hesitate to let us know via email lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject header. Many Thanks Customer Service Team
5/5
TrustpilotThis company swallow eating is very…
This company swallow eating is very good.
Hi Fernando, Thanks for your 5 star review it's great to see!We're really glad to hear that Swallow Heating are doing such a great job. It's wonderful to receive such glowing praise and to know our contractors are doing us proud. Many Thanks Customer Service Team
4/5
TrustpilotWaste pipe is clean no more blockage
Hi Lorna, We appreciate your 4 star review. It's great to hear that your waste pipe blockage has been fixed. We're always happy to help, so please do reach out. Many Thanks Customer Service Team
5/5
TrustpilotPlumbing job
Plumber sent by L&Q was very professional. Fixed the problem straight away.
Hi Anna, We really appreciate your 5 star rating. It's great to hear the plumber was very professional and fixed the problem quickly. Feedback such as yours is a great motivation to continue providing excellent service. Many ThanksCustomer Service Team
5/5
TrustpilotRepairs done very quick
Repair to our boiler was done within a couple of days we are on the disable register so they are normally here within 24 hours and have always very been good and normally very quick to do any repairs
Hi Duncan, Thanks so much for your 5 star review. We're truly over the moon to know that your boiler repair was carried out quickly. It's always our goal to provide prompt efficient service, especially for our residents with a priority need. We understand how important it is to have your boiler in working condition, so we'll always strive to respond and rectify any issues as swiftly as possible.Many Thanks Customer Service Team
3/5
TrustpilotChanging time of visit on the day
I disliked the company changing the scheduled visit time in the day from AM to PM after I had scheduled my day around an 8AM - 12PM visit and I disliked it even more that on tracking on the link they sent me, my job was pushed back from 2pm onwards 3 time until eventually I was placed as the last job and wasn’t seen until 6pm!
Hi Jackie75, Thank you for leaving a review and highlighting this issue with us. We profusely apologise for any inconvenience that this may have caused you. We understand how important your time is and we always do our best to adhere to the time we set. However, there can be unforeseen circumstances that may cause delays. This is not an excuse, but we hope you understand that these things sometimes happen even with our best efforts to prevent them. If you should need us then please do get in touch via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Our team is always keen to help resolve any issues. Many Thanks Customer Service Team
5/5
TrustpilotThe man did a brilliant job and I was…
The man did a brilliant job and I was very happy with the results
Hi Sylvia, Thanks for the glowing 5 stars!It's great to hear that the operative did such a brilliant job and your happy with the results. We'll make sure to pass along your praise. Many Thanks Customer Service Team
5/5
TrustpilotHad a new fence put up
Had a new fence put up. Brilliant job 👏 All done very quickly thank you.
Hi Mr Stewart, Thanks for the all green 5 star rating!We're delighted to hear that your satisfied with your new fence and the speed of work. Your positive review and five star rating is much appreciated. Looking forward to being of service again in the future. Many Thanks Customer Service Team
2/5
TrustpilotIt was a very lengthy process from the…
It was a very lengthy process from the time I reported the incident to the final repair being carried out. I realise that you are inundated with emails, but I believe that they were sent to the right departments. I have attached full emails of the required repair as well as the impact on the items that were in the cupboards at the time. I had to keep emailing and telephoning before I received a response. I was told that I had to resent the emails with attached photos again, and then I was told to send them to another department. To date, I have not had any response or confirmation regarding the compensation I am requesting for the content of the cupboard which includes duvets and pillows. Whilst I was able to wash the water-logged rugs by hand, I could not remove the smell. I do not have receipts for these items as I could not have foreseen the ceiling falling in my grandaughter's room due to the water tank in the attic, and the severity of the damp moulds in this cupboard. This was where I kept the bedding for my children who are working abroad so I had no reason to use the cupboard often. If you require photographs of the damage done and bedding from the cupboard, please trace the emails sent.Kind regardsMs L Mariejeanne
Hi Linda, Thank you for sharing your concerns with us. We can only imagine how frustrating this process has been for you, especially as you have items that have been damaged. We can see that our insurance team are currently looking into your case. We understand that this matter is urgent and assure you that they will reach out to you as soon as they have an update. Your patience throughout this process is greatly appreciated. In the meantime, please do not hesitate to email us lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject line. We'll be on hand to help in anyway we can. Many Thanks Customer Service Team
5/5
Trustpilotvery interesting
the engineer was professional
Hi Moses,We love this and thank you so much for letting us know 😊We're over the moon you had a positive experience and most importantly your recent appointment went well for you.Many thanks again for your feedback, it's much appreciated!Customer Service Team
4/5
TrustpilotThe engineering was very professional…
The engineering was very professional and fixed all the problem
Hi Mohamed, Thanks for your 4 star rating!We're happy to hear that our engineers were able to help you so efficiently. Your complimentary comments means a lot to our team, as we love to hear this kind of feedback.Many Thanks Customer Service Team
5/5
TrustpilotFantastic gas engineer
Hi Sarah,Thank you for leaving us a 5-star review!Your feedback is valuable to us we’re over the moon that you had a positive experience with one of our advisors - it certainly makes us proud to hear this too 😊Many thanks again for sharing your thoughts with us and be sure to let us know if you need our help with something else.Customer Service Team
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London has the most, with 2,552 reviews rated 3.1 out of 5, followed by Sidcup with 1,720.
