LQ estate agents in London, Sidcup and Warwick

★★★★★ 1/5

Google

The ABSOLUTE WORST. L&Q do NOT deal with emergency situations at all. They pass the buck when it comes to responsibilities and fill their pockets when it comes to pay day. Multi Million pound company with everyone getting a FAT pay check, but when it comes to pay Out, they spout legal jargon, which is utter rubbish. The day you (L&Q) get your comeuppance, no one will bat an eyelid, instead everyone affected by you, and your pathetic work ethics, will stare to make sure each nano second of your demise is viewed. The flipping call centre won't even recognise the choices made on the key pad and will literally cut you off. 3rd world countries offer better customer service than you ingrates. Please note, this above review is Not for those sincerely earning their pay by doing ethical work.

K · 10 June 2021 · LQ London

★★★★★ 1/5

Google

Would give no stars if I could, had a ongoing issue for 7 months had a appointment today the 4th one still not done Contracts left then water running through ceiling and electric fitting. This was at 4 o'clock at half ten still no one came out. Next time I'm going to get Frank Spencer to do the work

Adrian · 10 June 2021 · LQ London

★★★★★ 1/5

Google

Never ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.

Prasanna · 10 June 2021 · LQ London

★★★★★ 1/5

Google

i have a outstanding repair in my bathroom for over 1 years ,this company is crazy, they keep on canceling appoinments. The staff are lazy and keep making mistakes and you have to keep chasing them, they take ages replying your queries and never pick up the phone and you have to leave messages, They never improved over the years, the service got worse !!

Muhammad · 10 June 2021 · LQ London

★★★★★ 5/5

Google

We didn’t end up renting from L&Q (just found a flat we liked better) but the service during our inquiry and viewings was outstanding. We were shown around Royal Wharf by Samuel, and I’ve never had such an enjoyable, honest experience when viewing flats. Would absolutely reach out to them again when looking for a new home!

Emily · 10 June 2021 · LQ London

★★★★★ 1/5

Google

Must be the worst housing association in history. Incompetence all round. Rude case managers, repairs dont get done. Had a leaking for like 2 years, cracks in the wall. Yet their more then happy to take your money or chase you up for it. DO YOURSELF A FAVOUR STAY CLEAR OF THIS ATROCIOUS HOUSING ASSOCIATION! BUNCH OF THIEVES!

Saul · 10 June 2021 · LQ London

★★★★★ 1/5

Google

one of the worst Landlords you will ever come across. I have a Leak at my flat for the PAST 10 months and it is still ongoing. I had a very small plaster coming off the wall at the start and now my whole flat is messed up. I have damp on every single wall of my flat. After almost 10 moths still waiting for them to repair the damage and stop the leak. WHAT A JOKE! Simply stay homeless but DO NOT RENT FROM THIS PEOPLE.

Asif · 10 June 2021 · LQ London

★★★★★ 1/5

Google

The worst shameless company on the face of earth. Yes you heard me. This is a company provides next to zero service， yet charging service charge of luxury apartment level. Every few months we would receive a letter they had increased service charge by a few hundred quids and when confronted, no satisfactory answer given. Cleaning service is provided once a week at minimum level. Other services are non existent. Customer service is so bad, you really wonder this company hired hundreds of people to bully customers and make their life as difficult as possible. How LQ gets government contract is a mystery, I had wrote to local MP numerous times to report their appalling practices. And LQ would send me customer reviews after every occasion that they failed us. So I thought I should give them a fair review on Google. If you are thinking to move in any property that's managed by LQ, expect continuous nightmare and anguish. Only if I could give them a big fat zero.

Mona · 10 June 2021 · LQ London

★★★★★ 1/5

Google

Insensitive, inhumane and unprofessional. One of the worst housing associations in London. Their treatment of their social housing tenants is appalling and their repairs services incredibly slow and useless. With the exception of a few, most of their staff have either been given the brief to be downright rude and bullying, or that is the culture that they foster. Run miles away if you ever get the option to become one of their unfortunate tenants.

Star · 10 June 2021 · LQ London

★★★★★ 1/5

Google

Incompetent from top to bottom. We had issues with contracts, repairs and even handling complaints. Every time we called up, no one would take responsibility and then when they finally did 10 weeks later, we were offered £10 compensation despite it taking 14 hours of my time alone to get someone to deal with the issues and even then the issues were never resolved. All we got was excuses and false promises from several people saying they would do something, then not doing it. These people are awful at their job and I don't say that lightly. They are specifically the reason why we chose to move out of our property.

Christian · 10 June 2021 · LQ London

★★★★★ 1/5

Google

If i could give 0 stars I would, they have the worse complaints and repairs team ever. They will delay jobs for months and give you a reason ‘the contractor still has to give us a date’ even after a whole month? The complaints team act like they care but really they dont, even with me telling them they made a hole in my bathroom in FEB in regards to a leak and they still havent repaired this! They have sent at least 5 people round just to inspect? 5 people to inspect the exact same issue and come with the exact same result from Feb and now im still awaiting a repair. I have a 1 year old son who frequently uses the bathroom and there is a massive hole there yet LQ dont seem to care at all about the safety of their residents? Even after telling them my wife has slipped in the bathroom because of the leaks they still haven't cared. I would highly recommend you look elsewhere and not use this housing association, this is the worst association there is who fails to meet their values ‘People we care about the happiness and wellbeing of our customers and our employees’ this is a complete lie!

Yasin · 10 June 2021 · LQ London

★★★★★ 1/5

Google

The absolute worst landlord ever! They provide a roof and that's it! Good luck trying to get anything done. They flop it all. Frustration levels are through the roof, due to their lack of customer service or any senior management interest or direction. They ignore their own policies and procedures and make it up as they go along. Housing regulators do nothing. They fail to even comply with Housing Ombudsman directives or respond to Councillor enquiries. Someone, somewhere needs to act and individuals need to make complaints to them, housing Ombudsman and Councillors. Maybe if enough people complain, they might pull their socks up!

Valerie · 10 June 2021 · LQ London

★★★★★ 1/5

Trustpilot

Would give no stars if it was possible.

Would give no stars if it was possible.Every thing they do they make a mess of it. Next time I want a repair done I'm going to get in Frank Spencer to do it

Dear · 7 June 2021 · LQ Sidcup

★★★★★ 5/5

Trustpilot

If any work or repairs need doing,If…

If any work or repairs need doing,If they can .telephone staff are very helpfull.and polite.

Catherine · 4 May 2021 · LQ London

★★★★★ 4/5

Trustpilot

The current repair record for L & Q is…

The current repair record for L & Q is atrocious!Since the above we've had a phone call from 2 helpful members of staff. Our issue has been resolved 😊

Mr · 6 April 2021 · LQ Sidcup

★★★★★ 1/5

Trustpilot

A Group made by incompetent and…

A Group made by incompetent and careless people. They are unable to fix the littlest problem without driving tenants or homeowners crazy! If you buy a flat through them, forget any assistance after the purchase!

Walter · 4 February 2021 · LQ Sidcup

★★★★★ 1/5

Trustpilot

LandQ total incompetency kitchen ceiling…

I have had a leak in my kitchen ceiling for two weeks. It has got worse and worse. LandQ have repeatedly failed to attend. I had to have asbestos test done, was meant to be as an emergency, I rang Landq four days after original plumber turned up and said he would raise it as an emergency, they said they had five days to respond. My kitchen ceiling is falling down, there is water coming through. I have taken three days off work for appointments for the repair, but no one turns up. I have spent hours on the phone to them. Yesterday they sent out some men to put a plastic sheet under the leak, madness, this just meant all the water built up and the ceiling collapsing even more. Had to cut a hole in it to let water out. My partner is a builder and said they must be crazy. Oh and yesterday when they were meant to send a plumber to do the repairs, they sent another person to do an asbestos test...unbelievable. The asbestos test was done last week and they have the results. so two weeks and one day later, I still have very bad leak in kitchen, ceiling falling down and every time I phone them they say they have booked a job!!! They are total morons and completely inadequate. What is so difficult about booking a job and sending out the appropriate workmen to do it?? They can never ever get hold of the surveyor or the planners who seem to be the "Gods" that can authorise this repair. When I am told, (repeatedly) that planners will be calling me, nothing happens and then I phone to complain, and guess what, I then get told, that far from being an urgent situation and planners going to respond, they have five days to respond to emails! I have had endless issues with LandQ and repairs over the 22 years I have lived in this house. It is always the same, they fail to turn up, they botch up repairs when they do turn up, their management and communication is just diabolical.

Anne · 17 November 2020 · LQ London

★★★★★ 1/5

Trustpilot

I’m waiting for repairs more than…

I’m waiting for repairs more than 1year,and included localMP for it.And something just started but,I have to remind company that I’m still waiting.Poor customer service.

Kat · 6 November 2020 · LQ Sidcup

★★★★★ 1/5

Trustpilot

9 days and counting since water started…

9 days and counting since water started pouring into my ground floor flat at Vellum Court in Walthamstow. Private plumbers have inspected upper floors and informed L&Q that the water is coming from an external pipe but all requests to trace the leak and assign responsibility or deal with it have been ignored. In the meantime water keeps pouring in and damage continues to increase. To add insult to injury they have just sent me a bill for nearly £900 excess payment for last years management fees to cover their overspend with no explanation as to where the money has gone or why I should have to pay it.L& Q have responded to this review by promising to send a plumber to sort out the problem as it is an emergency - the earliest their emergency plumber can call is on the 16th November but the water has been pouring in non-stop since the 15th October and tonight 29th October all the electrics have gone off in the flat and cannot be turned on again. L&Q out of hours service refuse to help as they say it is not an emergency. All they are concerned with is chasing up the leaseholders for an extra quarter of a million pounds for their overspend on last years management costs most of which seem to have been incurred by trying to save money by having jobs done as cheaply as possible in the first place and then having to pay much more to have things put right.

Geoff · 29 October 2020 · LQ London

★★★★★ 1/5

Trustpilot

A VERY DANGEROUS COMPANY.

Had multiple multiple disrepair issues with this extremely negligent, incompetent, and in my view, criminal organisation. I have had raw sewage, from 3 flats spilling onto my balcony,and inside my bathroom, almost consistently for 6+ years. Yep. You read that right. I have had numerous, serious illnesses due to their dangerous behaviour and negligence. I wish I could add photos. Despite the warnings of their OWN plumbers, and independent plumbers. They refuse to fix the problem. Once erecting a lot of scaffolding, then a plumber with a glue gun going up, and concealing the problem with some type of glue, coming back down. Job done. 😡. I kid you not. Obviously the problem wasn't just that. They ignored the other issues, and off he went. I then had to wait months b4 they removed the scaffolding, threatening to have me arrested if I touched it. This is just a snippet of what hell I've had to go through, at the hands of these buffoons, who are also extremely dangerous people. They have no thought for the lives or wellbeing of tenants. None whatsoever. They are an absolute disgrace. DANGER ALERT ⚠️⚠️⚠️

Wilson · 16 October 2020 · LQ London

★★★★★ 1/5

Google

Rating only, no written review.

Danielle · 11 October 2020 · LQ Sidcup

★★★★★ 4/5

Google

Rating only, no written review.

Vikesh · 11 October 2020 · LQ Sidcup

★★★★★ 5/5

Google

Rating only, no written review.

Anthony · 11 October 2020 · LQ Sidcup

★★★★★ 3/5

Google

Rating only, no written review.

K · 11 October 2020 · LQ Sidcup