5/5
GoogleIt's where I work
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,842 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,842 reviews on three platforms, rated 3.1 out of 5 overall.
523
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,317
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleA great place to work.
5/5
GoogleGreat place to work with very friendly atmosphere.
1/5
GoogleI call them 15 min. ago and they try lie to me. I'm never see that kind of people in my life.
1/5
GoogleDon't wanna send someone out to fix my issue told me I have to do it myself .. That's fantastic service thanks 5 star ... 😕 …
1/5
GoogleThis company is a joke. Can't ever call through, does not respond to emails which caused us to be nearly homeless twice. DO NOT RENT with L&Q. I'm not sure how L&Q is surviving as a company. Or IS IT even a legit company???
1/5
GoogleEven their reviews are a sham, employees who work there!! I have reported to Google. Horrible service takes months to get any response, repairs are not dealt with, no one takes any responsibility. DO NOT OCCUPY ANY OF THEIR PROPERTIES IF YOU CAN AVOID IT!! Fees are outrageous for the service (or more the lack of service).
1/5
GoogleNot even a thousand words can say enough about how despicable their customer service is. Absolutely disgusting how they treat disabled tenants.
1/5
GoogleI live next door to an L & Q resident in East Ham who leaves loads of rubbish in their back garden. I have told L & Q about this but have not heard anything back from them for 2 weeks. They are a nightmare avoid them like the plague because they have no control over their tenants and their properties are not looked after or reviewed regularly. Usually the worst house in the street is an L & Q property.
1/5
GoogleOne of their drivers tonight BF18 VNS road rage. Not signaling and speeding so fast and cut up in front of cars. Really brand damaging for someone who is representing the company cars. If I could give no star then would have been great
1/5
Googlethe worst experience living at the apartment managed by L&Q. I keep asking to fix how water problem but they can't somehow fix for 7 weeks. If you like to live without hotwater during winter at your apartment for a few months, L&Q is the place to go. Good luck with it!!! :(
1/5
GoogleL&Q have a lot to learn On how to treat their tenants who are in fact their stakeholders. I have been with them for more than thirty years. When they damage the property of their residents they must repair it or replace it. They abuse their own polices and procedures and their staff tell lies and jump on the disillusioned band wagons of others. They abuse and disrespect their stakeholders and tenants. There are very few competent staff working at L&Q which is a real shame. The CEO David Montague does not answer his mail and emails are not responded to and calls are not returned they lie to other government bodies and to the courts. They should not be allowed to build any more properties until they can prove that they can take care and maintain the ones they have.
1/5
GoogleDo not ever move to an l and q property. I have lived in an l and q property for 3 years. In that time I have had to put up with anti social behaviour. Although the building looks lovely on the outside security is lacking and people can break in with a screwdriver. The cctv is inadequate and residents have to pay. Any anti social behaviour is ignored and passed from person to person. Anything you raise is dismissed by staff. My son has a life threatening condition and we have a hollow door but need a solid door. Despite putting in 2 complaints, protested outside head office, had my local councillor and authority raising matters things are still not done and my son's health continues to detoriate and yet I am ignored. If you have the same thing please leave a review and expose this company for what it is
1/5
GoogleI have been an L&Q resident for three weeks. During this three weeks I have had a leaking roof which has left my bedroom carpet ruined and no wood at the back of my toilet with no date for repair, Plug sockets that dont work a 4mm gap under my front door that let's in the wind, my front room windows are terrible I have had to tape them up to stop the draft, and my cooker cannot be installed because the connection socket is not complete. My cold tap in the bathroom dont work properly and the earliest date is the 30th of March that can be repaired. none of the other repairs have got a date to be repaired. I have just recieved a threatening letter over a gas check when on first contact I arranged a date for them to come. When trying to contact the person mentioned on the letter I just get cut off. I am appalled by the poor service I have recieved. Lucky to get one star. from MR ANGRY.
5/5
GoogleMy five stars go to the maintenance team here. I do not have dealings in particular with East Thames other than the occasional times that I had to beg to use their bathroom; very clean and noticeably pleasant. If a business could be judged by its toilet facilities, then this is a good business.
1/5
GoogleHave NEVER heard a good word from ANY L&Q TENANT EVER! Any good reviews of them must be on another planet!!! Worst landlords ever and expensive on top. Even the contractors they hire don't rate them!!! Takes 3 sets electricians to install 3 storage heaters the first one was asking ME how they worked!!! The second spent most of the time berating the 1sts incompetence. Then he left and I had to call for 3rd set to correct his mistakes !!! Well it ends well, after about 2 months in freezing cold I finally had heating. I wont even talk about maintenance here! They really don't care! I left the council - who I thought were unreliable - until I did a home swap with an L&q tenant!!! NEVER AGAIN!!! I only clicked 1 star cos I had to to leave this comment.
5/5
GoogleBest social housing landlord we ever had, been with them 12 years. So kind caring, always do repairs, easy get hold of. Quality properties... Good rent service charge not high compared other housing trusts give value for money. Way better than council. Take pride in there homes.
5/5
GoogleAmazing offices
1/5
TrustpilotNon existent repairs or half a job
This company are crooks. They take your rent but don't carry out repairs. I have been living with a collapsed front step and broken front door for 6 months. The door was due to be replaced but when the workman came he said he had been told to repair it! With the change in weather the crack is now very apparent again and I do not feel safe in my home but I have been told that no repairs are being carried out. Now, the hot tap in bathroom has fallen off and the water would not stop running. I had to turn off water supply to boiler to stop it. Told they won't fix it at the weekend and to call back on Monday. When I pointed out that we are in a pandemic & I should wash hands regularly I was advised to use sanitiser & wet wipes. I was advised to boil kettles to wash up despite telling the operator that my electricity was on emergency credit and my universal credit not due for a number of days.Calling to report repairs usually ends without success and leads to undue amounts of stress.
Agent replied · 11 June 2024
Hi Cara,Thank you for your feedback, we welcome your review and we're truly sorry for all of the trouble you've been through with various repairs to the property.We sincerely apologise for the delay in completing the repairs and we understand how frustrating this be for you however, sometimes delays can occur for reasons beyond our control but we can certainly look into ways of improving our service to you.If you're not already in touch with us, it would be great to hear from you so we can assist you to put things right. Please feel free to message your details to us at lqdirect@lqgroup.org.uk and we'll be more than happy to assist you further.Many ThanksCustomer Service Team
1/5
TrustpilotTrying to kill the elderly
new neighbours moved in next door, done a council exchange, and from day one all they do is smoke cannabis, we have been complaining filling in anti behaviour record form, emails, contacting the Police, but L& Q are not doing nothing, tenants deny they are doing it and L & Q do not care, we have had many case managers, passing the buck, they keep closing the case, but it is still going on, they cannot be bothered as long as they get their rent. Also why does it take 6 months to get our central heating sorted, so not being able to keep warm during the winter months, 8 months to get new vents put into windows and new catches on the windows to keep the cold out and 13 hours to get a plumber out as no water was coming into our toilet its a joke, it would not flush
Agent replied · 11 June 2024
Hi Mr Froome,We sorry to hear you’re being affected by your neighbour smoking cannabis and we understand how discomforting this must be for you.It's good to hear you are reporting this incident to the police and we strongly urge you to keep doing so. As you may be aware it's illegal to smoke cannabis and the police have more powers to take action for any allegations of drug use, and if the police do take action they will contact L&Q to pursue matters further.We understand this may seem a lengthy process but we are obliged to follow procedures and an immediate resolution to the problem could take many months to resolve. If your happy to discuss your concerns further with us or if you have any further questions relating to this matter, please do not hesitate to reach out to us at lqdirect@lqgroup.org.uk and we’ll be more than willing to provide you with further advice and assistance.ThanksCustomer Service Team
1/5
TrustpilotI have been without heatng or hot water…
I have been without heatng or hot water for 8 days .L & Q lied by telling yesterday they where coming out to fit new boiler.When a man turn up yesterday he said he was only here to look at up and go back to L&Q and they will decide what to do.So I have blood cancer which am open to infections from the cold and my daughter has an on heart condition so is open to infections as well.Don't know what to do have made complaints and all they did was bring me a half size oil filled heater to heat the hole houseNo hot water to bath.06/02/20 Update; I sent an Email to the Email address given by L & Q and it says they are very busy and will take up to 10 days to get back to me.Today I have woken up and have a cold How long do I have to wait for someone to help me.When I end up in hospital which will be soon I will be seeking legal advice.
Agent replied · 11 June 2024
Hi Peter,Thank you for your feedback.We're really sorry to hear this and we can certainly look into the matter of no heating and hot water.If you would like to email us your full address along with the details of the repair on lqdirect@lqgroup.org.uk, we'll investigate and put things right. ThanksCustomer Service Team
1/5
YellHorrendous treatment & service
L&Q service to their residents & Lease / homeowners is absolutely horrendous, L&Q staff will leave you to suffer at the hands of drunks, addicts and dangerous people as they will never remove them nor discipline their social housing tenants, L&Q housing and ground are never maintained and inside repairs are ignored & if done many years later at a pathetic standard. All head offices are not professional and neither are the staff and I would not recommend purchasing any kind of property or lease with them as you should all read hundreds of reviews from very upset people on trustpilot. L&Q have let us all down and they need to be taken over by another company and the Name itself L&Q has brought many of us pain and heartbreak.
5/5
GoogleAmazing offices
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,503 reviews rated 3.1 out of 5, followed by Sidcup with 1,703.
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