LQ estate agents in London, Sidcup and Warwick

Hi Mick,Thank you for taking the time to share your thoughts with us and although we haven’t met your expectations your comments still mean a lot to us.We're saddened to hear you feel this way and we would like to reassure you that we have a duty of care for all of our residents. We continually strive to provide the best service to our residents but it's also important we're made aware if things sometimes go wrong so we can put them right.If there's anything in particular that is bothering you, or if you need our assistance with something, by all means please reach out to us and an advisor will be more than happy to help you. We can be contacted by email at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is in the subject line of your email too.Many ThanksCustomer Service Team

Hi Marvalyn,Your review is really important to us and we would like to thank you for taking the time to bring your concerns to our attention.We’re saddened to hear some repairs in your home are still waiting to be done. We understand this may be frustrating for you and we sympathise with you for any inconvenience this is causing too.We’re confident a resolution can be achieved and we would love to hear from you to help us make it possible.Please kindly email your details to us (with 'Trustpilot' as your subject) at lqdirect@lqgroup.org.uk and we’ll be more than happy to discuss your concerns in more detail with you.Many ThanksCustomer Service Team

Hi Mick,Thank you for taking the time to leave us another review and we're so sorry to hear you feel this way.We're only trying to be open and honest with you and to reassure you that your enquiry is in good hands, and being investigated by the correct team. It wasn't our intentions to come across patronising and we apologise profusely if you feel differently.Although at times something's may seem obvious, it's important we follow our procedures and ensure the correct team are dealing with your enquiry. This is the case with your enquiry but rest assured our service charge team will be in touch within due course to clarify this for you.Many ThanksCustomer Service Team

Hi Chris,We thank you for taking the time to leave us a review and for sharing your concerns with us too.We understand at time things do go wrong and although you appear unhappy with the service we would like to reassure you that your feedback is still really important to us.We apologise profusely for the continued delay with your repairs and we can see why you feel disappointed with the service you've received.It'll be great if you would allow us the opportunity to have a look into each of your repairs and to work with you to come to a resolution. If you're willing for us to do this for you, please can you email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your subject) and we'll be more than happy to do our utmost help.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for your feedback and for sharing your concerns about the service charge letter you recently received from us.We certainly hear your disappointment Mick and we sincerely apologise if you feel there's a discrepancy with the charges for this coming year.We can see you've already raised your concerns with us which is great, and we can confirm our service charge team are currently investigating this for you. Rest assured you'll receive contact from our service charge team once they have gathered all of the information needed. We aim to respond to you within 10 working days so hopefully you should hear from us soon.In the meantime, if there's anything further we can do for you, feel free to contact us through any channel of your choice or by email at lqdirect@lqgroup.org.uk and we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Joy,Thank you so much or your review.We really appreciate you sharing your concerns with us and we're sorry learn you've not heard anything from us for such a long time. We'll be more than happy to help and provide you with the support you need Joy and we kindly request you contact us by email so we can arrange this for you.Feel free to email your details to us, along with your full address so we can arrange for a dedicated team member to contact you. We can be reached at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is in the subject line of your email too.Many ThanksCustomer Service TeamWe appreciate

Hi Samantha,Thank you so much for sharing your thoughts with us, it's much appreciated.We hear your disappointment Samantha and we appreciate on some occasions there may be a long waiting time for non essential repairs. Rest assured we are aware of this happening and we're working hard to make improvements within this area. Hopefully in the coming future you'll start to see an improvement to this service. In the meantime we offer our sincerest apologies for the continued delay and for any inconvenience this is causing you.It's great to hear you found our advisor helpful, we always try our best and it's really kind of you to share this with us too.We're always here for you and if there's anything we can do, feel free to reach out to us through any channel of your choice or by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Miranda,Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.It's good to know you're liking our callback option, it makes life so much easier than waiting for someone to answer during our busiest periods.Much appreciated Miranda and thank you once again for sharing this with us.Customer Service Team

Hi Pamela,We welcome your review and we appreciate you taking the time to share your thoughts with us.Although we have failed to provide you with he service you had hope for, your feedback is still really important to us as it'll help us to look at ways to make further improvements to our services.We are so sorry to hear you experienced some unresolved issues and if you still need help with these we would love to have the opportunity to work with you to come to a resolution. Please feel free to contact us by email at lqdirect@lqgroup.org.uk and we'll arrange for a dedicated team member to contact you. We kindly request 'Trustpilot' is entered into the subject line of your email too.Many ThanksCustomer Service Team

Hi Mick,Thank you for taking the time to leave us another review and for sharing your disappointment with us.We've had further look into your repair for the footpath and we can confirm we've offered you the earliest available appointment. We appreciate this may seem a bit of a wait, but unfortunately we're unable to complete repairs of this nature as an emergency and it's inevitable more time is required. Rest assured our work planners constantly monitor appointments and if we're able to bring the date forward we will be in touch with you.We are by no means refusing to repair the path for you Mick, and we hope you'll understand that we just need a little more time to be able to complete this for you.ThanksCustomer Service Team

Hi Mick,Thank you for sharing your experience with us and for bringing the concerns with the footpath to our attentionWe're so sorry to hear you've had a fall and we really do hope your foot will make a full recovery. We appreciate and understand why the footpath is concerning for you, especially after having the fall and although we’ve failed to meet your expectations your review is still important to us.Having investigated this further for you, we understand an emergency callout was arranged as soon as we were made aware of the issue. During our visit it was reported further works are required which has also been arranged for you. We can confirm notification was sent to you recently confirming the details, however if you haven't received this from us, please kindly email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject and our dedicated team will be more than happy to confirm the details for you.Many ThanksCustomer Service Team

Hi Diana,Thank you for your feedback and we're really sorry to hear you feel this way.We have a great team who'll be more than happy to help with any concerns you may have, and they'll do everything they can to provide support in resolving any of your concerns for you.If you would like to speak to us we'll be more than happy to hear from you. We can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is in the subject line of your email as this would be helpful to us.Many ThanksCustomer Service Team

Hi Karen,Thank you so much for your feedback, your comments and concerns are really important to us as we’re always looking at ways to improve our services to you and other residents.We hear your disappointment Karen and we understand why you're feeling this way especially after seeing your neighbours having new components inside their home. It certainly isn't our intentions to cause upset and we offer our sincerest apology if a full explanation wasn't provided by us previously.We would like to take the opportunity now by explaining how we make the decision on deciding which properties are due to receive a new kitchen, bathroom and/or windows etc.As you may already be aware, we carried out a stock condition survey on your home and this was undertaken as part of our 5 year programme to assess all of our homes. The information we collect from the survey is important to us and it holds vital information on the current condition of your home. We then use this information to plan for future maintenance programmes and we will make a decision on which homes are in most need of a component renewal. This decision is made yearly and we send letters each year to all residents whose home has been selected on the next programme of works to be done. We're unfortunately unable advise on future programmes or provide an estimated time on when to expect a new kitchen, bathroom or windows, however this doesn't mean your home hasn't been selected but it's likely your component renewal will take place on a different programme within a different financial year.We really hope this helps with your enquiry and if you have any further questions, please feel free to contact us. We can also look at the problems you're having with the tree and provide you with further advice. There's also further information about our planned maintenance programme on our website and I've included a few of the links for you below which may also be helpful to you.https://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-selectionhttps://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-what-is-itIn the meantime, we can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your subject on your email. Feel free to reach out to us and it'll be our pleasure to help with any queries you may have.Many ThanksCustomer Service Team

Hi Latoya,Thank you so much for leaving us a 5 star review, it's truly appreciated!We're so glad you've had a great experience and the advisor was welcoming.It's always a pleasure to help and if you need us for anything in the future, please do not hesitate to reach out to us.Many ThanksCustomer Service Team

Hi Dear Mr Tomlin,We're really sorry to hear of your disappointment regarding our repairs service and we sincerely apologise if we've caused you some upset.We appreciate and understand delays with repairs can cause some frustration from time to time, but rest assured we're always looking at ways to improve our services.With this in mind, we welcome your feedback and your review will certainly help us to look at ways to provide a better service in the future.If however you have any concerns in the meantime, please feel free to reach out to us at lqdirect@lqgroup.org.uk and we'll be more than happy to assist you further. We kindly request you mention 'Trustpilot' in the subject line of your email too if you wish to contact us.Many ThanksCustomer Service Team

Hi Paulette,Thank you for bringing your concerns to our attention, your feedback means a lot to us and we’re extremely sorry to hear we haven’t provided the service you hoped for.We would love to have the opportunity to help with your repairs and further investigate the cause of the delays with completing these for you.It'll be a pleasure to help Paulette and if you could kindly email your details to us we'll do everything we can for you. We are contactable at lqdirect@lqgroup.org.uk and we kindly ask you to mention 'Trustpilot' into the subject line of your email too.Many ThanksCustomer Service Team

Hi Anna,Thank you so much for taking the time to leave us a review and we're so sorry to hear of your disappointment.We're passionate about the service we provide our residents and we're always looking at ways to improve our services, therefore we appreciate and welcome your comments which are certainly a great help to us.In the meantime, if there's anything in particular we can do for you now, it'll be great to hear from you. Please feel free to reach out to us by email with 'Trustpilot' as your subject and we'll be more than happy to answer any questions you may have. We can be contacted at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Sarah,We welcome your review and we appreciate you taking the time to share the delay about your repair to our attention.We're so sorry to hear of your disappointment and we appreciate not having a working shower inside your home is not and ideal situation, but we hope to think you still have use of a bath and are still able to use this despite the repairs needed to the tap.Unfortunately as we're unable to access your details through Trustpilot, we urge you to email us if you have any questions, or if there's anything further we can do for you. Sometimes we do get cancellations and we'll be more than happy to check for you, and bring the date forward if availability allows us to do so.We kindly request you use 'Trustpilot' as the subject on your email and we can be reached at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Brenda,Thank you for your review and for sharing your concerns with us.We appreciate your frustration with the waiting times for appointments and we understand the delays has caused some disappointment amongst our residents.We would also like to take this opportunity to offer our sincerest apologies for any upset caused. Rest assured we are working on this and we're currently looking at ways to improve this service.Since restrictions have eased and our services have fully resumed, we're currently seeing high demand for repairs which has unfortunately caused a slightly longer waiting time for appointments to be offered, however you should see some improvements in the coming future.We're so sorry to hear you've waited 3 months for a surveyor to visit your home and if the repairs inside your home are non urgent and is currently with our major repairs manager, we would expect you to see further progress within 6 months from when the referral was first made. If however you would like to check this with us, we will be more than happy to help.Please feel free to reach out to us at lqdirect@lqgroup.org.uk, we have a great team to hand and it'll be our pleasure to help. To help us with your enquiry, we kindly request you title your email with 'Trustpilot' Many ThanksCustomer Service Team

Hi Simone,Thank you for your review and we’re so sorry to hear we didn’t quite fulfil your expectations.We'll be more than happy to discuss anything in more detail with you and work with you to resolve any concerns you have.Please feel free to reach out to us at lqdirect@lqgroup.org.uk. We kindly request you mention 'Trustpilot' in the subject line.Many thanksCustomer Service Team