1/5
GoogleL&Q are slumlords. The leave people with health issues rotting in in their, damp, mould ridden slums. If you're a resident then don't expect to get any repairs. The DON'T Care
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,848 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,848 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,322
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleWe confirmed a viewing for a 2 bed property. On the day, we travelled from far and they didn't have the keys to the flat we were viewing.
1/5
GoogleUnprofessional and unresponsive. Tried to view a property and they changed the day and time three times and did not turn up and did not answer calls or texts. Very disappointing.
1/5
GoogleBeen harassed since November, nothing done, I thought landlords had a duty of care. hopefully getting my own injunction against said neighbour.
1/5
GoogleWe've had no fridge for three months. Literally the most incompetent bunch you could have the displeasure to rent from
1/5
GoogleAbysmal. Ill resourced landlord with incompetent staff employed as property managers. Beyond slow in dealing with fire safety issues. Would not recommend
1/5
GoogleVery dissatisfied service. I requested to install double glazed windows for more than 18 months ago. I wonder when they will come to do the job!
1/5
GoogleAbsolutely disgusted at Staff at this office.Always hand complaints about management to the offender.Acompanied a friend to West Ham Lane.Her sister very neglected for 24 hours lead to Pneumonia which sent her early to her resting place.L and Q care was so serious a complaint so very serious was rejected by the Manager when she returned to this project.Now for a long while CareWatch incharge of care many times better.....
1/5
GoogleAbsolutely awful we are a disabled family severely overcrowded foundation mutual exchange and have had to continously call them trying to get it processed, they never get back to anyone , they won't reply to emails either everyday I'm on the phone and still getting nowhere, I've also been waiting 7 weeks for them to put in a new small kitchen they turn up do a small bit then disappear the workmanship awful my expensive appliances dented and scratched I'm still waiting on this kitchen being finished and uts excuse after excuse they scratched all the worktops and filled the scratch with black silicone in the hope I wouldn't notice today theybwere meant to arrive yo finish it and again nobody turned up again I'm at my wits end and just want moved out this place as fast as possible they just do not care despite the fact my daughter has a terminal illness it's vile
1/5
GoogleA tenant with L&Q for over 20yrs, the service is getting worse, my widows are rotting , it ver+ cold in my bedroom, my front door is very drafty with gapes and wood work is chipping away . A carpenter came last July and said I need new windows , no one can give me a date....
1/5
GoogleThey deserve minus stars!I have tried calls and emails to get a viewing sorted for a flat I want to buy via shared ownership but nope no straight answer with one person sending me to someone else and them having no clue😡You would think them selling something means they would be more than happy to let you see the product!Also whats the point in me giving my personal info and getting approved financially to get no viewing!such a waste of time stay away from them peeps they are clueless!
1/5
GooglePlease note this is a scam. They take your holding deposits and have relisted all the properties again on Rightmove. IF ANYONE ELSE HAS BEEN SCAMMED IN THE RALLY HOUSE BUILDING PLEASE CONTACT ME
1/5
GoogleAVOID AVOID AVOID. Awful service for residents. We’ve been waiting over 2 years for a date for cladding repairs. Can’t move, can’t sell, can’t remortgage. They refuse to speak to residents, emails go unanswered and still no repair date in sight.
1/5
GoogleIncredibly poor service, L&Q manages the building where we live , we often deal with 30 min waiting, no answers or not even acting on emergency situations, lifts have been broken for days and there is still no way to get a solutions or someone to answer the phone, you will only get angry neighbours with these people. Is anyone even reading their google reviews? Not sure they even care!
1/5
GoogleI have called L&Q several times regarding 2 repairs first of all today i called at 2 pm spoken to a very rude lady she probably woken up did not intrested to help at all i had Ceiling leaked last yearWhich left a lot of stainsOn my kitchen ceiling and And my living room i have been calling them since last year had one visit they where they took pictured and suggest me to hgo upstairs and ask the people to report if they have a leak after that they didnt bother to get back to me they said its a long process u should do it your self i spend almost 1200£g got my kitchen and living painted i had to get the whole flat painted because it would look different today i spoke to rude lady she said o so got it it painted now you should call them people and ask them to come and check we cant fix this problem mean its not land Q problem if my rent get a day late they start sending me letters my window its been broken 4 years ago they didnt fix it i hope one of L&Q reponsible person read my review and sort out this for me i am goinh through alot of stress past few years one of the worse association very very disappointed
1/5
GoogleSimilar to other reviews - absolutely disgusting and negligent organisation, costing us and others thousands of pounds a month due to their incompetence, and obfuscating any complaints handling in a long and painfully slow process. I know people often say this in reviews but I really mean this sincerely: avoid L&Q at all costs if at all possible.
1/5
GoogleA friend of mine passed away. L&Q have continued to invoice. The solicitors for executors contacted L&Q to tell them. Email evidence that it was received. When executor contacted them regarding paying for bill,they would not accept payment saying they don't know about his death. Awful organisation. Insensitive and incompetent. Given 1 star as no option to give 0
1/5
GoogleI have requested a repair that should be carried out almost 2 months ago but it hasn’t been till today.Tried to contact and was informed the agent will call back. Well, they called but although I was holding the phone in my hand I wasn’t able to answer that’s how quick they unconnected themselves. VERY POOR and Unprofessional
1/5
GoogleExcuse my name on my review my name is Ashley .. been trying to get a property 3 gem court with my partner tanya .. took them 2 months going back and forth saying we don’t have this document or that document when we provide the documents in question they deny they haven’t recieved them at all. We resend all documents again To them say they need additional ones .. furthermore this case was giving to 2 different people Genevieve and Natasha .. both of them caused us nothing but pain, headache, effected our mental health, which my partner is suffering from causing her to be Ill and having mental break downs, on the 18th of October (today) we got an email from Natasha photo will be included saying we have Untill 3pm to send over a document what was sent stating a bank statement of 1 September Untill the 15th of September what was giving and provided of the 1st of September to the 30th so she had no reason to decline our move because that was the document she asked for. She recently called her declining our applications. DONT EVER USE THIS SO CALLED COMPANY THEY GIVE YOU NOTHING BUT STRESS AND DISCOMFORT AND FALSE HOPE!!
1/5
GoogleJudging from the reviews/complaints below now I also understand how they gulped up my deposit, very unprofessional. Be very careful their application team boosts you up to make the holding deposit then their referencing team will wear you down.
5/5
GoogleThis is 5 star review for Gemma (Lettings Negotiator). The service she provided was on the highest level with quick responses to all my emails. She went above and beyond with helping me to get the reply from my Tenancy Coordinator.
1/5
GoogleOn going case for years involving the housing ombudsman. No response to letters and emails . Cases take forever designed to make complaints out of date . No response from l&q and then I am.told complaints need to be dealt within 6 months or it's thrown out. Even though no complaints have been resolved . Shocking how many people are unhappy . Look up trusted pilot
1/5
GoogleThe most unfair and prejudice organisation you can apply to. I have applied for a property under the LLR scheme TWICE and they did their best efforts to ensure that I do not get a fair chance by delaying my application. Their Letting team is incompetent and their CEO is unable to resolve any issues. After wasting my time in following their complaint procedures (which took them over 6 months to respond) they provided me with an "off the shelve" response and claimed that they have trained their staff on how to "communicate" but guess what "the property has gone". I am surprised that the Mayor of London has trusted such an oranisation to allocate housing to people who are entitled to it. They have breached the GDPR rules and they failed to provide me with my file when requested under the SAR.
1/5
GoogleL&q are descusting, in the way they treat there clients. My main door to the building was left unsafe for 15 month 6 of which the door was wide open. This has lead to further damage to frame, door exterior wall and paving slabs. When they come out to do a job they make matters worse by trying to cut corners this has been detrimental to my mental health and has left me feeling unsafe within my own property, when they know I was moved here for safe guarding reasons and I have mental and physical needs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,508 reviews rated 3.1 out of 5, followed by Sidcup with 1,705.
