Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleLoveitts should be your last letting agent option. We had a really bad experience with the staffs, especially the letting manager. There were so many miscommunication among them and that had cost us our deposit, and also had cost the landlord their 1 month rent. They just don’t want to take responsibility for their mess that they have done. My best advice would be find any other letting company, because this was my worst experience I have ever had
Zukhri · 16 April 2025 · Loveitts Coventry
Agent replied · 29 December 2024
Hi Zukhri,
We understand your frustration with the situation that has ensued. Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents, not the landlord. We did try in every way to sort the situation out for you. As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation. We wish you well in your new home.
★★★★★ 1/5
GoogleTerrible staff, phoned to book a viewing, couldn't give me any details on the property listed on their website. Staff sound uninterested. What a joke..
Akula · 16 April 2025 · Loveitts Coventry
Agent replied · 10 November 2024
Hi Akula, thank you for taking the time to share your thoughts. If you’d like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We’re here to help.
★★★★★ 1/5
GoogleWent to view a place, and the estate agent who was there was just arrogant and abit rude, stand off ish. She didn’t want to be there and didn’t have a clue when we asked questions about the property. Waste of time. We were really interested aswel, wow talk about not wanting to do your job!! You’re meant to be selling the property to people so they want to take it.. awful attitude.
Alisha · 16 April 2025 · Loveitts Coventry
Agent replied · 10 November 2024
Thank you for your feedback. At Loveitts, we pride ourselves on professionalism and dedication to helping clients find the right property. We aim to provide thorough and informative viewings, and we understand how valuable a positive experience is during this process. If there was any miscommunication or if your experience did not meet expectations, we would be happy to discuss this with you further. Please feel free to contact us directly if you would like to discuss this with a staff member.
★★★★★ 1/5
GoogleThe most unprofessional service . Initially when calling to enquire about the property , the agents on the line were very rude and arrogant . Since I needed a letting , I went ahead and booked a viewing - a week in advance . These people call me an hour before the viewing, and tell me they don’t have a key for the property and can’t get into the flat because the refurbishment hasn’t been done. Do you seriously not know refurbishment won’t be finished until an hour before the appointment? I had already taken time from work and drove 2 hours from Sheffield just to view this property. Even when informing me of this , the agent was so rude - she offered me 2 other times late next week , both of which are inconvenient for us, when I told them this , she was just as arrogant and abrupt as ever - telling me “the apparent would just have to be cancelled then”. I have a viewing booked with them next week , not sure what to expect as I have just seen some of the their other google reviews- most of which are just as bad and scathing as mine. I will update my review after the viewing (if the agents can be bothered with keeping to scheduled times )
Catherine · 16 April 2025 · Loveitts Coventry
Agent replied · 24 October 2024
Hi Catherine,
We sincerely apologise for the inconvenience caused by the last-minute cancellation of your viewing. Unfortunately, we were unexpectedly let down by the Landlord's Management Company, who had assured us that the keys would be delivered to us that morning. Despite our best efforts to resolve the situation, we were unable to avoid the disruption.
Please rest assured that this does not reflect our usual standard of service. We understand and share your frustration, as this situation was beyond our control. We truly appreciate your understanding and look forward to welcoming you next week.
★★★★★ 1/5
GoogleDoesnt value customer time. Bad service
Muhammed · 16 April 2025 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Muhammed
We are sorry that that you have been compelled to write this review, after an extensive look at our records we cannot find any details for you. Could you please contact the office so we can assist.
★★★★★ 5/5
GoogleMy experience with sales negotiator Connor McGrath has been 10/10, couldn't ask for a better contact for purchasing. Consistently goes above and beyond, highly recommend
Jamie · 16 April 2025 · Loveitts Coventry
Agent replied · 24 August 2024
Hi Jamie,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that your experience with Connor has been exceptional.
We hope we can help you again in the future.
★★★★★ 5/5
GoogleLoveitts Auction in Coventry were amazing! From the initial appraisal with Sara, the efficiency of Lisa and Chloe keeping me updated.... I was so pleased with the outcome... the ladies were amazing! Thank you Loveitts.
Pat · 16 April 2025 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Pat,
Thank you for taking the time to write this fantastic review. Our Auction team we will be thrilled to hear how happy you are with their service. We hope we can help you again in the future.
★★★★★ 2/5
GoogleSales team who visit property with you great.
Sales progression team / office workers awful , poor service refused a discount on property then selling for even less now unprofessional.
Hads · 16 April 2025 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Hads
We understand that you were recently looking to purchase a property from ourselves and this purchase did not go ahead as the price could not be agreed on by both parties. We hope you understand that when acting on behalf of any seller we always work within their instructions. We cannot legislate for what happens to a property in the future and can only work with the information provided by the seller at the time. We understand that you are disappointed with the situation and if you would like to discuss the matter further please do get in touch with us.
★★★★★ 1/5
GoogleI had a really bad experience with the staffs, especially the letting manager. There were so many miscommunication among them and that had cost us our deposit. We called so many times they always provide wrong information and they ignored our calls when we tried with some other numbers they used receive and tell some different stories. Management is really worst and manager as well.
Kiran · 29 March 2025 · Loveitts Coventry
Agent replied · 19 May 2025
Good afternoon,
We understand your frustration with the situation that has ensued. Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents and not the landlord. We did try in every avail to sort the situation for you.
As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation.
We wish you well in your new home.
★★★★★ 5/5
TrustpilotFrom instruction to sale
From instruction to sale! What can I say but amazing! Jason Steve and Michelle, can’t praise them enough! & anyone I have left out. So helpful with calls and questions, my mind was put at ease each and every time!
Susan · 21 March 2025 · Loveitts Leamington Spa
★★★★★ 5/5
GoogleWe had a very good experience with Loveitts. From viewing to moving, it was smooth and transparent. I would like to mention Mr. Kyran Patel was really calm and professional and made sure to answer our silly questions patiently. Thank you Team Loveitts.
Shafik · 20 March 2025 · Loveitts Coventry
Agent replied · 27 December 2025
Hi Shafik,
Thank you so much for your kind words! We're delighted to hear that you had a smooth and transparent experience with Loveitts. Kyran will be thrilled to know that his professionalism and patience made a positive impact on your journey. Wishing you all the best in your new home, and if you ever need anything in the future, we're here to help!
★★★★★ 1/5
GoogleAmy is by far the rudest person I have ever dealt with in all my life, they wont have any customers left if it is Amy dealing with them, rude, abrupt, no care for history, so very unprofessional. Shame
Pickle · 13 March 2025 · Loveitts Coventry
Agent replied · 14 April 2025
Good morning,
Given that your username does not confirm your identity and that Amy has received no negative feedback from any of her clients, both Amy and Loveitts are unsure where this review originated. We would appreciate it if you could contact Chris Edsall, Head of Department, to discuss this further.
★★★★★ 5/5
GoogleJust used to agree a let for me. So far so good. Lots of viewings done and deposit is now taken. Thank you to the Lettings team
Chris · 2 March 2025 · Loveitts Coventry
Agent replied · 27 December 2025
Hi Chris,
Thank you very much for taking the time to leave this positive review. We are delighted to have been able to help you. If you need anything else along the way our Lettings team is always available to assist you.
★★★★★ 5/5
GoogleThe sales team were just so professional , communication great and always helpful. Thank you for helping me get my new home .
Carole · 27 November 2024 · Loveitts Nuneaton
★★★★★ 1/5
GoogleExtremely poor service. Some may describe them as a bunch of clowns in disguise
Steven · 17 November 2024 · Loveitts Coventry
Agent replied · 8 December 2024
Hi Steven, we regret that you feel disappointed with the service you received and understand how frustrating this situation must have been.
The sale process can sometimes take unexpected turns, and while we always strive to keep all parties informed, certain decisions ultimately rest with the vendor, including accepting a higher offer.
We welcome the opportunity to discuss your concerns further and work to address any outstanding issues. Please don’t hesitate to contact our team directly, and we will do our best to assist you.
★★★★★ 5/5
TrustpilotIts nice so nmgood people
Its nice so nmgood people , Respectable and very communicative, I felt very good while they communicated with me about the house .
Migena · 14 November 2024 · Loveitts Coventry
Agent replied · 22 December 2024
Thank you
★★★★★ 5/5
Trustpilot5 stars for Michelle
5 stars for Michelle - incredibly helpful and great communication. Thank-you
Nichola · 12 November 2024 · Loveitts Coventry
Agent replied · 22 December 2024
Michelle is a great asset to the firm thank you for the review
★★★★★ 4/5
TrustpilotAll went really smoothly
All went really smoothly. Steve helped in the early days and Michelle kept me updated during the process. Not so great at the end when keys were handed over to someone assumed to be me (luckily someone I knew) - would have expected more of a check especially as I was in the office waiting for the key.
June · 31 October 2024 · Loveitts Coventry
Agent replied · 22 December 2024
Thank you for your review. I can assure you that we are always careful to know who is collecting keys on completion but your comments are noted and we will look at our internal procedures.
★★★★★ 3/5
TrustpilotNot the best but not the worse experience.
Lack of communication sometimes, slow updating the portal set up so had no idea how things were going, felt i did most of the chasing. Had no Idea when i agreed to sell with loveitts i would have to pay the lease management pack lucky enough i was able to afford the fee. The good bit loveitts managed to complete my sale at the same time as my purchase.
Caroline · 30 October 2024 · Loveitts Coventry
Agent replied · 22 December 2024
Your review is appreciated. We are always updating the portal when we are aware of information - communication is key and we understand this. Thank you for the feedback.
★★★★★ 5/5
TrustpilotBrilliant Customer Service
From start to finish, my experience with Loveitts has been fantastic. The Team was helpful, friendly and professional. I found them to be more reliable and a lot better at communication than the Solicitors that I was paying to complete the transaction, but that's another story. I would definitely recommend Loveitts from a Customer Service side, although I was a buyer so cannot comment on how the Seller found their experience or how cost effective they are.
Amy · 26 October 2024 · Loveitts Coventry
Agent replied · 22 December 2024
Thank you for the five star review
★★★★★ 5/5
TrustpilotGreat service by Michelle and the team
Great service by Michelle and the team. Kept me informed throughout what can be a stressful process. Pleasure to deal with.
Brad · 21 October 2024 · Loveitts Coventry
Agent replied · 25 October 2024
Thank you for taking the time to rate us 5 out of 5!!
★★★★★ 5/5
TrustpilotExcellent service from the whole team!
Couldn’t fault the service provided by Loveitts Nuneaton when selling Mum’s house, which sold more quickly and easily than I could have hoped. We really appreciated the professional expertise of Jason, Steve and Michelle. They were proactive, gave wise advice and were friendly and helpful throughout. Thank you, Loveitts Nuneaton - we really appreciate the excellent service you gave us and will have no hesitation in recommending you to anyone looking to sell in the area.
Julie · 16 October 2024 · Loveitts Coventry
Agent replied · 25 October 2024
A brilliant review - thank you for your kind words about our sales team in Nuneaton
★★★★★ 1/5
GoogleThere is no negative rating for this very cheap and unprofessional service. Today, I had an appointment at 2 o'clock. I called them beforehand to confirm, and an hour before the appointment, I called again, and they confirmed it. However, exactly at 2 o'clock, they didn't send an email, message, or call. I called them again at 2 o'clock, and they said my meeting was canceled. This is unacceptable, and they didn't inform me in advance. Very bad service. Don't prefer this agency; it is the worst ever. My entire day was wasted because of this agency. I traveled from London to Coventry for a one-hour appointment, and they cheated me.
Vishnu · 13 October 2024 · Loveitts Coventry
Agent replied · 13 October 2026
Thank you for your feedback. We take all reviews seriously and strive to provide the best service to all our clients.
To investigate this matter further, please contact the office and provide us with more details about your appointment, such as the property address and the name of the agent you were scheduled to meet. Our system has no record of you or a property appointment.
We sincerely apologise for the inconvenience and frustration you experienced. We are keen to look into the matter, as we may have been confused with another agent.
★★★★★ 1/5
GoogleDespite giving a leaving notice of 3 month period, still haunt you for rent.
Disappointing service, disgraceful behaviour.
What do I have to do to take my name off the tenancy??
Why couldn't you tell me when I handed over 3 month notice what things are required for getting offthe contract?
Why were you not transparent about it then? This is the trickery and dubious behaviour that you guys exhibit.
If I tell you that I am leaving, I am not concerned about the other person. You should have entered into a new contract with the other person and NOT kept me in the contract.
And you should've told me what else I should do do to get my name off the contract, which you haven't even done till date!!
Vee · 13 October 2024 · Loveitts Coventry
Agent replied · 13 October 2026
Hello Varun
Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation.
As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred.
We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations.
We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants.
If you have any further questions or concerns, please do not hesitate to contact us directly.
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