Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWorst company to deal with.
The staff are very rude and unprofessional.
I highly recommend not to use these lot if you want a estate agents to manage your properties.
Just look at how many negative reviews they have, avoid them. I will make sure anybody & everybody I know not to use these cowboys in the trade. I wish I could give the no stars.
Chaz · 13 October 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Chaz we are sorry to hear of your recent bad experience. Unfortunately we have no record of any correspondence with yourself so have no idea as to what situation is that you are referring to. We are here to help and are keen to speak to you in order to do so - if you could please contact the office at your earliest convenience.
★★★★★ 1/5
GoogleI am landlord, I didn't know how the holding operates and what it means. I was innocent in all this and Rebekah and Claire are both not nice people at Loveitt. I apologize and they still they said they didn't want me to use their office. They didn't what work with Me. Bias towards tenants. It's sad. They abuse they power. I am very nice person they didn't deserve me.
Hina · 13 October 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Hina
We are sorry to hear about your dissatisfaction with our service. We always strive to provide the best experience for our clients.
To clarify, your property was being marketed by both Loveitts and another agent. When we noticed a 'let' board displayed at your property belonging to the other agent, we inquired with them about the status and were informed that a holding deposit had been received a week prior, and you failed to notify us of this critical detail. We are regulated and always abide by the rulings passed within our industry; according to the Tenant Fee Bill, all marketing and viewings must cease once a holding deposit is taken.
When we communicated the legal position to you, you requested that we continue with viewings and applications, which would have been against the law. Our refusal to comply with this request was based on our commitment to following legal guidelines and ensuring ethical practices in our operations.
We understand your frustration but must adhere to legal and ethical standards to protect all parties involved.
★★★★★ 1/5
GoogleI had a disappointing experience with this letting agency. They scheduled a viewing for an apartment, and I arrived 10 minutes early, but no one showed up even after 30 minutes. When I called them, their response was unprofessional, with no apology or explanation. They clearly don't value their clients' time or commitments. I would caution anyone considering this agency to think twice.
Shreya · 13 October 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Shreya
We sincerely apologise for the inconvenience you experienced. We understand how frustrating it must have been to wait for a scheduled viewing that did not proceed as planned.
Upon reviewing the situation, we found that we had to cancel the viewing due to unforeseen circumstances. Our records show that we called, emailed, and texted to inform you of the cancellation. We regret that these notifications may have been overlooked.
We genuinely value our clients' time and commitments, and we never intend to cause any inconvenience. We are committed to improving our communication processes to prevent such occurrences in the future.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
★★★★★ 1/5
GoogleI had one experience with Lovettis Coventry, the first and will most definitely be my last! Called in for a query and the arrogance and lack of manners of the “lady” on the phone! Shocking! I actually should thank you whoever you are, because of your miserable attitude towards me I came across the most amazing estate agents in Coventry, with such absolutely lovely, most polite professionals. Your loss! Recommending some serious training on manners when dealing with the public!
Sonia · 13 October 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Sonia
We regret to hear about your experience and are committed to addressing any concerns. However, after a thorough review of our records, we have found no documentation of any interaction with yourself or of the incident as described. We take such matters seriously and would appreciate the opportunity to discuss this further with you. Please contact our team at your earliest convenience at 024 76 228 111.
★★★★★ 1/5
GoogleHighly unprofessional company and people if you are reaching somewhere for them and then you get late even by 5 minutes they will leave without calling or intimating you
Ashutosh · 13 October 2024 · Loveitts Coventry
Agent replied · 11 June 2024
Good Evening Ashutosh we are sorry that you feel we were highly unprofessional please accept our apologies. Our Lettings colleague had actually waited 25 minutes over and above the agreed viewing time but then had to leave to attend further appointments.
★★★★★ 1/5
GoogleNot professional. As we had a sale agreed, they ask for a lot of documentations which I provided them. But they haven’t told me that it is in chain. When they told me, at that time, He said the vendor is happy to break the chain, then another person enters who was in charge of the case and said she is not going to break the chain. I even have the valuation done. Loss a lot of money and time. They don’t have serious sellers.
Hamza · 13 October 2024 · Loveitts Coventry
Agent replied · 11 June 2024
Hello, Hamza; thank you for your feedback and concerns regarding handling the sale of the property you were interested in. I understand your frustration and want to address the points you've raised.
Firstly, we apologise if there was any confusion regarding the chain involved in the property sale process. When we discussed the possibility of breaking the chain, it was merely presented as one of the potential outcomes, not a definite course of action. I aimed to clarify this matter with you on several occasions.
Throughout our interactions, I made efforts to ensure that you were informed about the implications of the chain and its potential impact on your purchase. I did not guarantee that the chain would be broken, and I reiterated this point during our recent discussions.
I understand that this situation has caused you inconvenience and financial loss, and we sincerely apologise. It was never our intention to mislead or provide false expectations. Moving forward, we are committed to addressing any concerns and assisting you in navigating the property market to find a suitable alternative.
Please feel free to contact us directly if you want to discuss this matter further or if there's anything else I can assist you with.
★★★★★ 5/5
TrustpilotTen out of Ten 👍
The Agent Fay was always available to answer any questions we had and was always happy to meet us at the property we was buying . and Michelle who dealt with the sales kept us updated on a regular basis and always took our calls , which made the process of buying so much easier. We cannot thank them enough for everything they did for us .
Gary · 3 October 2024 · Loveitts Coventry
Agent replied · 25 October 2024
Our New Homes team are so excited to receive this review and thankful for you taking the time to do this! We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotA professional service based on team work
The recent sale of our rental property was conducted in a most efficient and professional manner. From valuation through the whole sales process to completion we were kept fully informed at every step and achieved the full asking price. Our thanks to Becky, Chelsey, Jamie, Connor and Michelle for their hard work and support.
Howard · 30 September 2024 · Loveitts Coventry
Agent replied · 25 October 2024
It is great to see a review where the transition from lettings and sales was smooth! We appreciate your kind words
★★★★★ 5/5
GoogleI had a great experience selling my house with Loveitts. I found everyone that worked on my case very efficient and communicative, keeping me up to date every step of the sale. Couldn't fault them to be honest. Would definitely recommend. Thank you!
Natalie · 28 September 2024 · Loveitts Nuneaton
Agent replied · 23 October 2024
Hi Natalie,
Thank you for this fantastic review, we appreciate the time you have taken to write it. We are pleased to hear you were happy with our service and hope we can help you again in the future.
Thank you.
★★★★★ 5/5
TrustpilotMade everything as smooth as possible.
Made everything as smooth as possible.Michelle was really there to help with any calls or emails, being the first to complete on a new development site was a little more challenging but Michelle was always there pushing the developers, solicitors and anyone else involved.Thank you for all you have done.
Leia · 27 September 2024 · Loveitts Coventry
Agent replied · 25 October 2024
Thank you for the wonderful review for our sales team!
★★★★★ 5/5
GoogleClaire was extremely helpful and patient with us!!
We went from viewing the property to signing a contract very quickly.
So far so good!!
The · 24 September 2024 · Loveitts Coventry
Agent replied · 24 October 2024
Hello,
Thank you for taking the time to write this 5 star review. Claire and the team will be extremely pleased to hear this.
★★★★★ 1/5
TrustpilotChanging my original review!
Changing my original review!What a bunch of scammers! Got me in the flat, now one replies to emails, people not caring, rude maintenance team. Everyone washing their hands off of me now they got me into a flat that is falling apart. Gallon of water leaking, no inventory pack, no water valve, meter. I was naked, freezing cold with litres of water pouring out the handle impossible to control the leak. Cupboard falling apart and I moved in 3 days ago! Unable to shower and having to shower at the gym.Requesting my water bill to be covered or/and end of the tenancy or legal actions will be taken.
Matt · 2 September 2024 · Loveitts Coventry
★★★★★ 5/5
GoogleGreat experience! I highly recommend (potential tenant)
Matt · 17 August 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hi Matt,
Thank you for taking the time to write this review. We are glad you had a great experience with us.
★★★★★ 5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! I cannot thank Loveitts enough! I deal with this Estate agent twice (Coventry branch) as a tenant and on both occasions they were fantastic! The first time around Rebekah went above and beyond to book me in to view a property I really wanted to see. Unfortunately, the viewing was cancelled 2 hours before the viewing. It is a very fast and chaotic market at the moment and all it takes is 5 seconds for a property to be snatched. She suggested I set up notifications and set preferences so I don’t miss out and now I am moving into a wonderful flat! I am over the moon! A huge thank you to Jade who conducted the viewing and had a big part in me getting the flat. I am forever grateful to you. Thank you Joyce for setting up the viewing so swiftly so I could have a chance at getting the flat! A massive thank you to Claire as well who has been so amazing sending me all the paperwork and keeping me updated on everything. Great communication from everyone! All my questions and inquiries were answered swiftly.Always great vibes and happy to help whenever they can.I look forward to a look lasting relationshop with LOVEITTSfrom the bottom of my heart I would like to thank to team in Coventry for their first class service, their flexibility and kindness and their willingness to go above and beyond to make sure people feel supported and guided.
Matt · 16 August 2024 · Loveitts Leamington Spa
Agent replied · 24 August 2024
Thank you Matt for this wonderful review where you have outlined the excellent work that the lettings team have performed during your search and move in! We really appreciate your comments.
★★★★★ 5/5
GoogleJas provided good service to us for buying house. I would highly recommend. Thankyou
Savita · 15 August 2024 · Loveitts Leamington Spa
★★★★★ 5/5
TrustpilotThe whole process of purchasing a…
The whole process of purchasing a property with Loveitt was made easy by a great team (Michelle, Connor, Jamie and Chelsey). They supported through out no matter the issue.
Ryan · 12 August 2024 · Loveitts Leamington Spa
Agent replied · 24 August 2024
Thank you for the excellent review for our sales team in Coventry
★★★★★ 5/5
TrustpilotSara & chole service “I highly…
Sara & chole service “I highly recommend this business.”“Their customer service is second to none.”“The product quality is consistently outstanding, exceeding my expectations every time.”“I was completely impressed with their professionalism and customer service.”Mickey
DR · 8 August 2024 · Loveitts Leamington Spa
★★★★★ 5/5
TrustpilotOutstanding service and Care
We have had a private landlord for over 8 years, Loveitts were instructed to take over the property rental due to a change in circumstances which we did not expect and had a big impact on us as a family.The Loveitts team reached out to us, theyhave been fantastic in handling everything, we ultimately decided to move house and relocate over 100 miles to be with extended family. Over the last 8 months they have been able to support and give us advise, even when we informed them that we wanted to give notice on the property they continued to support and advise us. James came out to the property he has given us a lot of supprt and advise. I went to drop the keys into the Coventry office and the staff were all very welcoming. It has been a pleasure dealing with Loveitts through this whole process. Big thank you from all the family!! Jason
Jason · 31 July 2024 · Loveitts Leamington Spa
Agent replied · 24 August 2024
Thank you for this excellent review Jason, the team in Coventry are thankful for you taking the time to lodge this on our page.
★★★★★ 5/5
TrustpilotKatie
Katie was so helpful! Thought of us throughout the entire process and made everything so easy. Was a lovely, helpful and friendly experience. Couldn’t have asked for a better person to help us move.
Rebekah · 26 July 2024 · Loveitts Leamington Spa
Agent replied · 24 August 2024
Katie is very thankful for this 5 star review!!
★★★★★ 1/5
GoogleDespite giving a leaving notice of 3 month period, still haunt you for rent.
Disappointing service, disgraceful behaviour.
What do I have to do to take my name off the tenancy??
Why couldn't you tell me when I handed over 3 month notice what things are required for getting offthe contract?
Why were you not transparent about it then? This is the trickery and dubious behaviour that you guys exhibit.
If I tell you that I am leaving, I am not concerned about the other person. You should have entered into a new contract with the other person and NOT kept me in the contract.
And you should've told me what else I should do do to get my name off the contract, which you haven't even done till date!!
Varun · 25 July 2024 · Loveitts Coventry
Agent replied · 24 August 2024
Hello Varun
Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation.
As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred.
We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations.
We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants.
If you have any further questions or concerns, please do not hesitate to contact us directly.
★★★★★ 5/5
TrustpilotGreat Team for selling your house.
Hadn't sold an house for a long time and it was all a bit daunting to us at first.. However after meeting Steve at the Nuneaton office he informed us clearly of what to do and it all seemed very logical and we felt a lot more comfortable. The property took a while to sell but Steve kept in constant contact with us. Helping and advising us along the way. Once we sold Michelle took over with all the chasing and kept us informed of where things were with solicitors and the buyer. Again it was good to have someone you were comfortable with. I have to say at Loveitts they were all very nice people and they did everything in bringing about a successful sale in what was a difficult time in the housing market.I have nothing but praise for both of them in how they worked through the sale of our property. They were courteous and professional and we we highly recommend them.
Steve · 23 July 2024 · Loveitts Leamington Spa
Agent replied · 24 August 2024
Our Nuneaton team are a force to be reckoned with and reviews like this confirm our stance! The sales team are very grateful for your review!
★★★★★ 1/5
TrustpilotWE RENTED A PROPERTY THROUGH LOVEITTS…
WE RENTED A PROPERTY THROUGH LOVEITTS AND AT FIRST THEY WERE GREAT SUPER FRIENDLY. HOWEVER SLOWLY WE STARTED SEEING ISSUES WITH THE PROPERTY I.E. GAS/HEATING WE REPORTED THIS TO THE MAINTENANCE BUT THEY DIDN'T BOTHER AND TOLD US TO CONTACT BRITISH GAS DIRECTLY. THE MAINTENANCE WERE USELESS WE COMPLAINED ABOUT THE DAMP AND THE EXTRACTOR FAN NOT WORKING SINCE WE MOVED IN THROUGHOUT - YET THEY STILL TOOK MONEY FROM OUR DEPOSIT FOR DAMP IN THE BATHROOM DESPITE US HAVING THE WINDOW OPEN 24/7. THEY ARE EXTREMELY UNPROFESSIONAL AND WILL KEEP YOUR DEPOSIT - I WOULD NOT RENT FROM THEM EVER AGAIN
Anonymous · 22 July 2024 · Loveitts Nuneaton
Agent replied · 28 August 2024
Loveitts are at a loss with regards to this review and would strongly refute any claims of wrongdoing. We are happy to discuss your comments further and would welcome the chance to discuss your complaints. Please call the team on 024 76 228 111.
★★★★★ 5/5
GoogleJas was absolutely brilliant. We sold on a chain and the house we were buying was with Loveitts. We found Jas to be amazing. He was extremely professional and went over and above to push for slow solicitors and make sure we got the house we loved. We felt he really listened to all our concerns and provided resolutions which exceeded our expectations. 100% recommend Loveitts and will only ever work with Jas again. He is an asset to the company and made a difficult situation so much easier by keeping us up to date continuously and also ensuring the process moved along. He worked even harder than our own estate agents we had to sell our house and it shows his integrity to his clients.
Raji · 16 July 2024 · Loveitts Leamington Spa
★★★★★ 5/5
GoogleJas was exceptional during our sale. He kept us informed and updated as much as he possibility could while managing our expectations.
We will definitely be using Jas himself and loveitts again if we are in the position to sell. Thank you so much!
Pav · 16 July 2024 · Loveitts Leamington Spa
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
