Trusted Agent profile
★★★★★
772 reviews across 3 offices and 2 platforms
Loveitts has three offices, in Coventry, Leamington Spa and Nuneaton. Together they have 772 reviews on two platforms, rated 4.2 out of 5 overall.
360
Reviews on Google
All 3 offices
412
Reviews on Trustpilot
Business-wide
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Loveitts's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA huge thank you to Loveitts.
Loveitts were a huge support to us when we were selling my mother’s bungalow. Steve and Jason dealt with all our queries professionally and quickly. Michelle was a huge support when we needed advice and was proactive in chasing solicitors to keep the sale on track. We thank them for all they did in the successful sale of the bungalow.
It is lovely to receive a 5 star review like this - thank you!
1/5
GoogleWarning: This letting agency is misleading, negligent, and fails in their duty of care. My experience with Loveitts at Trent Bridge Quays has been appalling, and I strongly urge prospective tenants to think twice before signing with them. At the viewing, we were explicitly told that parking for two vehicles would not be a problem. This assurance was a deciding factor in choosing the property. However, once the lease was signed, Loveitts provided only one parking permit and instructed us to use visitor spaces for the second vehicle. Within a week, this resulted in two £100 fines, both rejected on appeal. The situation worsened when the vehicle with a valid permit was fined on multiple occasions, over five separate fines, because the permit had slightly slipped on the dashboard. Despite providing proof of a legitimate permit and lease, every appeal has been rejected, and I am now facing a Letter Before Claim threatening court action for parking in my own allocated bay. Throughout this ordeal, Loveitts has been completely ineffective. Their response has been limited to “passing messages along” to an uncontactable management company. They have shown no accountability, no urgency, and no willingness to protect the very tenants they placed in this property. This is a clear failure of duty of care and evidence of misrepresentation during the viewing process. What should have been a straightforward tenancy has instead become an expensive, stressful, and hostile experience. Loveitts’ lack of transparency and support has left us exposed to unnecessary financial and legal pressure. If you value honesty, professionalism, and tenant support, avoid Loveitts at all costs.
5/5
TrustpilotVery good experience selling property…
Very good experience selling property through auction. Whole process was seamless and I was kept informed at regular intervals as to progress with sale. Loveitts took all the stress away that comes with selling a property including personal visits, viewings and negotiations. I would definitely recommend and use them again. Special thanks to Sarah.
Thank you so much for your kind words and for choosing Loveitts to sell your property. We’re thrilled to hear the auction process felt seamless and stress-free, and that you were kept informed every step of the way. Your recommendation means a lot to us. We’ll be sure to pass along your special thanks to Sarah, she’ll be delighted to know her support made such a difference!
1/5
TrustpilotI wouldn't get any star but it won't…
I wouldn't get any star but it won't let me
We are very sorry to receive a review such as this, we fully understand the need for good customer service and will be investigating the nature of your email internally
1/5
TrustpilotWarning: This letting agency is misleading, negligent, and fails in their duty of care.
My experience with Loveitts at Trent Bridge Quays has been appalling, and I strongly urge prospective tenants to think twice before signing with them.
We would welcome you to reach out further to our Lettings team to discuss the matter above. We do not now manage the tenancy according to our records and have not done so for some time so we would like to further understand the issues that you have had. Please contact us on 024 7622 8111 and speak to our senior management.
1/5
TrustpilotAVOID AT ALL COSTS!!!
Loveitts have been completely unhelpful in resolving repeated parking fines issued against me, even though I hold a valid permit and have adhered to all the rules. Instead of standing up for their tenants, they wash their hands of the matter and leave you to deal with it yourself. It’s disgraceful that tenants are treated this way. Their failure to protect residents from predatory parking practices shows a total lack of accountability or care. I cannot recommend them to anyone looking for a reliable or responsible letting agent.
5/5
TrustpilotGreat Auction House!
We used Loveitts to sell a property we have had for sometime. We wanted to use a local auction house and were very glad with the experience. The team is great, and we were very happy with the process and result.
Thank you for sharing your experience. We’re delighted you chose Loveitts to handle the sale of your property through our local auction service. It’s wonderful to hear that you were happy with both the process and the outcome. We’ll be sure to share your feedback with the team, and we truly appreciate your trust in us.
5/5
TrustpilotThe service we received was excellent
The service we received was excellent. The whole process from start to finish was explained thoroughly and with expertise. Michelle was excellent. Nothing phased her. She was clear and concise and good at what she does.
Lovely words for our team with particular mention to Michelle Barnett
5/5
TrustpilotAfter Sales communication.
After our offer was accepted, we had Michelle supporting with updates. The communication was amazing and couldn’t fault the after sales support she provided.
5/5
TrustpilotTeam was fantastic
Team was fantastic, giving customer like us with regular updates and hassle free journey in buying our house.
5/5
TrustpilotGreat experience
All staff dealt with throughout the sale were amazing, great communication and keeping me updated on progress. Made the process so as stress free as possible and gave me confidence that everything was being dealt with without the need to chase for updates.
Thank you for the very kind review that you have posted.
5/5
Trustpilot3 words...Friendly
3 words...Friendly, updated regular, recommend. From sonia
5/5
TrustpilotLoveitts are very helpful and…
Loveitts are very helpful and professional. I’ve bought two properties through them and have been very impressed with their service.
1/5
GoogleWe had direct contact with the landlord, else it would have been chaotic and utterly disappointing to deal with Loveitts. When we first rented the property, an agent said that we could not send the revised inventory list though we moved into the property just a day before and like we were supposed to do it even before we moved into the property - this was later corrected by another agent. When we were vacating the property, one agent was prompt in responding but entirely gave the opposite answers. And the other gentleman (whom I wish could name here) would never listen to what we are saying or even try to understand instead cut us off every single time and did not give a satisfactory or the right response even once. He was condescending and rude to say the least. He just went on with his blabbering with no sense or logic. They took us through the whole exercise of giving (in person) and sending our banking details to them only to have them re-entered in the TDS website. And when we had questions on the TDS process, this person said that it's no longer their responsibility to clarify our doubts which is absolutely wrong and immoral. Definitely not an agency that we would approach for renting or buying a property. Totally incompetent, insensible and insensitive. Please avoid!
We were disappointed to receive your one-star review. According to our records and email correspondence, your deposit was returned in full and in a timely manner on our part. When you contacted us regarding difficulties accessing the TDS portal due to a forgotten login, we provided guidance on how to reset your password. Please note that once we have initiated the release of a deposit, we do not have access to or control over individual TDS accounts. If you would like to discuss this matter further, please don’t hesitate to contact our office directly.
5/5
TrustpilotGreat sales progressor
Michelle Barnett has made the my first purchase of a home very easy and smooth. Michelle is always able to reply quickly so any questions I had. I have no complaints at all.
1/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent communication from the…
Excellent communication from the beginning to the process end , so helpful and transparent with everything , would recommend 100%
5/5
TrustpilotExceptional quality of service
We have received excellent service from this company. Sara Herbert and her team have worked tirelessly to secure a sale at a great price in challenging circumstances. Don’t hesitate to instruct this company. You won’t be disappointed.
1/5
GoogleThere is no negative rating for this very cheap and unprofessional service. Today, I had an appointment at 2 o'clock. I called them beforehand to confirm, and an hour before the appointment, I called again, and they confirmed it. However, …
Thank you for your feedback. We take all reviews seriously and strive to provide the best service to all our clients. To investigate this matter further, please contact the office and provide us … More
1/5
GoogleRude and unprofessional they literally bully their tenants
Hello Sim We take these allegations very seriously and are keen to speak to you with regards to your accusation, we have no record of any correspondence with you. Please call us at your convenience so that we can discuss your concerns.
1/5
GoogleDespite giving a leaving notice of 3 month period, still haunt you for rent. Disappointing service, disgraceful behaviour. …
Hello Varun Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation. … More
1/5
GoogleIf I could write a 0 review I would leaving family with young kids in a damp riddled house full of mould pushing the blame on the Tenant knowing the windows need replacing and yet blaming the tenant refusing to do it then saying they should be grateful the rents so low because it's ran by a charity ! Absolutely disgusting !!!! Leaving my family to live in mould ridden house for years refusing to do jobs !! Absolute joke of a company, staff are rude and arrogant acting clever never taking any blame And to your response below it wasn't even me that called so don't know what your on about on that one and the phone call got cut off because all thr windows need replacing because there over 70 years old and your company knows this and the lady told my family member they won't get done and she should be grateful her rents so low and her house is riddled in mould cos your refusing to replace them or do any jobs even environmental health have told use have 28 days to sort this windows and doors are over 70 years old !! Do your jobs
Hi Vanessa, We are sorry to have received your review and learn of your dissatisfaction. The staff have been working with the landlord to try and resolve the issues raised and we are in the process of moving this forwards. The extent of the works was being discussed on the phone yesterday but unfortunately, the call was terminated your end. If you would like to call the office and discuss the matter further we will gladly update you.
1/5
GoogleNot a great experience for myself and my wife I'm afraid . The sales team were ok and pleasant but follow up on offers and eventually soft buyer/s was poor. This led to losing one property and eventually a second one in the later stages, the property hub wasn't worth using and was rarely updated , also after an associate recommendation of Jephson Legal to deal with seeing it through we ended up constantly chasing progress as it was very poor communication. In the end and after a long 12 week period of little work and lack of due diligence in both situations the loss of both our buyers and the property we were purchasing being remarketed owing to the frustration of both vendor and his estate agent . What should have been a simple cash buy for us and a no chain buyer became unfruitfull and a stressful experience for us Therefore that I would not recommended to anyone ......
Hi Morris, We’re truly sorry to hear that your experience did not meet expectations. Ensuring a smooth and efficient process for our clients is always our priority, and we regret that you do not think this was reflected in your journey with us. Your concerns are important to us so thank you for taking the time to share your experience.
1/5
GoogleOur experience with Loveitts Letting Agent has been extremely disappointing. They entered our rental property without prior consent, conducted a final inspection, and left the electricity and heating on, adding unnecessary costs to us. They then took the keys back to their office, restricting our access even though we were still legally responsible for the property. The end-of-tenancy process was poorly managed, causing unnecessary stress. Throughout the tenancy, they also failed to carry out regular inspections properly, which led to issues for both us and the landlord at the end. When questioned about their unauthorised visit, they made excuses, claiming they had only sent us a viewing request (not an inspection request) and decided to carry out an inspection anyway simply because we didn’t reply to one email. This is completely unacceptable and unprofessional. Looking at other reviews, I can see a pattern, Loveitts always tries to prove themselves right, no matter what, with a complete lack of accountability. Their ego-driven approach makes dealing with them incredibly frustrating. Such a bad letting agent, we would not recommend them to anyone looking for a fair and professional service.
Hi Chamila, We strongly refute the accusation that we entered the property without permission. We obtained advance confirmation for every viewing, and we have corresponding emails from you supporting this. The final inspection was carried out after the keys had been surrendered, which is standard and correct procedure. Your deposit is currently with the adjudication to ensure a fair resolution. Please contact our team if you would like to discuss this further.
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Coventry has the most, with 610 reviews rated 4.2 out of 5, followed by Leamington Spa with 511.
The three Loveitts offices, by town:
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