Trusted Agent profile
★★★★★
772 reviews across 3 offices and 2 platforms
Loveitts has three offices, in Coventry, Leamington Spa and Nuneaton. Together they have 772 reviews on two platforms, rated 4.2 out of 5 overall.
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Loveitts's three offices, most reviewed first. Each has its own page.
Showing 359 reviews on Google only. Show every review
1/5
GoogleRented a property through Loveitts and they tried to use damage from the previous tenant as a way not to refund my bond. Luckily I had images of all the damage before I moved in. Poor business practices and over a week and a half for a call back.
Hi Andy, we are sorry to hear about your experience. We would like to look into this properly. Please contact us with your property address so we can review this and get back to you.
5/5
GoogleLovely team to work with
5/5
GoogleRating only, no written review.
5/5
GoogleMy missing cat was locked in an empty property next door and they came within 10 minutes and helped to get her out. Thank you so much we are so pleased she’s back home!
Hi Lucy, We’re so glad she’s home safe and sound! Thank you for your lovely review - we were more than happy to help.
1/5
GoogleSpent money without our consent, did a poor inventory with no photos and for which they did not get a signature from the tenant, leaving us exposed to damages when the tenant left, poor communication throughout the contract. Landlords, avoid!
Hi Ana, Having looked into our records, it shows the last check-out inspection we carried out for you was in 2023. We have attempted to contact you and left a voicemail today so we can discuss this directly and review the points you mentioned. Our aim is always to provide a professional and transparent service, and we would welcome the chance to investigate this further with you.
5/5
GoogleI had a very smooth and efficient experience in renting my current property. Venita responded promptly to any queries and ensured the paperwork was done in a short turnaround.
Good morning Helen, Thank you very much for taking the time to leave this fantastic review for our team. Venita will be thrilled with your words. We’re always here if you need help with anything property-related in the future!
5/5
GoogleFantastic service from all sectors of the business, special thanks to Venita for updating legal docs that were urgently needed.
Good morning, Thank you for leaving us this lovely review, the team will be thrilled to hear your positive words. If you ever need anything in the future, we are here to help!
1/5
GoogleWarning: This letting agency is misleading, negligent, and fails in their duty of care. My experience with Loveitts at Trent Bridge Quays has been appalling, and I strongly urge prospective tenants to think twice before signing with them. At the viewing, we were explicitly told that parking for two vehicles would not be a problem. This assurance was a deciding factor in choosing the property. However, once the lease was signed, Loveitts provided only one parking permit and instructed us to use visitor spaces for the second vehicle. Within a week, this resulted in two £100 fines, both rejected on appeal. The situation worsened when the vehicle with a valid permit was fined on multiple occasions, over five separate fines, because the permit had slightly slipped on the dashboard. Despite providing proof of a legitimate permit and lease, every appeal has been rejected, and I am now facing a Letter Before Claim threatening court action for parking in my own allocated bay. Throughout this ordeal, Loveitts has been completely ineffective. Their response has been limited to “passing messages along” to an uncontactable management company. They have shown no accountability, no urgency, and no willingness to protect the very tenants they placed in this property. This is a clear failure of duty of care and evidence of misrepresentation during the viewing process. What should have been a straightforward tenancy has instead become an expensive, stressful, and hostile experience. Loveitts’ lack of transparency and support has left us exposed to unnecessary financial and legal pressure. If you value honesty, professionalism, and tenant support, avoid Loveitts at all costs.
1/5
GoogleWe had direct contact with the landlord, else it would have been chaotic and utterly disappointing to deal with Loveitts. When we first rented the property, an agent said that we could not send the revised inventory list though we moved into the property just a day before and like we were supposed to do it even before we moved into the property - this was later corrected by another agent. When we were vacating the property, one agent was prompt in responding but entirely gave the opposite answers. And the other gentleman (whom I wish could name here) would never listen to what we are saying or even try to understand instead cut us off every single time and did not give a satisfactory or the right response even once. He was condescending and rude to say the least. He just went on with his blabbering with no sense or logic. They took us through the whole exercise of giving (in person) and sending our banking details to them only to have them re-entered in the TDS website. And when we had questions on the TDS process, this person said that it's no longer their responsibility to clarify our doubts which is absolutely wrong and immoral. Definitely not an agency that we would approach for renting or buying a property. Totally incompetent, insensible and insensitive. Please avoid!
We were disappointed to receive your one-star review. According to our records and email correspondence, your deposit was returned in full and in a timely manner on our part. When you contacted us regarding difficulties accessing the TDS portal due to a forgotten login, we provided guidance on how to reset your password. Please note that once we have initiated the release of a deposit, we do not have access to or control over individual TDS accounts. If you would like to discuss this matter further, please don’t hesitate to contact our office directly.
1/5
GoogleRating only, no written review.
1/5
GoogleThere is no negative rating for this very cheap and unprofessional service. Today, I had an appointment at 2 o'clock. I called them beforehand to confirm, and an hour before the appointment, I called again, and they confirmed it. However, …
Thank you for your feedback. We take all reviews seriously and strive to provide the best service to all our clients. To investigate this matter further, please contact the office and provide us … More
1/5
GoogleRude and unprofessional they literally bully their tenants
Hello Sim We take these allegations very seriously and are keen to speak to you with regards to your accusation, we have no record of any correspondence with you. Please call us at your convenience so that we can discuss your concerns.
1/5
GoogleDespite giving a leaving notice of 3 month period, still haunt you for rent. Disappointing service, disgraceful behaviour. …
Hello Varun Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation. … More
1/5
GoogleIf I could write a 0 review I would leaving family with young kids in a damp riddled house full of mould pushing the blame on the Tenant knowing the windows need replacing and yet blaming the tenant refusing to do it then saying they should be grateful the rents so low because it's ran by a charity ! Absolutely disgusting !!!! Leaving my family to live in mould ridden house for years refusing to do jobs !! Absolute joke of a company, staff are rude and arrogant acting clever never taking any blame And to your response below it wasn't even me that called so don't know what your on about on that one and the phone call got cut off because all thr windows need replacing because there over 70 years old and your company knows this and the lady told my family member they won't get done and she should be grateful her rents so low and her house is riddled in mould cos your refusing to replace them or do any jobs even environmental health have told use have 28 days to sort this windows and doors are over 70 years old !! Do your jobs
Hi Vanessa, We are sorry to have received your review and learn of your dissatisfaction. The staff have been working with the landlord to try and resolve the issues raised and we are in the process of moving this forwards. The extent of the works was being discussed on the phone yesterday but unfortunately, the call was terminated your end. If you would like to call the office and discuss the matter further we will gladly update you.
1/5
GoogleNot a great experience for myself and my wife I'm afraid . The sales team were ok and pleasant but follow up on offers and eventually soft buyer/s was poor. This led to losing one property and eventually a second one in the later stages, the property hub wasn't worth using and was rarely updated , also after an associate recommendation of Jephson Legal to deal with seeing it through we ended up constantly chasing progress as it was very poor communication. In the end and after a long 12 week period of little work and lack of due diligence in both situations the loss of both our buyers and the property we were purchasing being remarketed owing to the frustration of both vendor and his estate agent . What should have been a simple cash buy for us and a no chain buyer became unfruitfull and a stressful experience for us Therefore that I would not recommended to anyone ......
Hi Morris, We’re truly sorry to hear that your experience did not meet expectations. Ensuring a smooth and efficient process for our clients is always our priority, and we regret that you do not think this was reflected in your journey with us. Your concerns are important to us so thank you for taking the time to share your experience.
1/5
GoogleOur experience with Loveitts Letting Agent has been extremely disappointing. They entered our rental property without prior consent, conducted a final inspection, and left the electricity and heating on, adding unnecessary costs to us. They then took the keys back to their office, restricting our access even though we were still legally responsible for the property. The end-of-tenancy process was poorly managed, causing unnecessary stress. Throughout the tenancy, they also failed to carry out regular inspections properly, which led to issues for both us and the landlord at the end. When questioned about their unauthorised visit, they made excuses, claiming they had only sent us a viewing request (not an inspection request) and decided to carry out an inspection anyway simply because we didn’t reply to one email. This is completely unacceptable and unprofessional. Looking at other reviews, I can see a pattern, Loveitts always tries to prove themselves right, no matter what, with a complete lack of accountability. Their ego-driven approach makes dealing with them incredibly frustrating. Such a bad letting agent, we would not recommend them to anyone looking for a fair and professional service.
Hi Chamila, We strongly refute the accusation that we entered the property without permission. We obtained advance confirmation for every viewing, and we have corresponding emails from you supporting this. The final inspection was carried out after the keys had been surrendered, which is standard and correct procedure. Your deposit is currently with the adjudication to ensure a fair resolution. Please contact our team if you would like to discuss this further.
1/5
GoogleLoveitts should be your last letting agent option. We had a really bad experience with the staffs, especially the letting manager. There were so many miscommunication among them and that had cost us our deposit, and also had cost the landlord their 1 month rent. They just don’t want to take responsibility for their mess that they have done. My best advice would be find any other letting company, because this was my worst experience I have ever had
Hi Zukhri, We understand your frustration with the situation that has ensued. Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents, not the landlord. We did try in every way to sort the situation out for you. As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation. We wish you well in your new home.
1/5
GoogleTerrible staff, phoned to book a viewing, couldn't give me any details on the property listed on their website. Staff sound uninterested. What a joke..
Hi Akula, thank you for taking the time to share your thoughts. If you’d like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We’re here to help.
1/5
GoogleWent to view a place, and the estate agent who was there was just arrogant and abit rude, stand off ish. She didn’t want to be there and didn’t have a clue when we asked questions about the property. Waste of time. We were really interested aswel, wow talk about not wanting to do your job!! You’re meant to be selling the property to people so they want to take it.. awful attitude.
Thank you for your feedback. At Loveitts, we pride ourselves on professionalism and dedication to helping clients find the right property. We aim to provide thorough and informative viewings, and we understand how valuable a positive experience is during this process. If there was any miscommunication or if your experience did not meet expectations, we would be happy to discuss this with you further. Please feel free to contact us directly if you would like to discuss this with a staff member.
1/5
GoogleThe most unprofessional service . Initially when calling to enquire about the property , the agents on the line were very rude and arrogant . Since I needed a letting , I went ahead and booked a viewing - a week in advance . These people call me an hour before the viewing, and tell me they don’t have a key for the property and can’t get into the flat because the refurbishment hasn’t been done. Do you seriously not know refurbishment won’t be finished until an hour before the appointment? I had already taken time from work and drove 2 hours from Sheffield just to view this property. Even when informing me of this , the agent was so rude - she offered me 2 other times late next week , both of which are inconvenient for us, when I told them this , she was just as arrogant and abrupt as ever - telling me “the apparent would just have to be cancelled then”. I have a viewing booked with them next week , not sure what to expect as I have just seen some of the their other google reviews- most of which are just as bad and scathing as mine. I will update my review after the viewing (if the agents can be bothered with keeping to scheduled times )
Hi Catherine, We sincerely apologise for the inconvenience caused by the last-minute cancellation of your viewing. Unfortunately, we were unexpectedly let down by the Landlord's Management Company, who had assured us that the keys would be delivered to us that morning. Despite our best efforts to resolve the situation, we were unable to avoid the disruption. Please rest assured that this does not reflect our usual standard of service. We understand and share your frustration, as this situation was beyond our control. We truly appreciate your understanding and look forward to welcoming you next week.
1/5
GoogleDoesnt value customer time. Bad service
Hello Muhammed We are sorry that that you have been compelled to write this review, after an extensive look at our records we cannot find any details for you. Could you please contact the office so we can assist.
5/5
GoogleMy experience with sales negotiator Connor McGrath has been 10/10, couldn't ask for a better contact for purchasing. Consistently goes above and beyond, highly recommend
Hi Jamie, Thank you for taking the time to leave such a positive review. We are thrilled to hear that your experience with Connor has been exceptional. We hope we can help you again in the future.
5/5
GoogleLoveitts Auction in Coventry were amazing! From the initial appraisal with Sara, the efficiency of Lisa and Chloe keeping me updated.... I was so pleased with the outcome... the ladies were amazing! Thank you Loveitts.
Hello Pat, Thank you for taking the time to write this fantastic review. Our Auction team we will be thrilled to hear how happy you are with their service. We hope we can help you again in the future.
2/5
GoogleSales team who visit property with you great. Sales progression team / office workers awful , poor service refused a discount on property then selling for even less now unprofessional.
Hello Hads We understand that you were recently looking to purchase a property from ourselves and this purchase did not go ahead as the price could not be agreed on by both parties. We hope you understand that when acting on behalf of any seller we always work within their instructions. We cannot legislate for what happens to a property in the future and can only work with the information provided by the seller at the time. We understand that you are disappointed with the situation and if you would like to discuss the matter further please do get in touch with us.
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Coventry has the most, with 610 reviews rated 4.2 out of 5, followed by Leamington Spa with 511.
The three Loveitts offices, by town:
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