Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended for an auction sale
This was a probate sale and my first experience of selling at Auction. I felt very nervous prior to the process as I wanted to do the best by our family but Sara Herbert could not have been kinder. She met us at the property and spent an hour explaining the process and talking through options, which made us feel incredibly supported. She and her team kept us informed and involved every step of the way and were always at the end of the phone if we had questions. This was particularly appreciated as we live some distance away from Coventry. They even proactively organised a locksmith when the only key they had broke off in the door! We were unable to attend the live auction but we were all really pleased with the price we got and the auctioneer worked incredibly hard to ensure we got the best price. Post-sale, Richard from the team kept us informed as to progress and provided much reassurance to help with our nerves! The whole process was seamless and we could not recommend Sara and her team more highly. I would 100% do another auction again based on this experience. Thank you!
Lynne · 27 June 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful feedback. We’re delighted to hear that Sara, Rich and the team were able to support you through your first auction sale and provide reassurance throughout the probate process. It’s great to know you felt informed, supported and confident every step of the way, and that you were pleased with the outcome. We truly appreciate your recommendation and your trust in Loveitts.
★★★★★ 5/5
TrustpilotThanks so much to the auction team
Thanks so much to the auction team! Sara and Rich were absolutely brilliant and worked so hard getting our sale through even though there were so many hurdles present. Incredibly kind, helpful and knowledgeable. Kept the whole chain moving. Thanks so much again, you're true assets to the company. Also the rest of the team were brilliant from the moment they picked up their phone, no matter who I spoke to.
Monika · 29 May 2026
Agent replied · 5 June 2026
Thank you for your wonderful feedback. We’re delighted to hear Sara, Rich and the wider team were able to support you throughout the sale and help overcome the challenges along the way. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotWould highly recommend !
Would highly recommend !! For auction very painless did everything for us ! Kept great contact and updated us all the way, Sara and the team were superb! Really lovely bunch very informative and compassionate as it was my late mothers house very respectful - didn’t rush us but did their upmost best to keep things on track which the excelled in.
Jay · 31 October 2025
Agent replied · 25 December 2025
Thank you for your lovely review. We’re so glad Sara and the team could make the process smooth and supportive for you during such a sensitive time. Your kind words and recommendation mean a lot to us.
★★★★★ 1/5
GoogleOur experience with Loveitts Letting Agent has been extremely disappointing. They entered our rental property without prior consent, conducted a final inspection, and left the electricity and heating on, adding unnecessary costs to us. They then took the keys back to their office, restricting our access even though we were still legally responsible for the property.
The end-of-tenancy process was poorly managed, causing unnecessary stress. Throughout the tenancy, they also failed to carry out regular inspections properly, which led to issues for both us and the landlord at the end.
When questioned about their unauthorised visit, they made excuses, claiming they had only sent us a viewing request (not an inspection request) and decided to carry out an inspection anyway simply because we didn’t reply to one email. This is completely unacceptable and unprofessional.
Looking at other reviews, I can see a pattern, Loveitts always tries to prove themselves right, no matter what, with a complete lack of accountability. Their ego-driven approach makes dealing with them incredibly frustrating.
Such a bad letting agent, we would not recommend them to anyone looking for a fair and professional service.
Chamila · 16 April 2025
Agent replied · 28 April 2025
Hi Chamila,
We strongly refute the accusation that we entered the property without permission. We obtained advance confirmation for every viewing, and we have corresponding emails from you supporting this.
The final inspection was carried out after the keys had been surrendered, which is standard and correct procedure.
Your deposit is currently with the adjudication to ensure a fair resolution.
Please contact our team if you would like to discuss this further.
★★★★★ 1/5
GoogleLoveitts should be your last letting agent option. We had a really bad experience with the staffs, especially the letting manager. There were so many miscommunication among them and that had cost us our deposit, and also had cost the landlord their 1 month rent. They just don’t want to take responsibility for their mess that they have done. My best advice would be find any other letting company, because this was my worst experience I have ever had
Zukhri · 16 April 2025
Agent replied · 29 December 2024
Hi Zukhri,
We understand your frustration with the situation that has ensued. Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents, not the landlord. We did try in every way to sort the situation out for you. As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation. We wish you well in your new home.
★★★★★ 5/5
TrustpilotAuction Experience
We recently sold two freeholds at auction. This was a new experience for us and Sally, Sara and the team guided us through the process from start to finish keeping us informed at all times, often going above and beyond what could be expected to help us through to completion. Highly recommended.
Keith · 28 August 2026
★★★★★ 5/5
TrustpilotI was very nervous about selling
I was very nervous about selling my property through an auction house but Rich could not have been more helpful and kind. He never seemed to mind me asking countless questions and seemed amost as excited as me when everything went through. I have no hesitation in recommending Loveitts - especially Rich who was a real star.
Liz · 1 November 2025
Agent replied · 25 December 2025
Thank you so much for your lovely review. We’re delighted to hear that Rich helped make your first auction experience such a positive one. It’s great to know he was supportive, patient, and just as excited as you throughout the process! Your kind words and recommendation mean a lot to us.
★★★★★ 5/5
TrustpilotA huge thank you to Loveitts.
Loveitts were a huge support to us when we were selling my mother’s bungalow. Steve and Jason dealt with all our queries professionally and quickly. Michelle was a huge support when we needed advice and was proactive in chasing solicitors to keep the sale on track. We thank them for all they did in the successful sale of the bungalow.
Rachael · 25 September 2025
Agent replied · 26 September 2025
It is lovely to receive a 5 star review like this - thank you!
★★★★★ 5/5
TrustpilotSara Herbert and Team @ Lovietts
Sara Herbert and team were a delight to deal with. They were helpful, extremely professional, resourceful, dealt with any problems quickly and effectively .I have dealt with many auctioneers over the last 40+years in my view the best I have used. Keith
Keith · 5 March 2026
Agent replied · 5 June 2026
Thank you for your wonderful feedback, Keith. We’re delighted to hear that Sara and the team provided such a professional and supportive service. Your kind words, especially with your many years of experience, mean a great deal to us.
★★★★★ 5/5
TrustpilotHave sold 2 properties through auction…
Have sold 2 properties through auction with Loveitts. I had never used an auction before so did not understand the process, Sara was brilliant and explained everything, kept me well informed through the viewing process and the run up to the auction. Both properties sold, and I'm very pleased. Highly recommend.
James · 18 August 2026
★★★★★ 5/5
TrustpilotHuge thanks to Sara
Huge thanks to Sara, Sally, Lisa and Rich for delivering an excellent result with my auction sale. Everything was handled professionally, and I was kept fully informed throughout the entire process. A smooth experience from start to finish, I would happily use them again.
Peter · 15 August 2026
★★★★★ 5/5
TrustpilotVery good experience selling property…
Very good experience selling property through auction. Whole process was seamless and I was kept informed at regular intervals as to progress with sale. Loveitts took all the stress away that comes with selling a property including personal visits, viewings and negotiations. I would definitely recommend and use them again. Special thanks to Sarah.
C · 10 September 2025
Agent replied · 26 September 2025
Thank you so much for your kind words and for choosing Loveitts to sell your property. We’re thrilled to hear the auction process felt seamless and stress-free, and that you were kept informed every step of the way. Your recommendation means a lot to us. We’ll be sure to pass along your special thanks to Sarah, she’ll be delighted to know her support made such a difference!
★★★★★ 5/5
TrustpilotExcellent Service
Very good experience buying property through auction. Whole process was seamless and I was kept informed at regular intervals as to progress with solicitor's, Rich took all the stress away that comes with buying a property. I would definitely recommend and use them again. Special thanks to Rich.
Mo · 1 November 2025
Agent replied · 25 December 2025
Thank you for your wonderful feedback. We’re so pleased to hear you had such a smooth and stress-free experience buying through auction. Rich will be delighted to know his support made the process easier for you. We truly appreciate your recommendation and look forward to working with you again in the future!
★★★★★ 1/5
GoogleI had a really bad experience with the staffs, especially the letting manager. There were so many miscommunication among them and that had cost us our deposit. We called so many times they always provide wrong information and they ignored our calls when we tried with some other numbers they used receive and tell some different stories. Management is really worst and manager as well.
Kiran · 29 March 2025
Agent replied · 19 May 2025
Good afternoon,
We understand your frustration with the situation that has ensued. Sadly, as we explained, as we are not the landlords, we were unable to agree to the early release of your tenancy as we are just the agents and not the landlord. We did try in every avail to sort the situation for you.
As much as we can see that you may blame Loveitts for this situation, we are simply the middle man in this situation.
We wish you well in your new home.
★★★★★ 4/5
TrustpilotSold..at last!
Experiencing two failed auctions as we tried to sell our late mother's unique whimsical property was very sobering and stressful. Potential purchasers came and went but Sally, Sara and Rich kept focus and eventually found us a buyer. Thank you for your professionalism.
Helen · 14 November 2025
Agent replied · 25 December 2025
Thank you for your kind words. We know how challenging the process can be, and we’re glad that Sally, Sara and Rich were able to support you and secure a buyer. We truly appreciate your trust and feedback.
★★★★★ 5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! I cannot thank Loveitts enough! I deal with this Estate agent twice (Coventry branch) as a tenant and on both occasions they were fantastic! The first time around Rebekah went above and beyond to book me in to view a property I really wanted to see. Unfortunately, the viewing was cancelled 2 hours before the viewing. It is a very fast and chaotic market at the moment and all it takes is 5 seconds for a property to be snatched. She suggested I set up notifications and set preferences so I don’t miss out and now I am moving into a wonderful flat! I am over the moon! A huge thank you to Jade who conducted the viewing and had a big part in me getting the flat. I am forever grateful to you. Thank you Joyce for setting up the viewing so swiftly so I could have a chance at getting the flat! A massive thank you to Claire as well who has been so amazing sending me all the paperwork and keeping me updated on everything. Great communication from everyone! All my questions and inquiries were answered swiftly.Always great vibes and happy to help whenever they can.I look forward to a look lasting relationshop with LOVEITTSfrom the bottom of my heart I would like to thank to team in Coventry for their first class service, their flexibility and kindness and their willingness to go above and beyond to make sure people feel supported and guided.
Matt · 16 August 2024
Agent replied · 29 August 2024
Thank you Matt for this wonderful review where you have outlined the excellent work that the lettings team have performed during your search and move in! We really appreciate your comments.
★★★★★ 1/5
GoogleWarning: This letting agency is misleading, negligent, and fails in their duty of care.
My experience with Loveitts at Trent Bridge Quays has been appalling, and I strongly urge prospective tenants to think twice before signing with them.
At the viewing, we were explicitly told that parking for two vehicles would not be a problem. This assurance was a deciding factor in choosing the property. However, once the lease was signed, Loveitts provided only one parking permit and instructed us to use visitor spaces for the second vehicle. Within a week, this resulted in two £100 fines, both rejected on appeal.
The situation worsened when the vehicle with a valid permit was fined on multiple occasions, over five separate fines, because the permit had slightly slipped on the dashboard. Despite providing proof of a legitimate permit and lease, every appeal has been rejected, and I am now facing a Letter Before Claim threatening court action for parking in my own allocated bay.
Throughout this ordeal, Loveitts has been completely ineffective. Their response has been limited to “passing messages along” to an uncontactable management company. They have shown no accountability, no urgency, and no willingness to protect the very tenants they placed in this property. This is a clear failure of duty of care and evidence of misrepresentation during the viewing process.
What should have been a straightforward tenancy has instead become an expensive, stressful, and hostile experience. Loveitts’ lack of transparency and support has left us exposed to unnecessary financial and legal pressure.
If you value honesty, professionalism, and tenant support, avoid Loveitts at all costs.
Alison · 16 September 2025
★★★★★ 1/5
GoogleDespite giving a leaving notice of 3 month period, still haunt you for rent.
Disappointing service, disgraceful behaviour.
What do I have to do to take my name off the tenancy??
Why couldn't you tell me when I handed over 3 month notice what things are required for getting offthe contract?
Why were you not transparent about it then? This is the trickery and dubious behaviour that you guys exhibit.
If I tell you that I am leaving, I am not concerned about the other person. You should have entered into a new contract with the other person and NOT kept me in the contract.
And you should've told me what else I should do do to get my name off the contract, which you haven't even done till date!!
Varun · 25 July 2024
Agent replied · 24 August 2024
Hello Varun
Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation.
As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred.
We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations.
We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants.
If you have any further questions or concerns, please do not hesitate to contact us directly.
★★★★★ 5/5
TrustpilotGreat Team for selling your house.
Hadn't sold an house for a long time and it was all a bit daunting to us at first.. However after meeting Steve at the Nuneaton office he informed us clearly of what to do and it all seemed very logical and we felt a lot more comfortable. The property took a while to sell but Steve kept in constant contact with us. Helping and advising us along the way. Once we sold Michelle took over with all the chasing and kept us informed of where things were with solicitors and the buyer. Again it was good to have someone you were comfortable with. I have to say at Loveitts they were all very nice people and they did everything in bringing about a successful sale in what was a difficult time in the housing market.I have nothing but praise for both of them in how they worked through the sale of our property. They were courteous and professional and we we highly recommend them.
Steve · 23 July 2024
Agent replied · 29 August 2024
Our Nuneaton team are a force to be reckoned with and reviews like this confirm our stance! The sales team are very grateful for your review!
★★★★★ 4/5
TrustpilotI recently purchased a property and had…
I recently purchased a property and had the pleasure of liaising with Michelle at Loveits Estate Agent in Coventry, and I cannot recommend her highly enough. From start to finish, Michelle was incredibly thorough in her work. She consistently chased for updates, ensuring that every detail was attended to promptly. Whenever I requested an update, she provided meaningful and comprehensive information, keeping me well-informed throughout the entire process. Michelle's dedication and professionalism made the experience smooth and stress-free. If you're looking for an estate agent who truly cares about her clients, Michelle is the one to go to.Mr vorajee
Imran · 12 July 2024
Agent replied · 29 August 2024
We are very grateful for your review and your very individual comments about Michelle are really appreciated who is a very dedicated member of staff who takes pride in her work.
★★★★★ 5/5
TrustpilotGreat estate agents and even better staff!
Having had a troubled experience with another agent I approach Loveitts with the intention of selling my property at auction. The staff especially Sara, Chloe and Sally were all extremely supportive and very knowledgeable about the process. They helped me through the process and had great communication. They offered a really nice personal touch in answering any questions and queries that I had. Sara provided clear and concise updates with my sale regarding viewings and potential buyers. I felt she was really on my side and I don’t think I would have gotten through the process without the solid updates provided. Thank you so much to Sara, Cloe and Sally. They made the process very easy as a seller and I can fully recommend them to everyone.I am incredibly grateful for Loveitts hard work and commitment to ensuring the best outcome for the sale. I highly recommend them to anyone looking to sell their property. Thank you once again for your outstanding service!
Sun · 10 July 2024
Agent replied · 29 August 2024
It was our pleasure to finally get this sold for you. It took some patience and hard work, but glad we got there! We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSara has been positive and reassuring…
Sara has been positive and reassuring throughout this process which we needed not having any previous knowledge of how auctions work. We wouldn’t hesitate to use Lovetts again!
Emma · 4 March 2026
Agent replied · 5 June 2026
Thank you for your lovely feedback. We’re so pleased Sara was able to provide the reassurance and guidance you needed throughout the auction process. We truly appreciate your trust and would be delighted to work with you again.
★★★★★ 5/5
Trustpilot5 Star Service!!
5 Star Service!!Made contact with Loveitts and and an agent called Jade came out to see me straight away. Fast Service.Agreed to Let with them, tenant found that same day!! Moved in 5 x days later after all the contracts and searches had been received!! 5 x Days!!!Jade has been amazing and worked with me the whole way. Always on the end of the phone or email. Was attentive and helpful throughout. Needless to say i wont be looking elsewhere!!!
Benjamin · 5 July 2024
Agent replied · 29 August 2024
Thank you for this review - its great to receive feedback like this, Jade is overjoyed.
★★★★★ 1/5
TrustpilotDubious and Misleading!
Despite giving a leaving notice of 3 month period, still haunt you for rent.Disappointing service, disgraceful behaviour.Did I have to climb mount Everest to take my name off the tenancy??Why couldn't you tell me when I handed over 3 month notice that I need to burn some midnight oil for getting off the tenancy? Why were you not transparent about it then? This is the trickery and dubious behaviour that you guys exhibit.If I tell you that I am leaving, I am not concerned about the other person. You should have entered into a new contract with the other person and NOT kept me in the contract.And you should've told me what else I should do do to get my name off the contract, which you haven't even donenow!!
Varun · 3 July 2024
Agent replied · 29 August 2024
Hello VarunThank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation.As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred.We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations.We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants.If you have any further questions or concerns, please do not hesitate to contact us directly.
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