Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
View AgentsFriendly, helpful staff
Made selling my house as stress free as possible. Always cheerful and helpful when I popped in. Kept in frequent contact to keep me up to date on what was happening.
Rachel · 15 February 2016 · Lillingtons Cockermouth (39a Station Street)
Agent replied · 22 February 2016
Thank you Rachel S. It was a pleasure working with you on your recent sale. I know the Cockermouth team will miss you popping in to the branch. There is nothing that quite replaces what can be achieved and communicated by face to face contact and plus it is always good to get to know our clients a little better.
★★★★★ 5/5
View AgentsSale of 43 Yearl Rise, Seaton. Workington
Kept fully up to date with all activity related to the sale.
Mark · 14 February 2016 · Lillingtons Workington
★★★★★ 5/5
View AgentsVery helpful ,top rated agents,went that extra mile
The workington office staff where there to help us through a very complicated sale ,due to the buyer of our property , being the owner of a property in birmingham on leasehold ,we can not thank all in the workington branch for there support ,and would recommend them 100 % thank you all
AR · 3 February 2016 · Lillingtons Workington
Agent replied · 4 February 2016
Thank you AR for your kind review, we are so pleased we finally succeeded in completing the sale of your property, even if it did take slightly longer than expected - Our aim is not just to sell your property but to ensure we help progress it through to successful completion - Thanks again for the great comments......We will miss our weekly telephone calls :-) - Lorraine & The Workington Lillingtons team.
★★★★★ 5/5
View AgentsSale of our house.
Excellent service was provided by Aiden and his team of staff.
Every details was handled professionally and with speed.
We would highly recommend Purple Diamond to any would-be purchaser or buyer and in fact will use their services in future.
Thank you, Ed and Julie.
Julie · 1 February 2016 · Purple Diamond
Agent replied · 3 February 2016
Thanks Julie for your feedback and review. It is great to hear that you would recommend Purple Diamond and we appreciate you taking the time to tell us so.
★★★★★ 5/5
View AgentsLettings Service
All of the team at Cockermouth are bright, cheerful & on the ball. They know their patch well & tell things as they are. Happy to do business with them & would recommend..
Caroline · 31 January 2016 · Lillingtons Cockermouth (39a Station Street)
Agent replied · 3 February 2016
Thank you Caroline. It is great to hear you say how well the team know "their patch" Our service is built upon the fact that we are local property experts and so it is really good to know that this is evident. Thank you too for offering to recommend Lillingtons. Feel free to tell everyone you know about your positive experience of working with us :-)
★★★★★ 5/5
View AgentsA fantastic friendly sales agents
We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start to finish they were in constant contact with us. Ian the photographer done some nice layout pics for us Angelina was only a call away if anything needed changed over and of course the front of house staff too were very polite and always happy to see us and same again nothing to much trouble for them they done a fantastic job of reaching our set price for us so well done keep up the good work. I would highly recommend using lillingtons to anyone we will again in the future A Big Thankyou Mr & Mrs Carruthers.
Wayne · 29 January 2016 · Lillingtons Whitehaven
Agent replied · 3 February 2016
Thank you Mr & Mrs Carruthers for such a great review. We never get tired of hearing what our customers think and it is especially great when it so constructive. It was good to hear that you chose us as your agent based on our track record of sales. It is important to choose an estate agent that actually performs well at selling and letting as opposed to just looking like they do. So it was comforting to hear that intelligent customers like yourself really do make informed choices.
★★★★★ 5/5
View AgentsStress free
Excellent service from start to finish. I recommend to all friends and family having used Lillingtons many times previously
Lee · 25 January 2016 · Lillingtons Workington
Agent replied · 3 February 2016
Thank you Lee for the review, the repeat business and the recommendations. We cannot express how much that all means to us at Lillingtons and in particular your local team. That kind of relationship is what we aim for with all of our customers so thank you once again.
★★★★★ 5/5
View AgentsJulie is an absolute credit, fantastic agent
I fully recommend Lillington's estate agents and in particular Julie. Julie is an absolute credit to the team, she goes above and beyond to keep processes moving and does so with a lovely and reassuringly positive attitude. I can't say enough great things but Julie is an absolute star and really goes the extra mile.
Carla · 20 January 2016 · Lillingtons Whitehaven
Agent replied · 3 February 2016
Thank you Carla. It is always great when a particular member of the team stands out to a customer and Julie is of course delighted with your comments and extremely pleased that your Lillingtons experience was a positive one.
★★★★★ 5/5
View AgentsPersonal and professional service
A big thanks to Ryan and the team for the personal and professional service they have provided. Brilliant one to one service all round and Ryan has found me exactly what I wanted in the right area. Muchas Gracias!!!
Simon · 18 January 2016 · Lillingtons Whitehaven
Agent replied · 3 February 2016
Thanks Simon. It is so good to get a review of our lettings service from a tenant's perspective and really glad to hear that Ryan and the team could help. Good luck in your new home.
★★★★★ 5/5
View AgentsHead and shoulders above all the others
From the minute i contacted Julie at Lillingtons, i knew i was in very good hands.
Her knowledge of the marketplace and the level of service provided by all the staff at Lillingtons whitehaven has been faultless.
With great pictures and maximum exposure for my property a sale was achieved in weeks. Even when the sale was agreed the service and care level taken by the team didn't drop and all the way to the final day Julie and her magnificent team made the whole process seamless.
Having bought my house from Lillingtons prior I'm glad i chose to sell with them.
Simon · 15 January 2016 · Lillingtons Whitehaven
Agent replied · 3 February 2016
It is so good to hear that after buying your home through us that you came back and used our service to sell a property. That kind of loyalty is what established, local, independent businesses like Lillingtons are always aiming for. As we recently turned 8 years old we are seeing more and more buyers and sellers coming back to us again and again and each and every time that happens it reminds us just how important it is to ensure that every customer - whether buyer, landlord, seller or investor gets the best service and Lillingtons experience possible. Thanks for taking the time to review your repeat experience of using our service and thank you for highlighting Julie and her team in such a positive way. We will look forward to working with you again in the future.
★★★★★ 5/5
View AgentsAs an overseas Landlord I have been using Lillington's fully managed letting Services for the past three years. Throughout the whole of this time I have found them to be both friendly and very professional in the carrying out the Services which they provide.
I am kept updated at regularly on all aspects of my property. including all changes in legislation relating to the letting of property by overseas Landlords.
I would be very happy to recommend Lillingtons to any future Landlord requiring these or similar services.
David · 15 December 2015 · Lillingtons Whitehaven
Agent replied · 16 December 2015
Thank you so much David. It is great to get such positive feedback from one of our overseas Landlords. It may help to reassure other landlords with similar circumstances that a good, long distance service is not only achievable but is delivered well by us at Lillingtons.
★★★★★ 5/5
View AgentsHeld our sale together!
We choose lillingtons as although not the cheapest, we believed they would be proactive at holding a sale together but securing quotes etc for work and negotiating with a buyer. We were not disappointed and have now happily started the next chapter in our life. The staff are always empathetic with the stress of selling and moving and I would recommend lillingtons to my friends.
Barbara · 15 December 2015 · Lillingtons Whitehaven
Agent replied · 3 February 2016
Thank you Barbara. If I remember rightly your sale hit more than it's fair share of stumbling blocks along the way and it was an absolute pleasure to work through them with you to achieve a positive outcome. Good luck in your new chapter. We wish you all the best for the future and feel free to recommend us to as many people as you can..........
★★★★★ 5/5
View AgentsHighly Recommended *****
Cannot recommend this estate agents highly enough; I have been dealing with the Whitehaven shop and have found everyone I dealt with to be very friendly, approachable and professional. Always have the time to talk any worries or concerns you may have. I will definitely be recommending them to my family and friends in the future.....
Kathleen · 11 December 2015 · Lillingtons Whitehaven
Agent replied · 16 December 2015
Kathleen - Thank you. Your comments are wonderful and it is great to hear that the team have given you that personal touch. As a local independent, family run business that personal touch is something we want everyone to experience. Whether you are buying, selling or renting, moving home is a stressful time and it is great to know that our service has given you the opportunity to talk through your worries and concerns.. Good luck with everything Kathleen and we look forward to working with you again and your friends and family too.
★★★★★ 5/5
View AgentsVery proffesional and excellent customer service
I must say that Lisa was excellent she looked after the sale of the house and kept in contact from day one. She found suitable clients that were able to complete within a very short period of time and achieved the full selling price that I required.
It is a very friendly but proffesional business that I can say do look after your best interest and are not out there to make a quick buck
John · 9 December 2015 · Lillingtons Whitehaven
Agent replied · 14 December 2015
Thank you for your comments John. Lisa was delighted to get a special mention; it made her day. It is so good to hear you say that you believe that we were working in your best interests. That is what we will always do and the fact that you have recognised this is really special and means a lot to us so thank you again.
★★★★★ 5/5
View AgentsProfessional, friendly agency.
Lillingtons have successfully let my property and Made a complicated process stress free!!
I wished to let this property with very limited involvement and that is exactly what they have provided. I am an overseas land lord and feel confident that my property is in the best of hands.
The process has been completely transparent and Lillingtons are always working with my best interest in mind.
J · 5 December 2015 · Lillingtons Cockermouth (39a Station Street)
Agent replied · 14 December 2015
I think you may have said it all JL. Letting a property is a complicated process and thanks to continuous changes to legislation etc it is becoming more complicated every day and we therefore appreciate that it may be difficult for individual and overseas Landlords to keep on top of the many responsibilities. With that in mind we were delighted to hear that we are managing the process for you in a stress free and uncomplicated way. That is the beauty of using Lillingtons; we are the property letting experts so you do not have to be. Thank you for taking the time to review us and here's to many more stress free experiences for you with Lillingtons Residential Lettings
★★★★★ 5/5
View AgentsHouse Letting
Very friendly, efficient and professional service. Found us a new tenant within 24 hours, very impressed.
Fees less than other agents in the area, would definitely use again.
Sharon · 4 December 2015 · Lillingtons Cockermouth (39a Station Street)
Agent replied · 14 December 2015
Thank you Sharon. Great to hear that you plan to come back to us again too. We look forward to working with you again in the future.
★★★★★ 5/5
View AgentsStraightforward and reliable. Great first-time landlord experience
Delighted with the outcome of our first venture into the world of letting. Living at the other end of the country, we needed an agent whom we could trust to respect and understand our needs and preferences and who would guide us through the process, mostly by phone and email. Ryan and the team at Lillingtons have been on our side throughout, progressing matters, keeping us informed and generally inspiring confidence. We would gladly recommend their services to anyone else considering letting in the area.
Graham · 30 November 2015 · Lillingtons Whitehaven
Agent replied · 14 December 2015
So good to hear that we helped to make your first venture into the world of letting a positive experience. It can be a daunting prospect letting a property from afar and so to hear that you had trust and confidence in our lettings service is perfect and thank you for taking the time to provide us with your feedback. It really does mean a lot to us.
★★★★★ 5/5
View AgentsProfessional and experienced agent
The team at Lillingtons were instrumental when selling my home they showed strong local knowledge and their long term experience was evident.
After taking advice to "re- jig" and prepare my home in the correct manner for selling - the sold sign was erected !
A very effective and efficient sale achieving higher than the asking price !
The staff were approachable with great professional guidance .
Would recommend this agent.
Karen · 30 November 2015 · Lillingtons Workington
Agent replied · 14 December 2015
Thank you Karen and it is great to hear you highlight how the experience of the team played such an important part in your positive Lillingtons experience. There really is no substitute for experience in estate agency and our Workington team truly are both local property experts and knowledgeable and skilled estate agents. It is also good to hear that you took our advice on how to prepare your property for sale. Sellers should never underestimate the importance of property presentation and I am delighted that it all resulted in such a positive outcome for you.
★★★★★ 5/5
View AgentsSmooth, hassle free & thorough - Rental Property
We used Lillingtons to market our rental property. We were really pleased with the service given to us. Viewings were made for times appropriate for us, feedback was provided after viewings & we were kept informed throughout. After just 2 weeks Lillingtons found a tenant & ran thorough checks reducing our levels of risk. We opted for the introduction service only but this all ran smoothly & we wouldn't hesitate to use Lillingtons again should we need to find another tenant.
Janine · 24 November 2015 · Lillingtons Workington
Agent replied · 27 November 2015
Thank you Janine. Finding a suitable tenant as quickly and as hassle free as possible is exactly what our Introduction Only service aims to achieve. We are extremely pleased to hear that you would come back to us again in the future, perhaps next time you might opt for either our Fully Managed or Rent Collection Service? Thanks again.
★★★★★ 5/5
View AgentsExcellent service.
From the first meeting with Aidan Lillington and Christine the service we received from Purple Diamond has been excellent. They have been professional, reliable and friendly. Our house was sold within three weeks which was brilliant and their high quality brochure, video and aerial shots contributed I am sure. The professional photographer who came to our house was very good. They really listened to our opinions and what we wished for too and we're always willing to answer any questions. Christine kept us updated throughout the process with progress reports from the solicitors etc. which was greatly appreciated. Overall it was an excellent service and I have no hesitation in recommending them to others.
Nick · 24 November 2015 · Purple Diamond
★★★★★ 5/5
View AgentsA friendly, professional approach that gets results
A really pleasant experience from start to finish with great communication from a team that understand what it takes to sell a house. The photos, description and overall understanding of the property were first class and I honestly have nothing negative to say, all in all you will not find a better agent in Cockermouth.
Andrew · 24 November 2015 · Lillingtons Cockermouth (39a Station Street)
Agent replied · 26 November 2015
Thank you so much for the great feedback. Ensuring the quality of our property marketing is something we truly believe we do well. It is so important to get it right from the very beginning to ensure an effective and impactful property marketing campaign. Sellers often underestimate the importance of the initial launch to market and it is also something that is often overlooked by other estate agents too, so thank you for highlighting this in your feedback.
Good communication between the agent and client(s) is vital in ensuring the success and seamlessness of any property transaction and so once again we are thrilled that this is something you have highlighted as "great" throughout your Lillingtons experience.
And what can we say about your final comments? Not a thing Andrew because I think you have said it all for us.
★★★★★ 5/5
View AgentsRating only, no written review.
David · 22 November 2015 · Lillingtons Whitehaven
Agent replied · 26 November 2015
Thank you David. Much appreciated.
★★★★★ 3/5
View AgentsA good sale at a difficult time
When we approached Liillingtons to sell our home we got the impression that they were proactive and thorough. Indeed in some cases they were, we received a number of viewings, and a sale was agreed, When the sold sign appeared all correspondance suddenly stopped from Lillingtons,. There was no feedback, and we had to make calls to them to obtain updates on completion etc
Aditionally, when the transaction was completed, we received no thank you from them appreciating our business, as simple card would be a nice gesture, and made us feel valued as a customer.
That said the office staff were courteous, the shop is well laid out and professional looking, It would be nice if Estate Angents held your hand' whilst going through the process. Selling a property isnt cheap, and supporting the seller throughout the process would help reduce the stress and give the seller peace of mind that the cost is worth the effort and experise of the agent.
Peter · 20 November 2015 · Lillingtons Whitehaven
Agent replied · 26 November 2015
Thank you so much for taking the time out of your day to review the service you received from Lillingtons. We truly value your feedback and will consider it carefully.
We were delighted to achieve a successful sale for you, especially after this is something your first two agents failed to do. It takes great skill as an estate agent to successfully re-launch a property to the open market when it has already been seen by so many potential buyers and so we were pleased that we achieved a positive outcome for you. We know you and your wife were delighted too and we appreciated your wife taking the time to give us such a glowing review on our Facebook page. We are sorry to hear that you felt the communication after the agreed sale, did not meet your expectations. Lillingtons understand how stressful a property related transaction can be and it is not often that we receive that kind of feedback from our clients. However it was very encouraging to learn from our team, that despite your feedback, you would be more than happy to use us again and as such we will genuinely look forward to welcoming your business again in the future.
We agree with you in relation to your comments surrounding a ‘thank you’. We always endeavour to demonstrate thanks and appreciation for our client’s business throughout the entire Lillingtons experience but we will consider whether or not we need a more obvious recognition of this - such as a thank you card.
★★★★★ 5/5
View AgentsA professional yet caring approach - Highly recommend.
I used Lillington's in Workington to sell my house and the service was fantastic. They arranged viewings at convenient times and kept us informed of all feedback. I used them to sell my deceased mother's house and again the service was excellent.
They have a very professional yet personal approach and it works during, ehat can be, a very stressful time.
Anne · 20 November 2015 · Lillingtons Workington
Agent replied · 3 February 2016
Thank you Anne for the review and for your repeat business. We are delighted you had a positive experience of our service in the first instance and we appreciate you coming back to us to deal with your deceased Mother's house. This must have been a difficult time for you and we appreciate you trusting us with such an important task..
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