Every review we hold for the Whitehaven office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience of dealing with Lillingtons in Whitehaven was that they where very poor throughout. The property that was rented though them was a flat in a residential block. It was dirty and had not been cleaned when the tenancy began, this was despite being told by Lillingtons that it had been deep cleaned. Food was found behind beds and cupboards, kitchen cupboards where dirty and greasy, used underwear was found in a draw along with other personal belongings.The hoover did not work and tenant had to immediately go out and purchase another, the oven and fridge where not clean. Mattresses stained. The toilet seat was broken and the tenant had to immediately replace. Tenant had to carry out 2 hours of cleaning before being able to move in. When tenant notified Lillingtons they did nothing.
Lillingtons had a policy of quarterly inspections of the property which carried on throughout the whole tenancy, this was continually intrusive taking away from the tenants right to fully enjoy the property. Such inspections were often cancelled at the last minute without notice or took place without prior agreement when the tenant was not there. When a boiler engineer was sent to the property it was unannounced. He was given a key which he used to gain entry whilst the tenant a young woman was in the shower and alone in the property breaching the tenants rights and breaching the contract. At the end of the tenancy they demanded an extra months rent despite being told within the contract time that the tenant intended to vacate.
They stated they had found some dry water marks on the kitchen floor and the oven was not clean. As the tenant was unable to return to the property due to being at work they advised they would take £100 from the deposit for a cleaner. The oven was in a better condition than when the tenancy began and the water marks where from a floor wipe ! A cleaner costs £10 an hour and the flat was left in a very clean condition with many things having been fixed and replaced during the tenancy non of which was reimbursed. The flat was cleaned both on the day of the move and again 2 days later before returning keys. Lillingtons approach was extremely unprofessional and arguably exploitative of the tenant. The Tenant felt as though her rights where undermined throughout the tenancy… not a company to deal with !
Janet · 19 April 2023
Agent replied
We would like to point out that you have left this review as the relative of the outgoing tenant, whereas it is designed to look like you are unrelated to them.
We manage this modern purpose built apartment for our Landlord and your relative was more than happy with the condition of it when they viewed, decided to apply for it and moved in. For example, at no point were mattresses passed off as being new by us, so would naturally have been subject to elements of wear and tear, probably requiring a mattress topper.
The property was fully managed and the tenant was made aware prior to signing leases that quarterly inspections would take place, as standard practice within the industry. If your relative was going to find a visit once every three months intrusive with respect they should have looked for a private landlord who may have been more relaxed. We carry these inspections out partly to ensure the property is safe for the tenant and fire, smoke and carbon monoxide alarms are all working. They are not designed to be intrusive.
We were not responsible for the heating engineer entering the property to carry out a gas safety check. The landlord arranged this with their own contractor and provided their own key. We were not made aware until after the event and had we been informed we would of course have ensured notice was given to the tenant.
Unfortunately your relative also gave their notice to leave late. The terms of their lease clearly indicated that notice by either party must be given on an anniversary of the start date and a period given in terms of full calendar months. The late notice was not the fault of either the letting agent nor the Landlord and yet we brokered an agreement with the landlord for your relative to leave before the official end date. We did not have to do this, we did it to try and be helpful.
Finally, when the exit inspection was carried out and the photographic evidence clearly showed the property was far more untidy than the move in pictures, your relative was given a chance to go back in and clean properly. They declined and agreed in writing to let us organise a cleaner so the property could be re-let. This involved a full property clean in addition to the oven element you mentioned. As a result £100 was required and we consider it to be an appropriate figure for the amount of work undertaken.
In your review you have failed to give the whole picture, we have been blamed for occurrences we were not responsible for, and you have suggested your relatives rights were undermined when in actual fact they knew exactly what they were to expect within the terms of their lease agreement.
We are saddened that you would try to get away with writing such a review.
★★★★★ 5/5
GoogleThank you Lillingtons for selling our house, which I have to say, you marketed very well. I think it is key to selling a home.
I'd like to give a special mention to Sarah, who did a fantastic job for us in liaising with our buyers and sellers solicitors. Sarah played a very special part in our sale, and when things got tough for us, she helped immensely.
I would recommend Lillingtons to anyone wishing to sell their home, and would highly recommend them to anyone.
Christopher · 22 June 2024
★★★★★ 5/5
FacebookEffective trading software. There are so many good features and I find it easy to use. Signals are reliable, services are great I can highly recommend Mrs. Maddie Schaefer platform as the most profitable and reliable platform Good profit and fast withdrawals. Highly commendable trading brokers. I had a good trading experience overall. Fast and easy withdrawals. I never had to experience troubles with documents and I receiving my money on time. For the past few months of trading with them, I am happy and satisfied. Thanks to Mrs. Maddie Schaefer for your assistanceContact her onmail: maddieschaefer6@gmail.com WhatsApp: +1 (760) 884-4865Facebook: fb.com/Maddieschaefertrade
Ntokzin · 12 June 2024
★★★★★ 1/5
View AgentsBe warned about Lillingtons
We used Lillingtons to sell our property because of the many promises about service, communication, etc made by Aidan Lillington. They fell short in every area and we moved to another agent after 4 months. They were dishonourable and grasping. Our buyer was initially introduced by Lillingtons and if they had not agreed to split the fee with our new agent we would have preferred to have lost the sale rather than proceeding with Lillingtons. At the very end Lillingtons claimed more of the fee than had been agreed and our new agent lost out.
Anne · 20 February 2018
Agent replied · 21 February 2018
On behalf of Lillingtons, I do thank you for leaving your feedback. I am sorry to see you feeling this way & publically stating that we let you down in every area when we know this to be different, I would like to point out that although you have said that you chose Lillingtons because of promises made by myself, it was our valuer, who you met to gain your marketing advice when deciding to use us. You only met me at a later stage.
While you worked with us our team went to a great deal of effort to achieve a sale for you including implementing a number of additional marketing products at our own cost and extra 'after hours' photographic visits from myself in order to continually improve your visual marketing. As you say, we were ultimately successful in introducing your buyer although you were then on the market with another agent.
I am afraid that despite our efforts to be open and transparent with you about how our industry treats buyer introductions, you elected to be guided by your second agent who by rights should have immediately ceased any dealings with the offerer and referred you back to us as the introducing agent for your buyer. If they had done as they should, your experience would have been much simpler and more positive.
In a final effort to be fair, we agreed to split our commission with the other agent and offer them an amount to progress the sale for you which they agreed to, however on exchange of contracts they attempted to invoice for more than the agreed split, something the legal representative can confirm.
We can understand you being frustrated by the situation and are genuinely sorry that you feel like this, however in this instance we feel the good work our team does on a daily basis, and which is seen here on rateragent has been obscured by the unprofessional actions of the second agent.
★★★★★ 5/5
View AgentsA fantastic friendly sales agents
We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start to finish they were in constant contact with us. Ian the photographer done some nice layout pics for us Angelina was only a call away if anything needed changed over and of course the front of house staff too were very polite and always happy to see us and same again nothing to much trouble for them they done a fantastic job of reaching our set price for us so well done keep up the good work. I would highly recommend using lillingtons to anyone we will again in the future A Big Thankyou Mr & Mrs Carruthers.
Wayne · 29 January 2016
Agent replied · 3 February 2016
Thank you Mr & Mrs Carruthers for such a great review. We never get tired of hearing what our customers think and it is especially great when it so constructive. It was good to hear that you chose us as your agent based on our track record of sales. It is important to choose an estate agent that actually performs well at selling and letting as opposed to just looking like they do. So it was comforting to hear that intelligent customers like yourself really do make informed choices.
★★★★★ 5/5
View AgentsStraightforward and reliable. Great first-time landlord experience
Delighted with the outcome of our first venture into the world of letting. Living at the other end of the country, we needed an agent whom we could trust to respect and understand our needs and preferences and who would guide us through the process, mostly by phone and email. Ryan and the team at Lillingtons have been on our side throughout, progressing matters, keeping us informed and generally inspiring confidence. We would gladly recommend their services to anyone else considering letting in the area.
Graham · 30 November 2015
Agent replied · 14 December 2015
So good to hear that we helped to make your first venture into the world of letting a positive experience. It can be a daunting prospect letting a property from afar and so to hear that you had trust and confidence in our lettings service is perfect and thank you for taking the time to provide us with your feedback. It really does mean a lot to us.
★★★★★ 3/5
View AgentsA good sale at a difficult time
When we approached Liillingtons to sell our home we got the impression that they were proactive and thorough. Indeed in some cases they were, we received a number of viewings, and a sale was agreed, When the sold sign appeared all correspondance suddenly stopped from Lillingtons,. There was no feedback, and we had to make calls to them to obtain updates on completion etc
Aditionally, when the transaction was completed, we received no thank you from them appreciating our business, as simple card would be a nice gesture, and made us feel valued as a customer.
That said the office staff were courteous, the shop is well laid out and professional looking, It would be nice if Estate Angents held your hand' whilst going through the process. Selling a property isnt cheap, and supporting the seller throughout the process would help reduce the stress and give the seller peace of mind that the cost is worth the effort and experise of the agent.
Peter · 20 November 2015
Agent replied · 26 November 2015
Thank you so much for taking the time out of your day to review the service you received from Lillingtons. We truly value your feedback and will consider it carefully.
We were delighted to achieve a successful sale for you, especially after this is something your first two agents failed to do. It takes great skill as an estate agent to successfully re-launch a property to the open market when it has already been seen by so many potential buyers and so we were pleased that we achieved a positive outcome for you. We know you and your wife were delighted too and we appreciated your wife taking the time to give us such a glowing review on our Facebook page. We are sorry to hear that you felt the communication after the agreed sale, did not meet your expectations. Lillingtons understand how stressful a property related transaction can be and it is not often that we receive that kind of feedback from our clients. However it was very encouraging to learn from our team, that despite your feedback, you would be more than happy to use us again and as such we will genuinely look forward to welcoming your business again in the future.
We agree with you in relation to your comments surrounding a ‘thank you’. We always endeavour to demonstrate thanks and appreciation for our client’s business throughout the entire Lillingtons experience but we will consider whether or not we need a more obvious recognition of this - such as a thank you card.
★★★★★ 5/5
View AgentsVery proffesional and excellent customer service
I must say that Lisa was excellent she looked after the sale of the house and kept in contact from day one. She found suitable clients that were able to complete within a very short period of time and achieved the full selling price that I required.
It is a very friendly but proffesional business that I can say do look after your best interest and are not out there to make a quick buck
John · 9 December 2015
Agent replied · 14 December 2015
Thank you for your comments John. Lisa was delighted to get a special mention; it made her day. It is so good to hear you say that you believe that we were working in your best interests. That is what we will always do and the fact that you have recognised this is really special and means a lot to us so thank you again.
★★★★★ 5/5
FacebookI have to say Mrs Stella Robinson is way above every other crypto and Forex trader. I’ve invested with her and can testify of her aptitude and expertise in trading. Thanks to her for helping me profit more than $10,000 weekly. I couldn't have made it without her effort and guidance. Contact her to help you trade and earn better in the forex market through her Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360
Moses · 15 March 2023
★★★★★ 5/5
View AgentsJulie is an absolute credit, fantastic agent
I fully recommend Lillington's estate agents and in particular Julie. Julie is an absolute credit to the team, she goes above and beyond to keep processes moving and does so with a lovely and reassuringly positive attitude. I can't say enough great things but Julie is an absolute star and really goes the extra mile.
Carla · 20 January 2016
Agent replied · 3 February 2016
Thank you Carla. It is always great when a particular member of the team stands out to a customer and Julie is of course delighted with your comments and extremely pleased that your Lillingtons experience was a positive one.
★★★★★ 5/5
View AgentsFriendly, Competent, Efficient, Understanding, Helpful
We have probably been a difficult customer in that the sale took 18 months due to our not being able to find a replacement home. However at no time did we feel hassled. Staff dealt with our buyer sympathetically and helped both parties to remain in contact and friendly.
Our buyer is now very happy and we are almost settled (except for the outside platform lift which is on its way).
We have recommended Lillington to others and they have been happy with their treatment. We will return or at least our family will.
Gill · 8 September 2018
★★★★★ 5/5
View AgentsBest estate agent in Whitehaven
I have used several estate agents in Whitehaven to try to sell my property, all without success. I had been told that Julie was in charge of sales at the Whitehaven branch and having dealt with her at a previous agency when I bought my house and having seen how pro-active she is in selling houses, I decided to transfer to Lillingtons.
Within four weeks of the property going on the market with Lillingtons, the house was sold for above the asking price.
Following the sale of my house, I bought a new property and again used Lillingtons. In buy my new house, I found Lillingtons could not do enough to help me.
At all stages of both selling and buying houses with them I was kept fully updated as to proceedings which resulted in both the sale and purchase of my properties to be smooth and stress free.
Stuart · 1 February 2017
★★★★★ 5/5
View AgentsExcellent Customer Service from Julie @ Whitehaven
We can't thank Julie enough for her help & professionalism during the sale of our house . We were delighted to initially sell our property with 24 hours of going on the market - WOW . Unfortunately this deal fell through no fault of Lillingtons . They then managed to find us another buyer with in days - EXCEPTIONAL SERVICE . The sale itself has taken longer than normal to complete (solicitors) but Julie has remained a pleasure to deal with throughout . We would highly recommend this Estate Agent to friends & family because of Julie and also the help & advise of Aidan during our initial valuation . A pleasure to deal with - THANKYOU
Leanne · 18 August 2016
★★★★★ 5/5
View AgentsGreat job and many thanks
Angelina Chapple from Lillington’s helped me enormously to successfully purchase a fantastic property on a new development in Whitehaven. She was patient, very flexible, and super quick to respond to my questions, even though as a relatively uninformed buyer I had a lot to ask her.
She’s a personable, very competent and confident woman and my daughter and I felt comfortable with her immediately.
Angelina gave great advice with regards to potential lenders, liaised with the developer and saved me a lot of money to boot. She arrange at short notice for us view the place a couple times to measured up floor sizes. This was my first home buying experience for many years
Angelina made it as anxiety- free as possible. I can’t recommend her highly enough and is absolute credit to the team at Lillington’s
A big thank you Mr M Butterworth.
Mark · 30 April 2016
★★★★★ 5/5
FacebookIndeed you are a great and perfect manager for proving that binary and crypto investment is highly profitable. I made a deposit of $1000 and she traded on my account and behold I'm profit loaded, I'm so happy and I will always testify about her.. Thank you Miss Stella Robinson Contact her on Email: stellarobinsonfxtrading6@gmail.comWhatsApp: +19517037360
Joshua · 16 October 2022
★★★★★ 5/5
FacebookChris Crypto is hardworking and honest! You have to trust your agent not to oversell you. Chris is someone you can absolutely trust!! He will work hard to get you the best coverage on Forex Binary Investment. I trust him so much, he helped me to earn $8000 within a week I will be referring all my Friends to him.
Contact him now on..
WhatsApp:+16198164126 thank you.
Viedad · 8 February 2021
★★★★★ 5/5
View AgentsFirst class service
We would personally like to thank Julie from Lillingtons Whitehaven branch. We decided to use a different estate to sell our house which we now regret. We only purchased through Lillingtons but Julie the manager has been very helpful throughout the whole process and I couldn't recommended Lillingtons enough. When we come to sell again we won't have to think twice about who to market our property with. Very happy with the service!
Darren · 21 March 2017
★★★★★ 5/5
View AgentsSale o f16 Christy Place
The sale of my property was dealt with in a professional manner even though the Client (me) could be quite demanding at times.
Julie was very patient with me and kept me up to date with proceedings on a regular basis and even went the extra mile to chase up Solicitors etc for me.
I would, most certainly, recommend Lillingtons to friends and family following my recent (and past) experience with the company.
Rick · 31 January 2017
★★★★★ 5/5
FacebookAll thanks to Mrs Stella Robinson Fx for the wonderful trading and profit increase she has done for me, she help me made a lot of profit in binary and crypto investment with her perfect and expert strategies.. Don't miss out to contact her on Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +19517037360
Young · 17 March 2023
★★★★★ 5/5
View AgentsPersonal and professional service
A big thanks to Ryan and the team for the personal and professional service they have provided. Brilliant one to one service all round and Ryan has found me exactly what I wanted in the right area. Muchas Gracias!!!
Simon · 18 January 2016
Agent replied · 3 February 2016
Thanks Simon. It is so good to get a review of our lettings service from a tenant's perspective and really glad to hear that Ryan and the team could help. Good luck in your new home.
★★★★★ 5/5
View AgentsFantastic service
We have just sold our home through Lillingtons Whitehaven and I could not fault them. Julie and Kylie went above and beyond to make the selling process as least stressful as possible and I would highly recommend. From first meeting to exchange nothing was too much trouble and they were always at the end of the phone to answer any questions. Keep up the good work ladies excellent service
Leanne · 23 April 2018
★★★★★ 5/5
FacebookExcellent service from Mrs Stella Robinson, Stella dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Stella Robinson to everyone who is having difficulty trading or have been scammed before like myself. Contact her now through this.Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360
Dullah · 11 November 2022
★★★★★ 5/5
View AgentsFantastic professional experience selling 2 of our properties
Really pleased with the service at Lillington’s, the girls go the extra mile . Especially Julie, without who we would not have achieved best price for one property and expert advice on best practice to sell the remaining property. Managing viewings for us while we were away, very good feedback from each viewing and aided us where solicitors couldn’t . Wouldn’t go anywhere else , thank you
Tracy · 27 September 2018
★★★★★ 5/5
FacebookFirst Class sale of our property...we couldn't be happier. Julie is an absolute credit to the Agency. Helpful, professional, friendly and always on hand with advice and support. Thanks a million M & K F
Kerry · 25 September 2018
Agent replied
Thank you so much for this endorsement :-) It means a lot to us all! Good luck in your new adventure
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
