39 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 1/5
View AgentsBe warned about Lillingtons
We used Lillingtons to sell our property because of the many promises about service, communication, etc made by Aidan Lillington. They fell short in every area and we moved to another agent after 4 months. They were dishonourable and grasping. Our buyer was initially introduced by Lillingtons and if they had not agreed to split the fee with our new agent we would have preferred to have lost the sale rather than proceeding with Lillingtons. At the very end Lillingtons claimed more of the fee than had been agreed and our new agent lost out.
Anne · 20 February 2018
Agent replied · 21 February 2018
On behalf of Lillingtons, I do thank you for leaving your feedback. I am sorry to see you feeling this way & publically stating that we let you down in every area when we know this to be different, I would like to point out that although you have said that you chose Lillingtons because of promises made by myself, it was our valuer, who you met to gain your marketing advice when deciding to use us. You only met me at a later stage.
While you worked with us our team went to a great deal of effort to achieve a sale for you including implementing a number of additional marketing products at our own cost and extra 'after hours' photographic visits from myself in order to continually improve your visual marketing. As you say, we were ultimately successful in introducing your buyer although you were then on the market with another agent.
I am afraid that despite our efforts to be open and transparent with you about how our industry treats buyer introductions, you elected to be guided by your second agent who by rights should have immediately ceased any dealings with the offerer and referred you back to us as the introducing agent for your buyer. If they had done as they should, your experience would have been much simpler and more positive.
In a final effort to be fair, we agreed to split our commission with the other agent and offer them an amount to progress the sale for you which they agreed to, however on exchange of contracts they attempted to invoice for more than the agreed split, something the legal representative can confirm.
We can understand you being frustrated by the situation and are genuinely sorry that you feel like this, however in this instance we feel the good work our team does on a daily basis, and which is seen here on rateragent has been obscured by the unprofessional actions of the second agent.
★★★★★ 5/5
View AgentsA fantastic friendly sales agents
We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start to finish they were in constant contact with us. Ian the photographer done some nice layout pics for us Angelina was only a call away if anything needed changed over and of course the front of house staff too were very polite and always happy to see us and same again nothing to much trouble for them they done a fantastic job of reaching our set price for us so well done keep up the good work. I would highly recommend using lillingtons to anyone we will again in the future A Big Thankyou Mr & Mrs Carruthers.
Wayne · 29 January 2016
Agent replied · 3 February 2016
Thank you Mr & Mrs Carruthers for such a great review. We never get tired of hearing what our customers think and it is especially great when it so constructive. It was good to hear that you chose us as your agent based on our track record of sales. It is important to choose an estate agent that actually performs well at selling and letting as opposed to just looking like they do. So it was comforting to hear that intelligent customers like yourself really do make informed choices.
★★★★★ 3/5
View AgentsA good sale at a difficult time
When we approached Liillingtons to sell our home we got the impression that they were proactive and thorough. Indeed in some cases they were, we received a number of viewings, and a sale was agreed, When the sold sign appeared all correspondance suddenly stopped from Lillingtons,. There was no feedback, and we had to make calls to them to obtain updates on completion etc
Aditionally, when the transaction was completed, we received no thank you from them appreciating our business, as simple card would be a nice gesture, and made us feel valued as a customer.
That said the office staff were courteous, the shop is well laid out and professional looking, It would be nice if Estate Angents held your hand' whilst going through the process. Selling a property isnt cheap, and supporting the seller throughout the process would help reduce the stress and give the seller peace of mind that the cost is worth the effort and experise of the agent.
Peter · 20 November 2015
Agent replied · 26 November 2015
Thank you so much for taking the time out of your day to review the service you received from Lillingtons. We truly value your feedback and will consider it carefully.
We were delighted to achieve a successful sale for you, especially after this is something your first two agents failed to do. It takes great skill as an estate agent to successfully re-launch a property to the open market when it has already been seen by so many potential buyers and so we were pleased that we achieved a positive outcome for you. We know you and your wife were delighted too and we appreciated your wife taking the time to give us such a glowing review on our Facebook page. We are sorry to hear that you felt the communication after the agreed sale, did not meet your expectations. Lillingtons understand how stressful a property related transaction can be and it is not often that we receive that kind of feedback from our clients. However it was very encouraging to learn from our team, that despite your feedback, you would be more than happy to use us again and as such we will genuinely look forward to welcoming your business again in the future.
We agree with you in relation to your comments surrounding a ‘thank you’. We always endeavour to demonstrate thanks and appreciation for our client’s business throughout the entire Lillingtons experience but we will consider whether or not we need a more obvious recognition of this - such as a thank you card.
★★★★★ 5/5
View AgentsVery proffesional and excellent customer service
I must say that Lisa was excellent she looked after the sale of the house and kept in contact from day one. She found suitable clients that were able to complete within a very short period of time and achieved the full selling price that I required.
It is a very friendly but proffesional business that I can say do look after your best interest and are not out there to make a quick buck
John · 9 December 2015
Agent replied · 14 December 2015
Thank you for your comments John. Lisa was delighted to get a special mention; it made her day. It is so good to hear you say that you believe that we were working in your best interests. That is what we will always do and the fact that you have recognised this is really special and means a lot to us so thank you again.
★★★★★ 5/5
View AgentsFriendly, Competent, Efficient, Understanding, Helpful
We have probably been a difficult customer in that the sale took 18 months due to our not being able to find a replacement home. However at no time did we feel hassled. Staff dealt with our buyer sympathetically and helped both parties to remain in contact and friendly.
Our buyer is now very happy and we are almost settled (except for the outside platform lift which is on its way).
We have recommended Lillington to others and they have been happy with their treatment. We will return or at least our family will.
Gill · 8 September 2018
★★★★★ 5/5
View AgentsExcellent Customer Service from Julie @ Whitehaven
We can't thank Julie enough for her help & professionalism during the sale of our house . We were delighted to initially sell our property with 24 hours of going on the market - WOW . Unfortunately this deal fell through no fault of Lillingtons . They then managed to find us another buyer with in days - EXCEPTIONAL SERVICE . The sale itself has taken longer than normal to complete (solicitors) but Julie has remained a pleasure to deal with throughout . We would highly recommend this Estate Agent to friends & family because of Julie and also the help & advise of Aidan during our initial valuation . A pleasure to deal with - THANKYOU
Leanne · 18 August 2016
★★★★★ 5/5
View AgentsSale o f16 Christy Place
The sale of my property was dealt with in a professional manner even though the Client (me) could be quite demanding at times.
Julie was very patient with me and kept me up to date with proceedings on a regular basis and even went the extra mile to chase up Solicitors etc for me.
I would, most certainly, recommend Lillingtons to friends and family following my recent (and past) experience with the company.
Rick · 31 January 2017
★★★★★ 5/5
View AgentsFantastic service
We have just sold our home through Lillingtons Whitehaven and I could not fault them. Julie and Kylie went above and beyond to make the selling process as least stressful as possible and I would highly recommend. From first meeting to exchange nothing was too much trouble and they were always at the end of the phone to answer any questions. Keep up the good work ladies excellent service
Leanne · 23 April 2018
★★★★★ 5/5
View AgentsFantastic professional experience selling 2 of our properties
Really pleased with the service at Lillington’s, the girls go the extra mile . Especially Julie, without who we would not have achieved best price for one property and expert advice on best practice to sell the remaining property. Managing viewings for us while we were away, very good feedback from each viewing and aided us where solicitors couldn’t . Wouldn’t go anywhere else , thank you
Tracy · 27 September 2018
★★★★★ 1/5
View AgentsWorst estate agent i could ever recommend
This has to be the worst estate agent i could ever recommend, on the first day our appointment got cancelled to which our property was given an over price valuation. After 6 weeks we asked the price to be reduced by £5,000 which took one week to reduce in the window.
Lillingtons tried to charge £165 for termination charges, then the following week £138 & to pay by direct bank transfer, i pressume this was to hide from the vat man.
Avoid at all costs.
Ray · 8 August 2016
Agent replied · 9 August 2016
Hi Ray. It is very disappointing to read your comments, it's never good to hear that customers are unhappy especially when we pride ourselves on our customer service and indeed we understood from your visit to our branch that you had been happy with our marketing and even commented on how well we had communicated with you, how many times we had revisited the property to help continuously improve the marketing and the speed and clarity of feedback you received from us after viewings. However, it would seem that since that visit your feelings have somewhat changed and that is a real shame. All we can do now is hopefully clarify a few things for you as this might help you with your property marketing arrangements going forward. With regards to the “termination charges” you will recall when we talked you through our terms of business in advance of marketing your property that we ask sellers to agree to a minimum period of marketing. This is known as an ‘agency period’ and is standard practice with most estate agents. An agency period is essentially us asking you to give us a ‘reasonable’ period of time to find a buyer, agree a sale and earn our fee, in exchange for no-upfront costs or charges being incurred by you, the seller. Before the end of the agency period, we understand from your visit to our branch that you wanted to move your property marketing to another agent as they were marketing the property that you wanted to buy. We highlighted the potential cost of terminating our agreement before the agency period had expired and even ran through the agreed terms of business with you in branch. I believe that we also suggested that it might be more beneficial for you to see out the agency period to prevent you from incurring any costs, however you decided to transfer within the agency period and as such the charges applied (inclusive of VAT at 20%). As a gesture of goodwill we reduced those charges for you. Hopefully this helps to clarify matters but if you would like to discuss further feel free to contact us at your local Lillingtons Branch. In the meantime we wish you every success with your moving plans and hope that it all works out for you.
★★★★★ 5/5
View AgentsHead and shoulders above all the others
From the minute i contacted Julie at Lillingtons, i knew i was in very good hands.
Her knowledge of the marketplace and the level of service provided by all the staff at Lillingtons whitehaven has been faultless.
With great pictures and maximum exposure for my property a sale was achieved in weeks. Even when the sale was agreed the service and care level taken by the team didn't drop and all the way to the final day Julie and her magnificent team made the whole process seamless.
Having bought my house from Lillingtons prior I'm glad i chose to sell with them.
Simon · 15 January 2016
Agent replied · 3 February 2016
It is so good to hear that after buying your home through us that you came back and used our service to sell a property. That kind of loyalty is what established, local, independent businesses like Lillingtons are always aiming for. As we recently turned 8 years old we are seeing more and more buyers and sellers coming back to us again and again and each and every time that happens it reminds us just how important it is to ensure that every customer - whether buyer, landlord, seller or investor gets the best service and Lillingtons experience possible. Thanks for taking the time to review your repeat experience of using our service and thank you for highlighting Julie and her team in such a positive way. We will look forward to working with you again in the future.
★★★★★ 5/5
View AgentsExcellent. Difficult sale but delivered the goods.
Sale agreed but Building Society was particularly obstructive. They refused several builder's surveys. Julie negotiated alternative quotes, handled the buyers with skill and set up a deal with which everyone was happy.
John · 18 November 2015
Agent replied · 20 November 2015
Thank you so much for your comments. At Lillingtons we believe that successfully marketing a property and agreeing a sale is just part of the service we provide and seeing a sale through to completion is equally important and often more difficult than finding the buyer in the first place. There are so many things that impact on the success of a sale, such as the specific demands of a mortgage lender and we pride ourselves on the knowledge and skill of our property expert Negotiators and their ability to manage any difficulties that may arise during the selling process. It is therefore comforting to hear that in your case Julie's skills, knowledge and dedication managed to get you to that all important completion. Thank you again for taking the time to give us such valuable feedback. It is greatly appreciated.
★★★★★ 5/5
View AgentsMade the extra effort
Julie, the whitehaven manager and team, went out of their way to host an open day and then through a new advertising campaign secured two offers on the same day. Julie then continuously pushed the buyer, mortgage company and liaised with my solicitor to get the completion done.
I cannot thank Julie enough and would recommend the team to you
David · 9 March 2018
★★★★★ 5/5
View AgentsQuick Sale Of My Bungalow
Whitehaven Lillingtons Staff are fully committed and efficient.....from the moment Julie came out to value my property and throughout the whole selling process.....viewings, feedback and offers put forward ,Stacey and Kylie kept me fully informed at all times.....nothing was a problem......all contributed to me having a stress free , straightforward move. I cannot thank them enough .
Lynn · 27 September 2018
★★★★★ 5/5
View AgentsVery good all round service from the moment i walked through the door to completion
A very good atmosphere in the office at Whitehaven As soon as I walked in Julie made me feel confidant I had picked the right place to sell my house
Julie is very professional and has good local knowledge and she brought my house sale to a very satisfactory concussion
Brian · 1 July 2017
★★★★★ 5/5
View AgentsHeld our sale together!
We choose lillingtons as although not the cheapest, we believed they would be proactive at holding a sale together but securing quotes etc for work and negotiating with a buyer. We were not disappointed and have now happily started the next chapter in our life. The staff are always empathetic with the stress of selling and moving and I would recommend lillingtons to my friends.
Barbara · 15 December 2015
Agent replied · 3 February 2016
Thank you Barbara. If I remember rightly your sale hit more than it's fair share of stumbling blocks along the way and it was an absolute pleasure to work through them with you to achieve a positive outcome. Good luck in your new chapter. We wish you all the best for the future and feel free to recommend us to as many people as you can..........
★★★★★ 5/5
View AgentsSold after 1 day
Lillingtons made the sale of my first house very easy, it was on the market for 1 day before an offer was accepted and as I had never done this before Julie kept me fully advised throughout.
Many thanks to all the staff involved
Mike · 12 July 2016
★★★★★ 5/5
View AgentsFantastic service from all the team
I cannot recommend Lillington's enough. The attention to detail. The great communications throughout. These guys are what I class as estate agents. Everything is explained, there are no hidden details.
Prompt. Articulate. Friendly and Passionate.
I personally would never use anyone else.
Richard · 22 November 2017
★★★★★ 5/5
View AgentsExcellent service
The team at Lillngtons was so helpful and supportive, The information and photos were of a high quality and I would definitely use them again. Thank you Julie and co xx
Clare · 10 October 2018
★★★★★ 4/5
View AgentsThank you for house sale
My house sale took a long time to go through.. (a total of 13 weeks) a previous buyer had pulled out and it had all been very stressful.
Julie Heskett at Lillingtons kept me up to date weekly with how things were progressing and ensured the first time buyer we had was 'up to speed' with things. This helped to avoid stress and I felt I was always in the picture with what was happening.
When she wasn't in the office she ensured a member of staff knew what was happening so they could also report back and new developments or hitches.
Whenever I popped into the estate agents in Whitehaven staff were always friendly and helpful.
Thank you
Vanessa · 20 July 2017
★★★★★ 5/5
View AgentsFantastic local agent
In today's market we were tempted to use an online agent to save money on commission, I'm so glad we didn't! Lillingtons know the local area and their target market very well. During the selling process we were kept informed every step of the way. Things weren't going to plan with the exchange and completion dates and I know Julie chased it every day, making the stressful time that little bit easier for us. Lillingtons have excellent customer service and an outstanding knowledge regarding all parts of the process, they understand that you don't want communication to stop after you have the sale agreed. They were there every step of the way with help and advice., we feel they truely are the best agent in West Cumbria and we can't recommend them highly enough. Thank you so much for helping with our last big move x
Claire · 6 March 2017
★★★★★ 5/5
View AgentsA very swift and stress-free sale!
Initially a couple hitches, which were very quickly rectified by Julie, manager at Lillington's Whitehaven branch. The house was not going to be an easy one to sell. Though in a great sea front location, the house would not be to everyone's taste, and still needed money spent on it.. After quite a lot of interest, an offer came in, we negotiated a fair price for buyer and seller,.and that was that.. The house went on to Rightmove on 4th May and an offer was formally accepted on 1st July, with the sale completed on 31st August.. Lillingtons were always on hand to offer good, sensible advice. I would recommend Lillingtons to anyone.
Claire · 14 September 2016
★★★★★ 5/5
View AgentsExperience whilst selling my house
Lillingtons Whitehaven provided an excellent personal service during the period of my house sale. On many occasions the agents went over and above their normal sales activities. They took a personal desire to achieve the sale. My main agent was Lisa Murphy.
John · 19 November 2015
Agent replied · 26 November 2015
Thank you John. An "excellent personal service" is our aim and as such it is great to hear that this has been your experience of working with us and in particular Lisa Murphy. Going "over and above" for our clients is the 'norm' for us at Lillingtons and we are very proud of that fact. Thanks again John. Your feedback is greatly appreciated.
★★★★★ 5/5
View AgentsHouse sold in three days! Brilliant! So friendly and efficient..
We were delighted with the friendly, thorough service from Lillingtons in marketing our property and ensuring that the buyers were able to proceed. We could not believe how well they matched potential buyers to the property and we were able to accept an offer only three days after the property went online with Lillingtons and wished we'd changed estate agents much sooner.
Margaret · 11 August 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
