5/5
View AgentsGreat service from a local agent
A really good experience through a difficult period selling my late parents' home. Staff were friendly, efficient and professional guiding me through the process.
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Lillingtons reviews
★★★★★
214 reviews across 4 offices and 3 platforms
Lillingtons has 214 reviews across four offices (Whitehaven, Cockermouth, Workington and Cockermouth) and three platforms, rated 4.5 out of 5 overall. Lillingtons has the most, 127. Checked 9 October 2026.
24
Reviews on Google
All 4 offices
60
Reviews on Facebook
Business-wide
130
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers72 reviews
We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start ...Read all 72 from sellers
Buyers17 reviews
I fully recommend Lillington's estate agents and in particular Julie. Julie is an absolute credit to the team, she goes above and beyond to keep processes ...Read all 17 from buyers
Landlords12 reviews
Delighted with the outcome of our first venture into the world of letting. Living at the other end of the country, we needed an agent whom we could trust to ...Read all 12 from landlords
Tenants6 reviews
A big thanks to Ryan and the team for the personal and professional service they have provided. Brilliant one to one service all round and Ryan has found me ...Read all 6 from tenants
Our offices
Lillingtons's four offices, most reviewed first. Each has its own page.
- Lillingtons58 Lowther Street, CA28 7DP127 reviews · 15 on Google (3.1)0 in the last 90 days
- Lillingtons39a Station Street, CA13 9QW88 reviews · 9 on Google (3.7)1 in the last 90 days
- Lillingtons14 Murray Road, CA14 2AD78 reviews · 0 on Google0 in the last 90 days
- Purple Diamond39a Station Street, CA13 9QW5 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Lillingtons office
Newest first, from every platform, with the office each review is about. First names only.
View Agents5/5
View AgentsSale of my parents home
Lillingtons were great. They were very responsive, contacted us immediately with questions from our buyer and advised us when we asked for it.....very good
5/5
View AgentsExcellent service when purchasing property
Excellent service and brilliant staff. Made the whole process run as smooth as possible and was updated as much as possible along the way! Highly recommended.
5/5
FacebookExcellent service and exceptional staff at the Workington Branch!
5/5
View AgentsProfessional, understanding and friendly.
My dealings with agents are limited but Angelina I found was very professional, understanding and friendly. She was also very sympathetic to my current situation. I will certainly recommend Lillingtons and especially the Whitehaven branch.
5/5
View AgentsA very swift and stress-free sale!
Initially a couple hitches, which were very quickly rectified by Julie, manager at Lillington's Whitehaven branch. The house was not going to be an easy one to sell. Though in a great sea front location, the house would not be to everyone's taste, and still needed money spent on it.. After quite a lot of interest, an offer came in, we negotiated a fair price for buyer and seller,.and that was that.. The house went on to Rightmove on 4th May and an offer was formally accepted on 1st July, with the sale completed on 31st August.. Lillingtons were always on hand to offer good, sensible advice. I would recommend Lillingtons to anyone.
4/5
FacebookRating only, no written review.
5/5
View AgentsExcellent Customer Service from Julie @ Whitehaven
We can't thank Julie enough for her help & professionalism during the sale of our house . We were delighted to initially sell our property with 24 hours of going on the market - WOW . Unfortunately this deal fell through no fault of Lillingtons . They then managed to find us another buyer with in days - EXCEPTIONAL SERVICE . The sale itself has taken longer than normal to complete (solicitors) but Julie has remained a pleasure to deal with throughout . We would highly recommend this Estate Agent to friends & family because of Julie and also the help & advise of Aidan during our initial valuation . A pleasure to deal with - THANKYOU
5/5
View AgentsHouse sold in three days! Brilliant! So friendly and efficient..
We were delighted with the friendly, thorough service from Lillingtons in marketing our property and ensuring that the buyers were able to proceed. We could not believe how well they matched potential buyers to the property and we were able to accept an offer only three days after the property went online with Lillingtons and wished we'd changed estate agents much sooner.
1/5
View AgentsWorst estate agent i could ever recommend
This has to be the worst estate agent i could ever recommend, on the first day our appointment got cancelled to which our property was given an over price valuation. After 6 weeks we asked the price to be reduced by £5,000 which took one week to reduce in the window. Lillingtons tried to charge £165 for termination charges, then the following week £138 & to pay by direct bank transfer, i pressume this was to hide from the vat man. Avoid at all costs.
Agent replied · 9 August 2016
Hi Ray. It is very disappointing to read your comments, it's never good to hear that customers are unhappy especially when we pride ourselves on our customer service and indeed we understood from your visit to our branch that you had been happy with our marketing and even commented on how well we had communicated with you, how many times we had revisited the property to help continuously improve the marketing and the speed and clarity of feedback you received from us after viewings. However, it would seem that since that visit your feelings have somewhat changed and that is a real shame. All we can do now is hopefully clarify a few things for you as this might help you with your property marketing arrangements going forward. With regards to the “termination charges” you will recall when we talked you through our terms of business in advance of marketing your property that we ask sellers to agree to a minimum period of marketing. This is known as an ‘agency period’ and is standard practice with most estate agents. An agency period is essentially us asking you to give us a ‘reasonable’ period of time to find a buyer, agree a sale and earn our fee, in exchange for no-upfront costs or charges being incurred by you, the seller. Before the end of the agency period, we understand from your visit to our branch that you wanted to move your property marketing to another agent as they were marketing the property that you wanted to buy. We highlighted the potential cost of terminating our agreement before the agency period had expired and even ran through the agreed terms of business with you in branch. I believe that we also suggested that it might be more beneficial for you to see out the agency period to prevent you from incurring any costs, however you decided to transfer within the agency period and as such the charges applied (inclusive of VAT at 20%). As a gesture of goodwill we reduced those charges for you. Hopefully this helps to clarify matters but if you would like to discuss further feel free to contact us at your local Lillingtons Branch. In the meantime we wish you every success with your moving plans and hope that it all works out for you.
5/5
View AgentsOutstanding customer service
What a fantastic job done by this team. The sale of our house was quick, efficient and handled very professionally. I would highly recommend this company to anyone selling their home. The support we had throughout was outstanding. Thank you again for everything you done for us, we are very happy with the result and service.
5/5
View AgentsFantastic job- well done PD!
After having no luck with mediocre agents we decided to try Purple Diamond and what a breath of fresh air they were! From the first visit and valuation right up to the day of completion Purple Diamond offered a professional, efficient and friendly service which got the house sold in a short space of time. All the viewings were serious contenders- no time wasters or people just being curious. The image and presentation that Purple Diamond has is fitting for the calibre of properties that they sell so we felt confident that we were in safe hands and indeed we were. Well done to everyone at PD.... you did exactly what you said you would and for that we are truly grateful- thank you!!
5/5
View AgentsSold after 1 day
Lillingtons made the sale of my first house very easy, it was on the market for 1 day before an offer was accepted and as I had never done this before Julie kept me fully advised throughout. Many thanks to all the staff involved
5/5
View AgentsStraightforward, quick and lovely people
I recently rented a property put up by Lillingtons estate agents in Whitehaven. I called on the Friday afternoon and arranged a viewing on the Saturday morning. I was then able to start the application process straight away which was very straightforward and explained really well. As both myself and Co-Tenant do not currently live in Whitehaven, a lot of the process was able to be done over the phone and Lillingtons were very flexible around our needs. I have now moved in completely and am extremely happy with the service I received. I would recommend Lillingtons completely.
Agent replied · 16 June 2016
Thanks Darryl. It was our pleasure.
5/5
View AgentsFirst time buyers
I found Lillingtons very helpful for our first house purchase because as first time buyers we didn't know what to expect and they were always on hand to answer our questions.
5/5
View AgentsProfessional efficient friendly service.
The ladies at the Workington office are extremely good at what they do. Keeping me updated on progress each week and empathising with any issues I had while keeping a professional view for both parties in the transaction. Giving good advice on how to proceed and always seeming to have my best interests at heart. Very approachable and easy to talk to. Always did what they said they would. Thank you for helping me through a stressful and awkward but ultimately exciting time in my life.
5/5
View AgentsVery helpful and motivated agents
All the staff were always friendly and helpful, and happy to give advice on all aspects of the selling process. Good quality photos taken and nice write up. Especially impressed with Lisa who was very competent and professional. It was clear that she wanted what was best for me as her client and seemed to genuinely care. Very satisfied customer.
5/5
View AgentsGreat job and many thanks
Angelina Chapple from Lillington’s helped me enormously to successfully purchase a fantastic property on a new development in Whitehaven. She was patient, very flexible, and super quick to respond to my questions, even though as a relatively uninformed buyer I had a lot to ask her. She’s a personable, very competent and confident woman and my daughter and I felt comfortable with her immediately. Angelina gave great advice with regards to potential lenders, liaised with the developer and saved me a lot of money to boot. She arrange at short notice for us view the place a couple times to measured up floor sizes. This was my first home buying experience for many years Angelina made it as anxiety- free as possible. I can’t recommend her highly enough and is absolute credit to the team at Lillington’s A big thank you Mr M Butterworth.
5/5
View AgentsExcellent service throughout!
I have recently used the Workington branch as both a seller and buyer and have received an excellent service from the team throughout both transactions. I would have no hesitation recommending the team to my family and friends.
5/5
View AgentsSelling Hillside made easy
As elderly senior citizens we very much appreciated the very friendly, most helpful and efficient service which led to the sale of our bungalow
5/5
View AgentsOutstanding service
I can't speak highly enough of the service I received from Liz at Lillingtons. She did everything in her power to find us new accommodation as quickly as possible after we were flooded twice. Liz ensured the transition to new properties went smoothly and made a very stressful time a lot easier for my family. I would unreservedly recommend the team at Lillingtons.
Agent replied · 17 March 2016
Thank you Gillian. We are saddened to hear about the circumstances that prompted you to use our Lettings Service but we are pleased that your experience of working with Liz and the team helped you in some small way and we of course appreciate you taking time out of it all to post such a welcome review. Thanks again.
5/5
View Agentsreview
Brilliant experience with expert help and advice. I would highly recommend Lillingtons. Very happy customer. Thank you
Agent replied · 17 March 2016
Thank you Gillian. Putting your property in the hands of an agent is an important decision that should not be taken lightly and so we are delighted your experience of our expertise made you a very happy customer.
5/5
View Agentsfirst rate letting service
Lillingtons offer a good reliable service - offering good advice and will go that extra mile to help their clients.
Agent replied · 17 March 2016
Thank you Susan. Our expert advice is one of the many elements of our service that we believe sets us apart from the competition so thank you for highlighting and for taking the time to rate our Lettings Service.
5/5
View AgentsProfessional friendly service
Lillingtons could not have been more helpful and supportive throughout the whole process of selling, buying and moving home. Highly recommended.
Agent replied · 17 March 2016
Thank you Dave. Delighted your experience with Lillingtons prompted a recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lillingtons
How many reviews does Lillingtons have?
Lillingtons has 214 reviews across its four offices, rated 4.5 out of 5 overall: 24 on Google, 60 on Facebook, 130 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Lillingtons office has the most reviews?
Lillingtons has the most, with 127 reviews rated 4.4 out of 5, followed by Lillingtons with 88.
Where are Lillingtons's offices?
Lillingtons, 58 Lowther Street CA28 7DP; Lillingtons, 39a Station Street CA13 9QW; Lillingtons, 14 Murray Road CA14 2AD; Purple Diamond, 39a Station Street CA13 9QW.
What do sellers say about Lillingtons?
72 reviews from sellers, rated 4.8 out of 5 on average. For example, Wayne wrote: "We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start ..."
What do buyers say about Lillingtons?
17 reviews from buyers, rated 4.9 out of 5 on average. For example, Carla wrote: "I fully recommend Lillington's estate agents and in particular Julie. Julie is an absolute credit to the team, she goes above and beyond to keep processes ..."
What do landlords say about Lillingtons?
12 reviews from landlords, rated 5.0 out of 5 on average. For example, Graham wrote: "Delighted with the outcome of our first venture into the world of letting. Living at the other end of the country, we needed an agent whom we could trust to ..."
What do tenants say about Lillingtons?
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Simon wrote: "A big thanks to Ryan and the team for the personal and professional service they have provided. Brilliant one to one service all round and Ryan has found me ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.