5/5
GoogleRating only, no written review.
Agent replied
Dear James Thank you for taking the time to rate us. The 5* means alot to us.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
Lettings Agency of the Year by year, 2015 to 2014
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Reviews on Google
Showing 1,949 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied
HI Agata Thank you for giving Lenwell a 5* rating, it is greatly appreciated. We are glad your family was happy with the service through Lenwell.
5/5
GoogleRating only, no written review.
Agent replied
Thank you Lanti it’s great to here you are happy with our service. Have a fantastic day.
5/5
GoogleRating only, no written review.
Agent replied
Thanks Iustin it really means a lot to get a nice review I hope you are happy in your new home.
3/5
GoogleRating only, no written review.
Agent replied
Hi Mark please let us know if there is anything we can work on to improve our rating?
5/5
GoogleRating only, no written review.
Agent replied
Thank you for 5 star review Simona, have a wonderful evening.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the lovely 5 star review. We are really glad you are happy with the service :-)
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the excellent review Nasima!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5 star review Ragu. Have a lovely day
5/5
GoogleRating only, no written review.
Agent replied
Thank you Vera for the 5* review
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5* review Natalie
1/5
GoogleThe worst company I have ever dealt with .avoid them at all costs
1/5
Google1 star is too much for this sort of people playing renting agencies
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
1/5
GoogleDreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed to do property inspections even though they tell her their coming to view the property. The property is a dump, damp walls, wildlife living in the roof, poor decoration, drafty windows & doors, rotten timbers. BEST TO STAY AWAY FROM LENWELL'S
1/5
GoogleBeware! Warning! Read this first They lied to us about Internet being setup for the building. Engineer says nothing has been done and it will be 2 months before Internet arrives to the street after ducting work has been carried out. Lied to us and fraudulently sold us the tenancy. Now a legal matter.
Agent replied
We understand you have taken possession of a property that does not have internet. The property is brand new and throughout our handling of the matter we have simply passed on information provided by the developer. The developer has agreed to pay in the meantime for 4G internet and we hope this will provide a reasonable solution to the immediate issue. Once again we apologise and sympathise with the issue and will continue to work hard to get the matter resolved.
1/5
GoogleI WOULD GIVE ZERO STARS IF I COULD! Heed people's reviews because Lenwell really are a poor excuse for an estate agents. during 17 months of tenancy no work that was promised, was completed. I always paid full rent, on time and in turn was provided poor communication and no work done to my property. We had a central heating leak, and a month or so later a bath leak. Despite being reported was not attended to so we were left with water soaked stinking carpets and mouldy walls for weeks and weeks. At the end of tenancy I made a formal complaint as during the tenancy I had hoped to resolve issues without having to become a formal complaint - only to be told lenwell have assessed their own actions and don't believe they've done anything wrong - of course they did! I also have a friend who had their property professionally cleaned and moved out in good order, only for lenwell to try and keep their whole deposit! They took this to an independent appeal where would you believe, my friend won all their deposit back as the independent has viewed lenwell completely in the wrong. I am so glad to have purchased my property now and hopefully don't have to deal with estate agents, specifically lenwell in a very long time.
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
1/5
GoogleThe worst service ever...
Agent replied
We are sorry to hear you had a bad experience Patryk. Customer service is important to us. Please email details to info@lenwell.com
1/5
GoogleThis company is a joke.. Broken window for 3 months leaving our house insecure.. Reported to them 3 months ago and nothing... There is always some excuse.. There email system is down.. The contractors never sent the quote... The contractor is on holiday for the next 4 weeks... Abysmal service... And they don't seem to care at all.. Even the management well tell you they will sort it and guess what... It's still broken... Stay away.... Fare away
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your tenancy to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap. Kind Regards Lenwell
5/5
GoogleVery helpful staff.
Agent replied
Thank you for your five star review - it's much appreciated and we will ensure the team in Luton are aware of your positive feedback. Kind regards Lenwell
5/5
GoogleHave worked with Lenwell as a Landlord for several years and they have provided excellent service.
Agent replied
Thank you for your positive review Carolyn, it's greatly appreciated. We are delighted to hear that you are very happy with our service.
4/5
GoogleFriendly staff
Agent replied
Thank you Shravan
1/5
GoogleVery disappointed by the service or lack of by Lenwell. I have recently changed property and have been chasing my deposit for an unacceptable amount of time and have stuggled to get any form of communication as to why this hasnt been sent to me after being told 3 times it has. Very rude and unhelpful staff avoid.
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
1/5
GoogleTheives . Don’t go to them unless you want to live damp property with no body will come to repair and when you left they don’t paid you deposit. Thieves.
Agent replied
Dear Faysal We are sorry to hear you had a bad experience. Customer service is important to us. Please email details to info@lenwell.com and this will be looked into.
1/5
GoogleWaiting for deposit over 1 month !! Customer service worth less then 0
Agent replied
We are sorry to hear you had a bad experience Dominika. Customer service is important to us and this will be addressed. Please email details to info@lenwell.com.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
