Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Showing 1,949 reviews on Google only. Show every review
5/5
GoogleI would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round
Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks
5/5
GoogleMichelle Gooding at the Dunstable branch has been amazing. Since we have been with her she has gone over and above her role requirements to ensure landlord satisfaction. It has been a pleasure to work with a true professional in the industry.
Thank you Rimi that’s lovely to hear and incredibly important coming from such a large and well respected landlord as yourself. Richard
5/5
GoogleAs a landlord with a property in Dunstable, I have always felt that Branch Manager Michelle Gooding has protected my interests. She has promptly resolved any issues I have experienced and always keeps me up to date of developments.
Thank you very very much for such an excellent review. It is incredibly important to us to have satisfied landlords.
5/5
GoogleThe Dunstable Lenwell team are truly exceptional, high praise but absolutely deserved! Knowledgeable, professional and supportive right from first contact but more evident when things aren't progressing as planned. As a landlord of many years, I am always impressed with Lenwell services and would recommend them in a heartbeat.
Thank you Tope that is one of the nicest reviews we have had. Have a lovely day and I will make sure the Dunstable team are praised for their good work.
5/5
GoogleMy experience with Lenwell has been top class. Michelle, Sarah and Karen all helped to make my experience in moving into my first place as easy as possible. Any issues were resolved quickly and efficiently and I would be happy to recommend them to anybody looking to make their moving experience a smooth one. Thank you.
Hi Scott that lovely to hear. Thank you for taking the time to write such a nice review about the Dunstable team.
5/5
GoogleAbsolutely great agent. The whole process was swift and simple from initial viewing to moving, and all of my questions were answered straight away. Kudos to the office manager Michelle, who has been a great help and has a genuine care for the tenants she is placing. Thank you Lenwell
Thank you George what a lovely review! Have a great weekend :-)
5/5
GoogleRating only, no written review.
Thank you for the 5* review Tremel we are glad you are happy with the property and really pleased your new business is going so well in George street
5/5
GoogleRating only, no written review.
Thanks Ivo! It’s brilliant to see you are happy with our service :-)
3/5
GoogleRating only, no written review.
Hi Adam thank you for taking the time to rate us. Please let us know what we can do to improve our service to you?
5/5
GoogleRating only, no written review.
Thank you Catalin. It’s brilliant to see you were happy with our service.
5/5
GoogleRating only, no written review.
Thank you for the excellent review Joao
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Thank you for your feedback and bringing this to our attention. We are sorry to hear that your experience has left you to leave us this rating and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your experience to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap.
5/5
GoogleRating only, no written review.
Thank you for your five star rating Alan, it's greatly appreciated.
2/5
GoogleRating only, no written review.
Dear Mark We are sorry to see you have only rated Lenwell with a 2*. Please contact us on info@lenwell.com with your reasons why.
1/5
GoogleRating only, no written review.
Dear Nancy We are sorry to see you have only rated Lenwell with a 1*. Please contact us on info@lenwell.com with your reasons why.
1/5
GoogleRating only, no written review.
Dear Aaron I would be grateful if you could contact Lenwell on info@lenwell.com to discuss your 1* rating.
1/5
GoogleRating only, no written review.
We are sorry our service has fallen short of your expectations. At Lenwell we pride ourselves on our high standards, please contact us on info@lenwell.com and we will gladly try to resolve any outstanding issues. Many thanks
5/5
GoogleRating only, no written review.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleRating only, no written review.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleRating only, no written review.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleRating only, no written review.
Dear Parmjit Thank you for taking the time to give us a rating. It really means a lot to hear we are doing a good job.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
