Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Showing 1,949 reviews on Google only. Show every review
5/5
GoogleKelsey was extremely efficient, knowledgeable, helpful, approachable and a pleasure to work alongside. She was always on hand if had any questions, I would recommend Lenwell and Kelsey to anyone looking for a property. Kelsey made the search for a property easy for me and my family.
That’s brilliant news. Thank you Lisa we hope you enjoy your new home.
5/5
GoogleI had a very smooth experience with Lenwell. I interacted with Kelsey, who was the property manager. She was very patient with all my queries and very helpful. Lenwell is a professional letting agent who made our moving process hassle free. Highly recommend!
That is lovely the hear Kelsey looked after you well. Thank you for the 5 star review
5/5
GoogleIt is always a pleasure working with Lenwell. Highly professional and proactive team. Kelsey has recently helped us close multiple agreements with great ease. She is a star. Matt is great to work with and the prompt approach helps close deals instantly. Also any management issues are taken care of within well defined deadlines and you are constantly updated on the case. The systems and paperwork management is so easy to use and takes away the hassle of filling long forms. Have to say the best technologies used to manage all the paperwork with so much ease. Great working with Lenwell. Will highly recommend for all your property needs.
Wow that is a fantastic review. Thank you. We have really enjoyed working with you too. Hopefully more to come :-)
5/5
GoogleRating only, no written review.
Dear Pierpaolo Thank you so much for the 5* rating, it is greatly appreciated
5/5
GoogleRating only, no written review.
Thank you Barbara. We are so happy that you are happy. Thank you for 5* review
4/5
GoogleRating only, no written review.
Dear Gary Thank you for the 4* rating, it is appreciated.
3/5
GoogleRating only, no written review.
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
3/5
GoogleRating only, no written review.
Dear Donna Thank you for the 3* rating. If you would like to discuss this rating with us please contact us on info@lenwell.com
4/5
GoogleRating only, no written review.
Thank you for giving Lenwell a 4* rating, it is greatly appreciated
5/5
GoogleRating only, no written review.
Thank you for the 5 star review Robert. We are glad you are happy :-)
4/5
Google(Translated by Google) Very polite and reserved put the customer at ease (Original) Molto gentili e riservati mettono il cliente a proprio agio
5/5
GoogleVery bad agent in uk. Very very slow service. When your rent finish you can't expert your deposit money from them. Because they lied for so many. They always keep one copy of your key and without informing they will send some engineers for repairs. Don't trust them
Thank you for your review. By law, all deposits with Lenwell are protected by the Tenancy Deposit Scheme or Deposit Protection Scheme. As spelt out in your tenancy agreement, processes have to be followed for the settling of all deposits and where they are not followed, tenants have legal recourse. The free arbitration offered by the government backed deposit schemes is final and there is no legal right to appeal. On instruction from a landlord, Lenwell will always hold a spare key for emergencies or for carrying out repairs when a tenant is not present - with the tenants permission. Approved contractors make all their own appointments with tenants directly.
1/5
GoogleNot cheap and has rude staff.
Hi Mark, Thank you for your feedback. We are sorry to hear that this was your experience, and it is disappointing that you have not recevied the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me with further information at robw@lenwell.com and I will ensure that this investigated. Kind regards Rob Wellstead Managing Director
5/5
GoogleThese guys Michelle in particular got me in my desired property in 2 DAYS !!!!! now im sure that's unusual but WOW 5 star company there will not be anyone better, complete in all aspects ........THANKS GUYS.
Thank you for your fantastic review Steve, it's greatly appreciated. We are delighted to hear that you are very happy with our service and I will make sure that your comments are passed onto Michelle and the team.
5/5
GoogleFirst contacted Lenwell's on Thursday, and was moved in the following Friday! Business was made to be fast, smooth and convenient to the customer. Thank you! : - )
Thank you for your five star review Luke. We are delighted to hear that you have been very happy with the service provided by our team in Dunstable, I will make sure your comments are passed onto them.
1/5
GoogleDont go there.No good and if you have a problem they are in no rush to help.
Thank you for your comments. We are sorry our service has fallen short of your expectations. Would you mind giving us a few more details so we can look into your comments further? Thank you
5/5
GoogleHappy with the service!
HI Laurin, Thank you for the nice feedback we are happy you have had a great service from our team in Dunstable.
5/5
GoogleExcellent service from the local Manager. I can thoroughly recommend Lenwells as Agents. Ask for Michelle Gooding - she's very helpful and co-operative. Highly recommended.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleGreat service.Very nice Pepole
Great to hear Tomasz. Thank you very much :-)
5/5
GoogleWe've let our village flat through Lenwells for 20 years. We've only had one "bad" tenant in that time. At changeover the team have been efficient with a personal touch. Where we have needed a tradesman for a problem they have made good recommendations.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
4/5
GoogleAlways easy to communicate Mainly doesn’t take ages for repairs or helping with problems So far so good no problems Especially Michelle very helpful I would recommend further.
Dear Radoslav Thank you so much for the positive feedback which I will be sure to pass onto Michelle.
5/5
GoogleLenwell have managed my property since 2012. I am very happy with the service I receive I actually have new tenants moving in today as the previous tenant has moved on. The new tenants were actually sourced within 48 hours.. excellent service from Michelle and her colleagues..I use two other letting agents ln different areas but find Lenwell far superior to the other two..particularly one of them.
Thank you Paul for your kind words it really means a lot to everyone at Lenwell.
5/5
GoogleLovely staff and I really enjoy working with Michelle in the office but all the other girls are really helpful as well
Thank you for the lovely review Lukasz. Have a great weekend.
5/5
GoogleService is amazing from start to finish. Michelle and the team are always available if I had any questions or queries.
Its great to receive a lovely review about Michelle and her team. Thank you Syed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
